Miranda Kekana

Recep onist

ti
ti
ti
231 Minnaar Street, Pretoria Central.

ti
rndkekana@gmail.com
0646845097

ti
OBJECTIVE

ti
tti
ffi
I’m a Hospitality Management graduate that desires to become an
expert within the industry and to work in an environment which

ti
encourages me to succeed and grow professionally where I can u lize
ti
ti
my skills and knowledge appropriately.
ti
ti
ffi
CAREER OVERVIEW

ti
Recep onist The Living Adventure Managed By Accor - Doha, Qatar
October 2022 - January • I was working for one of the FIFA WORLD CUP PROJECTS.
2023
• Where we were providing accommoda on for FIFA WORLD CUP
FANS AND FIFA MEDIA OFFICIALS.

• My posi on required:

• Gree ng and welcoming arriving guests at front desk.

ti
• • Maintaining a posi ve a tude and friendly demeanor.
• • Providing guests with a friendly, accurate and e cient check-in/
check-out process using HOTELOGIX system.
ti
• • Providing informa on and responding to guest requests in a
mely and sa sfactory manner.
• • Assis ng with with administra ve tasks.
• • Answering hotel phone and e ciently transferring calls as
necessary.
• • Managing guest reserva ons.
• • Database and records management.

Food Assistant/ FH Odendaal Hospital - Modimolle, Limpopo

Cook • I dealt with meal prepping.
May 2022- September • Kitchen hygiene.
2022 • Cooking for pa ents according to their therapeu c diets.
ti
• Stock taking.
 • Daily prepara on for the next day according to the menu.

ti
• Delivering food to di erent wards.

tt
ti
• Kitchen deep cleaning weekly.

ti
ti
tt
Recep onist & The Maslow Hotel, Menlyn Maine - Pretoria
Concierge • Checking in and Checking out guests using Opera system.

ti
Internship • Switchboard opera ons, transferring of calls to appropriate

ti
ti
May 2021 - June 2021 departments.
• Working hand in hand with back of house department
(maintenance department, housekeeping department &

ti
ti
reserva on).
ti
• Crea ng a warm environment for guests
ti
tt
• Welcoming guests with a warm smile.

ffi
• Presen ng guests to their room.
ti
ti
• Room & Property tours.
ti
• Prepara on for roman c turndown services for guests who
requested for it.
ti
• Downloading reserva ons summary to keep track of in house
guests, arrivals, departures.
ti
ti
• Dealing with guest requests and folios.
• Transport organisa ons for guests.
ti
SKILLS
ti
• Good analy cal and planning skills.
• Good Accuracy and a en on to details.
• Excellent problem analysis.
• Excellent judgement according to the situa on.
• Communica on (both verbal and wri en)
ti
• Teamwork.
ff
• Problem solving & Cri cal thinking
• Ini a ve and enterprise.
• Planning and organising.
• Self-management.
ti
• Crea vity.
• Reserva ons.
• Telephone e que e.
• Computer literate (MS O ce, MS Word).
• Administra on assistance.

EDUCATION
 Ter ary Educa on The Interna onal Hotel School - Pretoria, Menlo Park
March 2021 - December
2021

High school Hoërskool Nylstroom - Modimolle, Limpopo

Educa on
2009 January - 2015
December

REFERENCES

Nelson Letsoake - "The Maslow Hotel, Time Square Menlyn Maine."

Front Desk Supervisor.
078 418 9268.

Kwena Seanego - FH Odendaal.

Chief Die cian.
066 026 1189.
ti
The Living Adventure by Accor - Upon Request

Front O ce Manager : Ahmed Salem, email address;

ahmad.salem@accor.com
ffi
ti
ti
ti
ti