S

ALE
M,J
YPS
IER
AZE
LT.

B
SAC
C1A

C
HAPTE
R6

E
xer
ci
se
s:

1
.Wh
ati
sth
edi
f
fer
enc
eofJ
obS
pec
if
i
cat
io
nan
dJo
bDe
scr
ipt
io
n?

-
Astate
men tthatexpre
ss
esthemi n
imumq ual
i
fic
ati
onandq u
ali
ti
esrequi
red,
fortheperf
ormanceofapart
icul
ar
j
obi
sknownasJobSpeci
f
icat
ion.
Itisals
otermeda sManSpeci
f
icat
io
no rPerso
nSpeci
fi
cat
ionorEmployee
S
pec
if
i
cati
on.J
obS p
ecif
i
cati
oniscon
c e
rnedwiththeli
sti
ngofthein
cumbent'
squal
if
ic
ati
on,ski
l
ls
, a
nda bi
l
iti
es
,th
a t
a
reneed
edtodisc
hargethejo
be f
fi
ci
ently.
Ont heothe
rh an
d,JobDes
crip
tionl
is
toutthejobti
tle,t
a s
ks,
duti
es
,role
s
a
ndresp
ons
ib
il
iti
es
,withresp
ecttot hepart
icul
arjob.I
tisasi
mp l
e,or
gani
sedandbri
efstate
me n
tinwr i
tte
nform,
c
ont
aini
ngali
stofal
l th
eesse
nti
alr e
qui
rementsofthejo
b,alo
ngwithas ummaryofduti
esandresp
o n
si
bi
li
ti
estobe
p
erf
ormedbythejobhol
der
.

2
.Wh
yisi
timp
ort
antf
ora
nen
ter
pri
s
etoe
mpo
weri
tse
mpl
oye
es?

-Youknowthatbei
ngalead
erinyourbus
in
essrequ
ir
esass
i
sti
ngorhelpi
ngyoure
mp l
oye
estodot hei
rjob
s
wit
houtyourcon
tin
ualsu
per
vis
i
on.Whenemplo
yeescanworkin
depe
ndentl
y,yourti
meisf
reeduptod oothe
r
nec
ess
arybusi
nes
stas
ks.E
mpoweri
ngyouremplo
yeesgiv
ethemtheabil
i
tyt omakece
rtai
ndeci
si
ons
, rathe
rthan
onl
yfol
lowi
ngthestan
dardpro
cedur
eswh e
nworkingi
ndepe
nden
tly.E
mp o
we r
me n
thashug
eb e
nef
itsforthe
empl
oyee
, you
rteamandintothebus
ine
ssi
tse
lf
.Wh e
ny o
uempoweredyouremplo
yee
s,acc
ountab
il
itya n
dcust
omer
s
ervi
cewill
improv
e.I
talsoi
mprove
sjobsat
is
fac
ti
o nandhel
psyoutoso
lveprob
lemsf
aste
rthanbefore.

A
nempo
were
dempl
oyees
eesabet
terwa
y,ma
kesthead
jus
tme
ntst
och
anget
hepeg
sandmake
sth
een
tir
e
s
yst
embet
ter
.Emp
ower
edempl
oyeesk
nowtha
tmanag
ersre
spe
ctne
wide
ast
hatmaket
hin
gsbe
tte
r.

3.
Ass
umin
gy oua
reaHROff
ic
er,t
wo(2)j
oba
ppl
ic
antswhowante
dtotak
etheSto
reSup
erv
is
orpos
iti
oncameto
you
roff
i
ce.Thef
ir
stap
pli
can
tcamefr
omapres
ti
gi
oussc
hoola
ndhash
onor
swhenhegra
dua
ted.
Wh i
l
e,theot
her
ca
mefromame di
oc
resc
hoolb
uthewasawo
rki
ngst
u d
ent,
withth
esa
meindu
str
yy o
uarei
n,un
til
heg r
aduat
ed,
whowoul
dy o
uhi
re?Why?

