Register Number:

BISHOP HEBER COLLEGE (AUTONOMOUS), Tiruchirappalli – 17

INTERNAL TEST - II

I year B.Sc Aviation Science

Course Code : U21AV2S1

Course Title : Airline Passenger Handling

Semester : II

Time : 2 Hours Maximum: 60 Marks

Section A (20 x 1) = 20 Marks

(Bloom’s Taxonomy K1/ K2 Level)

Answer All Questions

Leve
1. MCC stands for
l

Multi K1
Main Course Multi Crew Multi Crew
a) Colleague b) c) d)
Completion Coordination Cooperation
Coordination

2. How many elements of Crew Coordination? K2

a) 6 b) 8 c) 7 d) 9

3. What is PIC stands for K1

Passenger
a) Information b) Pilot In Charge c) Pilot In Correct d) Pilot In Command
Card

4. Why Crew Coordination is so important? K2

Positive
Negative Sterile Cockpit,
Communication
a) Communicatio b) c) Effective decision d) Both options b & c
with directed
n making
assistance.

5. What are the principles of MCC? K2

Communicate Prompt Effectively

a) b) c) d) All the above
effectively Assistance Manage

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Controller of Examinations, Bishop Heber College, Tiruchirappalli-17.
6. What are the benefits of Coordination?

Do not engage Assures Unity of K2

in cross action, perpetual
a) purpose work, b) process, all c) Options a & b d) Option b
assures unity extensive
of action operation.

7. How should we establish a good Communication? K2

Greet Listen, Make Eye

a) Coworkers, b) Contact, Show c) Option b d) Option b & a
Check in. respect.

8. Identify the types of Communication K2

With Option A
Verbal & Non and Written, Listening & With Option C and
a) b) c) d)
Verbal Listening and Visual Verbal
Visual

9. What is the importance of Communication?

Maintains Build up false Difficult in K1

a) b) c) d) Hidden Messages
Relationships team Managing team

10
Choose the correct sentence.
.

Confidence is K1
Confidence is Confident people Confidence feeling
about feeling
a) b) trust in somebody c) feel insecure than d) sure in an arrogant
superiors to
/ something secure way
others.

11
How can you be more confident?
.

Build a K1
Compare yourself
a) confident b) c) Take a safe risk d) All the above
Kindly
mindset.

12 K1
What is Leadership known as?
.

Being a Leading group of

a) b) Person in charge c) d) All the above
Manager people

13 K1
Which one of the following is the primary leadership style?
.

a) Democratic b) Diplomatic c) Detective d) Defensive

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Controller of Examinations, Bishop Heber College, Tiruchirappalli-17.
14 K2
Which type of Leadership possess Self Confidence?
.

a) Democratic b) Autocratic c) Laissez – faire d) Transformational

15 K2
What does the transformational Leadership Qualities says?
.

Understanding
Talent for genuine
a) Loyalty b) Personal Integrity c) what needs to d)
communication
change

16 K1
GD stands for
.

Group
a) b) Given Demands c) Group Discussion d) Group Defense
Debriefing

17 K2
What are the aspects of GD?
.

Verbal
Non-Verbal Decision making
a) Communicatio b) c) d) All the above
behavior ability
n

18 K1
Where does the headquarters of ICAO located?
.

a) USA b) UK c) Canada d) India

19 K1
IATA stands for
.

Indian Air International Air International Air

Indian Air Travel
a) Transport b) Transport c) Travel d)
Association
Association Association Association

20 K1
DGCA stands for
.

Directorate Directorate
Director of Director of General
a) General of b) c) General of Civil d)
General Civil Air Civil Aerodrome
Civic Aviation Aviation

SECTION – B (4 X 5 = 20 Marks)

(Bloom’s Taxonomy K2 / K3/ K4 Level)

Answer ALL the Questions

21. (a) Analyze the Elements and Importance of Crew Coordination. (OR) K4

(b) Classify the Objectives and Principles of Crew Coordination. K3

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Controller of Examinations, Bishop Heber College, Tiruchirappalli-17.
 22. (a) What are the benefits of Coordination? (OR) K2

(b) How do you seek assistance of Crew in Difficulties? K2

23. (a) List out the types and importance of Communication. (OR) K4

(b) Identify the more confident people with few points. K3

24. (a) List out the Skills and Types of Group Discussion. (OR) K4

(b) Give a brief note on Presentation. K3

SECTION – C (2 X 10 = 20 Marks)

(Bloom’s Taxonomy K4 / K5 / K6 Level)

Answer any TWO out of Three Questions

25 K6
Discuss the Level of Assistance Offered to Colleagues.
.

26 K5
Explain the types of Leadership styles.
.

27 K4
List out the points in Personal Hygiene and Grooming
.

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4
Controller of Examinations, Bishop Heber College, Tiruchirappalli-17.