THE COLLEGE OF MAASIN

“NISI DOMINUS FRUSTRA”

FPST DEPARTMENT

INTRODUCTION TO HOUSEKEEPING
Course Overview and Syllabus

COURSE DESCRIPTION:

This curriculum guide and introductory course on Housekeeping leads to National Certificate
Level (NCII). It covers six core competencies ought to develop knowledge, skills, and attitude to
perform the tasks on Housekeeping, namely: 1)Providing housekeeping services to guests;
2)Cleaning and preparing rooms for incoming guests;3) Providing valet/butler service;
4)Laundering linen and guest clothes; 5)Cleaning public areas, facilities and equipment; 6)
Dealing with/Handling intoxicated guests.

The preliminaries of this specialization course includes the following: 1) Explain core concepts in
housekeeping; 2) Discuss the relevance of the course 3) Explore on opportunities for a Room or
Cabin Attendant as a career.

COURSE OBJECTIVES: At the completion of this course, students should be able to:

1. Explain core concepts in housekeeping

2. Discuss the relevance of the course
3. Explore on opportunities for a Room or Cabin Attendant as a career
4. Identify the different types of guest and staff requests
5. Demonstrate and infer the important information in receiving and providing a request
6. Identify requests that can be done within the department or with other departments
7. Identify the importance and demonstrate the proper way of providing advice to guests
8. Prepare and Set up equipment and store trolleys for guests
9. Access rooms for servicing
10. Perform making up the beds
11. Display professional valet standards
12. Care for the guest property
13. Perform and Understand the duties and responsibilities of a Laundry Attendant
 14. Learn the correct procedure of receiving guests Laundry items and perform laundering
functions
15. Select and Set up equipment and materials
16. Perform the correct procedures and apply cleaning technique for public areas, facilities
and equipment.
17. Store cleaning equipment and chemicals
18. Determine and apply appropriate the level of intoxicated guests and apply appropriate
procedures

There are six modules in this course. Each will contain the following lessons which are more
explained in details below:

LESSON 1: PROVIDE HOUSEKEEPING SERVICES TO GUESTS

 Identify the different types of guest and staff requests

 Demonstrate and infer the important information in receiving and providing a request
 Identify requests that can be done within the department or with other departments
 Identify the importance and demonstrate the proper way of providing advice to guests

CONTENT STANDARD:
The learner demonstrates understanding of providing effective housekeeping
services to house guests

PERFORMANCE STANDARD:
The learner independently providing effective housekeeping services to house
guests

LESSON 2: CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS

 Prepare and Set up equipment and store trolleys for guests

 Access rooms for servicing
 Perform making up the beds

CONTENT STANDARD:
The learner demonstrates understanding in preparing rooms for guests correctly

PERFORMANCE STANDARD:
The learner independently perform in preparing rooms for guests correctly
LESSON 3: PROVIDE VALET/BUTLER SERVICE

 Display professional valet standards

 Care for the guest property

CONTENT STANDARD:
The learner demonstrates understanding of the duties and responsibilities of a
valet / butler service

PERFORMANCE STANDARD:
The learner independently performs of the duties and responsibilities of a valet /
butler service

LESSON 4: LAUNDRY LINEN AND GUEST CLOTHES

 Perform and Understand the duties and responsibilities of a Laundry Attendant

 Learn the correct procedure of receiving guests Laundry items and perform laundering
functions

CONTENT STANDARD:
The learner demonstrates understanding of the procedures of providing laundry
linen for house guests

PERFORMANCE STANDARD:
The learner independently demonstrates of the procedures of providing laundry
linen for house guests

LESSON 5: CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT

 Select and Set up equipment and materials

 Perform the correct procedures and apply cleaning technique for public areas, facilities
and equipment.
 Store cleaning equipment and chemicals

CONTENT STANDARD:
The learner demonstrates understanding of cleaning different public areas using
appropriate tools and equipment following safety and security standard

PERFORMANCE STANDARD:
The learner independently maintains in cleaning different public areas using
appropriate tools and equipment following safety and security standards
LESSON 6: DEAL WITH/HANDLE INTOXICATED GUESTS

 Determine and apply appropriate the level of intoxicated guests and apply appropriate
procedures

CONTENT STANDARD:
The learner demonstrates understanding on how to deal with and handle
intoxicated guests

PERFORMANCE STANDARD:
The learner independently demonstrates understanding in dealing with and
handling intoxicated guests

ASSESSMENT METHODS:

 Oral-recitation
 Written examination
 Observation
 Demonstration (Projects)
 Demonstration (Practical Skills)

COURSE DELIVERY:

 Modular
 Demonstration
 Lecture
 PowerPoint presentation (PPT)
 Discussion

EXAMINATIONS
Four major examinations will be given for this course: Pre-midterm covering lessons 1 and 2;
midterm examination covering lessons 3 and 4; pre-final examination covering lessons 5 and 6;
and the final examination to cover the whole lessons.

GRADING AND SPECIAL DESIGNATION

A student must have a minimum grade of 75 or 3.0 to pass the course as per school grading
system. After compliance of this course, the student may enroll for the next semester the core
competencies that lead to Housekeeping National Certificate Level II (NC II) which is FOODS
XIII.

The final grade in this course will be computed based on the following criteria and weight
distribution, for a total of 100 %.
Grading Scale
Attendance: 10%
Quizzes: 15%
Assignment: 15%
Activity/Project/Laboratory: 10%
Major Written Exam: 50%

POLICIES

1. Receiving or sending cell phone calls or text messages in classroom is inappropriate and
impolite. Please turn them off, except in emergency cases and with the instructor’s
permission.
2. Active participation in class discussion is encouraged.
3. Marking of attendance register by the lecturer.
4. Instructors can set classroom rules of conduct, require adherence to standards of civility
appropriate to learning, and have the right to remove anyone for disruption or obstruction
of those standards, or for violation of any law or College policy. Please refer to the CM
student’s handbook.

Prepared by: Noted by:

Ms. Likha Himaya G. Piao Ms. Regean U. Ellorimo

Housekeeping Instructor Coordinator, TESDA Programs