Cabin Crew Training (City Airways)

Welcome ground crew staff! My name is (NAME)

and I will be your trainer today.
We will now begin the training session. I wish you
all the best of luck. Make sure to listen to
everything I say and follow basic directions to
ensure you’ll pass at the end.
In your FIRST TRAINING FOR CUSTOMER
SERVICE, we went over the basic rules and staff
regulations.
Although we will not go over them again, they will
always remain in the staff dizzy channels if you
need a quick look at them.
Do you all understand?
Alrighty! Let’s start the official lesson, and you’ll be
a new cabin crew member in no time!
Here’s a quick reminder. Grammar must always be
used, and failure to do so may result in a possible
demotion.
Okay. Many of you might be wondering what a
cabin crew staff is. It’s okay if you do… as I will be
explaining the role.
A cabin crew staff member greets the passengers
when boarding the aircraft, and serves them in the
air. A cabin crew member also makes sure that the
passengers are doing well.
Understood?
Cabin Crew will be having access to a food cart.
This means that you will be able to serve
passengers food and drinks.
Okay, amazing. As I mentioned before, we have to
greet people while they board the plane. You must
stand in the aircraft and do so.
Here’s an example of a greeting:
Welcome onboard City Airways’ aircraft! I hope
you’ll have an amazing experience with us.
Alright, now I want you all to state your greetings
in the chat.
Good! That was incredibly simple and
straightforward.
Once all passengers are done boarding, you must
take a seat in either the front or back cabin crew
seats.
If those are filled, you may sit in economy. YOU
ARE NOT ALLOWED TO SIT IN FIRST CLASS
WITHOUT THE GAMEPASS.
From there, you just relax until the captain reaches
cruising altitude.
Once the aircraft reaches cruising altitude, it is
time for you to serve the passengers. If someone
is already serving first class, then serve the
economy passengers. The opposite applies as
well.
The host would have already given anyone a
menu. But if a passenger doesn’t have one, run
the command “give [name] menu”.
Does everyone understand what I’m saying so far?
Perfect. I will now go over how to serve someone.
There are a couple ways to serve someone; by
using our admin system or using our custom
serving system.
To first contact a passenger to ask what they want,
you go up to them and say something along the
lines of:
Thank you for choosing City Airways. What would
you like to eat?”
Once again, it is:
Thank you for choosing City Airways. What would
you like to eat?
Wait for them to respond with one of our items,
and just use the food cart to serve them.
Alright, now, I will go over the items in the menu.
We have four main meal options, which are
“Braised Short Rib”, “Chicken Parmigiana”,
“Seared Butterfly Chicken”, and “Seared Halibut”.
Once again, the meals are:
“Braised Short Rib”, “Chicken Parmigiana”,
“Seared Butterfly Chicken”, and “Seared Halibut”
Understood?
If you ever forget what meals we have, you can
always give yourself the menu in game.
More food items may always be added to the
game, however they will always be added to the
menu.
Okay, I will now go over the drinks we offer. We
offer four drinks which consist of “passionfruit”,
“iced tea”, “tropical” and “lemonade”.
Once again, they are:
“passionfruit”, “iced tea”, “tropical” and “lemonade”.
Passengers can only request what’s stated in the
menu. If they attempt to order something else, do
not serve them.
Okay, I will now go over the step-by-step process
in serving someone.
First, you chat with them and state your greeting.
Then, when they respond, you give them the
items. You can do this by using our custom
serving cart. Input their username and the food
item, press submit, and boom!
For example if I wanted to give myself a
lemonade, I would do:
User: isaac2009107 item: lemon
Notice how I typed “lemon” instead of “lemonade”.
You don’t have to type the full thing of an item to
run the command.
Just the first few letters would be fine.
Once you serve that passenger their food, move
onto the next passenger until you are finished.
Okay, now it is time for me to quiz you all. Be
prepared to see a PM on your screen. Answer the
questions directly in the PM.
Important: If passed question 1 or all ,please
using (name LIM 1/3)
There will be three in total. If you get just one
wrong, you will be kicked from the server.
Question 1: State your greeting when greeting
the passengers that are boarding.
A: Welcome onboard City Airways’ aircraft! I hope
you’ll have an amazing experience with us.
Question 2: How would you ask a passenger
what they would like to eat?
A: Thank you for choosing City Airways! What
would you like to eat today?
Question 3: What do you do if you forget the
meals you are serving?
A: Look at the menu that is in my inventory.
If you’re still here… congrats! You’ve passed.
Please wait here while I call the host to rank
you all!