Struggles in using Microsoft Applications among Grade

11- CSS students of Palompon National High school during the

school year 2022-2023

A group Research

Presented to

Mrs. Ruth Inong

Palompon National High School

Senior High School

S.Y. 2022-2023

By:

Louie Jay Asmolo

Niño Dagohoy

Edison Longkines

Kristel Ann Moncano

Ivy Resando

i
 ACKNOWLEDGEMENT

This research is made possible through the help and support from

everyone, including parents, teachers and friends. Please allow us to dedicate our

acknowledgement of gratitude towards the following significant advisors and

Contributors:

First and foremost I would like to thank God for His unconditional guidance and

wisdom as we make our research.

Second, we would like to thank our instructor Mrs. Ruth Inong for her most

support and encouragement for giving us this research. This gives us the experience on

how to cooperate and engage ourselves in a serious project

Finally, we sincerely thank our parents, family and friends, who provide the

advice and for the financial support. The product of this research paper would not be

possible without all of them.

ii
 ABSTRACT

This study aims to investigate the challenges faced by Grade 11 students at

Palompon National High School in using Microsoft Word, Excel, PowerPoint, and other

popular Microsoft applications during the school year 2022-2023. The primary objectives

of this research are to explore solutions for improving the use of these applications,

identify the reasons behind the struggles experienced by students, and determine the

usefulness of other Microsoft applications for students, teachers, and office workers.

Additionally, the study aims to examine how Microsoft applications contribute to

academic success.

The significance of this study lies in its potential to assist students, teachers, and

office workers in enhancing their proficiency in using Microsoft applications. For

students, this research can provide valuable knowledge on how to effectively utilize

Microsoft applications for their projects. Likewise, teachers can improve their skills in

utilizing PowerPoint for lessons and excel for grade calculations. Office workers can also

benefit from this study as it can help them accelerate their Microsoft skills in the

workplace.

The scope of this study is limited to Grade 11 students in the CSS program at

Palompon National High School during the academic year 2022-2023. The focus will be

on identifying the struggles encountered by students when using Microsoft applications

and proposing methods to make schoolwork easier through their effective utilization. The

iii
findings of this research will benefit the Grade 11 CSS students, teachers, and future

researchers.

To conduct this study, a research design will be employed, involving the

collection of data through a survey questionnaire distributed to a purposively selected

sample of Grade 11 Algeria students. The survey questionnaire will serve as the primary

research instrument, and the gathered data will be analyzed and interpreted by the

researchers to draw meaningful conclusions.

By investigating the struggles in using Microsoft applications and proposing

solutions, this study aims to bridge the gap between student challenges and effective

application usage. The outcomes of this research will provide practical recommendations

to improve the students' experience and proficiency in utilizing Microsoft applications for

academic success.

iv
 Table of Contents

Title Page........................................................................................................................................i
ACKNOWLEDGEMENT..............................................................................................................ii
ABSTRACT..................................................................................................................................iii
Table of Contents...........................................................................................................................v
Chapter I
INTRODUCTION..........................................................................................................................1
Statement of the Problem............................................................................................................3
SIGNIFICANCE OF THE STUDY............................................................................................4
SCOPE AND DELMITATION..................................................................................................5
DEFINITION OF TERMS.........................................................................................................6
Chapter II
Review of Related Literature and Studies.......................................................................................7
CHAPTER III
RESEARCH METHODOLOGY....................................................................................................9
Research Environment................................................................................................................9
Research Respondents................................................................................................................9
Research Instrument.................................................................................................................10
Data Gathering..........................................................................................................................10
CHAPTER IV
PRESENTATION AND ANALYSIS OF DATA.........................................................................11
Chapter IV
Summary of findings....................................................................................................................21
CHAPTER V
Conclusions &Recommendations.................................................................................................23
Conclusion................................................................................................................................23
Recommendations.....................................................................................................................26
Bibliography.................................................................................................................................27

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vi
 Chapter I

INTRODUCTION

According to Techtargert, Microsoft is Microsoft is the largest vendor of

computer software in the world. It is a leading provider of cloud computing services,

video games, computer and gaming hardware, search and other online services. Microsoft

corporate headquarters is located in Redmond.

