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COMMON and CORE COMPETENCIES Module of Instruction
COMMON and CORE COMPETENCIES Module of Instruction
COMMON and CORE COMPETENCIES Module of Instruction
COMMON COMPETENCIES
MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to access, increase and update industry knowledge.
ASSESSMENT CRITERIA:
CONTENTS:
Information sources
- Media
- Reference book
- Libraries
- Union
- Industry association
- Internet
- Personal observation
CONDITIONS:
METHODOLOGIES:
Self paced/modular
Demonstration
Small group discussion
Distance education
ASSESSMENT METHODS
Written/oral examination
Practical demonstration
ASSESSMENT CRITERIA:
CONTENTS:
CONDITIONS:
Industry journals/manuals
Internet
Personal computer
Reference book
METHODOLOGIES:
Self paced/modular
Demonstration
Small group discussion
Distance education
ASSESSMENT METHODS
Written/oral examination
Practical demonstration
ASSESSMENT CRITERIA:
CONTENTS:
Information sources
- Media
- Libraries/reference book
- Union/industry association
- Internet
Legislation that affects the industry
CONDITIONS:
Internet
Personal computer
Reference book
METHODOLOGIES:
Self paced/modular
Demonstration
Small group discussion
Distance education
ASSESSMENT METHODS
Written/oral examination
Practical demonstration
MODULE DESCRIPTOR : This module deals with the knowledge, skills and attitudes in
observing workplace hygienic procedures. It also includes
following hygienic procedures and identifying and preventing
hygienic risks.
QUALIFICATION LEVEL : NC II
LO2. Practice safe and hygienic handling, storage and disposal of food, beverage and
materials.
ASSESSMENT CRITERIA:
CONTENTS:
Hygiene procedures
- Proper hand washing
- Regular bathing
- Appropriate and clean clothing
- Cleaning and sanitizing procedures
- Personal hygiene
CONDITIONS:
METHODOLOGIES:
Self paced/modular
Demonstration
Small group discussion
Distance education
ASSESSMENT METHODS
Written/Oral examination
Practical demonstration
ASSESSMENT CRITERIA:
CONTENTS:
Hygiene procedures
- Proper food handling and storage
- Correct work practices
- Proper waste disposal
- Personal hygiene
- Pest control
- Principles of HACCP
CONDITIONS:
METHODOLOGIES:
Self paced/modular
Demonstration
Small group discussion
Distance education
ASSESSMENT METHODS
Written/Oral examination
Practical demonstration
MODULE DESCRIPTION : This module covers the knowledge, skills and attitudes
needed to perform computer operations. This includes
inputting, accessing, producing and transferring data using
appropriate hardware and software.
LO1. Identify and explain the functions, general features and capabilities of both hardware
and software
LO2. Prepare and use appropriate hardware and software according to task requirement
ASSESSMENT CRITERIA:
1. General features of the computer are explained according to sequence of
operation.
2. Functions of computer hardware and software are identified and explained.
3. Types of peripheral devices are identified.
4. Connections between computer and peripheral devices are explained.
CONTENTS:
Main types of computers and basic features of different operating systems
Main parts of a computer
Storage devices and basic categories of memory
Types of software
Peripheral devices
CONDITION:
The trainees/students must be provided with the following:
Equipment and accessories
- Personal computer
- Network system
- Communication equipment
- Printer
- Scanner
- Keyboard
- Mouse
Supplies and materials
- Office supplies
- Diskettes
- CDs
- Zip disks
Tools
- Set of screw driver
Learning materials
- Learning elements/activity sheets
- Manufacturer’s manual
METHODOLOGIES:
Self-paced/modular
Demonstration
Small group discussion
Distance education
ASSESSMENT METHODS:
Written/oral examination
Practical demonstration
interview
ASSESSMENT CRITERIA:
CONTENTS:
CONDITION:
METHODOLOGIES:
Self-paced/modular
Demonstration
Small group discussion
Distance education
ASSESSMENT METHODS:
Written/oral examination
Practical demonstration
interview
ASSESSMENT CRITERIA:
CONTENTS:
CONDITION:
METHODOLOGIES:
Self-paced/modular
Demonstration
Small group discussion
Distance education
ASSESSMENT METHODS
Written/oral examination
Practical demonstration
interview
ASSESSMENT CRITERIA:
CONTENTS:
Software commands
Operation and use of peripheral devices
Procedures in transferring files/data
CONDITION:
METHODOLOGIES:
Self-paced/modular
Demonstration
Small group discussion
Distance education