-Iwoul
dn o
th e
si
tat
etoh i
rethe2ndappl
ican
t,whoisaworki
ngstud
entwhowo r
ksi
nt h
esameind
ust
ry
whe
reIa mwo r
ki
ng.Maybethefi
rs
tappl
ica
ntc ou
ldbesu
it
a b
lebeca
usehegr
aduate
dwithhonor
sfro
map res
ti
gi
ou
s
s
choo
l,butf
orme ,t
hesec
onda p
pli
can
tismoreq u
ali
f
ie
dforthi
sposi
ti
onbeca
usehehasal
rea
dywitnes
se
dwhata
s
uper
vis
oryjobi
sli
keandIbel
iev
ehealre
adyha sth
eknowled
geforthi
spos
it
ion
.Maybehesti
l
lneed
stoworkon
po
ss
essi
ngsu
pervi
so
ryski
ll
sbutIpref
erhi
mt hanthe1s
tappli
can
t.
C
HAPTE
R7

E
xer
ci
se
s:

1
.Ho
wd i
dyo
ure
actwh
eny
ouf
i
ndo
utt
hatag
oodr
ela
tio
nsh
ipb
etwe
enas
el
le
ran
dap
rod
uce
risi
mpo
rta
nti
na
b
usi
ne
ss
?

-Iamnotsu
rpri
se
da tal
l.Gro
wingupsur
roun
dedbyb us
i
ness
esandstu
dyi
ngabou
titfo
rh o
wma nyyea
rs
t
augh
tmehowag oo
dorb adrel
ati
ons
hipbet
weenasell
erandaproduce
raff
ect
snotonl
ythebusi
ne
ssbu
tals
othe
s
el
le
r'
sre
lat
ion
shi
pwit
ht hecu
stomer
s.So,
Iknowthatag oo
dr e
lati
ons
hi
pbetwee
nasell
erandaprodu
ceri
sve
ry
i
mpor
tan
tforabus
in
ess
.Itdri
vesth
ebusi
nes
stoachi
evesuc
ces
s.

2
.Wh
atd
oyo
uth
inki
sth
emo
sti
mpo
rta
ntf
act
ori
nsu
ppl
ych
ainma
nag
eme
nt?Wh
y?

-Red
uci
ngopera
tio
nalcos
tsi
sth
emo s
timpo
rtan
tfac
tori
nsu
pplyc
hai
nma n
agement
.Acompan
ycanlo
se
hu
ndre
dsoft
housa
ndsofdol
l
arsduet
oap r
oduc
ti
ondel
ay.
Asares
ul
t,mana
gin
gthesup
plycha
inha
sbeco
meeve
n
morec
ri
ti
cal
.Ifmater
ial
sarr
iveo
nsche
dul
eatass
embl
ypl
ants
,th
erewi
llb
enocost
lyprod
ucti
onde
lay
s.

3.Co
nsi
de
rth
eCO
VID
19p
and
emi
c,h
owwo
uldy
oub
eab
let
ohe
lpy
ours
upp
li
er
s?o
ryo
urc
omp
eti
to
rsi
nth
esa
me
i
ndu
str
y?

-Des
pitethene
gati
veef
fe
ctsthatth eCOVI
D-1
9p a
ndemicbr
in
gsnotj
ustonthewhol
ecommuni
tybutals
oon
bu
si
ness
es,
thereares
til
lwaystoconti
nuea n
dkeepever
ybusi
nes
sali
ve
.Kee
pi
ngintouc
hwithsup
pli
er
siso
newa yyo
u
ca
nh e
lpthem.Iwil
lcommuni
catewi
t hthemp r
oper
lyandtellt
hemhowthecri
si
saff
ect
sthepro
ces
sofpro
duci
ng
s
uchap r
oductfo
rt h
emt oun
derst
andth esi
tuat
ion
,sotha
tt he
ywillb
ein
formedabo
utthechan
gesi
nsche
dul
esan
d
whatouri
ndustr
yisdoi
ngtokeepouremp l
oyee
ssaf
eandalsotomai
ntai
ncl
eanl
ine
ssi
ntheworkpl
ace
.