According to Lifeware, Microsoft Word is a word processing program

that was first developed by Microsoft in 1983. Since that time, Microsoft has released an

abundance of updated versions, each offering more features and incorporating better

technology than the one before it. The most current web-based version of Microsoft

Word is Microsoft 365, but the software version of Microsoft Office 2019 includes Word

2019.

Microsoft Word is included in all of the Microsoft 365 application suites. The

most basic (and least expensive) suites also include Microsoft PowerPoint and Microsoft

Excel. Additional suites exist and include other Office programs, such as Microsoft

Outlook and Skype for Business.

According to Lifeware, Microsoft PowerPoint is a slideshow presentation

program first developed by Forethought, Inc. for the Macintosh computer in 1987 and

purchased by Microsoft in 1990. Microsoft has released several updated versions, each

1
offering more features and incorporating better technology than before. The most current

version of Microsoft PowerPoint is available in Microsoft 365.

According to Lifeware, Excel is an electronic spreadsheet program that is used for

storing, organizing, and manipulating data.

According to Softtrader, Microsoft Publisher is a desktop publishing application.

This tool is part of the business Microsoft Office packages (Standard, Professional &

Professional Plus). Unlike Microsoft Word, which focuses on proofing and text

composition, MS Publisher focuses on layout and page design.

Publisher can be used to create a wide variety of publications, from business cards

and newsletters to calendars and greeting cards. Publisher is an easy-to-use tool for users

that are not design professionals. Microsoft Publisher is also a cheaper substitute for

programs such as Adobe InDesign.

Additionally, there are 365 applications under Microsoft, However we researchers

will not conduct a study on the other 361 applications, Due to The research being

elongated if we include the other 361 applications, in addition to that the 4 applications

that we will be researching are the most famous one’s, moreover this 4 are the

applications that the students used the most.

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 Statement of the Problem

The purpose of this study is to determine the struggles of using Microsoft word

application among the grade 11 students of Palompon National High School, School Year

202-2023

1. What are the Solutions to improve using the 4 of the most popular Microsoft

applications for students and teachers?

2. Why are Grade 11 students struggling in using the 4 of the most popular

Microsoft applications for students, teachers, and office workers?

3. What are other Microsoft applications that are useful for the students, teachers,

and office workers?

4. In what ways Microsoft applications help learners achieve academic success?

3
 SIGNIFICANCE OF THE STUDY

This study focuses in the struggles in using Microsoft applications

among Grade 11 students of Palompon National High School, that can improve

their ways on using the Microsoft applications. Thus, this study will be

advantageous to the following persons:

Students- This can help students gain knowledge on how to operate

Microsoft application well, especially in making their projects

Teachers- This can help teachers improve their Microsoft skill specially

in using PowerPoint presentation in their lesson and in calculating grades using

excel

Office worker- This can help accelerate Microsoft skills especially in

doing Microsoft work office.

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 SCOPE AND DELMITATION

This study delimits its coverage on the struggles of using Microsoft

Applications among Grade 11- CSS students of Palompon National High School,

year 2022-2023, The study will focus on the ways to enhance and Make work

school easier while using Microsoft Applications. The benefactors of this study

will be the Grade 11- CSS of Palompon Nation High School, students, teachers

and future researchers.

Specifically, this study will be conducted to investigate the

Struggle in using Microsoft applications. The researchers conducted this at

Palompon National High School Located in Palompon, Leyte Region VIII.

5
 DEFINITION OF TERMS

For further understanding of the study, the researchers give meaning to the

terminologies that are unfamiliar to the readers

Applications-This application program or application software, is a computer

software package that performs a specific function directly.

Microsoft- is is the largest vendor of computer software in the world. It is a

leading provider of cloud computing services, video games, computer and gaming

hardware, search and other online services.

6
7
 Chapter II

Review of Related Literature and Studies

In today’s fast-paced digital world, technology has become an integral part of our

daily lives. Microsoft applications, such as word, excel, power point, use in various field,

including education. However, despite their popularity many students encounter struggles

in using these applications. This chapter aims to explore the difficulties that grade 11-

CSS students face when using Microsoft application and the possible solution to

overcome them.

