Nama : Leonardus Candra Limba

Kelas : B ( Pengelolaan Perhotelan )

Exercise:
Complete the following dialogue
UNIT 1: Accepting a booking
• Employee : reception, May I help you? Key word
• February
• Client : I’d like to Book a room, please. • That’s right
• Employee : When for, sir? • Single
• Like
• Client : February 26th. • Book
• Employee : How long do you plan to Reserve? • name
• Client : Two nights. • What kind of room
• like
• Employee : What kind of room would you like, sir? • Can I help you
• Client : Err…Single with bath. • Can you give
• When for
• Employee : Can you give me your name, please? • Bath
• Client : Mr. John Davis. D-A-V-I-S • How long
• Employee : Mr. John Davis, Single with Bath For February 26th and 27th.
• May I help you
• Reserve
• Client : That’s right, bye
• Employee : Good-Bye, sir

UNIT 2: The client doesn’t know how long he’ll be staying

• Employee : Reception, can I help you?
• Client : Yes .I’d like to Book a Room For two, please. We would like to Key word
arrive in Nice at the 1st. but we don’t know how long we’ll be staying. It could be • Bath
• Put
anything plan Three to eight days. • in
• Employee : Would you like a room with bath or shower? • See
• Won’t
• Client : With bath. • Moment
• staying
• Employee : One moment, please, sir. We can see a room for the 1st, 2nd, • long
and 3rd, but as you’re not sure how see you’ll be staying, we put be able to • Who is
• Waiting list
confirm you a room after the 3rd. • Would you like
• Client : And what if there isn’t any room then?
• Bar
• Three
• Employee : We can either guarantee you on a waiting list, or we can find you • With
• see
a room in another hotel • Who’s
• Client : Fine. • at
• Shower
• Employee : Who is the booking for? • guarantee
• Book
• Client : Mr. Alfred King. • Chamber
• Employee : Alfred King, a double with bath from the 1st. to the 3rd.We’ll see • for
• Plan
you on the 1st then, Mr. King. • confirm
• Room
• Client : Thank you. Good-Bye. • We would like
• Employee : Good-bye, sir. • Know
UNIT 3: Finding out how the bill will be paid
• Employee : Reservations, can I help you?
• Client : yes, I’am calling reservation London. I’d like to Book a single Key word
room With shower for Mr. George Harmon for the 8th and 9th of November • company
• Employee : Just a moment, please, madam. Yes, I can book him a room for • Name
the 8th and 9th. What did you say the name was? • deposit
• For
• Client : Mr. George Harmon • Cover
• Employee : what making the cover, please? • coequal
• Client :his secretary, miss ann dawson • how
• Client : how will he be paying, madam? • secretary
• Can
• Employee : his secretary will pay. • could
• Client : Which company does he work for? • Another country
• Employee : Garland Distribution Ltd. • From
• Client : Since the company is in another country, you’ll have to send us a • What
deposit. Is the company willing to cover all reservation? • Book
• expenses
• Employee : Yes • Just
• Client : Then could you send us a deposit of 180 Swiss Francs to book the • paying
rooms plus other expenses? • With
• Employee : Certainly. We’ll send a deposit straight away. • Reservation

UNIT 4: Getting details of arrival

• Employee : Reception, may I help you?
• Client : I’m calling from Paris. I’d like to book a single room From Key word
st
October 1 to the 6th, please. The Name’s George Colby. • Afraid
• Flight
• Employee : Just a moment, please I’m Afraid we’re fully booked for the 6th, • meeting
• Can
but I can give you a room from the 1st to the 5th. • What
• Client : Mmmm . . . I suppose that’ll be all right. • put
• Coming
• Employee : what time will you be arriving, sir? • Plane’s
• moment
• Client : Around 6.00 in the evening. • Calling
• Employee : How will you be getting to Rome? Will you be arriving by Plane? • Rooms
• manager
• Client : Yes • Getting
• Employee : Could you give me your plane’s number, please, in case the • arriving
• Be
Flight late? • see
• Have
• Client : Air France, flight 602 be in Rome at 6.05 p.m. • you
• Employee : Thank you, sir. • From
• To
• Client : Oh yes . . . I have a Meeting in Rome on 4th. Have you got any • fully
• Name’s
conference Rooms? • conference
• Employee : Yes, sir, but you’ll have to speak to the Manager about that.
Could you hold on a moment , please, and I’ll see if I can put you through.
UNIT 5: Giving details concerning the price
• Employee : Reception, may I help you?
• Client : Yes, my name is Mrs. Simpson, My husband and I, and our four
children are planning a holiday starting on July 10th, and I’d like to book two large Key word
extra double rooms. • Includes
• Employee : How like will you be staying, madam? • soon
• service
• Client : One week. • My
• Employee : You know, we have a special service plan for families package at • accept
• Dinner
the hotel for a week or more. One week for two would cost 600 Swiss francs. That • sent
brochure includes breakfast, lunch, dinner, and, of course, the room. Service and • Extra
package are also included. • address
• One
• Client : That sounds reasonable. We’ll think about it and let you Know. • Staying
By the way, do you accept dogs? • Tax
• brochure
• Employee : Yes, there’s a small charge of 8 francs a day connecting. • charge
• Client : Yes, I understand. • Holiday
• Employee : We hope to hearing from you soon, Mrs. Simpson.Would you
• reasonable
• continental
like us to sent you a tax? • Like
• Client : Yes, that would be nice. • more
• package
• Employee : What’s your address, please? 5 • Connecting
• Client : 6 Howard Place, London SW1.
• Employee : Thank you, madam.
• Client : Thank you. Good-bye.
• Employee : Good-bye.

