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ER Ethan Ross-Szautner Created on July 22, 2022 Question Info

Black screen of death Last updated October 20, 2022

I have the black screen of death ctrl alt delete works but task manager wont open when i go to Views 1,168
troubleshooting settings login screen hold shift restart i use to be able to uninstall updates but
now when i try its like my pc tries to but when i try my pc does not show a display to my moniter Applies to:
and it acts like it dies and same thing happens when i try to safe boot and so when i try to
uninstall updates it does not work cause its like my pc dies and it cant uninstall the update it also Windows / Windows 10 /
wouldnt reset Devices and drivers

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Replies (4) 

Greg Carmack Replied on July 22, 2022

Independent Advisor
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hi Ethan. I'm Greg, 10 years awarded Windows MVP, here to help you.

1) See if you can System Restore to a point before the problem started:
https://itechhacks.com/system-restore-windows-11/

System Restore is your first line of defense and can take you back to a point before a
problem began like a time machine. If it doesn't help then you can undo it. Read
about it first in the tutorial above and then try restoring to just before this started. If
System Restore is not enabled on C drive do that now so it's available in the future.

If the problem repeats or System Restore doesn't work then check which Windows
Updates were installed at Settings > Update & Security > Windows Updates > Update
History, uninstall them there or System Restore again, then immediately check for and
block the Updates with the Hide Updates tool explained here:
https://www.tenforums.com/tutorials/8280-hide-s...

If necessary System Restore and Uninstall Updates can also be run from the WinRE
Repair Mode accessed one of these ways: https://www.elevenforum.com/t/boot-to-
advanced-...

2) Try these fixes for black screen of death in Windows 10:

https://www.makeuseof.com/tag/troubleshoot-fix-...

https://www.m3datarecovery.com/data-recovery/wi...

https://computer.howstuffworks.com/black-screen...

https://www.avg.com/en/signal/fix-windows-black...

There are other black screen crashes in Windows 10 including black screen at startup,
black screen during gaming, and black screen with cursor which have different fixes.
Let me know if it's one of those.

3) Go over Windows using this checklist to make sure the install is set up correctly,
optimized for best performance, and any needed repairs get done:
http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues,
then Step 7 to check for infection the most thorough way, then step 10 to check for
damaged System Files, and also Step 16 to test a new Local Admin account to replace
yours which may be corrupted. Then if necessary continue with the other steps to go
over your install most thoroughly.

4) Update your drivers and BIOS/UEFI firmware from the PC or motherboard maker's
Support Downloads web page, using the full model number, Serial Number or Dell
Service Tag on sticker. Compare the latest drivers available for download with the
ones presently installed in Device Manager reached by right clicking the Start button.
Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound,
USB3, Bluetooth, Network and all other drivers, or else download and install the latest
now.

Updating drivers from the Device Manager or Windows Update is rarely enough. The
most basic thing we need to learn to maintain a PC is keep the latest manufacturer's
drivers installed from their Support Downloads web page. Everything else depends on
this.

5) If nothing else works then do a Repair Install, by installing Media Creation Tool,
open tool and choose to Upgrade Now. This reinstalls Windows while keeping files,
programs and most settings in place, is the most stable method to advance to the
latest version, and solves most problems. Tutorial here:
https://www.tomshardware.com/how-to/fix-windows...

Feel free to ask back any questions. Based on the results you post back I may have
other suggestions if necessary.

______________________________________________

d d l h l k f b h
 Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to
be providing accurate, safe information. Watch out for ads on the sites that may
advertise products frequently classified as a PUP (Potentially Unwanted Products).
Thoroughly research any product advertised on the sites before you decide to
download and install it.
_________________

I will not quit for those who work with me.

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ER
Ethan Ross-Szautner Replied on July 22, 2022

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In reply to Greg Carmack's post on July 22, 2022

I tried all of thoose but when i open advanced startup it opens but whenever i start to
do a process of reset or safe mode my pc stops showing display to moniter when it
was working fine

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VI
viennafiji Replied on July 22, 2022

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if your got access to another computer monitor connect that to the computer and
boot up see if the same problem occurs.

change monitor cable try that too problem still presence.