ASSESSMENT METHODS
Written/oral examination
Practical demonstration
interview
ASSESSMENT CRITERIA:
1. Cleaning, minor maintenance and replacement of consumables are implemented
in accordance with standard operating procedures
2. Procedures for ensuring security of data including regular back-ups and virus
checks are implemented in accordance with standard operating procedures
3. Basic file maintenance procedures are implemented in line with the standard
operating procedures
CONTENTS:
Cleaning, Minor Maintenance and Replacements of Consumables
Creating More Space in the Hard Disk
Reviewing Programs
Deleting Unwanted Files
Checking Hard Disk for Errors
Viruses and Up to Date Anti-Virus Programs
CONDITION:
The trainees/students must be provided with the following:
Equipment and accessories
- Personal computer
- Network system
- Communication equipment
- Printer
- Scanner
- Keyboard
- Mouse
Supplies and materials
- Office supplies
- Diskettes
- CDs
- Zip disks
Tools
- Set of screw driver
Learning materials
- Learning elements/activity sheets
- Manufacturer’s manual
METHODOLOGIES:
Self-paced/modular
Demonstration
Small group discussion
ASSESSMENT METHODS
Written/oral examination
Practical demonstration
interview
QUALIFICATION LEVEL : NC II
LO1: Practice workplace safety, security and hygiene systems, processes and operation
ASSESSMENT CRITERIA:
1. Correct healthy, safety and security procedures are complied in line with the
legislation and regulation
2. Correct health, safety and security procedures are followed.
3. Breaches of health, safety and security procedures are identified.
CONTENTS:
CONDITIONS:
Manuals
Handbook safety and security
Report (sample)
METHODOLOGIES:
Self paced/modular
Demonstration
Small group discussion
Distance education
ASSESSMENT METHODS
Written/Oral examination
Practical demonstration
ASSESSMENT CRITERIA:
1. Emergency and potential emergency are recognized and appropriate action are
taken
2. Emergency procedures are followed in line with enterprise procedures
3. Assistance is sought from colleagues to resolve or respond to emergency
situation
4. Safe personal presentation standard are identified and followed
CONTENTS:
Emergency procedure
- Personal injuries
- Fire
- Electrocution
- Natural calamity
- Criminal acts
Safe personal presentation standard
CONDITIONS:
METHODOLOGIES:
Self paced/modular
Demonstration
Small group discussion
Distance education
ASSESSMENT METHODS:
Written/Oral examination
Practical demonstration
Observation
1. ASSESSMENT CRITERION:
1. Safe personal standards are identified and followed in line with workplace.
2. CONTENTS:
Use of PPE
Safe and proper posture.
3. CONDITIONS:
Hands-out
Film / video clips
4. METHODOLOGIES:
5.
Lecture/ demonstration
Self-paced instruction
Group discussion
Film showing
6. ASSESSMENT METHODS:
Hands-on
Direct observation
Practical demonstration
Role-playing/ simulation
Dramatization / fire drill
MODULE DESCRIPTOR : This module deals with the knowledge, skills and attitudes in
providing effective customer services. It includes greeting
customers, identifying customer needs, delivering service to
customers, handling queries through telephone, fax machine,
Internet, e-mail, SMS and handling complaints evaluation
and recommendations.
QUALIFICATION LEVEL : NC II
LO1. Apply effective verbal and non-verbal communication skills to respond to customer
needs
LO3. Handle queries promptly and correctly in line with enterprise procedures
ASSESSMENT CRITERIA:
1. Standard Operating Procedures (SOP) when greeting the guest were followed
2. Information were properly disseminated
3. Use interactive communication with others
CONTENTS:
CONDITIONS:
METHODOLOGIES:
ASSESSMENT METHODS:
Interview (oral/questionnaire)
Observation
Demonstration of Practical Skills
ASSESSMENT CRITERIA:
CONTENTS:
CONDITIONS:
METHODOLOGIES:
ASSESSMENT METHODS:
Interview (oral/questionnaire)
Observation
Demonstration of Practical Skills
7. ASSESSMENT CRITERIA:
8.
1. Customer needs are promptly attended in line with workplace procedures and
regulations.
2. Appropriate relation is maintained with customer to meet high quality service
delivery.
3. Enhancement of quality of service is taken whenever possible.
9. CONTENTS:
10. CONDITIONS:
Hands-out
Film / video clips
11. METHODOLOGIES:
Lecture/ demonstration
Self-paced instruction
Group discussion
Film showing
Hands-on
Direct observation
Practical demonstration
Role-playing/ simulation
15. CONTENTS:
16.