UNIT 6: Giving information about the hotel

• Employee : Reception, may I help you?
• Client : Yes, I have some friends coming to Geneva and they want me to Key word
book them a four room suite. • equipped
• Meals cost
• Employee : I’m sorry. We haven’t got any four room suite, but we’ve got • pay
very large connecting double rooms. • Book
• Client : How much would two double room without connecting?
• wheelchair
• Be
• Employee : For one night, the total cost would be 200 francs. • modern
• Client : Do they have to pay the full price for children? • Half price
• Large connecting
• Employee : No. Children under 12 are half price. double room
• Client : By the way, one of the children is handicapped and has to be • transported
• Suite
equipped in a wheelchair. • fine
• Employee : There’s no problem about that. Our hotel’s very modern and • Total
we’re fully fine for that. • problem
• price
• Client : I’ll talk to my friends and let you know. • Got any
• Employee : fine, madam. • Connecting
• handicapped
• Client : Thank you. Good-bye.
• Employee : Good-bye.
UNIT 7: The client has reserved in advance
• Agung : Good afternoon .May I help you? Key word
• Joni : Yes. We have a Booking for tonight. The name is Viera. • That’s
• Good
• Agung : Just a moment, please. That was a double Booking with bath (agung • up
checks the board) • Here’s
• Joni : Yes, That’s right. • Going
• Card
• Agung : Would you like to register, please? (agung gives joni a form to fill • Key
in) (joni fills in form) How are you going to Register, sir? In cash or by • nice
credit Card? • number
• Booking
• Joni : In cash. • Register
• Agung : May I see your passport, please? Thank you, sir. • passport
Here’s your Key card and your passport your room Number is 306. • Just
• thank
The porter will show you up .have a nice evening, sir. • Pay
• Joni : Thank you • Card

UNIT 8: Dealing with a reservation mix-up

• Agung : Good evening, sir. May I help you? Key word
• Ahmad : Yes. I did a double room here for tonight. The name’s Wilson • Sorry
• Agung : Just a moment, please, sir. I’m sorry, sir, but I haven’t got any record of • letter
• Good
that. When was it made? • mistake
• Ahmad : About a couple of weeks ago. • From
• Haven’t
• Agung : From which country? • When
• Ahmad : England • You
• Agung : Who made the reservation? • take
• Booked
• Ahmad : My secretary Telex • me
• Agung : Have you got a letter or record confirming your reservation? • Did
• down
• Ahmad : No, I haven’t got • Record
• Agung : well, I’m terribly sorry sir. There must have been some mistake. Sorry, • Who made
• terrbly
we’re fully booked for this evening. Would you like me to get you a room in • got
another hotel? • Name’s
• Ahmad : Yes, please. • there
• Haven’t got
• Agung : Why you don’t you sit down over there while I take care of it. • Couple
• telex
UNIT 9: Dealing with a complaint Key word
• Andre : Good evening, sir. May I help you? • Overlooking
• Mick : Yes, we have a booking. The name’s Andre. • insist
• Andre : Just a moment, please. Yes, that’s two single rooms with bath. • Have
• Mick : They’re overlooking the lake, right? • manager
• They’re
• Andre : No, sir. They’re at the back • them
• Mick : That’s impossible! I specifically told the Travel agent that I wanted • A
two single Rooms with a view of the lake, and I insist on having them! • lake
• Andre : Can you wait a moment, please sir, and I’ll get the manager • back
• Please
• wait
• wanted
• impossible
• With
• view
• Travel agent
Unit 10: Helping to fill in the registration form
Key word
• Nanoe : Good afternoon, sir may I help you? • Individually
• Ray : Yes, we have a reservation for tonight. The name’s Ray. • nationality
• Nanoe : Just a moment, please. Yes, that was two single rooms with bath. • Help
• Ray : That’s right • surname
• Nanoe : You’ll have to register indivdually, please. Just put your surname here on • Reservation
• Birth
the first line, and then your first name. Here, put your date of birth, and, next to • Place
that, put your place of birth. Under that write your nationality, and on the bottom • See
line put your home address. And put here. Could I see your passport, please? • enjoy
Could you step over to the cashier’s desk, please? • Rooms
• Home address
Ray : Thank you • Line
• Nanoe : Thank you. I hope you enjoy your stay • Step over
• to
• With
• Put
• desk

Unit 11: Extending a reservation half a day

Key word
• Adit : Good morning, sir may I help you? • Keep
• Surya : My flight doesn’t leave until 6.15 p.m. and I don’t want to wait around at • Free
the airport all day. Could I keep the room this afternoon? • Price
• Adit : Just a moment, please sir. If we weren’t so heavily booked, we could let • speak
you stay in the room free of charge. If you really want to keep the room this • Flight
• Heavily
afternoon, we’ll have to charge you 50% of the price. • potter
• Surya : Never mind, then. Can I just leave my luggage somewhere until 5.00? • Until
• Adit : certainly, sir. If you speak to the potter he’ll take care of it. • luggage
• Surya : Thank you. • This
• Adit : That’s all right.
• Take care of it
• Wait
• Charge
• certainly
• Airport
• Could
• mind