INDUSTRIAL TRAINING REPORT An Organizational Study of Methods (India) Pvt Ltd.

. & A STUDY ON PERFORMANCE AFTER IMPLEMENTING THE SAP SOFTWARE This Industrial Training Report is submitted in partial fulfillment of the requirements for the award of the Degree of MASTER OF BUSINESS ADMINISTRATION of BANGALORE UNIVERSITY This training has been undertaken by RITESH M.P. Reg. No. 10VWCMA044 Under the guidance and support of

Faculty Guide Prof. Rathnakar Acharya Faculty, Alliance Business Academy.

Company Guide Mr. R.Harish Purchases Lead, Methods (India) Pvt Ltd.

ALLIANCE BUSINESS ACADEMY

BANGALORE-560 076 Batch: 2010-2012

DECLARATION

I Ritesh M.P., studying at Alliance Business Academy, hereby state that this industrial training report titled A STUDY ON PERFORMANCE AFTER IMPLEMENTING THE SAP SOFTWARE at Methods (India) Pvt Ltd., is submitted in partial fulfillment of the requirement of the MBA Program of Bangalore University, and is an original work carried out by me under the guidance and supervision of Prof. Ratnakar Acharya, faculty guide and that the project or any part thereof has not been previously submitted for a degree / diploma of any University / Institution elsewhere.

Date: 11th September 2011

Place: Bangalore

Ritesh M.P.

Reg. No. 10VWCMA044

ALLIANCE BUSINESS ACADEMY

BANGALORE-560 076 Batch: 2010-2012

GUIDE'S CERTIFICATE This is to certify that Mr/Ms. RITESH M.P. bearing the Reg. No.10VWCMA044 currently

undergoing III Semester MBA of Bangalore University in our Institute has completed Industrial Training at METHODS (INDIA) PVT LTD and carried out a project on "A STUDY ON PERFORMANCE AFTER IMPLEMENTING THE SAP SOFTWARE", under my guidance.

Date: 29th August 2011 Place: Bangalore

Prof. Rathnakar Acharya Alliance Business Academy

ALLIANCE BUSINESS ACADEMY

BANGALORE-560 076 Batch: 2010-2012

CERTIFICATE We do here-by declare that the Industrial Training Report titled "An Organisational Study of Methods (India) Pvt. Ltd. & A STUDY ON PERFORMANCE AFTER IMPLEMENTING THE SAP SOFTWARE" has been prepared and submitted by Mr/Ms. Ritesh M.P. bearing Reg. No.10VWCMA044 during the period JulyAugust 2011 in partial fulfillment of the requirements of the Master's Degree in Business Administration of Bangalore University, under the guidance of Prof. Rathnakar Acharya, and R.Harish (Methods (India) Pvt Ltd) . We take the responsibility regarding the authenticity of the information in this report. The report will be kept confidential and will not be submitted to any other organization.

Date: 29TH August 2011 Place: Bangalore Principal

ACKNOWLEDGEMENTS
The satisfaction that accompanies the successful completion of task would be incomplete without the mention of the people who have made it possible and whose consent, guidance and encouragement served as a guiding light for the completion of the study.

I would like to express my profound sense of gratitude to Prof. Sudhir Angur, President, Alliance Business Academy and Dr. B.V. Krishnamurthy, Director and Executive Vice PresidentAlliance Business Academy for providing constant source of inspiration and the support to conduct this research.

With a deep sense of gratitude and indebtedness, I sincerely and whole heartedly thank Prof. Rathnakar Acharya, my project guide for giving me valuable suggestions, advice and guidance throughout the execution of this project.

I also thank Prof. Smitha Shenoy, MBA Coordinator for her constant support and well wishes during the project.

I am grateful to Mr. Ruben John Jose, Director, Methods (India) Pvt Ltd, for providing me an opportunity to take up this project in the organization and Mr. R.Harish, Purchases Manager, Methods (India) Pvt Ltd for guiding me throughout this project.

I also express my deep gratitude to my family, friends without whose co-operation, wishes and help, this project would not have been possible.

