Md Wasif Jamal

Desktop Support Engineer with India Experience

D.O.B.: 20-06-2003
Nationality: India
Location: Mumbai,
India Mobile: +91
8928121713
Email: mohd10wasif@gmail.com

PROFILE
To work in a challenging environment demanding all my skills and effort and
adapt myself in different fields, and realize my potentials and contribute to the
development of organization with impressive performance.

OBJECTIVE
TO get an opportunity where I can make the best of my potential and
contribute to the organization’s growth.

EDUCATION
+2 Model High School, Munger Bihar India
10th BBOSE PATNA
Kohinoor Technical Institute, Thane Maharashtra
Diploma In Computer Hardware & Networking (DCHN)

LANGUAGES

English – Basic reading, writing and speaking

Hindi – Excellent reading, writing and speaking
Urdu – Excellent reading, writing and speaking
TECHNICAL SKILLS

 Knowledge of network troubleshooting, Ethernet and IP configuration.

 Knowledge of computers and other hardware devices.
 Knowledge of DHCP & DNS
 Crimping & Punching
 Knowledge of Outlook Configuration, Outlook Backup, Imap & Pop3.
 Knowledge of software distribution and patch management.
 Installation operating system OS 7/8.1/10/11/server.
 Installation of Networking & Sharing.
 Good Knowledge of Desktop & Laptop Assemble Disassemble All type & Brands
 Printer Installation & Configuration All Brands.

Page 1 of 2
PROFESSIONAL EXPERIENCE

Company Name : Syscon computer systems (Kalbadevi Mumbai)

Duration : 15-02-2020 To 30-01-2022
Role : Desktop Support Engineer
Client Place : Opulus Electricals India Private Limited (Chembur)

Present Experience
Company Name : HP World Dream Machine (Dombivli)
Duration : 16-01-2022
Role : IT Support Engineer (Field job & laptop professional)

Client Place : All Over Mumbai

Responsibilities and Role details:

 To resolve incidents and upgrade different types of software and hardware.

Installation of new hardware for customers, such as new monitors, docking
stations, or keyboards. May also include diagnoses and resolving software
and hardware incidents, including operating systems (Windows 7/10/11) and
across a range of software applications on the client machine (Office
applications, Outlook, Skype for Business, etc.)
 Guide users with simple, step-by-step instructions
 Conduct remote troubleshooting
 Troubleshoots hardware and software issues
 Provide technical Support to users
 Troubleshooting and configure the email clients like outlook (2010, 2013,
2019)

OTHER INTERESTS

Learning new thinks , Playing cricket, Music, Bike riding

THANKS

Md Wasif Jamal

Page 2 of 2