Overview of the business

Ananash Trs Ltd. an IATA accredited Travel Agency in Bangladesh. The

office of Ananash Ltd. is centrally located in the hub of Banani commer-
cial area, within close proximity of major Airline offices in Dhaka. The of-
fice is well appointed with the internal and external communications, be-
ing effectively maintained by telephone, fax, internet, computer network-
ing and computer reservation systems (CRS) to meet up the demand of our
Clientele. The company, one of the units in a group is based on a solid
foundation with multi-discipline business experience, such as travel and
tourism, IT sector, software developing, hotel reservation, campaign orga-
nizer etc. Ananash started its journey on 2000, with fifteen energetic people.
First they do their business on event management and software developing. But af-
ter some years they concentrate on travel related services. But with the grace of
time it has become one of the most promising travel related company. The
company does not have a specific Human Resource Department. However,
the managing directors and mangers are responsible for hiring people. In
recruitment and selection they follow some steps as per their company
rules and regulation. Basically Ananash Trs very much concern about their
promotional activities as it is a travel agency and tour organizer. They are
very much concern about to catch up the national and international organi-
zation they take ANANASH(pineapple) as their company brand name to
focus on standard of excellence and fulfill their valuable customers need.

Executive summary
The internship was done in order to fulfill the requirement of completing
the Bachelor of Tourism and Hospitality Management program. I’ve
joined at Royal Majestic Travel and Tours for my internship program. This
program gave me an opportunity to get a practical knowledge about the
real business of the Tourism Industry of Myanmar.
I have learned about the working process of real small industries and their
environment. I also got an idea about the work performed in inbound, out-
bound management and sales. I was given a task that was directly related
to visa, customer service and digital marketing. I hope my Report contains
all the necessary information indeed to complete a successful internship re-
port. All the experiences and skills that I learned from the internship will
certainly help me to work in the real and professional world in the upcom-
ing future.

OVERVIEW of the organization

ABOUT THE COMPANY

Established in the year 2016, Royal Majestic Travel and Tours, a SME in the travel and tourism
sector of Myanmar is engaged in the healthy growth of travel in the country. Its objective is to
provide its Travel Trade Partners the best price, product and service to It is
run by a team of young and energetic professionals fully conversant with modern day's travel trade
and its practices, who have background with various reputed Airlines and travel Agencies. The
main products we offer are passport service, visa services, visa extension,
domestic and international air ticketing, inbound tours, outbound tours,
regional and international accommodation booking and guaranteed depar-
tures tours in different languages to suit the needs of our clients.T he products
are designed as per the needs and wants of the customer.The Organization is divided under different
departments engaged in their respective activities to achieve the organizational goal and making ef-
forts to be at the top of their game and in customers' eyes.

Our Services Include:

1.Domestic and International Air Travel:
We operate Group Tours in all our divisions i.e. Outbound, Inbound and Domestic. Each
tour is different in the number of days and destinations. All the tours are pre-planned i.e.
the dates of departures and arrivals are fixed in advance for all the tours.
Inbound Group Tours are operated by us ,we organize for accommodation, air travel,
coach, car, guides and excursions for foreign tourists travelling in groups from the size of
15 to 45 persons on a pre-booked itinerary.We cater to these varied demand s arising from
our clients outside India. Some of these tours handled by us are theme led tours like
gardens of the world, natural history, art treasures, etc

The operations department is engaged in providing the timely information about the tour activities to the cus-
tomer for his smooth and enjoyable experience. There is one single

operations department dealing in operations of all the destinations.

Plan of Internship Programme

I have joined as a tour operator(Visa) in my internship program. The work-
ing hour of the company is from 9am to 5pm from Monday to Friday , but
on Saturday, I have to attend to office for half day from 9 am to 12pm. The
starting date of my internship is 13 June, 2023 and the ending date of my
internship is 13 September, 2023.During my internship,my Tour operation
manager’s name is Miss Yaminn. My main task is to check visa lists and
assist the director, Miss Khin Pyae Sone with her customers.

Self-Accessment

The internship was done Taha Tour & Travels. Here I learned about the real operations of a travel
company. Although I was offered as a full-time job, I was given many roles which helped me un-
derstand the theory into practice.

When I first go to office, I have met different people from various universities

Every working organization comes with its fare share of challenges and problems. These problems
and challenges encourage and motivate the employees to find out the solutions of those problems
and work harder in achieving the goals. Some of the challenges that I observed while working in the
organization during one-month time are as follows: -

Technical challenge

Missing data in the report

Language difficulties with Chinese customers

client. Once the booking was confirmed the it was the duty of the operations members to take care
of the booking and all the queries related to that. As an operation agent we were involved in giving
the transfers, tours, check in, and check out information to the travel agent who then communicated
to his customer. Giving correct information was very essential as transfer of wrong information can
lead to big loss and can tarnish the name

of the company.

