Learning and Social Collaboration (Jam)

INTERNAL/PARTNERS
SAP SuccessFactors
Learning

CUSTOMER
Organizations that embrace learning outperform their competition

17% 20%
Higher
Higher
Productivity Sales

21% 10%
Higher Higher
Profitability Customer Metrics

„State of the American Workforce, July 2017”, Gallup

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 3

However, there are barriers to learning adoption

Archaic Complex Ineffective

Sources: The State of Learning Measurement, Bersin by Deloitte, 2015; The Starr Conspiracy Unit Enterprise Learning Buyer 2014; Association Talent Development State of the Industry 2014

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 5

What we uniquely do to help you overcome those barriers

Modern
You can deliver any modality or
methodology of training, anytime

Personal
The path to learning is easier and more
relevant and personalized

Measurable
Learning happens more often, and
results are measurable

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 6

Modern
We support all modalities and methodologies

▪ eLearning
▪ Assessments
▪ Exams/Quizzes
▪ Task-based OJT
▪ SME
▪ Classroom
▪ Virtual ILT
▪ Certifications
▪ Mentoring
▪ Collaboration

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Personal
The path to learning is open, relevant, and unique to each learner

Peer-to-peer recommendations

Premium Content Management Service

Open Content Network

SAP Jam Collaboration

▪ Learning communities
▪ Ad-hoc expert and expertise
▪ Mentoring and coaching
▪ Communities of practice

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 8

Measurable
Our approaches lead to greater engagement and improved learning results

Support for Kirkpatrick Levels 1-4

▪ Level 4 is achieved via SAP SuccessFactors
Workforce Analytics

Pre- and post-tests

Objective-based question pools

Ratings for courses, items, QuickGuides

Pre-built reports and dashboards

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 9

Solution Overview
SAP SuccessFactors Learning
A complete learning solution that goes BEYOND learning

SAP SuccessFactors Learning

Learning Solution Platform SAP Jam Collaboration

We support all modalities and The comprehensive SAP The path to learning is open, relevant,
methodologies SuccessFactors Platform gives you: and unique to each learner
▪ Assign courses ▪ Employee profile ▪ Learning communities
▪ Search the Catalog ▪ Org chart ▪ Ad-hoc expert and expertise
▪ Assess knowledge via Exam Builder / ▪ Job profile builder ▪ Mentoring and coaching
Quiz Builder ▪ Ad hoc reporting ▪ Communities of practice
▪ Task-based OJT ▪ Dashboards
▪ Observation checklists
▪ Certifications
▪ Reporting
▪ Standard content and delivery

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SAP Jam Collaboration for HR

People are the center of HR transformation
Speaker’s Name, SAP
Month 00, 2018

PUBLIC
Evolution of HR

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Pain Points of HR leaders where SAP Jam can help during the
transformation

Connect and engage with Upskill the workforce to

a distributed workforce adapt to business changes

Roll-out HR initiatives, Scale employee support with

policies and drive change self-service information

Digitally transform the Effectively onboard employees

workforce experience at scale, before they even start

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SAP Jam drives workplace transformation across all HR processes

Employee Expert discovery HR Employee support &

engagement & recognition communications help desk

Performance Employee Succession &

Recruiting Onboarding Learning
& Goals Central Development

Pre-hire Onboarding Blended Mentoring Streamline Offboarding

& crossboarding Learning & coaching processes & knowledge
retention

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SAP Jam connects people and business processes to performance

9%Faster sales cycle time

11%
Lower content creation
14%Faster time to resolve
costs issues

15% Easier to find experts

19%
Lower onboarding
20%Lower training travel
and information costs costs

Ask for a complimentary copy of the

The Total Economic Impact of SAP Jam, a
July 2016 commissioned study conducted by
The Total Economic Impact of SAP Jam, a July 2016 commissioned study Forrester Consulting on behalf of SAP
conducted by Forrester Consulting on behalf of SAP
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HR communications and
employee engagement

▪ Increase awareness and visibility of HR

initiatives by proactively communicating
▪ Streamline change management around new
policies and processes
▪ Improve employee engagement and receive
immediate feedback from permanent and
external workers

▪ Examples:
– Roll-out a new performance process
– Drive annual benefits communication
– Share corporate values and strategy

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 17

Onboarding communities support all stages of the employee lifecycle

External communities
for pre-hires Centralized access to
(limited access) relevant information

Automatic invites based

on employees’ profiles

Role-specific
onboarding activities

Forums to engage and

ask questions
Announce onboarding
related news

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Learning communities to support business transformation

▪ Foster a culture of learning and sharing across

the entire company
▪ Harness on-the-job training experiences
▪ Preserve intellectual capital and knowledge
▪ Utilize modern learning practices (e.g. learn-
apply-share) via multimedia, micro-learnings,
multimedia, mobile

SAP was named a

CHAMPION in Wainhouse
Research’s 2017 Video
Solutions for Corporate
Learning report.

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 19

Employee development through mentoring communities

Scale mentoring across the organization

▪ Reduce time to create mentoring program groups
– Group creation from within SAP SuccessFactors
Succession & Development
– Automated invitations to matched mentors and
mentees
▪ Establish best practices through templated groups for
one-to-many and many-to-many mentoring

Maximize investment in mentoring

programs
▪ Ensure effective roll-out by communicating program
goals, participants’ tasks and responsibilities
▪ Drive participant interaction and program engagement

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Thank you.