Strategic Communication in Business and the Professions 8th Edition O’Hair Friedrich Dixon

Strategic Communication in Business and the

Professions 8th Edition O’Hair Friedrich Dixon
Test Bank
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communication-in-business-and-the-professions-8th-edition-
ohair-friedrich-dixon-test-bank/

O'Hair_Chapter 1_TB
Key: Answer, Page, Type, Learning Objective, Level

Type
A=Applied
C=Conceptual
F=Factual
Level
(1)=Easy; (2)=Moderate; (3)=Difficult

LO=Learning Objective
SG=Used in Study Guide
p=page

O'Hair_Chapter 1_TB

Multiple Choice Single Select

M/C Question 1
Of the five components of organizational communication, which one describes the ability to ask the right
questions?
a) Creative insight
b) Sensitivity
Consider This: Asking tough questions is an inherent aspect of this phenomenon.
LO 1.1: Recognize the importance of competent communication skills in today’s information age
c) Vision
Consider This: Asking tough questions is an inherent aspect of this phenomenon.
LO 1.1: Recognize the importance of competent communication skills in today’s information age
d) Integrity
Consider This: Asking tough questions is an inherent aspect of this phenomenon.
LO 1.1: Recognize the importance of competent communication skills in today’s information age
ANS: a

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Skill=Understand the Concepts, Objective=LO 1.1: Recognize the importance of competent
communication skills in today†™s information age, Topic=Overview: Communication in
Organizations, Difficulty=Easy

M/C Question 2
What software can organizations use to monitor websites that their personnel visit?
a) EIM (Employee Internet Management)
b) IMS (Internet Monitor System)
Consider This: According to the American Management Association, three-fourths of employers
use systems to monitor workers’ Web site visits.
LO 1.4: Examine the structure of an organization in relation to its communication techniques
c) DES (Distant Eye Solutions)
Consider This: According to the American Management Association, three-fourths of employers
use systems to monitor workers’ Web site visits.
LO 1.4: Examine the structure of an organization in relation to its communication techniques
d) EIT (Employee Internet Tracker)
Consider This: According to the American Management Association, three-fourths of employers
use systems to monitor workers’ Web site visits.
LO 1.4: Examine the structure of an organization in relation to its communication techniques
ANS: a
Skill=Understand the Concepts, Objective=LO 1.4: Examine the structure of an organization
in relation to its communication techniques, Topic=Understanding Organizational
Communication, Difficulty=Easy

M/C Question 3
________ is the mutual understanding that results when the sender and all intended receivers interpret the
message in the same way.
a) Shared meaning
b) Noise
Consider This: It is the primary desired outcome of any communication.
LO 1.2: Review the elements of an effective interactive communication process
c) Context
Consider This: It is the primary desired outcome of any communication.
LO 1.2: Review the elements of an effective interactive communication process
d) Decoding
Consider This: It is the primary desired outcome of any communication.
LO 1.2: Review the elements of an effective interactive communication process
ANS: a
Skill=Understand the Concepts, Objective=LO 1.2: Review the elements of an effective
interactive communication process, Topic=The Interactive Communication Process,
Difficulty=Easy

M/C Question 4
Which is the most important skill for effective communication?
a) Appropriate goal setting
b) Commitment to quality and ethics
Consider This: When this specific skill is low, a speaker wastes the opportunity to influence,
motivate, or inform the audience effectively.
LO 1.3: Report some of the reasons why communication may fail
 c) Feedback or follow-up
Consider This: When this specific skill is low, a speaker wastes the opportunity to influence,
motivate, or inform the audience effectively.
LO 1.3: Report some of the reasons why communication may fail
d) Cultural barriers
Consider This: When this specific skill is low, a speaker wastes the opportunity to influence,
motivate, or inform the audience effectively.
LO 1.3: Report some of the reasons why communication may fail
ANS: a
Difficulty=Easy, Skill=Understand the Concepts, Objective=LO 1.3: Report some of the
reasons why communication may fail, Topic=Reasons for Communication Failure

M/C Question 5
Which process do receivers go through to make sense of messages?
a) Decoding
b) Encoding
Consider This: It is influenced by many factors including cultural background, listening abilities,
and attitudes toward the source or channel.
LO 1.2: Review the elements of an effective interactive communication process
c) Feedback
Consider This: It is influenced by many factors including cultural background, listening abilities,
and attitudes toward the source or channel.
LO 1.2: Review the elements of an effective interactive communication process
d) Shared meaning
Consider This: It is influenced by many factors including cultural background, listening abilities,
and attitudes toward the source or channel.
LO 1.2: Review the elements of an effective interactive communication process
ANS: a
Skill=Understand the Concepts, Objective=LO 1.2: Review the elements of an effective
interactive communication process, Topic=The Interactive Communication Process,
Difficulty=Easy

M/C Question 6
Which theory is criticized for focusing too narrowly on workers’ happiness without taking into account that
happy workers might be unproductive?
a) Human relations theory
b) Theory X
Consider This: Researchers have proven that technical factors are not the only influences on work
efficiency.
LO 1.4: Examine the structure of an organization in relation to its communication techniques
c) Theory Y
Consider This: Researchers have proven that technical factors are not the only influences on work
efficiency.
LO 1.4: Examine the structure of an organization in relation to its communication techniques
d) Systems theory
Consider This: Researchers have proven that technical factors are not the only influences on work
efficiency.
LO 1.4: Examine the structure of an organization in relation to its communication techniques
ANS: a
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