Turn off computer open the casing and reseat your computer ram in there slots then
boot up and see what happens.

you could also try restore point using DVD version off your operating system if you
have access to dvd drive to see what happens.

other than that it elimination process for other issues but sound bad like your monitor
is dead or worst port for motherboard is faulty.

**** No

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Greg Carmack Replied on July 22, 2022

Independent Advisor
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Ethan, are you trying Advanced Startup Options because you cannot get into
Windows or it isn't stable enough?

Can you try another monitor?

It may be necessary to create bootable media on another PC to access Advanced

Startup Options to try repairs, a Reset or do the Clean install. The bootable media has
it's own set of files so that repairs or Reset might work better, doesn't require a
password, and you'll have it to if necessary do the vastly superior Clean Install.

To create Windows 10 Installation Media on another PC install Media Creation Tool

and follow the directions here: https://www.microsoft.com/en-US/software-downlo...

Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key given
here: https://www.sysnative.com/forums/hardware-tutor...

If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in
chart in link above) to turn off Fast Boot or Fast Startup first.
Choose the boot device as a UEFI device if offered, on second screen choose Repair
Your Computer, then Advanced Troubleshoot Options, then:

1) Try a System Restore, working backward.

2) If that fails try Uninstall Updates as far back as necessary to see if this was caused
by an Update. If Steps 1 or 2 get it started then immediately check Windows Update
for Updates and hide them using this tool:
https://www.tenforums.com/tutorials/8280-hide-s...

3) Open the Command Prompt to:

a) run System File Checker: https://www.wintips.org/how-to-run-sfc-offline-...

and DISM: https://www.ubackup.com/windows-10/dism-offline...

b) run a full Disk Check: https://www.windowsdigitals.com/how-to-run-chkd...

c) trigger Safe Mode with Networking (for internet) or Safe Mode following Option 3
here: https://www.digitalcitizen.life/4-ways-boot-saf... to roll back Updates & Drivers
in Windows Update History, update your drivers from the PC/Motherboard
manufacturer's website and diagnose further with these steps:
https://www.howtogeek.com/164876/how-to-use-saf....

You can also create a new Local Admin account to replace yours:
https://www.isumsoft.com/windows-10/3-ways-to-c...

d) To replace the User account try to enable the built-in elevated Admin account from
Option Five here:
https://www.tenforums.com/tutorials/2969-enable...

Boot into this emergency Admin account (leaving password box blank) to create a
new Local Admin account:
https://www.isumsoft.com/windows-10/3-ways-to-c...

Sign into the new Account, make sure it works correctly, if so move your files over via
C:\Users, when ready delete the old account and change the new one to your MS
Account if desired in Settings > Accounts > Your Info > Sign in with a MS Account
instead.

4) If those fail then go back to Troubleshoot Options to do a Reset. Make it a deep

clean reset to set up a new account, with Cloud option to download fresh installation
files so it doesn't use old onboard files that may be corrupted.

5) If that fails choose Install Now, then Custom Install, then at the drive selection
screen delete all partitions down to Unallocated Space to get it cleanest, click Next to
let it create needed partitions and start install - this makes it foolproof. Everything
needed to Clean Install is here: http://answers.microsoft.com/en-us/windows/wiki...

6) If you have files that aren't backed up you can use the same bootable media to try
to rescue your files using these methods: http://answers.microsoft.com/en-
us/windows/wiki...

Your files should be backed up at all times if you value them at all. In the Clean Install
tutorial in Step 5 I give the best methods to back up.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I
will keep working with you until it's resolved.

________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to
be providing accurate, safe information. Watch out for ads on the sites that may
advertise products frequently classified as a PUP (Potentially Unwanted Products).
Thoroughly research any product advertised on the sites before you decide to
download and install it.
_________________

I will not quit for those who work with me.

Was this reply helpful? Yes No

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