Impact of Organizational Structure Dimensions On Knowledge Management. Case Study Ministry of Social Affairs

‫الرحمن الرحيم‬ ‫بسم‬
‫الجامعة اإلسالمية‬
‫عمادة الدراسات العليا‬
‫كلية التجارة‬
‫قسم إدارة األعمال‬
‫ﺃﺛﺮ ﺃﺑﻌﺎﺩ ﺍﳍﻴﻜﻞ ﺍﻟﺘﻨﻈﻴﻤﻲ ﻋﻠﻰ ﺇﺩﺍﺭﺓ ﺍﳌﻌﺮﻓﺔ‬
‫دراسة حالة‪ :‬وزارة الشؤون االجتماعية‬

‫‪Impact of Organizational Structure Dimensions on Knowledge‬‬
‫‪Management. case study Ministry of Social Affairs‬‬
‫‬
‫ ‬ ‫‬ ‫‬
‫ ‬
‫‪ .‬‬
‫قدمت ھذه الدراسة استكماالً لمتطلبات الحصول على درجة الماجستير في إدارة األعمال‬
‫‪1437‬ھـ ‪2015 -‬م‬
‫قال تعالى‪] :‬قَالُو ْا ُ‬
‫س ْب َحانَ َك الَ ِع ْل َم لَنَا إِالﱠ َما َعلﱠ ْمتَنَا‬
‫إِنﱠ َك أَ َ‬
‫نت ا ْل َعلِي ُم ا ْل َح ِكي ُم[‬
‫[‬ ‫]‪:‬‬
‫ب‬
‫ﺍﻹﻫﺪﺍء‬
‫إلى من ھو دوما ً القدوة‪ ،‬العطاء والدافع لي إلى األمام‪ ...‬إلى أبي الغالي‬
‫السيد الفاضل‪ :‬د‪.‬حسن محمد رضوان‬
‫إلى من حفتني برعايتھا وكللتني دوما ً برضاھا ودعائھا‪ ....‬إلى غاليتي ‪ ...‬أمي‬
‫السيدة الفاضلة‪ :‬سعاد محمود رضوان‬
‫إلى الروح الطاھرة‪ ،‬التي ما فارقتنا‪ ،‬ونشعر بھا دوما ً بيننا‪ ،‬إلى روح الشھيد الغالي‬
‫أخي أشرف‪ ...‬رحمه وأسكنه فسيح جناته‪ ،‬وجمعنا وإياه على حوض الرسول‬
‫صلى عليه وسلم‪.‬‬
‫إلى الكرام إخوتي وأخواتي‪...‬‬

‫(‪.‬‬ ‫(‪ ،‬إيناس‪ ،‬إيمان‪ ،‬أسيل‪ ،‬أشرف)حفظه‬ ‫طارق‪ ،‬رامي‪ ،‬محمد‪ ،‬أشرف)رحمه‬
‫إلى رفيقة عمري‪ ،‬أختي وغاليتي ‪ .....‬وديان الھسي‪.‬‬
‫إليھم جميعا ً أھدي ثمرة جھدي المتواضع‬
‫الباحثة‬
‫صفاء حسن رضوان‬
‫ت‬
‫ﺷﻜﺮ ﻭﺗﻘﺪﻳﺮ‬
12 :‫لقمان‬ ْ ُ ََِّ ُ ‫قال تعالى‬