Several studies have been conducted on the topic of students ‘struggles with Microsoft

applications. According to a study by lee (2019), many students find it challenging to use

Microsoft word due to its complex features, such as formatting, inserting tables, and

creating citations, another study by smith (2022) reveal that students have difficulty using

excel because of its numerous formulas and functions.

Based on the given search results, it seems like there isn't much information

available on struggles in using Microsoft applications among grade 11 students

specifically. However, [Lee] mentions that internet access problems, lack of interaction

between teachers and students, and lack of technological skills can affect students'

academic performance. Meanwhile, [Smith] suggests that learning how to use Microsoft

Word, PowerPoint, and Excel is important for new students entering high school.

8
 The difficulties that grade 11- CSS students faced when using applications can be

attribute to several factors. Firstly, the lack of proper training and guidance from teachers

can hinder students’ ability to use the applications effectively. Secondly, the constant

updates and change to the software can make it challenging for students to keep up with

the latest feature and functionalities. Thirdly, the absence of user-friendly interface a and

tutorial can make it difficult for students to navigate and use the applications efficiently.

To address these challenges, several solutions can be implemented. Firstly,

teachers can provide more comprehensive training and guidance on how to use Microsoft

applications, including best practice formatting, organization, and presenting information.

Secondly schools can provide access to online tutorials and resources, such as Microsoft

officials website, to help students learn and master the application. Thirdly, software

developers can create more user-friendly interface and tutorials that are easy to

understand and navigate.

In conclusion, grade 11-CSS students face several struggles when using

Microsoft applications, which negatively impact their academic performance and learning

outcomes. However, by providing proper training, access to resources, and user-friendly

interface, these challenges can be overcome. It is crucial for educators and software

developers to work together to ensure that students are equipped with the necessary skills

and knowledge to use Microsoft application effectively.

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 CHAPTER III

RESEARCH METHODOLOGY

This chapter presents the research design of the study, the research

environment, research respondents, research instruments used and its validation, the data

gathering procedures used as well as the qualitative treatment of data.

The gathered data were analyzed and interpreted by the researchers. The

results will be made bases of the study.

Research Environment

The study will take place in Palompon National High School specifically at

the Grade 11 Algeria, this school is located in Oval street, Palompon, Leyte.

Research Respondents

The respondent of the study is the Grade 11 Algeria students of Palompon

National High School. The researchers will choose 5 respondents from the Grade 11

Algeria students purposively according to their field of experience. This method of

sampling helped the researchers to gather concrete information in their study.

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 Research Instrument

The researchers will make a survey questionnaire to acquire information

that might contribute to the study. The chosen apparatus was used to the chosen

respondent that may contribute in giving information.

Data Gathering

The five researchers will proceed to the classroom of the CSS students to

look for possible respondents. After finding a possible respondent, the researchers will

then ask permission to make the respondents answer a survey. After answering the survey

the researchers will then thank the respondents for their cooperation and will proceed to

organize the data collected.

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 CHAPTER IV

PRESENTATION AND ANALYSIS OF DATA

This Chapter presents the presentation of data, it’s analysis and its interpretation

of data. It deals primarily on the struggles of using Microsoft applications among grade

11 students on Palompon National High School, year 2022-2023.

Table 1

. What are your experiences on using the four popular Microsoft

applications(word, excel, power point, publisher)?

Respondents Answers

R1 There are some difficulties for me because its my first using that kind of

applications

R2 Very nice to use

R3 Its nice to use because its easy for our school presentation or projects

R4 it is very easy once you get used to it and it is helpful especially for students and

teachers

R5 Quite hard, less entertaining

R6 it is super fun because I have trouble using the application

R7 Very nice because you can learn

R8 I learned a lot ever since I used them

R9 it is difficult to use excel

R10 Complicated at first but as we were learning it became less difficult

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 The table above shows that their experiences on using the four popular

Microsoft applications were wonderful and useful for them, because they’re students,

also some of them are having difficulties on using the four popular Microsoft

applications.

