Noel Santiago Nettey

Hse. No. 10 Amoonaa St.

Odorkor Official Town,
Accra, Ghana
Phone: +234 7013474535 / +234 8162818419/ +233 244632597
E-Mail: noelnettey@gmail.com

PROFESSIONAL SUMMARY
Organized, Enthusiastic, Versatile and Good Team player with excellent leadership,
communication and organizational skills with proven administrative qualities, with
over 20 years of experience in hotel operations and pre-opening. Very firm & fair, and takes delight in training
of employees to deliver personalized service exceeding expectation.

Skills

 Possess excellent leadership, communication and organization skills

 Proven food and beverage management experience

 Proven ability to work both independently or in a team environment

 Handles, plan and managed major events, conference and banqueting functions

 Excellent in assuming responsibilities

 Good at making effective correspondence

 Ability to manage personnel and meet financial targets

 Ability to manage situational challenges

PROFESSIONAL EXPERIENCE
General Manager (July 2022 – July 2023)
Oxygen Orbis Resort, Moniya - Ibadan, Nigeria

Pre-opened and managed the Resort (30 Executive rooms, A lounge bar, 2 VIP lounges, Eatery, a
continental restaurant and 5 Conference rooms)

Ensure the smooth running of all hotel operations.

Ensure all operations are carried on in an appropriate, cost-effective way.
Improve operational management systems, processes and best practices.
Examine financial data and use them to improve profitability.
Manage budgets and forecasts.
Perform quality controls, monitor production KPIs and ensuring the organization’s processes remain legally
compliant.
Formulate strategic and operational objectives.
Recruit, train and supervise staff.
Represent the hotel management in all operational meetings and staff briefings.
Ensures full compliance of the SOPs, customer service standards and policies by all staff.
Supervise all Human Resource Management operations and administration.
Work in conjunction with the Sales/Marketing team to develop strategies to ensure the hotel retains a high
occupancy rate and profitability.
Oversee all group booking and events in the hotel.
Oversees all OTAs partnership with the hotel.
Monitor the execution of all established hotel cost saving methods/techniques.
Providing effective leadership, supports growth within the hotel team.
Responsible for safety and occupational health of team and facility.

Cluster F & B Manager (February 2021 – February 2022)

Bolton White Hotels & Apartments, FCT Abuja, Nigeria
Responsible for coordinating all phases of Food & Beverage activities, (i.e.) group
meeting/banquet functions held in the Hotel; coordinate these activities on a daily basis; assist clients in
program planning and menu selection.

Solicit local group Food & Beverage business; maintain the services and reputation of the Hotel and act as a
management representative to group clients.
• Hires, manages and trains staff in all technical and non-technical aspects of their role including standards of
quality and service

• Evaluates and supervises performance and carries out disciplinary action as needed, in accordance with the
policies and applicable laws

• Controls costs of all food and beverage outlets, purchasing, maintaining effective profit and loss controls and
budget

• Maximizes food and beverage sales by identifying and targeting sales opportunities through marketing
including promotions and special events and by training staff on “up-selling.”

• Maintains member and guest satisfaction by handing inquiries, concerns or comments and providing
solutions; acquiring feedback from members/guests and co-workers in order to ensure satisfaction and/or
implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat
business

• Ensures a pleasant dining experience in all outlets by collaborating with Executive Chef in the creation of
menus and menu pricing.

Assist. F & B MANAGER (March 2018 - July 2019)

The Farmington Hotel 164 Rooms (Campbell Gray Hotel UK) Harbel, Margibi County
• Identify customers' needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in
motivation and teamwork
• Report to management regarding sales results and productivity
• Administering the day – day activities of all restaurants, bars, and event & conference operations.
• Sending and receiving invoices and email correspondence to and from guest regarding their events
bookings.
• Making sure of staff attendance sheets, schedules and handling operational related issues

