Professional Documents
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Transformational Leadership As
Transformational Leadership As
Transformational Leadership As
DOI: 10.1111/jnu.12756
Leodoro J. Labrague DM, PhD, CHSE, CNE1,2 | Arwa Atef Obeidat RN, MSN1
1
Sultan Qaboos University, Muscat,
Sultanate of Oman Abstract
Purpose: Work–family conflict (WFC) is an important issue in nursing administra-
2
St. Paul University Philippines,
Tuguegarao, Philippines
tion and management that is associated with reduced work effectiveness and patient
Correspondence safety issues. To date, very few studies have attempted to explain the mechanisms
Leodoro J. Labrague, Sultan Qaboos
University, Muscat, Sultanate of Oman.
underlying these relationships. The aim of this study was to determine the influence
Email: Leo7_ci@yahoo.com of work–family conflict (WFC) on patient safety outcomes and job engagement via the
intermediary role of transformational leadership (TL).
Design: Cross-sectional study.
Methods: Seven hundred fifty-
four nurses from 10 acute care hospitals in the
Philippines were included in this cross-sectional study.
Findings: A higher perception of WFC was associated with increased adverse events,
reduced quality of care and decreased job engagement. WFC was indirectly associ-
ated with quality of care, adverse events and job engagement through the intermedi-
ary of TL.
Conclusions: The results of this study underscore the important role of nurse manag-
ers’ TL in sustaining work–family balance and, in turn, improving patient safety out-
comes and enhancing job engagement among nurses.
Clinical relevance: Institutional measures to foster patient safety outcomes and sus-
tain the nursing workforce should involve enhancing nurse managers’ leadership
behaviors through theory-driven interventions, periodic leadership assessment, and
implementation of leadership development activities. WFC may be addressed by cre-
ating empowering work conditions, providing adequate coaching and mentorship to
nurses, and implementing work–family friendly policies in the workplace.
KEYWORDS
adverse patient events, nursing, quality of care, job engagement, transformational leadership
Patient safety, a vital indicator of a quality healthcare delivery sys- 2020). The Institute of Global Health Innovation (2019) reported
tem, remains an important issue that plagues many healthcare sys- that these preventable errors have caused approximately 420 mil-
tems around the world. Despite efforts to curtail and prevent patient lion hospitalizations and 5.7 to 8.4 million lives in previous years, as
safety errors, a wide range of studies conducted across countries well as massive economic and health concerns in many countries,
suggested that many healthcare systems are vulnerable to these particularly in underdeveloped and developing regions. This issue is
errors and adverse patient events (Kim et al., 2020; Lee & Quinn, exacerbated by the aging nurse population, the increasing rate of
actual nurse turnover, and the increasing percentage of nurses who performance, work motivation, and job engagement and leading to
intend to leave their jobs (World Health Organization, 2020). optimal patient care (Wang et al., 2021; Xie et al., 2020). Moreover,
In recent years, numerous studies have been undertaken in an a leader demonstrating TL engages substantially in individualized
effort to identify factors contributing to patient safety issues and consideration through mentoring or coaching to attend to the needs
ways to address them, with most research finding that nurse-related of their individual subordinates, helping them fulfill their job role
factors are among the major determinants of patient safety (Lee & while considering their family roles (Avolio et al., 2004). Additionally,
Quinn, 2020). Effective leadership and different dimensions of the transformational leaders assist their followers in developing strate-
nurse work environment, including whether staffing and hospital gies and coming up with new ideas to effectively handle job respon-
resources are adequate, staff involvement in hospital affairs, the sibilities, as well as offer solutions to better handle issues that may
presence of effective management and leadership, the provision arise due to the demands of the family and work roles (Sanchez et al.,
of adequate support and solid relations between nurses and physi- 2020). Previous studies found greater confidence in handling and
cians, were found to strongly influence patient safety outcomes and reconciling work–family issues among followers who worked under
quality of care (Mihdawi et al., 2020; Motamedzadeh et al., 2017). a leader who demonstrated TL, resulting in increased work content-
Work–family conflict (WFC) received less attention in relation to ment and job productivity (Arthi & Sumathi, 2020; Avolio & Bass,
patient safety outcomes, although the literature identified increased 2002; Gillet et al., 2016). Given this evidence, it is highly possible
patient workload and job stress, which are important predictors of that TL of nurses could buffer the negative impact of WFC on patient
WFC, to be strongly linked to poorer nursing care provision and re- safety outcomes and job engagement. Hence, the present study was
duced nursing care quality (Bautista et al., 2020; Chen et al., 2021). conducted to fill in this gap in the nursing literature by examining
Given the stressful nature of the nursing job and the complex re- how WFC affects patient safety outcomes and job engagement, via
sponsibilities and roles of a nurse, balancing work and family respon- the intermediary role of TL. We hypothesized that (a) WFC is directly
sibilities can be a major challenge. An inability to harmonize these associated with nurse-assessed patient safety outcomes and job en-
two roles could potentially lead to WFC, a circumstance in which the gagement, (b) nurse managers’ TL is directly associated with nurse-
demand in an individual's work role clashes with their family roles assessed patient safety outcomes and job engagement and (c) WFC
(Kossek & Lee, 2017), resulting in poor work performance, height- is indirectly associated with nurse-assessed patient safety outcomes
ened levels of emotional exhaustion and psychological distress, in- and job engagement through TL.