Table 2

Respondent Answers

R1 Because I don’t have that kind of application

R2 Because I don’t have a computer at home

R3 because I’m not familiar how to use those four popular Microsoft applications.

R4 Because I don’t have a computer or laptop at home

R5 Very hard to use for beginners

R6 because it is too difficult to learn the other application

R7 Because I rarely use it

R8 Because I hardly use it

R9 I didn’t use them that often

R10 Maybe because I don’t own a laptop/computer

What do you think is the reason why you don’t know how to use the four popular

Microsoft applications?

The table above shows that most of the respondent’s answers were having a hard

time learning or practicing the four popular Microsoft applications. And some of them

13
answered not having enough funds or finance to buy or doesn’t have a laptop or

computer. And some just doesn’t use often.

Table 3

What do you think are the ways to improve on using the four most popular

Microsoft applications?

Respondent Answers

R1 By studying hard for it

R2 Practice

R3 to always use it if you have a presentation of project of school

R4 Always use it

R5 keep using them to familiarize and gain experience

R6 by practicing and learning it everyday

R7 Just keep using it then seek information to those that already know

R8 Just keep practicing

R9 use it frequently and watch tutorial vids

R10 by using it always and understanding the features

The table above shows that just by frequently using and practicing it, and seek

guidance, and then you can improve your skills on using the four popular Microsoft

applications.

14
 Table 4

Do you think that learning the four popular Microsoft applications is good for

your academic performance? If yes why? And if no why?

Respondents Answers

R1 Yes, Because it help us and give us knowledge

R2 Yes, because we will know how to do it

R3 Yes, it’s very useful

R4 Yes, because you can use it in your presentation in school

R5 yes, it’s very helpful in presentation, creating articles, computation and advertisement

R6 yes, because it will be easy for me to pass our strand

R7 Yes, its good because it can help a lot

R8 Yes, because as a css student, it’ll be nice if we know for extra points

R9 yes, because it is where I can edit my papers for school

R10 Yes, especially if you’re planning to work for a company someday

The table above shows that all the respondents agreed that it is good for your

academic performance because it is useful for our school activities and for making

projects that require those applications and for future work.

15
 Table 5

What are some other Microsoft applications that can help you with your academic

performance

Respondents Answers

R1 Cupcut

R2 Word

R3 Power point and Microsoft word

R4 powerpoint

R5 Microsoft Edge

R6 maybe just word because of the research

R7 I don’t I think there are none

R8 powerpoint

R9 Google drive

R10 Powerpoint and Publisher

The table above shows that most of the respondents were confused at our

questions, but some of them answered what we want, and that is google drive and

Microsoft Edge, Google drive incase you want to do it online and Microsoft edge is like

google chrome.

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 Table 6

What do you think are the benefits on learning the four popular Microsoft

applications?

Respondents Answers

R1 You can learn

R2 You can use it when you get older and at your work

R3 To have a good grade of school because it’s very useful for our academic performance

R4 you can use it in your academic performance

R5 Creating presentation, document that are essential on business or other jobs

R6 So you can be faster at your works

R7 You can speed the process of your school work

R8 I have a lot of job opportunity that is connected to it

R9 school benefits

R10 It help you prepare presentation

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 The table above shows that it is useful for just about everything related to

work and school, and for speeding the process of your work related to work and

school.

Table 7

What is hindering you from practicing the four Microsoft applications?

Respondents Answers

R1 Because I don’t have a personal laptop

R2 No computer

R3 lacks of devices

R4 I have no computer or laptop at home

R5 no computer, no good internet connection, in mobile version it requires premium version to use

all features

R6 lack of time

R7 I don’t know

R8 Super busy at work

R9 laziness

R10 Internet and lack of smooth devices

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 The table above shows that the reason why they can’t practice is that they have no

computer or laptop and doesn’t have the necessary internet speed to use or to operate it.

And some are just busy or lazy.

Table 8

What do you think is the solution for you to overcome, the problem that has been

hindering you from practicing the four popular Microsoft applications?

