Vinod Sharma

516.474.3963 | vinsharma14@gmail.com | Hicksville, NY 11801 | www.linkedin.com/in/vinod-sharma-ba116ab0

PROFILE SUMMARY
Solutions-oriented, multifaceted, and innovative professional, with 20 years of IT experience within United States, which includes
enterprise-level Salesforce Project Management/Business Analysis experience. Have a history of success in driving Salesforce-related
projects from ideation to implementation. Strategic solutions provider with astute talent in turning around underperforming projects
through offering visionary leadership. Excellent in leading transformational changes in projects via bridging gaps between business
and technology. Ability to gather and analyze business requirements, collaborated with business users, administrators, and developers,
and translate requirements into effective Salesforce and cloud solutions to deliver tangible results for the organization.

CORE COMPETENCIES
• Project/Program Management
• Team Leadership
• Agile and Scrum Methodologies
Development
• Sales Biz Processes and Workflows
• Building Dashboards
• Sales & Service Cloud
Implementation/Integration
• Data Mapping and Configuration
• Risk Identification and Mitigation
• Quality Assurance
• Regulatory Compliance
• Salesforce Administration and
Implementation
• Training and Development
• Software Lifecycle Development
• Budget Planning and Forecasting
• Negotiation

PROFESSIONAL ATTRIBUTES
• Maintain enthusiasm, professionalism, and confidence while prioritizing customer success.
• Demonstrate the ability to effectively manage multiple projects simultaneously, ensuring projects stay on track by monitoring and
managing financials, scope, and schedule for assigned client projects.
• Thrive in a collaborative work environment, solving complex problems through open communication.
• Capable of establishing the strategy, role creation, training, and communication plan for project effort
• Multi-tasker for sourcing, procurement and the implementation of a project management platform while managing the quality,
timeliness, and report ability of project data, providing a swift reporting status.
• Adept in drafting and delivering mechanisms and procedures to transition projects into the business with controls.

WORK EXPERIENCE
Salesforce Project Manager/Business Analyst
LinkedIn Jan 2022 – Present
• Lead project management activities on the Salesforce platform, ensuring successful implementation and management.
• Develop and monitor project scope documentation for a global transformational initiative.
• Collaborate with multiple managers to maintain the business requirements backlog and ensure alignment with essential business
capabilities.
• Implement operational models to enhance transparency and track progress across projects.
• Align and execute projects with cross-functional teams, following consistent planning practices.
• Manage RAID (risk, actions, issues, decisions) Log for multiple project teams, mitigating risks and ensuring timely actions.
• Enable transparency and effective reporting across multiple projects at the team level via facilitating meetings, capturing
decisions, and ensuring action item follow-up.
• Support the preparation of weekly project status reports for executive review.

Salesforce Project Manager/Business Analyst

Amur Financing Dec 2019 – Dec 2021
• Supervised project management operations, providing guidance, managing staff, and fostering collaboration with department
leaders for project development.
• Conducted comprehensive financial analysis, including budgeting, risk assessment, and resource allocation.
• Produced and presented financial reports to executives, facilitating informed decision-making.
• Managed interconnected Salesforce projects, ensuring alignment with organizational goals.
• Collaborated with department leaders to define and prioritize projects, promoting cross-functional collaboration.
• Oversaw project development, ensuring adherence to policies and standards.
• Conducted ongoing evaluation to ensure compliance with standards, budgets, and timelines.
• Documented project details and maintained comprehensive records.
• Improved project management guidelines and processes to drive efficiency and continuous improvement.

1
Salesforce Project Manager/Business Analyst
Cigna Global Health Insurance Sep 2018 – Dec 2019
• Managed project activities throughout the SDLC, ensuring adherence to project standards and delivering high-quality results
within timelines and budgets.
• Communicated the business case to project teams, assisting with decision-making and prioritization for successful project
outcomes.
• Liaised between technology/business stakeholders and Senior Leadership, providing regular updates on project status, issues,
and risks.
• Created and maintained comprehensive project plans, accurately forecasting and tracking finances for effective budget
management.
• Collaborated with technology and business teams to establish scope agreements, acquire resources, and ensure project
readiness. Facilitated productive Daily Stand-Up Meetings
• Reviewed work to ensure compliance with organizational policies, procedures, and quality standards. Led planning and evaluation
meetings.
• Collaborated with product owners to refine backlog and plan sprints. Tracked progress, escalated issues, and proactively resolved
obstacles for optimal project efficiency.

