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A5-Case Study
A5-Case Study
On his first day with Felicity, Arjun had signed an employee confidentiality
and proprietary rights agreement. Signing this agreement was a condition
of his employment. In this agreement Arjun had indicated that he
understood and acknowledged the following:
1. He would have access to confidential, secret, and proprietary
information related to Felicity’s business.
2. Felicity placed “great competitive importance and commercial
value” on its ability to reserve confidential information for its
exclusive use.
3. Confidential information he developed would be covered by this
agreement.
4. He would not “directly or indirectly disclose, publish, communicate
or make available” confidential information to anyone outside of
the company.
5. His obligations under the agreement would “continue during and
after his employment” by Felicity [35].
After completing the database project at Felicity, Arjun began looking for
the opportunity to join a software start-up. With a good reputation in the
tight-knit local tech community and strong references from coworkers and
managers who praised his talent, work ethic, honesty, and teamwork
skills, Arjun quickly found employment at Unrelated.com, a start-up
company in a nearby office park.
Arjun believes he has two viable alternatives. The first option is to follow
a “clean room” strategy. He would isolate himself from the team’s work
product, but he would provide the team with publicly available information
on database optimization strategies—in other words, the books, journal
articles, and conference papers he benefited from when he implemented
the database system optimizations at Felicity. Based on his expertise,
Arjun would also provide the team with realistic performance targets that
the various components of the database system should be able to meet.
Kantian Evaluations
The first option is innocuous. Arjun is sharing his expertise with the
development team without disclosing any confidential information. He is
not violating the employee confidentiality and proprietary rights
agreement he signed with Felicity. The moral rule, “You should share
your expertise with others,” can be universalized without contradiction.
From a Kantian perspective, this option is morally right.
In the second option, Arjun’s will is to get the team to know what he
knows without directly communicating the information. Presumably, if he
asks questions in a general way, akin to a college professor posing
questions for a homework assignment, the members of the team will be
able to discover ways of improving the performance of the database
software. However, by taking this course of action, Arjun runs the risk of
asking the team leading questions—more specifically, propositions
disguised as questions that require simply a yes or no answer.
Communicating confidential information, even phrased as questions, is
prohibited by the confidentiality agreement Arjun signed with Felicity. In
this agreement Arjun stated that his obligation not to reveal confidential
information outside the company would continue after his employment
with Felicity ended. Breaking this contract is equivalent to breaking a
promise, and as we saw in Section 2.6.1 , it is wrong to break a
promise. From a Kantian point of view, this option is morally acceptable
only if Arjun can get through the entire line of questioning without asking
a leading question. If anywhere in the process he asks a leading question
that reveals optimizations he developed by Felicity, this option would be
morally wrong. Given the complexity of the system to be implemented,
Arjun’s desire to help the team discover the optimizations, and the fact
that he may feel pressed for time because he is helping the team in
addition to his normal job responsibilities, it seems unlikely he would be
able to avoid asking leading questions. From a Kantian perspective, this
option is morally dubious.
The morality of the second option hinges on whether Arjun can avoid
communicating confidential information he acquired while at Felicity. As a
condition of his employment at Felicity, Arjun signed a confidentiality and
proprietary rights agreement, and there is no overriding moral concern in
this situation that would justify his breaking this agreement. If Arjun can
engage with the team and avoid asking leading questions, his actions
would be morally acceptable, but if he asks any leading questions, that
would be wrong.
In the first option, Arjun sets up a “clean room” environment for the
database team to develop its optimizations. Arjun provides a valuable
service to Unrelated.com by providing the team with relevant information
in the form of books, journal papers, and conference articles, as well as
realistic performance targets. As a result, Arjun’s standing and reputation
within Unrelated.com should increase (+2). The project is delayed,
increasing the time and cost of implementing the database, a negative
result (−20). Arjun is not working with the team developing the software,
so there is no risk that he would communicate confidential information he
acquired while working at Felicity. Therefore, there is no risk of litigation
from Felicity (0). Arjun’s decision to send the team back to the drawing
board will enable the team to improve the performance of the software,
yielding a higher-performing system that will be a positive benefit to the
potential customers (+40).
In the second option, Arjun works with the team, asking the members
open-ended questions that enable them to discover for themselves the
database optimizations. The project is still delayed, but with Arjun’s help,
the team should be able to come up with the solutions more rapidly than
in the previous option. The expected time and cost of implementation is
slightly negative (−10). We can expect Arjun to keep at it until the team
has developed optimizations that result in a significantly higher level of
performance. There is a chance that Arjun may become impatient and
ask the team leading questions in order to help the team move in the
right direction. That would create the possibility of legal action by Felicity,
which would be a strongly negative outcome for Unrelated.com. The
chance that this would actually occur is equal to the probability that Arjun
would divulge confidential information and Felicity would discover what
he has done and the legal department at Felicity would conclude there is
a legal case and Felicity would choose to litigate against a company that
is not a direct competitor. We conclude the probability of all these events
happening is very low, and we set the expected outcome for
Unrelated.com with regard to its risk of litigation to be only slightly
negative (−5). By demonstrating his technical prowess in the area of
database design, Arjun’s reputation and standing at Unrelated.com is
likely to increase, but in the unlikely event Felicity sues Unrelated.com,
he will be in serious trouble. Adding these two terms, we determine the
expected consequence to Arjun to be slightly positive (+1). Arjun’s
decision to work with the team to improve the performance of the
software will result in a higher-performing system, a positive benefit to the
potential customers (+40).
Table 4.2
Summary of an act utilitarian evaluation of the two options facing Arjun.
Course of Action
Arjun +2 +1
Litigation risk 0 −5
In the second option, Arjun would become personally engaged with the
team, asking the questions that would help the programmers to quickly
identify crucial database optimizations. Arjun would have to spend extra
time at work, because he would also have to keep up with his other
responsibilities. The willingness to work hard for the benefit of their
employees and their company is a characteristic of good managers.
Sharing expertise is another laudable characteristic of good managers.
However, in this option Arjun is running the risk of putting himself in a
situation where he gets impatient, reveals an optimization he developed
at Felicity, and violates the confidentiality agreement he signed. That
would be dishonest, and dishonesty is not a characteristic of a good
employee or a good manager.
Conclusion
From the perspectives of Kantianism, social contract theory, and virtue
ethics, the right thing for Arjun to do is to set up a clean room
development environment for his software team and supply the team with
publicly available information about database optimizations. Our act
utilitarian analysis has reached the conclusion that the other option is
preferable; Arjun should engage the members of the software
development team and ask them open-ended questions until it
rediscovers the optimizations he discovered while working for Felicity
Software. Note, however, that a more risk-averse act utilitarian analysis
would have assigned a negative number of greater magnitude to the term
corresponding to the risk of litigation. If the harm of litigation in option 2
were increased from −5 to −10 or more, the overall benefit of option 2
would be lower than the overall benefit of option 1, and option 1 would be
the preferred choice.