Doc. No. : QP-05 Rev.

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ANALYSIS OF DATA
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REVISION HISTORY

Rev. Detail of Revision Date

00 Initial Release

APPROVALS

PREPARED BY REVIEWED & APPROVED BY

Signature : Signature :

Name Name

Designation Designation

Date Date

1.0 PURPOSE
To determine, collect and analyze data for evaluation whether continual improvement can be
made to the QMS.
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2.0 SCOPE
This procedure covers analysis of data on;
1. Customer Complaint/Feedback
2. Customer satisfaction.
3. Result of internal & external audit.
4. Performance of external providers e.g. suppliers and subcontractors
5. Quality Objective achievement
6. Effectiveness of action taken on risk and opportunities

3.0 REFERENCE
Quality Manual QM-01
Management Review Procedure QP-03

4.0 DEFINITION/ABBREVIATION
QMS Quality Management System

5.0 PROCEDURE OUTLINE

Responsibility Activity Interface

Responsible person Collect data Records

Responsible person Compile

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Statistical technique

Responsible person Analyse Statistical technique

Management Review
Responsible person Present in Management
Procedure
Review

6.0 PROCEDURE DETAILS

6.1 The responsible person shall collect necessary data through records. The analysis
of data, which may include:
6.1.1 Customer Complaint/Feedback
6.1.2 Customer satisfaction.
6.1.3 Result of internal & external audit.
6.1.4 Performance of external providers e.g. suppliers and subcontractors
6.1.5 Quality Objective achievement
6.1.6 Nonconformity Analysis
6.2 Data shall be compiled by using statistical techniques.
6.3 The responsible person shall analyze the result. The results of analysis can be
used to identify area for continual improvement (e.g. improving performance of
processes, etc.).
6.4 The result shall be presented in the Management Review Meeting. Refer to
Management Review Procedure.
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Statistical
Category Analysis of Data Data/Records Frequency Responsibility
Technique

Customer satisfaction  Result of the

 Customer survey Yearly Technical Sales Chart/Table
customer survey

 Customer
Product conformity  No. of Complaint Yearly Production Chart/Table
Complaint Report

 Delivery
 Delivery Report Yearly Production Chart/Table
performance
Process Performance
 % training
 Training Record Yearly Admin Chart/Table
completed
 Supplier
Supplier  Supplier
evaluation by Yearly Admin Chart/Table
Performance Evaluation Form
criteria
 Quality
 Achievement of
Planning Management Yearly All Chart/Table
quality objectives
Program

Internal/External
 Result of audit  CAR/OBS Yearly QMR Chart/Table
Audit
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Statistical
Category Analysis of Data Data/Records Frequency Responsibility
Technique
Effectiveness of
 Result of before
actions taken to  Risk Assessment
and after actions Yearly QMR Chart/Table
address risk and Form
are taken
opportunity