Respondent Answers

R1 Study correctly

R2 Buy a computer

R3 Go to an internet café or borrow equipment to my school mates

R4 Once you have a laptop or computer keep practicing

R5 use the computer in computer lab on school

R6 more time

R7 I don’t know

R8 time management

R9 stop being lazy

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 R10 Need a more stable internet and enough time to practice these applications

The table above shows that the solution is to have a laptop or computer so you can

practice and some with going to an internet café and borrowing from a school mate or

using the computers at school to practice. And some needs time and have the necessary

motivation.

Table 9.

Why is it that students in our generation is struggling on using the four popular

Microsoft applications?

Respondent Answers

R1 Because they haven’t study yet

R2 Because they didn’t practice

R3 because not all humanity can’t afford to buy a device

R4 They have no computer or they are not used to it.

R5 none

R6 because they are rushing

R7 lack of knowledge of using Microsoft application

R8 Because they were not advised or they didn’t receive education

R9 lack of technological resources

20
R10 because most students are modular/ online earning students from last year

The table above shows that the reason why our generation is struggling is because

our generation doesn’t have the device to use the applications, and because they didn’t

have experience using it or have not use it.

Table 10

Why do you think that everybody needs to learn the four popular Microsoft

applications

Respondent Answers

R1 To learn and for them to use it for work

R2 To use for work

R3 To make it easier doing projects at school like making presentation

R4 Because they can use it in their academic performance.

R5 for future jobs they want to apply

R6 You should study what should be study for the subject

R7 To hasten the process of school work or office work

R8 Because it will be faster when you have an opportunity when you know it

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R9 it is helpful for students and others

R10 So that they will be able to create good presentation and other media needed for their future

career

The table above shows that the reason why we need to learn the applications is

that we can use it for our future work and it can help in the student’s academic

performance, and to hasten the process of school work and office work.

Chapter IV

Summary of findings

Based on our research findings in Chapter Four, the experiences of participants

using the four popular Microsoft applications were generally positive for students.

However, some respondents faced difficulties in effectively utilizing these applications.

Challenges included learning and practicing the applications, often due to financial

constraints, limited access to devices like computers or laptops, and infrequent usage.

The findings highlighted the significance of regular usage, practice, and seeking

guidance to improve skills in using the Microsoft applications. All respondents agreed

22
that these applications positively impact academic performance by being useful for

school activities, projects, and future professional work.

Despite some confusion among participants, a subset of respondents provided the

desired responses, mentioning Google Drive and Microsoft Edge. Google Drive was

recognized as a valuable online tool, while Microsoft Edge was identified as a browser

similar to Google Chrome.

While the Microsoft applications proved useful for work and school-related tasks,

barriers hindered practice and proficiency. Lack of access to devices, insufficient internet

speed, and personal factors like busyness or laziness were identified as reasons for

struggles.

To overcome these challenges, acquiring a personal computer or laptop was

suggested, along with alternatives such as using internet cafes, borrowing devices, or

utilizing school computers for practice. Respondents also stressed the need for time and

motivation to enhance proficiency.

In conclusion, our research emphasizes the importance of these Microsoft

applications in students' lives. However, obstacles related to access, learning, and practice

must be addressed to maximize their effectiveness. Providing necessary resources,

guidance, and motivation can lead to improved proficiency and overall academic success.

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 CHAPTER V

Conclusions &Recommendations

This chapter presents the conclusion based on the findings of the study and

the recommendations to further improve the study

Conclusion

This study focuses on the struggles of using Microsoft Word, Excel, PowerPoint,

and Publisher among Grade 11 students of Palompon National High School. The research

objectives were to identify the solutions to improve the use of these applications,

24
understand the reasons for students' struggles, explore other useful Microsoft

applications, and examine how Microsoft applications contribute to academic success.

1. This study delves into potential solutions aimed at enhancing the utilization of

Microsoft applications. An effective approach entails providing students with

comprehensive training and guidance under the authority of teachers, thereby

enabling them to gain a thorough understanding of the applications' intricate

features and functionalities. Furthermore, the provision of convenient access to

online tutorials and resources, prominently including Microsoft's official website,

can serve as a valuable learning aid, fostering students' mastery and proficiency in

utilizing these applications. Moreover, the implementation of user-friendly

interfaces and intuitively designed tutorials that facilitate effortless navigation

holds significant promise in enriching students' overall experience, ultimately

bolstering their skills and competence in leveraging the capabilities of Microsoft

applications.

