Double Tree By Hilton Jakarta - Diponegoro

DAILY MORNING BRIEFING

Saturday 16-Sep-23

WARMTH - TAKE TIME TO CONNECT VIP ARRIVAL

# of
MTD Target YTD (2023) TOP 3 Topics with Positive Impact - YTD 2023 Upsell VIP HH Room # Guest Name Arrival Departure Guest Information
Stays
Overall Experience 67,3% 65,2% 64,1% Staff - Other Staff Last Night MTD Target 3 D 1225 Brian Janeshek 16-Sep 18-Sep - 267
918,1801,1802,1
Hilton Honors Appreciation 61,9% 65,2% Staff - Housekeeping 3 D Erma Mardianah Olierhoek 16-Sep 22-Sep - 7
Honors 822,1828
21 381 800
Enrollment
Cleanliness of Guest Room/Suite 72,3% 71,0% Customer Service - Customer Retention 3 D 1205 Varduhi Harutyunyan 16-Sep 19-Sep First Timer -

Breakfast Satisfaction 69,2% 64,8% TOP 3 Topics with Negative Impact - YTD 2023 3 D 1705 Philip Hassey 16-Sep 18-Sep First Timer -
Room Upselling 300.000 64.941.915 150.000.000
Food/Beverage -
Problem Resolution 60,0% 50,0% Room - Noise Room - Look & Feel 3 D 1706 Andrew James Morgan 16-Sep 20-Sep First Timer -
Breakfast
Yesterday Today Tomorrow MTD F&B Reservations Happy Birthday 3 D 1625 Graeme Robinson 16-Sep 20-Sep First Timer -
Breakfast 2.496.000 21.840.000 48.000.000
Occupancy 97,60% 85,20% 63,20% 89,04% Outlet Lunch Dinner 3 D 1717 Ken Yamazaki 16-Sep 18-Sep First Timer -

Rooms Sold 244 213 158 3339 OPEN 51 2 GUEST BIRTHDAY 2 G 1823 Jason Heminger 16-Sep 19-Sep - 8

Room Revenue 342.638.492 302.353.214 227.877.827 4.820.513.972 SeaGrain - - 5 - 1016 Yosi Kusuma Dewi 16-Sep 17-Sep Buzzer Beater -

ADR 1.404.256 1.419.499 1.442.265 1.443.700 MOD Sales In Charge GUEST IN HOUSE

Arrival 84 72 1414 3 D 1016 Eva Chai 15-Sep 17-Sep First Timer -

Lidya Irwan
Departures 115 127 1387 3 D 1712 Michael Anthony Thomas 15-Sep 18-Sep - 2
#1824 Porada Srisuwanporn
Arrival In House Departure 3 D 1605 - 1619 Koji Saito 14-Sep 17-Sep First Timer -

Name Rooms Name Rooms Name Rooms Breakfast Buffet - IDR 208.000++ 3 D 702 Heinz Messinger 14-Sep 20-Sep Lifetime Diamond 29
Lunch Buffet (Monday - Saturday) - IDR 300,000++
BI - DPSP 2 Destiny Voyage 14 Wedding Arno & Nadia 3 Dinner Buffet - IDR 388,000++ 3 D 502 Chian Haw Yong 13-Sep 20-Sep First Timer -
Children (0-4) FOC accompanying by paying adult Children (5-11) 50%
Travindo Multi Ekspress 13 Bank Indonesia - DPSP 17 2 G 1818 Onur Yildirim 14-Sep 17-Sep First Timer -
from full price
BI - DPSP 23 UNCDF HSBC, CITIBANK, BNI Promo - Discount 15% for A La Carte -
28 2 G 1709 Jaeha Kim 09-Sep 17-Sep 1
Valid at OPEN} Restaurant, Sea Grain Restaurant & Bar, THE KOFFEE and
UNCDF 4 INDIGO Day Club 3 S 1624 Eleazar Leslie Sajogo 14-Sep 17-Sep Lawyer of Pak Kentjana 69

Wedding Arno & Nadia 10 VIP DEPARTURE

Company Time Event Subject Venue Pax PIC 3 D 901 Samual Wong 14-Sep 16-Sep - 50
Kegiatan Tinjauan Manajemen dan Persiapan Surveillance Audit Ke 4 Sertifikasi
Bank Indonesia 07:30 - 18:00 Sudirman,OPEN 26 Lanny 3 D 1703 Hugo Erazo 14-Sep 16-Sep - 7
ISO 9001:2015 Divisi OSPR
Pertamina Training & Consulting 07:30 - 18:00 PT Pertamina Patra Niaga PEC Proklamasi,OPEN Jennifer 3 D 918 Andrew Quek 14-Sep 16-Sep First Timer -

04:30 - 22:00 Crew Room Pegangsaan 10 3 D 1716 Sungwon Cho 09-Sep 16-Sep - 12

01:30 - 18:00 Make Up Room Menteng 10 3 D 1603 Matthew Grant 12-Sep 16-Sep Owner of OneSmile Alligner 30

Sangjit Reception of Nadia Suhendra & Arno Chang 17:00 - 17:30 Tea Pay Ceremony Makara Ballroom 20 Irwan 3 D 1608 Wai Yong Kong 12-Sep 16-Sep - 13

17:30 - 18:00 Early Dinner Cikini 6 3 D 1718 Saurabh Aniruddhak Kothari 12-Sep 16-Sep - 45

18:00 - 21:00 Sangjit Reception of Nadia Suhendra & Arno Chang Makara Ballroom 300 3 D 1801 Daniel Gan 15-Sep 16-Sep - 6

Long Stay Guest 3 D 1623 Jaseem Chammayil 20-Aug 16-Sep - 14

1127 - 1816 -
1 Silver 807 Chrystine Zou Yi Yan 05-Sep 19-Sep R/1BF/DAILY 3 PCS LAUNDRY NON ACC/HSIA ALL TO PA 3 2 G Augus Tjie Kiong Lee 11-Sep 16-Sep Handle With Care 38
1828
1 Silver 827 - 828 He Li 04-Sep 20-Sep R/1BF/ TO TA CC OTH PA - 2 G 1702 Taehun Um 14-Sep 16-Sep First Timer -
R /1BF/HSIA/DAILY 5PCS LAUNDRY NON ACC/COMP Drop Off & Pick Up from
1 Blue 1125 Alberto Ortiz Ruiz 04-Sep 24-Sep -
and to L’Avenue Office ALL TO PA
1 Blue 923 Anunay Tomar 03-Sep 27-Sep R/1BF/ ALL TO PA -

1 Blue 723 Lahassen Dassar 06-Sep 20-Sep R/2BF/HSIA ALL TO PA -