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Abstract
This study aims at identifying the impact of the organizational structure dimensions on
knowledge management in the Ministry of Social Affairs in the Gaza Strip. The
researcher used the descriptive analytic methodology and relied on both primary and
secondary sources of information. To realize the objective of this study, the researcher
designed a questionnaire that consists of 65 paragraphs as the major tool of this research
to collect data from the study sample. The study population consists of the employees
of the Ministry of Social Affairs in the Gaza Strip of different grades: third grade,
second grade, first grade and senior grades. The number of respondents was 207
persons from which 202 questionnaires were correct. The data was processed and
analyzed by using SPSS.
The study drew a numbers of findings, which are the following; levels of organizational
structure dimensions are (71% formality, 63% complexity, 62% specialization, 58%
communities of practices, 48.6% decentralization), levels of knowledge management
operations are (64% the storage of knowledge, 60% knowledge distribution, 59.8%
knowledge identification, 59.6% knowledge application, 59.2% generating knowledge),
there is significant statistical relation between the organizational structure dimensions
with its fields (formality, complexity, decentralization, specialization, communities of
practices) and knowledge management. The independent variable (organizational
structure dimensions) explain 60% of variance effects the dependent variable
(knowledge management). There are no differences in respondents answers about
organizational structure dimensions and its reflect on knowledge management refers to
personal factors (age, gender, job title, qualification, number of years of service).
The study suggested a number of recommendations, the most important of which are the
following: investing the positive points of formality to support knowledge management
through activating the guide of word procedures and developing it through activating
the guide of work procedures and developing it professionally for all services and
ensuring its distribution to all administrative levels and its continuous updating.
Supporting specialization as an element of organizational structure through the
participation of employees in training workshops related to his work major. The
necessity of horizontal integration of complexity as an element of the organizational
structure through emphasizing the importance of professional groups as a strategy to
activate the knowledge management in the ministry. It necessary to give wider
authority and decision making capacity to the directorates and private centers relevant to
the participation of the employee to identify the requirements needed for professional
performance. It is also necessary to include employees in the training sessions, making
strategies, and work plans. Motivating and encouraging work group to form a
community that helps in sharing knowledge effectively to serve the organization to
execute its mission.
‫س‬

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24
' " $% 2.2.4
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!= 7 = "# 61 L2 R# 74 (32-31،2010)1 ,-4 2*
Q + . / E4 =( &W 1 81 ! P' & A != + 9
%= *4 #/ $ 7 6= D'?- L2 $+ $ 7 = "# %1 !
I:!' = * 4
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25
7& =% A ;#& 7/ 2/ 7' 7& & & <' E I3
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? != CE .#4 7 7 )* ! =( & ? F
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% - ' $1 "# =4 & != $F :'
7 9 # %' $ "# =( )' 7 9+ A .'
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#& E .' 1 $ 4 14 $ 7 "# )% '
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.(46-45 2008 ) $Q != A .' = 32* T
7 = .' %# $1 "#' 7 ! 7 & C#*
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7 7 =# 7Q& 7 ' #& D # A A
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.(117،2011،7') T (
26
(117،2011،7') I:7 . / "# 7 "# L4 != = )
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.(93،2011،7')
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(151،2011،7') ' " ( ) * 2.2.6
' 9 / ,'? @= 1 . / 8 W = 9 / ,'? 7/
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7 9 & "#( $1 != = & %" C 2& 2 & 1
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27
9 W '&'& 7 U# F4 = 9 : . / T4 L2 ( C 2
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*4 <1 $4 7 ) ) '& %' , !#- %E& "# =
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(172-170،2011،7') ' " ( ) !$% 2.2.7

% 7 ٕ %1 . ! *( $ 7 %*4 = 9 / 8
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(58،2010، -) I:!' = = 9 / *4 7
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31
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"# 6M L2 * @ 5P 7/ $& -P !* % 2 1 != =
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32
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74 # = . / $ != 7 72' <QF 9 / O2# = $ $F
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*& ( ! + "& 4 6 A<9 "." ,-& !*#" 1 < 4 @T
$ . " + "& 4 6 A<9 "." 1 $ . "
$ . "6" *& Q.& / .# + 3&L "# A" 1
9 " + " 1 "6 " 9 9" *& ( ! "6 5 " F +
? *& " " 4 + @" 1"( 0 .7 " *& "
.<(= /" ; ;" /< + @ G&" 1! .&
( Shabankareh and others ، 2012 ) .8

." B 3.' – 2 3'ٕ +7" ?/ & 01" + "&
' Determining the Relationship between Organizational Structure and Knowledge
management among the experts of Physical Education Organization.
1 @( 1 ) 3 *& ( ! + A< 9 ) !