creased absenteeism and increased nurse turnover (Haji Matarsat
et al., 2021; Labrague et al., 2020; Munir et al., 2012). Earlier reports
have identified a higher frequency of patient safety concerns, in- M E TH O D S
cluding adverse patient events, near misses, and nursing care left
undone, in nurses who experience psychological and mental health- Design, samples and settings
related problems such as emotional exhaustion, job stress and anxi-
ety (Bautista et al., 2020). This study employed a cross-sectional design to gather data from
Given the wide array of negative consequences of WFC, it is im- clinical nurses working in 10 acute care hospitals in the Western
perative that organizational measures be established to prevent the Visayas Region of the Philippines. These hospitals were chosen ran-
negative work–family spillover that could adversely affect not only domly from a list of all hospitals in the region. A two-stage sampling
patient safety but also nurse and organizational outcomes. Research method was used in the recruitment of the participants: stratified
has identified that adequate organizational support and the provi- sampling in determining the number of nurses per hospital (Stage
sion of a work environment that supports work–family balance (e.g. 1) and convenience sampling in the selection of the respondents in
flexible work schedule, reasonable pay, adequate professional au- each hospital (Stage 2). Registered nurses who held a full-or part-
tonomy, sufficient manpower, and hospital resources) can reduce time job and had at least six months of work experience in their
the occurrence of WFC (Chen et al., 2021; Suresh & Kodikal, 2017). present unit were qualified to participate in the study. To identify
Although a myriad of evidence has shown that effective leadership the necessary number of participants, we used the online sample
creates an empowering work environment that supports subordi- calculator by Soper (2021). To achieve 80% power with a small ef-
nates’ needs and addresses their concerns, including those related to fect size of 0.02 and an alpha of 0.05, a sample size of 543 nurses
family affairs (Braun & Nieberle, 2017), nurse managers’ leadership was determined to be sufficient. To account for possible attrition,
practices are rarely studied in relation to nurses’ perceptions of WFC the desired sample size was increased to 800. A total of 754 nurses
(Munir et al., 2012). completed the questionnaire.
Transformational leadership (TL) is a widely known style of lead-
ership based on relationships that are associated with sustained
work effectiveness and overall organizational productivity (Bass & Instrumentation
Avolio, 1994). Transformational leaders create favorable work en-
vironments that empower nurses, both structurally and psycholog- Nurse managers’ TL was appraised using the Global Transformational
ically, to attain higher-order goals, resulting in more sustained job Leadership (GTL) Scale (Carless et al., 2000). This scale, which
OUTCOMES OF TRANSFORMATIONAL LEADERSHIP | 495
comprises 7 items, has been widely validated in nursing and non- were handed back to the RAs in enclosed envelopes. Data collection
nursing populations to measure TL (Lavoie-Tremblay et al., 2016). commenced in October 2019 and ended in December 2020. The re-
Each point on the scale was scored using a 5-point Likert-t ype scale view and ethical committee of the affiliated university approved the
from 1 (“never”) to 5 (“almost always”). Previous studies demon- research protocol of the study.
strated that the GTL Scale has an acceptable reliability index, with an
internal consistency value of 0.92 (Labrague et al., 2020) and excel-
lent validity (predictive and convergent; Carless et al., 2000; Lavoie- Data analysis
Tremblay et al., 2016).
