Professional Documents
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Hibbert
Hibbert
Hibbert
on the Benefits of
The Issues
• BSI identified
The primary driver behind the company seeking ISO 9000
performance shortfalls,
registration was to achieve best in class status allowing it to be a
e.g. on-time delivery of
world class provider of marketing services.
shipments to the
It was felt that the ISO 9000 registration was an objective way for
company’s top ten
the company to assure clients of its commitment to providing high
clients increased from a quality services and high quality performance.
quarterly average of
Another reason for the registration was that the discipline
90 per cent to an average of ISO 9000 was a good basis for measuring and improving
of almost 100 per cent performance.
BSI Case Study
on the Benefits of
on the Benefits of
enable the company to be world class. This was thought technology as the driving factor in providing service - e.g.
to be valuable because the auditors understand their the web gives customers access to the inventory system.
customer’s business, are knowledgeable and accessible. Therefore, up-time and reliability of the web service are
very important requirements. BSI is aware of these
Equally important is the stability of BSI and the issues and actively supporting them.
consistency of having always the same auditor. This
has the advantage that the auditor has in-depth It is believed, that the new revision of ISO 9000 will help
knowledge of the organization and can therefore provide even more in reliability and quality e.g. process mapping,
better service. measurement, focus on continuous improvement and
renewed emphasis on customer satisfaction.