Ritesh M.P.

INDEX
Chapter No. Topic Page No.

EXECUTIVE SUMMARY

Part A - ORGANIZATIONAL STUDY

INDUSTRY OVERVIEW
1.1 Importance of Material Handling Industry 1.2 Demand and Growth 1.3 Trends in MH Industry 1.4 Technology Solutions 1.5 Conclusions

1
2 3 5

COMPANY OVERVIEW
2.1 Introduction 2.2 Infrastructure 2.3 List Of Selected Customers 2.4 Turnkey Projects 2.5 Company Profile

6
7 8 12 18 20

DEPARTMENT STUDY
3.1 Human Resource Department 3.2 Finance Department 3.3 Marketing Department 3.4 Purchase Department 3.5 Quality Department 3.6 Organization Structure

23
24 25 40

PRODUCTS & SERVICES

4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12 Belt Conveyors Roller Conveyors Screw Conveyors Bucket Elevators Portable Conveyors Salt Chain Conveyor Rack and Pinion Flap Gate Bagasse Carriers Bagasse Elevators Return Bagasse Carrier Rake Elevators

42
43 46 47

SWOT ANALYSIS

49

5.1.1 Strengths 5.1.2 Weakness 5.1.3 Opportunities 5.1.4 Threats

FINDINGS & SUGGESTIONS

6.1 6.2 Findings Suggestions

72

Part B - STUDY OF THE PROBLEM

INTRODUCTION TO SAP
7.1 7.2 7.3 Introduction Advantages & Disadvantages Of SAP ERP Why do Companies use SAP ??

72

RESEARCH DESIGN
8.1 8.2 8.3 8.4 Statement of the Problem Objectives of the Study Research Methodology Limitation of the Study

52
53 53 53 54

DATA ANALYSIS AND INTERPRETATION

56

10

FINDINGS, SUGGESTIONS & CONCLUSION

72

11

MY LEARNING

75

BIBLIOGRAPHY

QUESTIONNAIRE

EXECUTIVE SUMMARY
As a part of the curriculum prescribed by Bangalore University, I have gone through the industrial training for 6 weeks. An organization study of Methods (India) Pvt Ltd along with a research titled A STUDY ON PERFORMANCE OF METHODS (India) Pvt Ltd AFTER IMPLEMENTING THE SAP SOFTWARE has been done. The project work was initiated by attempting to gather information about the Industry profile and the Company profile which would cover the entire gamut of the companys Mission, Vision, Services being offered, clients of the company, etc.

A detailed study of the Material Handling Industry has been done to understand the current scenario and trends in the industry. Methods core business is the production of Material handling equipment.

This internship project gave me a wonderful opportunity to understand the real time operations in the corporate. Initially an introduction to Methods (India) Pvt Ltd with the history, vision, business structure, and its associates and subsidiaries has been mentioned in this report. The business activities involved at Methods has been mentioned along with the different business units. A study on the entire unit with the organization structure, products and functional departments like Human Resources, Finance, Marketing, Purchase & Quality and others have been done.

As a part of this Internship Project, a study on the change in performance of Methods (India) Pvt Ltd after implementing the SAP software. For this purpose I had to interact with the employees to know their opinion. For this purpose a Questionnaire was designed to collect the employees opinion, expectation and suggestions. All the data extracted from the questionnaire has been analyzed and suggestions have been considered to develop an effective method for the Training & Development process. Both primary & secondary data were used to form this project report. Primary data was collected through questionnaire and observations made. Main sources of secondary

data used were the Internet and Company website. The data collected i.e. primary and secondary, were processed and then subjected to analysis. In addition to the project undertaken I was also given a lot of opportunities to understand the activities and roles of various departments. The entire journey for 6 weeks was extremely beneficial to me in terms of learning and practical knowledge.