Using the Work–Family Conflict (WFC) Scale, nurses reported The software program SPSS version 23 (IBM Corp.) was used to ana-
their perspectives of any imbalance between their own work and lyse the data. The correlation between nurse variables and selected
family roles (Netemeyer et al., 1996). Each of the five items on the study variables was analyzed using bivariate statistics, including
scale was scored using a Likert-t ype scale from 1 (“strongly disagree”) analysis of variance, independent t-test and Pearson's correlation
to 5 (“strongly agree”). The reliability and validity of the scale were coefficient (r). The three-step guide by Baron and Kenny (1986) was
found to be excellent in previous research (Netemeyer et al., 1996). followed to test the intermediary effect of TL. First, the direct ef-
Nurses’ job engagement was assessed using the 9-item Utrecht fect of WFC on outcome variables (patient safety outcomes and
Work Engagement Scale (UWES-9; Schaufeli et al., 2006). This scale job engagement) was examined using multiple regression analysis.
consists of 9 items classified into three dimensions: “vigor”, “ded- Next, the mediator variable was regressed to the outcome variables
ication,” and “absorption”. Nurses responded to each item using a using a similar statistical test. Finally, the indirect effect of WFC on
seven-point Likert-t ype scale from 1 (“never”) to 7 (“always”). Earlier the outcome variables, via the mediating role of TL, was examined
research established the reliability of the scale, reporting an internal using multiple regression analysis. Key study variables are reported
consistency value of 0.90 (Tabataba'i-Nasab et al., 2017). Research as means, frequencies, and percentages.
involving nurses established the predictive and criterion validity of
the scale (Tabataba'i-Nasab et al., 2017).
Two indicators of patient safety outcomes were measured in this R E S U LT S
study: the nurse-appraised quality of nursing care and adverse pa-
tient events. A single-item measure with a 5-point Likert-t ype scale Seven hundred fifty-four nurses completed the questionnaire. More
(0 for “poor” to 5 for “excellent”) was used to examine the nurses’ ap- than half of the participants were female (60.6%), not married (54%)
praisal of the quality of nursing care in their assigned unit. Adverse and held baccalaureate degrees in nursing (75%) and a full-time role
events involving patients and their families were reported using a (85.6%). Nurses’ average age and work experience in the nursing
self-rated scale, the APE scale. Nurses reported the frequency of profession were 30.31 and 7.11 years, respectively. The detailed
each event (e.g. complaints and abuse from patients and/or families, characteristics of nurses are shown in Table 1.
falls, nosocomial infections and drug administration errors) in the The mean scale scores in the WFC and TL scales were 3.179 (out
past year using a Likert-t ype scale. The reliability and validity of both of 5) and 4.276 (out of 5), respectively. The mean scale scores in the
scales were found to be acceptable in previous research (Labrague, QoC and APE scales were 3.307 (out of 4) and 1.783 (out of 4), re-
2020). spectively. The mean scale score in the job engagement measure was
The internal consistency values of the scale in the present study 3.364 (out of 5). TL was correlated with all variables in the hypoth-
were: 0.91 (GTLS), 0.87 (WFCS) and 0.84 (UWES-9). esized direction. TL had a significant and positive correlations with
job engagement (r = 0.331, p < 0.05) and quality of care (r = 0.314,
p < 0.05). Further, TL had significant but negative correlations with
Ethical considerations WFC (r = −0.990, p < 0.05) and adverse events (r = 0.288, p < 0.05).
Meanwhile, WFC had significant but negative correlations with job
Before data collection, the primary researcher sought the permis- engagement (r = −0.161, p < 0.05) and quality of care (r = −0.225,
sion of the nursing directors of the hospitals in the region. After p < 0.05) and a positive correlation with adverse events (r = 0.154,
permission was granted, four trained research assistants (RAs) iden- p < 0.05; Table 2).
tified prospective participants based on the inclusion criteria. Once Multi-
phase regression analyses were conducted to examine
identified, the participants were provided a short orientation about the mediating effect of WFC (Table 3). First, the independent vari-
the research and how to complete the survey questionnaires. No able (WFC) was regressed to the outcome variables (patient safety
personal information was collected from the participants, although outcomes and job engagement). Regression analyses showed that
each questionnaire was assigned a unique code for accounting pur- a higher score on the WFC scale was associated with increased
poses. In addition, all participants were informed of their full rights adverse events (β = 0.154, p < 0.001), reduced quality of care
as research participants, including the right to withdraw from the (β = −0.225, p < 0.001) and decreased job engagement in nurses
study. Using a pen and paper, the participants completed the ques- (β = −0.161, p < 0.001). Next, the independent variable (WFC) was
tionnaires during their break time. Once completed, the surveys regressed to the mediator variable (TL). Higher WFC scores were
496 | OUTCOMES OF TRANSFORMATIONAL LEADERSHIP
associated with decreased scores in the TL measure (β = −0.099, (WFC). TL partially mediated the relationships between (a) WFC and
p < 0.001). Finally, the mediator variable was regressed to the de- quality of care (β = −0.196, p < 0.001), (b) WFC and adverse events
pendent variables while controlling for the independent variable (β = 0.127, p < 0.001) and (c) WFC and job engagement (β = −0.130,
p < 0.001). Sobel tests confirmed the significance of the mediating
TA B L E 1 Staff, unit, and hospital characteristics (n = 754) effects of WFC on the relationship between TL and quality of care
(z = 2.846, p = 0.004), adverse events (z = −2.687, p = 0.007) and job
Characteristics Categories Mean SD
engagement (z = 2.740, p = 0.006).
