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Complains About Your Company's Service and Product Quality. You Received The Wrong Model and You Are Not Satisfied With The Product Quality
Complains About Your Company's Service and Product Quality. You Received The Wrong Model and You Are Not Satisfied With The Product Quality
Student A: You are a customer service office. You have to deal with a customer who
complains about your company's service and product quality.
Student B: You are the customer. You bought a television from a store last week, but
you received the wrong model and you are not satisfied with the product quality.
A: Hello, this is the customer service office. How can i help you?
B: Hello, i’m B, Last week I bought a 50 inch TV but when I received it, it was only 40 inch.
A: I’m sorry about that so can you tell me what is the product model number
B: Yes, it is TV2450.
A: Yes, i will send you another tv, let me confirm, you get a black tv, model number is
TV2450. do you need anything else?
B: Yes, When I received the goods I found a piece broken in the corner of the TV and its
speakers are also broken.
A: I'm really sorry about that, I will send it back to you next Monday.