Hotel Manager (November 2015 - December 2017 & August 2019 - December 2019)
Corina Hotel & Realty Corporation Monrovia, (67 Rooms, 5 Conference Rooms), Montserrado
County
• Management of day-to-day administration of the hotel.
• Responsible for planning, marketing, coordinating and administering hotel service such as catering
and accommodation
• Negotiating contracts with vendors for a good rates and quality supplies
• Implement all health and safety regulations and HACCP standards
• Staff training & evaluation, recruitment and promotion
• Maximize Revenue, Stock Control, Cost and Revenue Management
• Assist in designing menus, purchase goods and continuously make necessary improvements
• Establish targets, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in
motivation and teamwork
• Promote Sales and making sure target is achieved
•Developed and maintained expense and budget while applying control measures to continually
decrease expenses
•Investigated and resolved customer complaints to foster satisfaction

Group General Manager F & B Operation (November 2014 - November 2015)

Eagles Properties Limited Ghana 203 Rooms, (Eagles Lodge, Eagles Suites, The Palms by Eagles,
and Eagles Court & Place) Western / Greater Accra Regions,
• Responsible for the supervision, direction, coordination, evaluation of the various unit and carries
out management responsibilities in accordance with the organization's policies and applicable laws.
• Responsible for maximizing performance, guest satisfaction, quality standards, & staff development.
• Making sure of all requisitions and purchases for the properties are made and distributed
accordingly as per the scheduled timings.
• Review of daily reports on all F & B Outlets of our properties (4 Properties)
• F & B Revenue Controls & Credit Management. Maximizing F & B revenue, Attendance and
participation at weekly and Department Head’s meeting.
• F & B stocks control, Revenue Management & Leakages Controls
• To co-ordinate with all large group meetings/banquet planners, their specific group requirements
with the services & facilities offered. This includes proposals, contracts, estimated and actual function
statements. With banquet or conferences, the Chef is to be included in food related discussions.

• Sales calls, meetings with clients and of course management briefings.

• Lobby presence & Property Inspections

F & B Outlet Manager (December 2013 - November 2014)

Moevenpick Ambassador Hotel, Accra, Ghana. (260 Rooms, Restaurants & Bars, and 7
Conference Rooms)
• In charge of the day – day running of all restaurant and bar service areas
• Implementing all operational standards
• Team Training and briefing
• Makes sure all control policies are followed accordingly
Makes all material needed for service are requested for and supplied.
Carefully transcribed phone messages and relayed to appropriate personnel for prompt response

Banquet Manager Accra, Ghana (November 2011 - November 2013)

Moevenpick Ambassador Hotel, Accra, Ghana. (260 Rooms, Restaurants & Bars, and 7
Conference Rooms)
• Making sure monthly reports is done forwarded to the F &B Manager
• Implementing best practices in banquet event preparations
• Manage and Monitor all preparation and set-ups for smooth and successful event
• Coordinate banquet events within the assigned financial budgets
• Supervising proper maintenance of banquet area and equipment
• Meeting and communicating with clients to ensure their program needs are met with regards to
changes and additions as per their request.
 Training of C&B Operational staff, both casuals and permanent.
• Handles of all conference & banqueting guest billings and follow up for payments.

Conference & Banqueting Manager (January 2011 - November 2011)

La Palm Royal Beach Hotel, (A Golden Beach Resorts) Accra, Ghana. (157 Rooms, !6 Conference
Room Facilities and & Restaurants & Bars)
• Making sure monthly reports is done forwarded to the F &B Manager
• Implementing best practices in banquet event preparations
• Monitoring all preparation in smooth and successful event
• Coordinate banquet events within the assigned financial budgets
• Supervising proper maintenance of banquet area and equipment
• Meeting and communicating with clients to ensure their program needs are met with regards to
changes and additions as per their request.
• Scheduling and distributing job responsibility to staff
• Training of C&B Operational staff, both casuals and permanent
• Handles all conference & banqueting guest billings and follow up for payment, as well as preparing
of the casual staff payroll.
• Handles guest complaints and challenges as and when it arises.