Age 30.31 6.05
Year in Nursing Profession 7.11 5.50
Year in the Present Unit 3.70 3.26 DISCUSSION
Year in Present 30.31 6.05
Organization Overall, the study findings supported the hypothesized model: that a
n % higher TL rating of nurse managers would be directly associated with
Gender Male 297 39.4 patient safety outcomes and job engagement. Moreover, WFC was
Female 457 60.6 directly and indirectly associated with patient safety outcomes and
Marital status Married 347 46.0 job engagement via the mediating effects of TL.
Unmarried 407 54.0 Consistent with previous international reports in which many
nurses and nurse managers reported having a preference for
Education BSN 566 75.0
TL over other leadership styles (Labrague et al., 2020; Lavoie-
MA/MS 189 25.0
Tremblay et al., 2016; Xie et al., 2020), nurses in the present study
Job status Fulltime 645 85.6
perceived their nurse managers to be transformational leaders.
Part-time 109 14.4
Meanwhile, the mean score on the WFC scale indicates that WFC
Assigned Area/Unit Surgery 119 15.8
was experienced by nurses at a modest level. This result, while
Medicine 212 28.1 low compared to scores in Asian, Middle East, and Western na-
Gynecology 102 13.5 tions (Galetta et al., 2019; Hassanzadeh et al., 2019), is in accor-
Emergency 127 16.8 dance with an earlier study in the local context (Labrague et al.,
Intensive/Critical 75 10.0 2020).
Pediatric 84 11.1 In accordance with earlier reports, this study found that a higher
Operating 14 1.8 perception of WFC was associated with more adverse events,
Theater poorer nursing care quality, and decreased work engagement among
others 23 3.0 nurses (Hassanzadeh et al., 2019; Labrague et al., 2020). Failure to
Type of hospital Private 375 49.7 balance work and family responsibilities may result in role stress and
Public 379 50.3 emotional exhaustion, having a negative effect on nurses’ capacity
Variables Mean SD 1 2 3 4 5
Note: **p<0.001
OUTCOMES OF TRANSFORMATIONAL LEADERSHIP | 497
TA B L E 3 Effect estimates
Structural Paths B SE β t p LB UB
Direct Effects
Work family conflict →adverse events 0.246 0.049 0.154 5.062 0.001 0.150 0.341
Work family conflict →quality of care −0.189 0.025 −0.225 −7.472 0.001 −0.238 −0.139
Work family conflict →job engagement −0.151 0.028 −0.161 −5.304 0.001 −0.206 −0.095
Work family conflict Transformational −0.093 0.029 −0.099 −3.217 0.001 −.150 −0.036
leadership →
Transformational leadership →adverse −0.488 0.050 −0.288 −9.759 0.001 −0.586 −0.390
events
Transformational leadership →quality of 0.280 0.026 0.314 10.714 0.001 0.229 0.331
care
Transformational leadership →job 0.328 0.029 0.331 11.376 0.001 0.272 0.385
engagement
Indirect Effects
Work family conflict →Transformational 0.202 0.047 0.127 4.316 0.001 0.110 0.294
leadership →Adverse events
Work family conflict →Transformational −0.164 0.024 −0.196 −6.784 0.001 −0.212 −0.117
leadership →quality of care
Transformational leadership →Work family −0.121 0.027 −0.130 −4.486 0.001 −0.174 −0.068
conflict →job engagement
Nurse managers’ TL was directly associated with nurse-appraised transformational leader values subordinates’ ideas and opinions
adverse events and quality of nursing care. In other words, when on issues relevant to the unit or organization, thereby enhanc-
nurses perceive their nurse managers to be transformational lead- ing their sense of belonging, making them more engaged at work
ers, they tend to report a higher quality of nursing care and fewer (Avolio et al., 2004). Transformational leaders create a favorable
adverse events, as well as a higher level of job engagement. TL is work environment in which information, resources, opportunities
an effective leadership style: transformational leaders intellectually and support are in place to foster individual employees’ work per-
stimulate their subordinates, prompting them to keep themselves formance, work contentment and job engagement, and to reduce
updated with the current trends in professional practice through their intent to quit their job (Boamah et al., 2018; Lavoie-Tremblay
formal and informal education, to propose new solutions based on et al., 2016). The direct effect of TL on individuals’ work engage-
science and to use research and empirical evidence in the care of ment was likewise observed in prior studies from non-nursing sec-
patients (Avolio et al., 2004). Further, a leader demonstrating TL tors, including studies from the academe, business, banking and
empowers nurses to speak out and communicate or report errors, the service and tourism industries (Ali Ababneh et al., 2021; Wang
recognize patient care issues and implement immediate care man- et al., 2021).