1" / :" ; " 1(% @" 1 ")! 9" $ + " (
- "=9 6 ; P;= 107 9 9@" & <; + " ."
,-& !*# 1 = + "!. F $ @" *" %. " 6
% @" 1 ")" *& ( ! + "& 4 (9 A<9 "."
1 ")" *& ( ! @( + "& 4 (9 A<9 "." 1(
"" *& ( ! + "& 4 A<9 "." 9" 1( % @"
1 % @"" *& ( ! + "& 4 (9 A<9 "."" 1
+ @ G& ! # + ( = $ 7 +F ( 3&# "#"
. ; /<" "
58
(Ghorbani and others,2011) .9
." " , +2 2 3'ٕ +7" ?/ < & 01" + "&
'Relationship between organizational structure dimensions and knowledge management
in educational organization'.
? *& ( ! " $ + A< !

( ! # / Stephen.p.robbins D"& ; 1 + " $ @"
/ probst.rub.ramhart D"& 9 0&" 1( @( 1 1 ) ( *&
1 "6 1( = 1 / 1 " 1 ! ) &9 8 + $ 7 &
? /" *" %. 1( 9" 1 =& 1&
4 A<9 ." 3&# ,-& /F"#" 1 90 + & 9 ; " 1 razari khorasa
+ "& 4 A<9 ." " 1 $ "ٕ *& ( ! # + "&
A<9 ." 1 $ "ٕ + "& 4 A<9 ." 4 1 $ "ٕ *&
+ +L " # &(" 1 $ " @( + "& 4 (9
B 7 + / @( .# + ; ( = " 1( = $ 7 <;
"# @S 8/ G& *& 0 26 = /# *& +#" 1$ ; " " "
0 "# / $ 7 *& @( + ; @( .# + a=&# (
.K
(Ghorra,2011) .10
."J; H ; K'" 2 ?@ Y"" + "&
' The Influence of Knowledge sharing on the level of inovation'
0 I B 7 I" 9 ( = L 9 ) !
; " 1 / " ,!& 8/ ; 1 B6 ? + 0 "
+# !# ,-& + 9". " 1 & 9 + & %. &
A<9 "."" 1 @" !9# 0&# ( = "! +" 0
A" 15 7 B 7 I" + " " .""&(" 44 *&# + -/ 4
<; + @ @" B 7 & ./ @" +# !# " +
. ( = "! % .=" & *& - "
59
! " 3.5
% !& %6 " 9 B<67 / A +#

+# / */4 ( 2&." " / "!. 9 "A"
6 ;" : + / A + ( */ A $ B"F"
1(2012 1 ; "#" H ) 0. ( !6" ! 6 %A " 9 ! :& "
*& !A<9" " '(" (200715&(=6) 1(20101$"9) 1(20111F)
1(20121 ) ( 0 1(20121 = ) 0. ( B 7 $ 9
*& M& 1(20091/" == ) ( 9 1(20101+ /) 1(201116@ )
"6 " 1(20111" ) ( = " & 1(20131 6 ) (
$ "& + &(" 1(200815 ) 1 ( *&
+" $ 6 +F *& ( ! "A 6 $ = $ " *& ( ! "
.! 9" $ S !A<9" )# ";
\ ( + \ + 6\ @ \ " ! +( &. \\ #
،( Alawamleh and Kloub ، 2013 ) ،(gelard and others,2013)، (Steiger and others,2014)
8 / (Ghorbani and others,2011)،( Shabankareh and others ، 2012 ) ،(Ganjinia,2012)
+" 9 ; !<; % $ "ٕ *& ( ! + A< " "&
. $ 9 + I ;
9 / 9 + 2 ( 2 A & *& ( ! B"F" +S $ K(9 9"

