Public Sector Quality and Productivity Improvement Forum (PSQPIF)

Government Quality Management Program (GQMP): Leading the way with

Quality Management to Better Serve the Citizens

25-26 October 2023 I Zoom and YouTube virtual platforms

PROGRAMME
(Indicative)

I. Background/Introduction

In today's rapidly evolving governmental landscape, marked by swift transformations and shifting
citizen expectations, governments worldwide face an urgent imperative to elevate their service
delivery to constituents. Closer to home, issues such as recovering from the pandemic, addressing
escalating climate change, and navigating intricate socio-economic shifts have heightened the
compelling need for an agile and responsive public sector. This imperative is driven by the
fundamental goal of fostering excellence in public service, a commitment that finds its champion in
the Government Quality Management Program (GQMP).

Proclamation No. 305 (1988), designating October as National Productivity Improvement Month,
resonates with our theme, "Leading with Quality Management for Better Public Service,” or in
Filipino, "Nangunguna sa Pamamahala ng Kalidad para sa Mas Mahusay na Serbisyo sa Publiko,"
underlining the government's commitment to service enhancement. The PSQPIF theme aligns with
the GQMP's mission, which for more than 15 years since the issuance of Executive Order No.
605, has focused on promoting ISO 9001 QMS, best practices, and quality improvement tools.
These efforts aim to make government services more efficient, manage risks, and ensure
resilience while considering local issues, global trends, and citizen needs.

For two days, the forum will convene key stakeholders, government officials, and experts to
explore and address essential factors that can enhance public service delivery by focusing on
these four segments:

● GQMP: A Catalyst for Excellence

● Government's Commitment to Enhanced Public Services through Best Practice Recognition
● QMS Implementation and Sustaining Quality Improvements
● Charting the Path Forward: Prioritizing Citizen-Centric Public Service Delivery

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II. Objectives

The PSQPIF aims to:

a. Convene - Bring together individuals, such as experts, or representatives of public and private
sector organizations to discuss crucial factors or drivers that improve the quality of public
service delivery;

b. Commend - Recognize government agencies with best practices;

c. Contribute - Raise awareness of public sector quality and productivity improvement strategies,
standards, programs, frameworks, and approaches to improve citizen satisfaction; and,

d. Collaborate - Serve as a platform for the sharing of knowledge and collective effort in
identifying and formulating recommendations aimed at driving quality improvement initiatives.

III. Expected Outputs

a. Enhanced awareness of participants on the key issues affecting quality in public service
delivery;

b. Recognized government agencies with best practices; and,

c. Recommendations on improving public service quality.

IV. Schedule of Activities

Day 1

Time Activities Responsible

8:45 AM - Set-up Emcee

9:00 AM Registration

Opening/Invocation/Introduction

Atty. Engelbert C. Caronan, Jr.

Welcome Remarks President of the Development
Academy of the Philippines (DAP)

HE Ferdinand "Bongbong"
Keynote Message: Quality Services for a
Romualdez Marcos Jr.
Better Future
9:00 AM - President of the Republic of the
The message will underline the pivotal role of
9:20 AM Philippines
effective QMS in driving sustainable progress and
transformation within the public sector. It will
emphasize the overarching theme of the forum by
highlighting the role of quality services in
enhancing citizen satisfaction, fostering innovation,
and fortifying the resilience of governments.

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 GQMP: A Catalyst for Excellence Amenah F. Pangandaman
This discussion is a crucial starting point that sets GQMC Chairperson and
the direction for the whole forum, highlighting the Secretary, Department of Budget and
importance of QMS in improving government Management (DBM)
processes and how GQMP has made a positive
9:20 AM - impact on driving quality public service delivery.
10:00 AM
Open Forum
Interactive activity: AskMeAnythingAbout
GQMP

Photo Opportunity

Government's Commitment to Enhanced GBPR Presenters

Public Services through Best Practice
Recognition Judges:
The presentations will showcase exemplary Atty. Engelbert C. Caronan, Jr.
government best practices in public service President and CEO, DAP
delivery. It highlights success stories,
innovations, and impactful initiatives Magdalena L. Mendoza
implemented by different government agencies Senior Vice President, DAP
applying to be recipients of the Government
Best Practice Recognition 2023. Dr. Rafaelita M. Aldaba
10:00 AM -
Undersecretary for the
10:40 AM
● GBPR Introduction Competitiveness and Innovation
Group, Department of Trade and
● GBPR Presentation #1 Industry
● Judges Screening
● Open Forum Clarito Alejandro D. Magsino
Assistant Secretary, DBM