agement, resulting in reduced patient safety complications and im- One of the key findings of the study was the intermediary effect
proved nursing care provision (Boamah et al., 2018; Fischer, 2016). of TL in the association between WFC and job engagement. Nurses
This result corroborates the findings of earlier studies that identified who perceived their nurse managers to be transformational leaders
transformational leaders as individuals who create a positive work tended to experience less work–family conflict, which had the ef-
climate in which nurses feel capable and empowered to provide fect of increasing their job engagement. We conducted an extensive
optimal and standard nursing care (Labrague et al., 2020; Lavoie- literature review, and to our knowledge, this study is the first to re-
Tremblay et al., 2016). port such an interesting and valuable finding, thus providing new
The direct effect of nurse managers’ TL on staff nurses’ job knowledge in this vital area in nursing science. This result can best
engagement identified in this study is in accordance with earlier be explained by the ability of a transformational leader to engage in
research, which identified TL as an important precursor of vari- individualized consideration in which followers’ needs are individu-
ous job outcomes in nurses, including work engagement (Labrague ally attended; such a leader provides adequate coaching, mentoring
et al., 2020; Tabataba'i-Nasab et al., 2017). This finding was ex- and guidance (Avolio et al., 1999) so that their followers can effec-
pected, as nurse managers demonstrating TL are able to help tively balance the demands of their family and work roles (Munir
their subordinates maximize their full potential through construc- et al., 2012). Previous reports identified nurses’ capacity to balance
tive feedback, adequate mentoring and coaching, and sufficient their work and family responsibilities as a strong determinant of job
structural support (Bass & Avolio, 1994), resulting in a highly contentment and job engagement (Labrague et al., 2020; Tabataba'i-
engaged workforce. Further, through ‘intellectual stimulation’, a Nasab et al., 2017).
498 | OUTCOMES OF TRANSFORMATIONAL LEADERSHIP
The intermediary role of WFC on the association between TL Nurse managers can best address WFC by creating empowering
and nurse-
assessed patient safety outcomes, although not sur- work conditions in which nurses are provided reasonable workloads,
prising, is a novel finding, as to our knowledge, this study was the flexible work schedules and breaks, and adequate labor and hospi-
first to determine such interrelationships. Although there is a wide tal resources to effectively fulfill their professional roles (Arthi &
range of evidence directly linking TL with numerous patient safety Sumathi, 2020). Further, nurse managers should provide support to
outcomes, both actual and nurse-reported, including patient falls, nurses through coaching and/or mentoring by senior nurses to em-
healthcare-
related infection, drugs administration errors, bed- power them to handle their work and family roles effectively (Zurlo
sores, and urinary tract infections (Boamah et al., 2018; Fischer, et al., 2020). Implementing organizational policies that promote
2016), the mechanisms underlying these relationships remain un- family–work balance may enable nurses to harmonize their work and
known. This result revealed the important role of TL in explaining family responsibilities (Munir et al., 2012).
the interaction between WFC and patient safety outcomes. This
could be because relational leadership styles, including TL, en-
able an empowering work environment in which staff nurses are CO N C LU S I O N S
provided greater discretion over their job and more professional
authority over their nursing practice, allowing them to achieve Filipino nurses perceived their nurse managers to be highly transfor-
work–f amily balance, ultimately improving patient outcomes (Ree, mational leaders and reported moderate levels of WFC. The results
2020; Singh, 2020). Further, a leader demonstrating TL encour- of this study suggest that WFC may threaten nurses’ work outcomes
ages decision-making and problem-solving skills, which are known and the overall provision of safe and quality nursing care. Moreover,
to have a positive influence on the individual's ability to reconcile the study findings yielded additional contributions to nursing sci-
family and job demands, which subsequently leads to better nurs- ence regarding the importance of reinforcing TL in nurse managers
ing care provision and fewer patient safety concerns (Boamah et al., as an organizational strategy to reduce WFC, address patient care
2018; Weeks et al., 2014). issues and ultimately improve patient safety outcomes and maintain
a highly engaged nursing workforce.
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