Visa Resolve Online

Consumer Dispute Questionnaire VROL Case Number 2357522064

Member Case Number:

Transaction Information

Card/Acct #: 4147-34xx-xxxx-0430 Tran Type: Sale Issuer: Bank of America - Con-

Network: VISA Tran Date: 08/16/2023 sumer Credit
Tran ID: 303228189666243 Processing Date: 08/16/2023 CH Name:
ARN: 74609053228000002423155 Tran Amount: 29.94 USD Acquirer: Stripe Technology Europe
Retrieval Ref#: 322875000002 Jurisdiction: INTERREGION- Ltd.
AL-US,VE Merchant: HAPPYZOOSTORE
Location: NANTES,FR

Dispute Information

This dispute is due to: Damaged/Defective Merchandise

Dispute Amount: 28.00 EUR
Dispute Category/Condition: 13.3 Consumer - Not as Described/Defective
Financial Processing Date: 09/11/2023

Certification/Elaboration

What was ordered and how it was damaged or defective?

I ordered a poster but what was sent was all blurred-ordered a concert poster and it is all blurry
Date merchandise was received: 08/23/2023
Did the cardholder attempt to resolve the dispute with the merchant? Yes
Did the cardholder return the merchandise? No
Did the cardholder attempt to return the merchandise? Yes
Date of Attempted return: 08/24/2023
Provide a detailed description of how the cardholder attempted to return and the disposition of the merchandise:
Cardholder has the merchandise please see below CERTIFICATION information for attempt to return details
Provide certification of one of the following: Merchant refused to accept returned merchandise

Comments and Documents

Comments:
Documents:

Issuer Contact Information

Name: Michael Scott

Phone:
Email:
By completing this form, you agree that the information captured is correct to the best of your knowledge. Any available
documentation which supports this dispute should be attached.