Ma. Renita C. Santo

Vice President for Awards, Philippine
Society for Quality

10:40 AM -
Morning Break
11:00 AM

● GBPR Presentations #2-3

11:00 AM -
● Judges Screening
12:00 NN
● Open Forum

12:00 NN -
Lunch Break
1:00 PM

● GBPR Presentations #4-7

1:00 PM -
● Judges Screening
3:00 PM
● Open Forum

3:00 PM -
Afternoon Break
3:10 PM

● GBPR Presentations #8-9

3:10 PM -
● Judges Screening
4:00 PM
● Open Forum

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Day 2

Time Activities Responsible

8:45 AM - Set-up
Emcee
9:00 AM Registration

Opening/Preliminaries Emcee

Quality Management Systems (QMS) and

Public Services: Challenges and Opportunities
This presentation aims to explore the positive
impact of QMS on public service delivery,
highlighting significant progress in the ongoing
pursuit of improvement. Distinguished speakers
from multiple government agencies and the
9:00 AM - Malaysian Productivity Center will present how ISO
9:40 AM certifications amplify agencies' performance.

● ISO 9001 Certification: The Malaysia Abdul Latif Bin Haji Abu Seman
Experience Director General, Malaysian
Productivity Center

● Navigating Local Challenges and Claire Dennis S. Mapa, Phd.

Listening to the Voice of the Client National Statistician and Civil Registrar
General and Undersecretary,
Philippine Statistics Authority

Open Forum Emcee

9:40 AM -
10:00 AM ● Recognition of Sustained ISO 9001
Certification - Batch 1

Continuation…
Mayor Benjamin Magalong
10:00 AM - ● Leveraging Technology for Smarter QMS Local Government Unit of Baguio
10:40 AM
● Advancing Public Services: Recovery,
Resilience, and Best Practices Anabelle V. Briones
Director, Department of Science and
Technology

10:40 AM -
Morning Break
11:00 AM

Open Forum Emcee

11:00 AM -
11:30 AM ● Recognition of Sustained ISO 9001
Certification - Batch 2

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 Charting the Path Forward: Prioritizing
Citizen-Centric Public Service Delivery
In this segment, we turn our attention to charting
the way forward. We will assess the experiences,
needs, and sentiments of citizens and businesses
in relation to the services they have received. By
actively listening to their feedback, we can reflect
on how QMS initiatives may have contributed to
11:30 AM - heightened satisfaction among citizens and
12:00 NN businesses. Ultimately, the goal is to enhance
government efficiency and effectiveness as we
move forward into the future of public service
delivery.

● Exploring the Voice of the People: Monica D. Saliendres

Citizen and Business Satisfaction Director, DAP-Productivity
Survey Results Development and Research Office

12:00 NN -
Lunch Break
1:00 PM

Continuation…
1:00 PM - Beth McGrath
● Government Trends 2023: What do
1:30 PM Managing Director, Deloitte
people expect from the government?
Consulting LLP

Plenary Discussion Moderator

● Let’s Talk: Recommendations to
Improve Public Service Delivery
Panel Reactors:
Kenneth G. Ronquillo
Undersecretary of Health Policy &
Infrastructure Development
Department of Health

Michael Wesley T. Poa

Undersecretary and Chief of Staff,
1:30 PM -
Department of Education
2:00 PM
Domingo F. Panganiban
Senior Undersecretary, Department
of Agriculture

Ricardo Jalad
Administrator, Office of Civil Defence
and Executive Director, National
Disaster Risk Reduction and
Management Council

Recognition Ceremony of Government Best Emcee

Practices
GBPR Recipients

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2:00 PM - This segment recognizes and awards
2:30 PM outstanding government best practices and
initiatives in public service delivery. It celebrates
successful efforts and their contributions to
improving citizen satisfaction and overall
service quality.

Closing Remarks Magdalena L. Mendoza

Senior Vice President, DAP
Promotion of GQMP Inititives: QMSGovPH, ISO
9001 Certfication - Database Management Emcee
System, Quality Workplace Standards, Service
2:30 PM - Quality Standards, and Call for Beneficiary
3:00 PM Agencies 2024

Closing

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