Jovel Bautista Resume Customer Service

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JOVEL (+63)995 322 4587

joveltbautista@gmail.com
TANO BAUTISTA Rodriguez, Rizal, PH

PROFESSIONAL SUMMARY
Well-organized and dedicated employee with over 4 years of experience in project management while 2 years in
content moderation. Equipped with organizational and interpersonal skills, I excel in providing outstanding customer
service both in technical support and aftercare. I also have a variety of skill sets including sales, social media
management, and web and graphic design.

WORK EXPERIENCES

FREELANCE
J UNE 20 20 – SE P TE M BE R 20 22

WEB & GRAPHIC DESIGNER


 Managed and delivered over 200 projects including web and app design mockups, graphic design projects,
and content creation; commended by clients for being responsive to urgent tasks and productive with
minimal supervision
SOCIAL MEDIA MANAGER
 Shortened the processing time for daily inquiries and bookings by developing an automated response and
online forms; published an average of 15 original posts weekly for 5 different brands and businesses on
several social media platforms

TASKUS, Antipolo City


AU G U S T 2 0 20 – SE P TE M BE R 2 02 2

CONTENT MODERATOR
 Recognized as one of the teammates with a consistent average performance score of 97% for 24 months;
reviews different types of media with visual, textual, and audio elements to see whether it complies with the
pre-determined set of rules and guidelines of the platform

HALCYON DIGITAL MEDIA DESIGN INC., Pasig City


AP RIL 2 01 9 – M A RC H 2 0 20

ASSISTANT PROJECT MANAGER


 Liaised between local and foreign external stakeholders; provided technical support and training to clients
 Assigned with 40+ projects including PWA-ready websites, portfolio and e-commerce websites, and graphic
design projects; organizes projects simultaneously using Agile, Waterfall, and Kanban methodologies
 Collaborated with cross-functional teams; elected as the Head Department of Drupal and Graphic Design
departments
 Utilized Gantt Chart via Google Sheets and Trello to monitor the progress of every task and reported bug;
resolves risks and roadblocks while securing resources to efficiently complete deliverables
URATEIT SOFTWARE SOLUTIONS, Pasig City
MA RC H 20 17 – AP RI L 2 0 19

WEB, APP, AND GRAPHIC DESIGNER


 Received a client sign-up from one of the largest banks in the Philippines through the advertisement poster I
created that was published in a newspaper; designed and produced several projects including portfolio and
e-commerce websites, apps, content management systems (CMS), digital posters and videos
SOCIAL MEDIA MANAGER
 Published an average of 5 original post weekly on several social media platforms while regularly engaging
with community to increase awareness of the company’s products and services
SALES REPRESENTATIVE (January 2018)
 Promoted to sales representative to present and sell products and services; drafts pricing proposals and deck
presentations for sales pitching
 Led initiatives to prospective leads by effectively handling product inquiries to increase their interest resulting
in 4 new customer partnerships in 2018
PROJECT COORDINATOR (August 2017)
 Coordinated 10+ projects; leads all aspects of projects including planning, scheduling, resource allocation,
documentation, client engagement, and change management
 Liaised between external stakeholders; provided technical support and training to clients

PRE-PROFESSIONAL EXPERIENCE

URATEIT SOFTWARE SOLUTIONS, Pasig City


NOVE M BE R 20 1 6 – M A R CH 20 17

WEB DESIGNER AND CONTENT WRITER


 Hired by the company right after the internship period
 Designed and produced several projects including portfolio and e-commerce websites, apps, and content
management systems (CMS), digital posters and videos
 Participated in various client events and programs to document and create content for the company’s
documentation of client engagements

EDUCATIONAL BACKGROUND

Coursera Coursera
Project Management Professional Program IT Support Professional Program
ON GOI NG ON GOI NG

Coursera STI COLLEGE – FAIRVIEW, Quezon City


UX Design Professional Program Bachelor of Science in Information Technology
ON GOI NG J UNE 20 13 – M AR CH 2 01 7

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