Salesforce Project Manager/Business Analyst

CHARTER COMMUNICATIONS – Stamford, CT May 2017 – Sep 2018
• Directed a team of Salesforce professionals, maintaining and enhancing CRM systems while driving the implementation of new
Salesforce solutions.
• Acted as the primary liaison between business/product owners while guiding Salesforce development.
• Collaborated with product managers and the Salesforce team to design, plan, and execute Salesforce projects.
• Developed and maintained streamlined processes for balancing maintenance, enhancements, and planning.
• Communicated Salesforce capabilities and limitations to stakeholders, facilitating informed decision-making.
• Collaborated seamlessly within interdisciplinary teams to achieve successful project outcomes.
• Applied Salesforce best practices to real-world scenarios, optimizing business processes.

Sr. Salesforce Business Analyst

MOUNT SINAI HOSPITAL – New York, NY Jul 2016 – Apr 2017
• Managed global team on Salesforce Platform for enhancement & support of Sales & Service Cloud applications.
• Secured the timely delivery of decided goals. Converted strategic plans into series of actionable tasks.
• Oversaw design & development teams, in case of new product development or modification.
• Monitored the execution and ensured the timely completion of tasks.
• Communicated the project advancement to the stakeholders at various stages.
• Implemented data-driven business decisions to meet analytical and operational reporting needs supported within the Salesforce
platform. Making tactical prioritization decisions.
• Facilitated and accountable for daily standups, sprint planning, and demos.
• Ensured project team is adhering to project plans and helping to identify and resolve discrepancies.
• Comfortably delivered a compelling Product demonstration, including the ability to tell a story and communicate business value
in addition to Product features and benefits.

Sr. Salesforce Business Analyst

WESTCON GROUP – White Plains, NY Mar 2012 – Jul 2016
• Managed onshore and offshore technical team on Salesforce platform to convert, enhance and support.
• Closely coordinated with the product owners and stakeholders in determining business problems and translating into functional
and non-functional requirements. Developed/implemented test plans to ensure successful delivery of a project.
• Oversaw all technical aspects of the Salesforce.com implementation, comprised of data migration, system integration, and issue
resolution, collaboration with the cross-functional teams.
• Administered process and technical functions of Salesforce.com by documenting requirements, evaluating test procedures, and
recommending corrective actions.
• Assessed production logs as well as developed workload models, scripts, and scenarios for production load.
• Took charge of defining end-to-end development processes; testing procedures in the platform; and verifying user stories/epic
acceptance criteria and test cases.

2
Sr. Salesforce Business Analyst
SYSTEL, INC. – New York, NY Jan 2009 – Feb 2012
• Collaborated with business stakeholders to gather and document business requirements related to Salesforce implementation.
Analyzed business processes and workflows to identify opportunities for improvement and automation within Salesforce.
• Translated business requirements into detailed functional specifications and user stories.
• Worked closely with Salesforce administrators and developers to design and configure Salesforce solutions that meet business
needs. Performed data analysis and data mapping to ensure accurate data migration and integration with other systems.
• Conducted user acceptance testing (UAT) and facilitated end-user training and adoption of Salesforce features.
• Provided ongoing support and assistance to business users, addressing their questions and concerns related to Salesforce.

SQL Server Database Developer / Administrator

CITIGROUP – Chase Bank – New York, NY Jan 2003 – Dec 2008
• Responsible for all aspects of designing, creating, and maintaining databases, including Building databases and validating their
stability and efficiency. Creating program views, functions, and stored procedures. Writing optimized SQL queries for integration
with other applications.

EDUCATION & CERTIFICATION

• Project Management Professional (PMP) (Project Management Institute)
• Salesforce Administration Certified (Salesforce.com)
• Bachelor’s degree in computer science (City University Of New York)

TECHNICAL SKILLS
• Customer Relationship Management (CRM) • ALM (Application Lifecyle Management • Visio
• Microsoft Tools (Word, Excel, PowerPoint) • Salesforce.com • JIRA
• SharePoint •