2. The challenges faced by students in effectively utilizing Microsoft applications

can be attributed to several underlying factors. Firstly, a lack of familiarity with

these applications poses a significant hurdle, as students may not have had

sufficient exposure or experience with them. Additionally, limited access to

computers or laptops at home can imped their ability to practice and develop

proficiency in using these applications. Furthermore, the complexity of certain

features and formulas within Microsoft applications can present difficulties for

25
students in comprehending and utilizing them effectively. Lastly, inadequate

practice and exposure to the applications can further hinder students' ability to

navigate and leverage their full potential. Addressing these reasons is crucial in

providing students with the necessary support and resources to overcome their

struggles and enhance their proficiency in using Microsoft applications.

3. In the context of academic performance, respondents highlighted several

Microsoft applications, including Microsoft Edge and Google Drive, as valuable

tools. Microsoft Edge, a web browser, offers a seamless browsing experience and

efficient access to online resources, aiding students in their research and

information gathering. Additionally, Google Drive, a cloud-based storage and

collaboration platform, provides convenience for storing, sharing, and

collaborating on academic documents, presentations, and spreadsheets. By

leveraging these applications, students can enhance their productivity,

organization, and collaborative efforts, ultimately supporting their academic

success.

4. Microsoft applications play a pivotal role in assisting learners in achieving

academic success through a range of beneficial features and functionalities.

PowerPoint empowers students to enhance their presentation skills, allowing them

to create visually appealing and engaging slideshows. Microsoft Word facilitates

efficient document creation and editing, enabling learners to produce high-quality

academic papers and reports. Excel aids in data organization and analysis,

providing students with valuable tools for conducting research and performing

26
 complex calculations. Publisher supports layout and design tasks, allowing

learners to create professional-looking documents and publications. Moreover,

Microsoft Edge and Google Drive provide convenient access to resources and

enable seamless collaboration, fostering effective information gathering, storage,

and collaborative efforts. These comprehensive capabilities of Microsoft

applications contribute to learners' academic achievements by equipping them

with the necessary tools and platforms for successful learning and academic

engagement.

Recommendations

Based on the gathered samples and data while doing the research, the researchers

humbly recommend to the future researchers the following:

1. Manage your time effectively. It is strongly advised for future researchers to

learn how to organize and use their time wisely to prevent scheduling conflicts.

Submitting the assigned task on time is crucial and avoiding delays allows for extra time

to review and correct any errors in the task.

2. To ensure a successful research process, it is important to have a good

understanding, familiarity, and genuine interest in the chosen topic. By selecting a topic

that you personally like, you can start your research journey with enthusiasm and

27
dedication. Studying and understanding the subject matter thoroughly will allow you to

explore and analyze the chosen topic in a comprehensive way. This approach reduces the

challenges of research since you already have knowledge and a liking for the subject,

creating a solid foundation for a smoother and more enjoyable research experience.

Bibliography

b>References:

Alias, bity S. et al. (2021). The Effectiveness and Challenges of Online Learning

for Secondary School Students. Malaysia. Faculty of Education, University Kebangsaan

Malaysia href='https://files.eric.ed.gov/fulltext/EJ1309475.pdf' target='_blank' class='text-

purple-1 underline'>The Effectiveness and Challenges of Online Learning for

href='https://stebusiness.weebly.com/btt-1o1-course-reflection/1' target='_blank'

class='text-purple-1 underline'>Discuss what you learned in this course. How will this

course

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 Ballew Joli.(2021).What is Microsoft Powerpoint. https://www.lifewire.com/microsoft-

powerpoint-4160478

French Ted.(2020).What is Microsoft Excel and what does it

do?.https://www.lifewire.com/what-is-microsoft-excel-3573533

https://softtrader.eu/microsoft-publisher-what-use-it-for/

Ballew Joli.(2021).What is Microsoft word.https://www.lifewire.com/microsoft-word-

4159373

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