Conference & Banqueting Senior Supervisor (January 2007 - January 2011)

La Palm Royal Beach Resort (A Golden Beach Hotel) Accra, Ghana
• Handles various events planning tasks for individual, corporate organizations, and all social
functions
• Coordinates with clients on various aspects of what they want their events to like
• Coordinates all events by making sure it ends very successfully
• Handling of all conference & banqueting guest billings and follow up for payment to be effected, as
well as preparing of the casual staff payroll.

RESTAURANT & ROOM SREVICE SHIFT LEADER (December 1999 - January 2007)
La Palm Royal Beach Hotel (A Golden Beach Resort) Accra, Ghana
• Handles the restaurant and making sure that guest are satisfied with the services rendered to them
• Makes sure that all room service orders are taken well and served on time
• Effective clearing services as soon as meals are finished
• Acts in the position of the restaurant manager in his absence or when busy
• Compile the sales and revenue done for the daily report
• Making stores requisition and taking inventory of all the restaurant items and equipment, making
sure all is in good shape for operational use

• Handles and solves guest complains as and when they arise

Sales Executive, Contract (July 1995 - March 1999)

Altar International (International Central Gospel Church -ICGC) Accra, Ghana
• Directly in charge of all the day to day sales
• Taking inventories, deliveries and supplies
• Handled stock requisition and supplies to out station offices
• Assists the sales and marketing manager
• Assists customers make a better choice of whatever they want to buy

Administrative Assistant / Graphic Designer (May 1998 - August 1998)

Cynthi=Net Services Accra, Ghana
• In charge of all the clerical works
• Filing, handling of orders and deliveries
• Answering telephone calls and giving information to callers, taking messages and transferring calls
to appropriate individuals
• Assist the senior graphic designer when during busy schedules
• Handles customer complains
• Any other jobs assigned to me

Education
Certificate (Work Smarter, Not harder: (Time Management for Professional Productivity)
University of California Irvine (Online Studies)

Certificate (Project Management Process) PMP

University of California Irvine (Online Studies)

Certificate (Management by Competitive Edge) Management

Open2Study Online Management Program (Online Australia)
Diploma Human Resource Management & Business Administration
Central University College
Diploma Clearing & Forwarding & Business Administration
Institute of Export & Shipping Management/Business Ghana
High School Certificate (Elementary Telecommunication Technician I)
Emit Electronics Institute Ghana
Certificate (MS Office, Coral Draw)
Micro Mash Computer Systems

Accomplishments
• Pre-opened and managed a 30 executive rooms with a large conference facility, an eatery, 2 VIP
Lounges, a continental restaurant and a pool terrace bar.
• Tasked with the responsibility of raising the standards of Corina Hotel & Realty Corporation hotel to
a star rating level by completing and opening 34 out of 82 rooms, a restaurant, smoothie bar and
recruitment which was achieved excellently as per my contract
• Reduced operating costs by 10% without sacrificing the quality of service for guests
• Chairman: Committee that worked towards the achievement of three star rating for EAGLES LODGE,
Takoradi, (84 Rooms) a subsidiary of Eagles Properties Limited (A Luxury Hotel & Suites and
Apartments) Ghana.
• Pre opened Eagles Suites, A (Studio Apartments 15 Executive & Luxury Rooms) Airport Residential
Area Accra also part of Eagles Properties Limited.
• Team member of staff that worked heartlessly to keep Conference and Banqueting Operations of La
Palm Royal Beach Hotel to consistently win the best Conferencing Hotel of the year for three
consecutive times and the WTA (World Tourism Award) as well.
• Won employee of the month for front of the house September 2009 & November 2010

Languages
English - Written, Spoken (Fluent)

Certifications
• Customer Care & Management Skills
• Food Safety & Hygiene Management
• Fire-fighting, Prevention and Safety Management
• Service Essentials (Customer Service)
• Food Safety Management
• Attitude Change for Higher On-The-Job Productivity
• Effective Management Skills for Supervisors and Newly Appointed Managers

Software
Micros Fidelio/Opera (PMS/POS & Material Control,)
Infogenesis / Hogatex
Protel (POS/PMS)
Ezee POS/PMS
Microsoft Office
Coral Draw