PROPERTY MANAGEMENT

SYSTEM AND POINT OF SALE

SYSTEM
Hotel Property Management System

▪ A hotel PMS was defined as software that enabled a hotel or group of

hotels to manage front-office capabilities, such as booking reservations,
guest check-in/checkout, room assignment, managing room rates, and
billing.
From the beginning of your guests’ online
booking journey until the completion of their
stay and their feedback once they return
home, your hotel management system is
there to enhance their experience.
benefits of a hotel property management system
1. Reduce time spent on administrative tasks
2. Increase your online presence
3. Build relationships with guests
4. Manage your distribution
5. Manage your revenue
PMS allows:
▪ Taking and confirming bookings,
▪ Managing reservations,
▪ Generating bills and reports,
▪ Check-in/out,
▪ Room transfers,
▪ Checking/editing availability,
▪ Guest communication.
USES OF PMS
1. Reservations

❑ Room bookings. The system checks room availability and status, shows free rooms across
different channels and the website booking engine. This function monitors double bookings and
allows group reservations. Then it schedules bookings and displays information about current
and upcoming bookings on a dashboard.
❑ ∙Collection of e-payments, and identification of types and categories of payments that are
processed via this module.
❑ Management of room inventory and allocation that prevents overbookings and duplication of
bookings. In some software, this function is part of a channel management module.
❑ Reservation emails. The system sends confirmations to guests after they complete booking. In
some PMSs, this function is a part of the front-desk operations module.
❑ Activities booking. Some software allows guests to book not only accommodation but also
activities with this system.
Front desk operations
▪ This functionality will allow a front-desk manager to view and update
room reservations, check guests in and out, and process payments..

Channel management

A channel manager connects directly to a central reservation system that holds

information about the availability and cost of hotel rooms, sharing this information
via the distribution channels.
Housekeeping

▪ PMS housekeeping module connects housekeeping staff to the front

office. A front-office manager can make a list of tasks to assign, and
housekeepers can update room status.
▪ The key functionality of the pms is for property maintenance, such as
management of room status, cleaner assignment and assignment of tasks
for housekeepers. If you’re using a cloud-based PMS software,
housekeepers can simply update the status of tasks through a digital
device.
Customer data and CRM integration
▪ A CRM system needs to integrate with the front desk and reservation
system in order to collate all guest data from each source.
▪ it includes guest contact information before and after their stay.

Revenue management

▪ A Revenue Management System (RMS), helps a hotel management

team to understand how to adjust and improve processes to achieve
better results and optimize finances.
Point of sale services
▪ Its purpose is to automate and keep financial data secured in one place. This
will improve a guest’s experience when they are looking to charge products
and services to their room for a seamless experience throughout.

Reporting
Reporting and analysing allows you to review current processes, determining what
is working well and what needs improving. An effective report through your PMS
can allow for better strategic planning, and depending on the PMS software, you
may be able to generate audit reports, housekeeping reports and so on.
 Things to consider when choosing a property
management system for your hotel
❑ Cloud-based

❑ Integration with other softwares

❑ Multifunctional

❑ Self service interaction functionality

❑ Easy reservation and upselling processes

❑ Supports classic and dynamic price models

❑ Helps detect repeat customers

❑ Simplifies daily routines

Challenges with a hotel property management system
❑ Cloud-based technology is hard to use and confusing

❑ Sensitive data is not secure and vulnerable to hackers

❑ Current software is just as good

❑ A PMS is only suitable for large hotels

❑ Technology is too expensive

 Some popular examples you might come across
include
▪ :

❑ eZee Frontdesk
❑ Little Hotelier
❑ Hotelogix
❑ Mews
❑ Maestro
❑ Sirvoy
❑ OPERA
❑ CloudBeds
❑ Avvio
❑ Frontdesk Anywhere
STRUCTURE OF HOTEL PROPERTY SYSTEM