Professional Documents
Culture Documents
British Gas
British Gas
British Gas
on the Benefits of
• ISO 9000 registration British Gas Services was formed in 1994 to specialise in the
resulted in improved installation and servicing part of the British Gas business. The
processing and a business has been part of the Centrica Group of Companies
reduction in unnecessary since it's formation in 1997. In 2000, Centrica acquired the
and duplicated work, Automobile Association (AA). The Home and Road Servicing part
leading to a saving of
of the Centrica Group now employs around 18,000 people.
£2.9m
British Gas Services is the UK's leading installer of domestic gas
• A company wide
management system central heating systems. The company provides home energy
was developed, with a related services covering gas, electricity, water and home security
common format and in England, Scotland and Wales.
objectives and a
British Gas Services achieved ISO 9001 Registration company-
formal structure and
communication wide in only two and a half years after it was formed and, soon
methodology, providing a after, achieved the first ever Kitemark for a process.
robust platform for a
successful merger of the The Issues
two companies
The key driver for seeking ISO 9001 registration was a need to
• ISO 9000 underpinned the
have common processes and procedures across the newly
achievement of external
formed company structure.
recognition, including the
Queens Award for
Enterprise and the Royal
Warrant for Services to
the Royal Household
BSI Case Study
on the Benefits of
BSI’s Role
BSI was chosen as the registration body because their
business partnership approach and company wide
product met the businesses needs.