ACADEMIC BACKGROUND

ADVERTISING AND PUBLICITY (PAUSED AFTER 4TH SEMESTER)

IBMR – RIO DE JANEIRO
LAW
PUC – RIO DE JANEIRO
STANDARD ENGLISH COURSE
STAFFORD HOUSE INTERNATIONAL – CHICAGO, IL

QUALIFICATIONS / DEVELOPED SKILLS

o In charge of internal and external tools of a ticket sales
platform for shows and events.
o Client relations: providing high-quality services and constant
support, seeking to acquire and maintain customer loyalty.
o Skilled in operational service activities surrounding event
planning, such as: contract elaboration tools (Pipedrive, Zapier
and Clicksign), event management on the platform, event
registration and ticket sales batch cycles, connecting
producers to all company departments related to his product:
Marketing, Customer Service, Support, Operations and
Financial.
o Adept at mobile and internet communication applications.
o Proactive in handling clients’ problems and questions.
o Focused performance on constant information exchange and
learning, and teamwork.
o Good listener; focused and efficient in problem-solving.
o Constantly engaged in meeting deadlines and achieving goals.
o Tailoring each guest/client experience according to their
profile (hotel management).
o Schooled and apt at utilizing the Opera (Hotel management)
and Linx (Commercial) systems.
o Knowledgeable on the standards established by Leading
Hotels of the World.
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ACADEMIC BACKGROUND
CUSTOMER SUCCESS ANALYST (DEC 2021 – AUG 2022)
INGRESSE – RJ

SERVER(JUN 2021 – DEC 2021) CIPRIANI – COPACABANA PALACE

HOTEL – MICHELIN STARRED RESTAURANT – RJ

SERVER(JAN 2019 – APR 2020)

SAL GROSSO RESTAURANT BY CHEF AND TV HOST HENRIQUE FOGAÇA – BARRA
SHOPPING – RJ

HOSTESS(AUG 2018 – JAN 2019)

QUADRIFOGLIO RESTAURANT – VILLAGE MALL – RJ

RECEPTIONIST IN CHARGE OF SPA(SEP 2016 – MAR 2018)

HOTEL EMILIANO – RJ

SALESPERSON (APR 2015 – MAY 2016)

VIX PAULA HERMANNY – RIO DESIGN, LEBLON – RJ

SALESPERSON (JAN 2011 – JUL 2012)

RICHARDS – FASHION MALL – RJ