Proper way of answering complaints in line with workplace procedures.
Nature and details of complaints.
Industry/ workplace procedures in giving evaluation and recommendations.
17. CONDITIONS:
Hands-out
Film / video clips
Sample complaint/evaluation and recommendation sheet from industry.
18. METHODOLOGIES:
Lecture/ demonstration
Self-paced instruction
Group discussion
Film showing
Hands-on
Direct observation
Practical demonstration
Role-playing/ simulation
CORE COMPETENCIES
MODULE DESCRIPTOR : The module covers the knowledge, skills and attitude
required to be able to prepare and produce a range of
high-quality bakery products in commercial food
production environments and hospitality
establishments
QUALIFICATION LEVEL : NC II
21. CONTENTS:
22.
Culinary and technical terms related to bakery products
Baking equipment
Specific baking ingredients and its substitution
Applied mathematical operations
Types, kinds and classification of bakery products
Mixing procedures/formulation/recipes and desired product characteristics
of variety bakery products
Baking techniques, appropriate conditions and enterprise requirements
and standards
Temperature ranges in baking bakery products
Occupational health and safety
24. METHODOLOGIES:
Lecture/discussion
Demonstration/application
Oral presentation
25. ASSESSMENT METHODS:
26.
Oral questioning
Written examination
Observation
Demonstration (Projects)
LO2. DECORATE AND PRESENT BAKERY PRODUCTS
28. CONTENTS:
29.
Regular and special fillings and coating/icing, glazes and decorations
Decorative techniques and rules for garnishing
The tools and materials in decorating, finishing and presenting
Standards and procedures in decorating, finishing and presenting bakery
products
OHS
30. CONDITIONS:
Spatula
Parchment paper
Piping bag
Pastry brush
pastry bag
turntable
serrated knife
grater
Seeds and nuts, fresh and preserved/crystallized fruits
Ganache, fondants, flavored and colored sugar, butter creams
Savory fillings, jellies and glazes
31. METHODOLOGIES:
32.
Lecture/discussion
Demonstration/application
Oral Presentation
36. CONTENTS:
37. CONDITIONS:
Storage area
Packaging and labeling materials
Bakery products
Containers
Display cabinet
Refrigerator
38. METHODOLOGIES:
Lecture/Discussion
Demonstration/Application
Actual Presentation
Oral questioning
Written examination
Direct observation
Demonstration
UNIT OF COMPETENCY : PREPARE AND PRODUCE PASTRY PRODUCTS
MODULE DESCRIPTOR : The module covers the knowledge, skills and attitude
required to be able to prepare and produce a range of
high-quality pastry products in commercial food
production environments and hospitality
establishments
QUALIFICATION LEVEL : NC II
41. CONTENTS:
42.
Culinary and technical terms related to pastry products
Baking equipment
Ratio of ingredients required to produce a balance formula
Correct proportion control, yields, weights and sizes for profitability
Types, kinds and classification of pastry products
Mixing procedures/formulation/recipes and desired product characteristics
of variety pastry products
Baking techniques, appropriate conditions and enterprise requirements
and standards
Temperature ranges in baking pastry products
Occupational health and safety
44. METHODOLOGIES:
Lecture/discussion
Demonstration/application
Oral presentation
Oral questioning
Written examination
Direct observation
Demonstration
LO2. DECORATE AND PRESENT PASTRY PRODUCTS
47. CONTENTS:
48.
Regular and special fillings and coating/icing, glazes and decorations
Decorative techniques and rules for garnishing
The tools and materials in decorating, finishing and presenting
Standards and procedures in decorating, finishing and presenting pastry
products
OHS
50. METHODOLOGIES:
Lecture/discussion
Demonstration/application
Oral presentation
Oral questioning
Written examination
Direct observation
Demonstration
53. CONTENTS:
54. CONDITIONS:
55. METHODOLOGIES:
Lecture/Discussion
Demonstration/Application
Actual Presentation
Oral questioning
Written examination
Direct observation
Demonstration
UNIT OF COMPETENCY : PREPARE AND PRESENT GATEAUX, TORTES
AND CAKES
MODULE DESCRIPTOR : The module covers the skills and knowledge required
by patissiers to produce, fill, decorate and present
range of specialized sponges and cakes, where finish,
decoratioin and presentation of high order is required.
QUALIFICATION LEVEL : NC II
58. CONTENTS:
59.
