Chetan Kaul

Email: chetankaul00005@gmail.com
Mobile: +91 9606530195
Technical Support Engineer at VMware

Experience Summary :
● Good experience with storage techniques
● In-depth understanding of storage industry and technical trends ● Ability to analyse profitable
use of information technology ● Understanding of Networking concepts.
● Understanding of Virtualization concepts.
● Immense capability to work in a team environment and outline technical direction.

Profile Highlight:

Designation: Project Engineer, Remote Proactive Team under DELL EMC Isilon
Organization: Wipro Technologies, Bengaluru
Domain: EMC Storage
Product: Isilon
Duration: January 2017 to till January 2020

Designation: Dell EMC System/Storage Admin.

Organization: Dell EMC under Payroll of Norwin technologies.
Domain: Dell EMC
Product: Servers and Storage Arrays
Duration: January 2020 till October 2022

Designation: Technical Support Engineer

Organization: VMware limited
Domain: Storage
Duration: October 2022 till Present.

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Work Experience Summary:

Currently working as technical support engineer at VMware.

● Joined Wipro in 2017 and took up responsibility to maintain and Isilon troubleshooting intermediate
● Resolving the automated and customer generated tickets. Creating Root Cause Analysis (RCA) for the
new issues.
● Handle the acceptable volumes of user requests/calls and complete them in the specified Time to meet
the SLA targets.
● Assisting EMC Field Engineers when an issue occurred during any FRU replacements. Server rebooting
with prior information to clients without any business impacts.
● Assisting support engineers to resolve various issues related to Isilon including issues during storage
provisioning, Disaster recovery operations and storage hardware related issues. Mentoring new Tech
Support Engineers.
● Responsible for resolving the tickets via calls, emails or any other communication medium.
● Direct interaction with the EMC's global clients and EMC's local authorities to resolve any issues.
● Identify and resolve the complex issues on a day-to-day basis, escalating if required to the relevant
support area and senior management.
● Responsible to achieve highest level of customer satisfaction, maintain customer CSAT rates and drive
the team towards the excellence by providing the various trainings on a monthly basis.
● Checking the Storage array health status remotely and take an appropriate action if any issue found.
● Analyse and resolve escalated problems within target. Ability to manage storage arrays using both CLI
and GUI tools.
● Coordinate with the functional and internal audit teams.
● Accustomed to working in fast-paced environments with the ability to think quickly and successfully
handle difficult customers
● Worked as a system administrator for Windows and Linux based servers and performing health checks
on the Storage arrays.

● Currently working in VMWare in Global Storage Support team and assisting customers facing issue with
the datastores and host in the VMware and VCenter.
● Adding and troubleshooting the storage issue withing the hosts using GUI and CLI.
● Focusing on the customer satisfaction by ensuring the issue is resolved by providing appropriate
resolution for the issue raised.

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Education:

Bachelor’s of Computer Application from IP University, New Delhi.

Personal Details:

Date of Birth : 05-11-1993

Father’s Name : Sumant Kaul
Sex : Male
Languages Known : English, Hindi, Kashmiri, Punjabi
Nationality : Indian
Permanent Address : GH- 2/ 111-b, Ankur Apartments, Paschim Vihar, new Delhi- 110063

I do hereby declare that all the above information given by me is true, complete and correct to the best of my
knowledge and belief.

Dated: --------------------------------------
Place : Chetan Kaul

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