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F4 Final Report
F4 Final Report
F4 Final Report
FINAL REPORT F4
SUBJECT/CODE
INFORMATION SYSTEM DEVELOPMENT (ISP451)
GROUP
M3CS2662B
PREPARED BY:
RABIATUL ADAWIYAH BINTI ALI SUBRI (2022862012)
RAJA NUR HAZIRAH BINTI RAJA ZULKARNAIN (2022615486)
NURSYAHIRAH ALYA BINTI AHMAD ZAMRI (2022836156)
NUR AISYAH BINTI MOHD KAMIL (2022822078)
SYAKIRAH IRDINA BINTI SHAHAROL NIZAM (2022612454)
PREPARED FOR:
MISS ANIS AFIQAH BINTI SHARIP
SUBMISSION DATE:
11/7/2023
UiTM/FSKM/CS/ISP451/F4
S
CRITERIA DESCRIPTION
INTRODUCTION
UiTM/FSKM/CS/ISP451/F4
Current Situation:
• The customer needs to walk into the hotel to book and reserve their room.
• The management of hotel still uses Microsoft Excel to record the customer’s
information and booking, which is a manual way of collecting and keeping
data.
Problems:
• Long lines in front of the customer service center as all customers have to book
their rooms manually at the service desk
• Loss of data because apparently the employee just writes down the booking
details in a book or journal or in excel only
• Two way communication makes it complicated and takes a long time for both
PROJECT customers and employees to deal with as the employee has to ask several
BACKGROUND questions for the registration.
• Difficult to reach the service center when it comes to the holiday season as the
calling center has one medium only.
Solution:
• Acquire a simple and effective hotel Property Management System (PMS)
Software which is a software application for the operation of hospitality
accommodations and commercial residential rental properties.
• Have a billing system connected to hotel PMS Software so that it can save time
because this operation will be quickly carried out as you will not have to
manually enter information on the payment terminal.
Project Scope:
• This project is to help develop the quality of the hotel booking system process
into being more accessible and efficient for staff and customers.
Constraints:
SCOPE • The staffs are required to learn how to administer the system.
• The hotel needs to set up a budget for the hardware and software needed to
develop this system.
Objectives:
• To develop the quality of the booking system of hotels into being more
accessible for both staff and customers.
OBJECTIVE
• To ensure better data recording and organized data keeping.
• To allow system to display room that is available for the booking day.
SYSTEM ANALYSIS
Problem:
1. The hotel room that users trying to book may no longer be available for the
desired dates or the system might be showing incorrect availability.
2. Online hotel booking systems may experience technical issues such as slow
loading times, errors during the booking process, or system crashes.
UNDERSTAND
3. As with any online transaction, there is always a risk of data breaches or
THE PROBLEM
AND security vulnerabilities when sharing personal and payment information on
OPPORTUNITY hotel booking websites.
Opportunity:
1. Able to receive excellent reviews on customer satisfaction.
2. Time efficient for customers and hotel staff.
3. Helps in promoting the hotel of its enhanced booking system management.
2. Customers:
Another important stakeholder in a hotel booking system is the customer. The
system serves as a convenient platform for customers to explore hotel options,
compare prices and make reservations effortlessly. It empowers them with access to
real-time availability, detailed descriptions of amenities, and customer reviews.
STAKEHOLDERS Customers greatly value the convenience and efficiency of a user-friendly booking
system, as it saves them time and simplifies the entire process. They rely on these
systems to secure their accommodation, manage their bookings, and receive
updates about their stay, ensuring a smooth and enjoyable experience during their
travels.
PERFORM FACT-
FINDING
60% of the respondents rate it as fair throughout their experience in reserving a hotel
room using the current system, while 36% of them rate it poor.
There were 4 problems have been submitted in the survey. 36% of the respondents
reviewed that it was difficult to reach the service center while 28% of them say that
loss/wrong information and long line at front desk occurred frequently. The least of
their response is that double booking is also one of the difficulties in the hotel
reservation system. This chart shows how often these varieties of difficulties happen
UiTM/FSKM/CS/ISP451/F4
Thus, regarding the observation above we are very concerned about the difficulties
that happen to the citizens. So, we have decided to improve the hotel reservation
system to make it more effective and convenient to satisfy their experience.
SYSTEM REQUIREMENT
Customer:
• Name
• Email
• Phone number
• Check in date
• Check out date
Booking:
• Customer Email
INPUT • Room number
• Reservation ID
• Staff ID
• Check in date
• Check out date
• Booking status
Room:
• Room number
• Room type
• Room price
UiTM/FSKM/CS/ISP451/F4
• Room description
• Customers enter their name, email, phone number, check in and check out
date.
PROCESS • Staff record customer’s information details, choice of room, room number,
room price and room description.
• The system should have reporting and analytics tools to help hotel
management make data-driven decisions.
• The system should be able to operate 24 hours per day.
• The system response time does not exceed 0.5 seconds.
• Faster and efficient way of searching for information.
PERFORMANCE
• System reliability measures its ability to consistently perform as expected
without errors or failures.
• The performance of a system greatly impacts the user experience.
• Scalability is the system's ability to handle increasing workloads and
accommodate growing user demand.
SYSTEM DESIGN
CONTEXT
DIAGRAM
UiTM/FSKM/CS/ISP451/F4
DATA FLOW
DIAGRAM
1. Hotel Booking
• Booking thru hotel's website, mobile app, or third-party booking
websites.
• Guests can view available rooms, compare rates, and choose the room
that suits their needs and budget.
• Guests are required to provide their personal information, including their
name, contact details, and sometimes credit card information to
guarantee the reservation.
BUSINESS RULES
2. Room Selection
• Guests can select their preferred rooms based on availability and guests
add on packages that include breakfast.
• Rooms are categorized with associated pricing depending on various
types of rooms to choose from.
• Fare prices based on factors such as room types and hotel packages.
• The system should apply fare rules consistently across different room
types and hotel packages.
4. Payment
• Guests need to provide valid payment information to complete the
hotel booking.
• The system must support secure online payment methods (credit/debit
cards/digital wallets).
• Payment processing should be managed securely and reliably.
5. Schedule Management
• The hotel booking system keeps track of the available room inventory,
including room types, number of rooms, and their availability for
different dates.
• It allows hoteliers to manage room allocations efficiently, ensuring that
the system accurately reflects the number of rooms available for
booking at any given time.
• Guests can view available rooms, compare rates, and choose the room
that suits their needs and budget.
1NF Normalization
2NF Normalization
3NF Normalization
ENTITY
RELATIONSHIP
DIAGRAM
Overall
Comments
UiTM/FSKM/CS/ISP451/F4
Signature Date
Lecturer ISP451’s Name ANIS AFIQAH SHARIP