PART A ORGANISATIONAL STUDY

Chapter 1 INDUSTRY OVERVIEW

Chapter 2 COMPANY OVERVIEW

Chapter 3 DEPARTMENT STUDY

Chapter 4 PRODUCTS & SERVICES

Chapter 5 SWOT ANALYSIS

Chapter 6 FINDINGS & SUGGESTIONS

PART B STUDY OF THE PROBLEM

Chapter 7 INTRODUCTION TO SAP

Chapter 8 RESEARCH DESIGN

Chapter 9 DATA ANALYSIS AND INTERPRETATION

Chapter 10 FINDINGS, SUGGESTIONS & CONCLUSION

Chapter 11 MY LEARNING

BIBLIOGRAPHY

BIBLIOGRAPHY

Books

Enterprise Resource Planning by Alexis Leon, McGraw Hill Education

Ltd., 2007, New Delhi.

Enterprise Resource Planning by Vinod Kumar Garg & Venkatakrishna,

PHI Publications, 2008, New Delhi.

A Study on performance of the companies after implementing the CRM

software by Archita.

Reports and records maintained by METHODS INDIA Pvt Ltd

Websites

www.gooogle.com www.methodsindia.com

QUESTIONNAIRE

ANNEXURES
QUESTIONNAIRE A STUDY ON PERFORMANCE OF METHODS INDIA PVT LTD AFTER IMPLEMENTING THE SAP SOFTWARE
Dear Sir/ Madam, I, a student of ALLIANCE BUSINESS ACADEMY, as a part of the requirements for my Masters Degree in Business Administration I am required to do a research based project. Kindly spend a few minutes of your valuable time and fill in this questionnaire. All the information provided by you will be used only for academic purposes and will be strictly confidential.

1. Name: . 2. Which department within your company do you have access to the SAP database?
o

3. Was your Company using any other ERP software other than SAP before?
o Yes o No

4.

How long it took for your company to implement SAP?

o 6 Months o 1 year o More than 1

5. When was SAP implemented in your department?

6. Did the cost of implementing SAP affect you/your company?

o Yes o No If yes, how? ..

7. What training has been provided to you as part of the SAP implementation?
o Direct user of the SAP system, especially those have new responsibilities for data entry o Skills in information analysis for those who will be generating/using/defining reports from SAP system o Changes to the importance of data in other system which feed SAP with data

8. How many employees are working on the SAP system?

o 1 50 o 50 - 250 o 250 500 o more than 500

9. How often do members of your senior management team review SAP interactions?
o Regularly o Occasionally o Do not listen

10.Do you share interactions with other departments in your organization? If so, which
ones? o Purchase o Sales and marketing o Finance o o o Human resources Training Production

o Quality Control o Stores o Other ..

o Do not share interactions

11.What do you think is a key challenge to learn the change taken place for implementing
the SAP software? o Identify the right software solution for implementation o Understand the hidden costs and hurdles o Back it up with good training and support o Others

12.What is the reason for investing in SAP?

o Competitive Edge o Competitors have implemented it o Technology o Decrease in Revenue

13.Before investing on SAP, what was your companys financial outcome?

o Profit o Break-even o Lost revenue

14. After investing on SAP, whats your companys possible financial outcome?
o Increased profits o Break-even o Lost revenue

15.Have you as an employee accepted the changes in the organization after implementing
SAP? O Yes O No

16.What were the problems faced by you as an employee before working on the SAP
system? o Everything was to be done manually o Spend lot of time on one particular task o Data inconsistency o Isolation of data o o Manual handling of data Data not being integrated

o Any other

17.What are the problems faced by you as an employee after working on the SAP system?
o Lack of training o Lack of Acceptability o Not user friendly o Not a tech savvy o Any other o None

18.What are the benefits faced by you as an employee/organization by working on the SAP
system? o Faster response to changes in supply and demand o Increased margins o Earlier detection and resolution of exceptions o Higher customer satisfaction o Better regulatory compliance o Higher employee productivity and satisfaction o Lower total cost of ownership

o Closer alignment of manufacturing with business strategy

19.What is your response as an employee to the change brought in by implementing SAP?

o Highly Satisfied o Satisfied o Not satisfied

20.Do you have any suggestions in relation to implementation of SAP?