e-SERVICE REPORT 24x7 CALL CENTRE 18002096070

FSR_ID : SCVEN_ES004080422_302
Site Information
Customer Name Reliance Jio Info Com Ltd. Shelter type RTT
Site ID I-TN-DMRV-ENB-0037 Circle Name Tamil Nadu System Sr No 20221220KIE02712

Site Name Ponniammanmedu Cluster Name Chennai Installed Date 08/04/2022

Site Address Madavaram, Chennai City Name Chennai Product Type DCPS
Zone Name South Site Distance (km) 35 Latitude-Longitude NA

Model No NETSURE 702 IE4, 415 AMP Area NA

Complaint Details
Vertiv Call ID Nil Complaint Date Time 08/04/2022_10:00:00 Travelling(A) Man Hours 02:00

Customer Ticket ID NA Response Date Time 08/04/2022_10:00:00 Stay(B) Man Hours 01:00
Service Type I&C Promise Date Time 08/04/2022_10:00:00 On Site Man Hours 01:30
Warranty Type In Warranty Reporting Date Time 08/04/2022_10:00:00 Total Man Hours 04:30:00

Call Status Closed Completion Date Time 08/04/2022_11:11:00 No Of Visits(6 Months) 1

Observation(Status)
Fault Reported I&C

Class B SPD Installed Yes Smoke Sensor Status Ok Main IP MCB Ok

Default Parameter
Site Cleanliness Ok No AirCon Functional Ok
Tampered
Healthy IP Power Ok PE/GND Connectivity Ok Water Leakage/Damaged No
Site Landscape Plain Door/Filter/Hinges Status Ok Battery Leakage No

Class C SPD Status Ok Failed Component Status New DG Automation Yes

Rectifier DC Connector
Ok Cable Tightness Ok Alarm Checked Ok
Status
Automation Device AMF NOC Communication Ok Site Working On EB
Weather Condition
Fault Occured During Unknown Unknown
@Fault
Any Other Equipment Faulty @ Fault Time NA Faulty Equipment Status Working OK

Site Parameters
Input Voltage RN 230 Output Voltage RN 230 Rectifier Model Name R48-4000W-e1
Solar PV Cell Capacity
Input Voltage YN 222 Output Voltage YN 222 --
(KW)
Input Voltage BN 220 Output Voltage BN 220 Controller Model Name M530B
Input Current R/Ph1 6.1 Output Current R/Ph1 6.1 Controller Version 5.60

Input Current Y/Ph2 6.2 Output Current Y/Ph2 6.2 No of RM Installed 5

Input Current B/Ph3 3 Output Current B/Ph3 3 DG Make Mahindra

Input Current N 7 Output Current IDC 46 DG KVA 10

Input Frequency 49.9 Output Voltage VDC 53.5 IP Address 192.168.1.2
Neutral Voltage 2.8 Boost Voltage 54 MAC Address --
GND Current -- BLVD Recon V 48 Float Voltage 54

LVD Discon V 48 BLVD Discon V 41 Battery Temperature 41

LVD Recon V 48 Ambient Temperature 41

Vertiv Energy Pvt Ltd. ,Plot No C20, Road No 16U,Wagle Industrial Estate,Thane(W), Maharashtra-400604
Report Printed @ 1649400946131
� 2020 Vertiv Group Corp. All Rights Reserved
 e-SERVICE REPORT 24x7 CALL CENTRE 18002096070

Battery Parameters
No of Battery Banks 4 Battery Capacity 300 Battery Manufacturer Exicom 75AH

Voltage Current SOH SOC

Battery Bank

BB-1 52.9 -- 100 100

BB-2 53.1 -- 100 100

BB-3 52.7 -- 100 100

BB4 53.1 -- 100 100

BB-5 -- -- -- --

BB-6 -- -- -- --

BB-7 -- -- -- --

BB-8 -- -- -- --

BB-9 -- -- -- --

BB-10 -- -- -- --

Spares Used Details

Spares Billed No Service Charge Billed Yes Call Closed w/o Spares ? Yes

Spares Name Old Serial Number New Serial Number Spare Part Code Issues Quantity

NA NA NA NA NA NA
NA NA NA NA NA NA
NA NA NA NA NA NA

NA NA NA NA NA NA
NA NA NA NA NA NA

Work Done
Site Issues Installation and commissioning

Action Taken Checked all cable connection and tightness then update controller software now DG communicate done

Analysis Installation and commissioning

CAPA NA

Failure Types I&C

Remarks
Customer Remarks NA

RSM Remarks NA

Engineer Remarks NA
Customer Prakash Is Customer Representative Yes
Representative Name Available?
Customer Mobile 7010213274 Engineer Mobile 8939890112

Customer Signature Engineer Signature ( Raghu G_ES004 )

Vertiv Energy Pvt Ltd. ,Plot No C20, Road No 16U,Wagle Industrial Estate,Thane(W), Maharashtra-400604
Report Printed @ 1649400946131
� 2020 Vertiv Group Corp. All Rights Reserved
 e-SERVICE REPORT 24x7 CALL CENTRE 18002096070

Upload Photos

System Front View Faulty Component Photo Replaced Component Photo After Rectification System Photo

Checklist / History Alarms Photo With Customer Representative Photo With System Any Other

Checklist / History Alarms

Vertiv Energy Pvt Ltd. ,Plot No C20, Road No 16U,Wagle Industrial Estate,Thane(W), Maharashtra-400604
Report Printed @ 1649400946131
� 2020 Vertiv Group Corp. All Rights Reserved