ACTIVITY:

The Power of First Impressions

A) Look at the pictures below and write down your answers to the following questions.
Notice how quickly we form a first impression.

1.What do they do for a living?

2.What are their hobbies?
3.What is their favorite food?
4.What type of music do they like?
5.What type of TV shows do they watch?

B) After completing this exercise, think about what you can do to create a positive first
impression for your customers. Write down your ideas.