Customer follow up While doing the customer follow up, we had to call back those customers or
agents who have received the login details but are still not using the online portal. While doing this
role we had to ask the reasons as to why they are not using the portal and ask them to use

the portal for making the reservations from our B2C portal. Every working organization comes with
its fare share of challenges and problems. These problems and challenges encourage and motivate
the employees to find out the solutions of those problems and work harder in achieving the goals.
Some of the challenges that I

observed while working in the organization during one-month time are as follows: -

While doing the customer follow up, we had to call back those customers or agents who have re-
ceived the login details but are still not using the online portal. While doing this role we had to ask
the reasons as to why they are not using the portal and ask them to use
the portal for making the reservations
Conclusion

For the 3rd semester all the students had to undertake the summer internship training to gain

the industry exposure. The company's name is Taha Tour & Travels. It is a B2C company dealing in
the packages of

the Saudi Arabia (Hajj & Umra), Malaysia, Singapore, Thailand, Indonesia & Dubai etc. Almost a
decade in existence the group has won numerous awards and accolades from various industry part-
ners for its best performance & service excellence. Positioned solidly in B2C market segments Taha
Tour & Travels has been recognized as a Top-Rated Tour

company with its state-of-the-art technology & service delivery systems. The clients of this com-
pany are the travel agents dealing in B2C business. It sells the travel

packages to the travel agents who then sell it to their clients. Taha Tour & Travels deals in selling
packages to the travel agents. Till now the selling was done over the call i.e. the offline procedure
wherein the travel agent used to call the company to know about the destination and get the best
price for that particular destination. The sales team then sends the quotation of the destination asked
by the customer including the preferred

hotels, sightseeing, and transfers etc. The company deal in visa and airlines. I was transferred to the
sales department wherein the sales of the travel package were

undertaken. I got a chance to work under Mr. Shohrab, the team leader for online sales. In this de-
partment I learned the nuance of the sales and dealing with the customer, the ability

to have the good convincing skills to sell out a package. Since the company is dealing in various
destinations like like Saudi Arabia, Singapore, Malaysia,

Thailand, Bali, Indonesia & Dubai. Each destination has separate department for the sales. There
are approximately 10 sale agents in sales department of every destination who are engaged in maxi-
mizing the sales and retaining the clients by giving the quality service of

destinations.

The office is distributed on two floors one where the sales and operations of different

destination takes place and the other floor from where the newly created online team operates.

The new team deals in the online query send by the customer. The company has created an online
portal for the travel agents across the world wherein they

can register and make the package for their clients as per their preference. The website has the list-
ing of all-star properties, transfers, half day city tour and full day city website has the listing of all-
star properties, transfers, half day city tour and full day city

tour as well as the meal. The benefit of creating an online portal is that it fastens the sales

process and widens the reach of the company and its services.

I was given a role in the Taha Tour & Travels Online team where for the first few days I had
to make calls to the list of travel agents and make them understand the features of the online

portal and the benefits they can avail with this portal. After making calls for some days and getting
to know how sale procedure I was given the task of costing of the itinerary . When a query is re-
ceived it is transferred to the costing agent who does the costing and finds out the final price of the
package by adding the rates of hotel, city tours and the car transfers .This bring the final cost of the
itinerary. From this final

costing itinerary quotation is made which is send to the customer.

I was engaged in the task of costing which is done by the internal software. The queries are received
like for 4N/5D for Singapore. The total amount for the offline queries is paid through the payment
link send to the customer whereas in online queries the payment is also done online through net
banking, debit card, credit card etc. The online team consists of around 15 member employees who
are engaged in handling the backend operations of the portal. With the rapid growing tourism indus-
try worldwide, this organization is giving a small contribution towards the growth of inbound
tourism in South

East Asian nations. I was a part of the online team of the Organization where I was involved in
dealing with travel agents for the selling the packages. After doing the costing for some days, I was
given the task of mailing the customized made itinerary to the travel agent. After the sales were
done, the confirmation of the booking was sent to the reservation desk which helped in the process-
ing of the booking by blocking the rooms. Once the rooms were blocked the payment

was received through net banking. Later I was involved in the after sales process of this organiza-
tion. This was the Operation's

task under which the task was to give customer resolution after the sales. The operations agent was
engaged in providing the resolutions through calls and Organization's WhatsApp number. The
travel agents called on behalf of the guests who are travelling to the destination abroad. For exam-
ple, if the transfer isn't available on time, the

travel agent is informed to tell the same to his guest. Apart from that, some promotional packages
were introduced by the sales team to attract the customer whose rates we had to update in the soft-
ware so that it is visible on the website (apollob2b.net). These promotional packages were designed
to attract the customer towards

the online system of booking a package. The employees are engaged in giving quality service to the
guest to keep then satisfied and a

valuable customer of the company.

Team leaders gave the guidelines about the work process of the organization and job offers

were given to those who performed well at the internship. In the end there was a sales meet orga-
nized which required some employees to give the presentation on their journey in Taha Tour &
Travels. All the team leaders had to represent

their team, show the achievements in the past quarter, changes in their team & suggestions.
Conclusion
Recommendation ( of tour)