OPERATIONAL DEFINITION OF TERMS

Housekeeping The maintenance of a house or domestic

establishment
Housekeeping Department Operational department in a hotel, which is
responsible for cleanliness, maintenance, aesthetic
upkeep of rooms, public area, back area and
surroundings
Clean Free from dirt; unsoiled; unstained
House Rules Routine, rules and regulations, and standing order
Request A request for housekeeping services to be
performed, a guest may request services or
products
Policy A rule, a definite course of action
Procedure A housekeeping SOP—or standard operating
procedure—is a step-by-step set of instructions on
how to complete each housekeeping task.
Liaise They work together and keep each other informed
about what is happening.
Supplies Providing housekeeping items including
equipment, cleaning products and cloth
Element It includes maintaining sanitary facilities and
regularly painting and cleaning walls. Broken
windows, damaged doors, defective plumbing,
etc.,
Valet or laundry service A cleaning service, in which your clothes are
collected for cleaning, from your house or hotel,
and returned to you.
Vases For blossoms that have been conveyed to them
Additional bedding Where the existing bedding is unacceptable,
awkward or inadequate
Extra tea, coffee, sugar and drain sachets A common ask is where the visitors spend part of
their time in their room.
Extra crockery or cutlery Where the room highlights a kitchen or kitchenette
usually too a common ask particularly where
visitors need to engage in their rooms
Extra washroom visitors supply Another common ask for long-term guests like
additional cleanser and conditioner
Additional things in an abstract For visitors when in need such as letterhead paper,
envelopes, postcards, pens, note paper
Additional towel To suit additional showers or showers taken by the
visitors
Communication is a two-way
process of connecting to both
living and non-
living things. It is also a means of
sharing and exchanging messages,
information,
ideas, and feelings for mutual
understanding (Gregoriom, J.C.,
2015).
Communication connects people
and the world they live in. It
is through
communication that people are
able to express their thoughts and
ideas or convey
information and messages through
word of mouth, gestures and
signals, signs, and
others. People have always
communicated with one another
in various forms.
Communication is a two-way
process of connecting to both
living and non-
living things. It is also a means of
sharing and exchanging messages,
information,
ideas, and feelings for mutual
understanding (Gregoriom, J.C.,
2015).
Communication connects people
and the world they live in. It
is through
communication that people are
able to express their thoughts and
ideas or convey
information and messages through
word of mouth, gestures and
signals, signs, and
others. People have always
communicated with one another
in various forms.