Culinary terms related to sponge and cakes
Main ingredients used for variety of sponge and cakes
Specific temperature used for different types of sponge and cakes
Classification of the different types of sponge and cakes
Mixing methods used for variety of sponge and cakes
Cooling temperature of sponge and cakes
Required equipment and materials for sponge and cakes
Recipe specifications, techniques and conditions and desired product
characteristics
OHS
60. CONDITIONS:
61.
Students/trainees must be provided with the following:
62. METHODOLOGIES:
Lecture/discussion
Demonstration/application
Actual presentation
66. CONTENTS:
67.
Identification of fillings appropriate in a specific cakes
Identification of the required consistency and appropriate flavor of fillings
Filling and assembling cakes according to the standard recipe
specifications
Classification of coatings and sidings based on the required recipe
specifications and product characteristics
68. CONDITIONS:
69. METHODOLOGIES:
Lecture/discussion
Demonstration/application
Actual presentation
1. Sponge and cakes are decorated suited to the product and occasion and
in the accordance with standard recipes and enterprise practices
2. Suitable icings and decorations are used according to standard recipes
and/or enterprise standards and customer preferences
73. CONTENTS:
74. CONDITIONS:
75.
Students/trainees must be provided with the following:
Decorative tools:
Spatula
Parchment paper
Piping bag
Pastry brush
Pastry bag
Turntable
Serrated knife
Grater
Glazes, jellies, chocolates, fresh and preserved/crystallized fruits, fruit
purees, nuts, colored/flavored sugar, fondants , butter cream, boiled icings
76. METHODOLOGIES:
Lecture/Discussion
Demonstration/Application
Oral Presentation
80. CONTENTS:
81. CONDITIONS:
82.
Students/trainees must be provided with the following:
Stands
Packaging materials
Decorative materials and equipment
CD’s, VHS
Hand-outs
83. METHODOLOGIES:
Lecture/discussion
Demonstration/application
Oral presentation
87. CONTENTS:
88. CONDITIONS:
89.
Students/trainees must be provided with the following:
Cutting materials
Packaging materials
Refrigerator
Airtight containers
Display cabinets or temperature controlled cabinets
CD’s, VHS
Hand-outs
90. METHODOLOGIES:
Lecture/discussion
Demonstration/application
Oral presentation
MODULE DESCRIPTOR : This module deals with knowledge, skills and attitude
in preparing other types of desserts, and other
various and specialized techniques of desserts
presentation required by patissiers in hospitality
enterprises
QUALIFICATION LEVEL : NC II
94. CONTENTS:
95. CONDITIONS:
96. METHODOLOGIES:
Lecture/discussion
Demonstration/application
Oral presentation
100. CONTENTS:
101. CONDITIONS:
Measuring Devices
China ware
Decorating materials
Packaging materials
Trolley
102. METHODOLOGIES:
Lecture/discussion
Demonstration/application
Oral presentation
106. CONTENTS:
107. CONDITIONS:
Packaging materials
Thermometer
Display cabinets including temperature controlled cabinets
Refrigerator
Chillers
Freezers
China ware
108. METHODOLOGIES:
Lecture- discussion
Demonstration
Application
Presentation
Hands-on
Direct observation
Practical demonstration
UNIT OF COMPETENCY : PREPARE AND DISPLAY PETITS FOURS
MODULE DESCRIPTOR : The module covers the knowledge, skills and attitude
required to be able to prepare and display and service
a wide range of petits fours including petits four
glaces, marzipan-based petits fours and caramelized
fruits and nuts served as petits fours, to a level of high
and consistent quality.
QUALIFICATION LEVEL : NC II
111. CONTENTS:
112. CONDITIONS:
113.
Students/trainees must be provided with the following:
METHODOLOGIES:
Lecture/discussion
Demonstration/application
Oral presentation
117. CONTENTS
118. CONDITIONS:
119. METHODOLOGIES:
120.
Lecture/discussion
Demonstration/application
Oral presentation
124. CONTENTS:
125. CONDITIONS:
126. METHODOLOGIES:
Lecture/discussion
Demonstration/application
Oral presentation
130. CONTENTS:
131. CONDITIONS:
132. METHODOLOGIES:
Lecture/discussion
Demonstration/application
Oral presentation
136. CONTENTS:
137. CONDITIONS:
138. METHODOLOGIES:
Lecture/discussion
Demonstration/application
Oral presentation
142. CONTENTS:
143. CONDITIONS:
144. METHODOLOGIES:
Lecture/discussion
Demonstration/application
Oral presentation
Oral questioning
Written examination
Observation
Demonstration