– 6 / 6 + 6 .# F "& = <; 3&S !9<6 "ٕ /
" '(" "(/ *& "6 9 D/ *& ( ! 8 /
$ @"" + *" + " + " 0 . & 6 0 @" K. +
- D ; "&( + "ٕ ; B"F" +9 +" + / . & $ @" " 6 6;
1(20141f @ /) $ = $ " *& ( ! B"F" "& e"(/ B6
1 (20131@"@") $ = H $ " I ;#" (20101F ) 1(20121' "( "#)
1(20111 .) @( 8 / 2 ( ; " .(20061Q" )
3"& & 1$ = $ " *& ( ! 9 (20081+ @9) 1(20101$".)
60
(20061=; " /) " 1$ = H $ " (20071& &)
. $ "ٕ *& ( ! # + 6 $ /"
$ 7 8 / ;( $ # GF " (= !* !&# 4 ; + "ٕ ) +
)L *& ( ! +#" 1 "# ; *& 0 " !- # + /" *&
.9 $ " ? $ 6 ! !" @2 2 " : ;
+ $ 4 '" . 9 &" 9 / & A"
e: 6 &
./ :& ". 9 "A" " 12 ! / :& ". 9 e1
. ) ! 6 "/( (# / "!.
.. / D& <;" *& ( ! # 9 e2
.. / D& <;" $ 9 9 e3
. 9 9"& / %. " 9 "/ e4
B6 ? $ "ٕ *& ( ! . $ . F )

e: ' GF " 1 9.4 +"?= $ @" ;"
) " 1! 9" $ "ٕ 1 *& ( ! # + 6 & e1
# "&" 2 + "& + 6 " / 9 / 9
.% ( $ 9 9 ( *& ( ! #
!; !. 1 9.4 +"?= $ @" / !&"( @ e2
9)+ / A + ( 4 */ " 1+ &6 " + $ ( / =
+"?= $ @" 9 $ # ) +"( +# / L" (/ B<6 /
.! 9" $ 6" 9.4
61

4.1
4.2
4.3
4.4
4.5
! " 4.6
! $ 4.7
' () & 4.8

4.1

! " #$ .& ' ( ) * +, - )
. ! */0 !1 ! &/
.! 2 0 3 4 . * 56 ! /
4.2
&/ ! -. --/ 7, 71 4 " 1) 7+ 2
-' 8 ' . 9 7+ 1 : /
9 -1 !1 + ; . 1 + 1
.<$ #+ . 1 = >/ ? - + 7 2- #
A:!1 # &/ !
8 6 # " ! 7, &/ !C :" A1
+; #DE = 9 7+ 1= 8 >/ 1
+; 81 */0 =/ 8 / F 8 =G <)-
4 */0 ! ; 8 H H/ SPSS
. <$ 8+ ' ! ! ED !;;
7, : 9 )0 1 . &/ ! :& A2
.$0 '61 ! " 1 H . & & !
1) >/ <$ ! - ! >/" ! 7,
. ! ; ' 6 #
4.3
#/ # =G <)' . +; #DE = 9 7+ E
4*9 9 ( 8+ * 8' K* 1E K* ) . E, !
& * # (... H/ : , ! + >/ )
O$ (4.1)8' 49 (364) 8+ M #' H/ &&
. =
63
‫جدول رقم )‪ :(4.1‬توزيع مجتمع الدراسة‬
‫' ‪-‬‬ ‫ *‬

‫‪+ 5‬‬ ‫‪4‬‬ ‫‪,‬‬ ‫ ‪ 2//‬‬ ‫ '‪1‬‬ ‫' ‪/ 0 -‬‬
‫‪&.‬‬ ‫‪+ ,‬‬
‫‪364‬‬ ‫‪259‬‬ ‫‪4‬‬ ‫‪25‬‬ ‫‪30‬‬ ‫‪10‬‬ ‫‪ 8/‬‬
‫المصدر‪ :‬وزارة الشؤون االجتماعية‪2015 E G ! 0 #DE A‬‬
‫‪ 4.4‬‬
‫‪) * E1 - ) 49 33‬‬ ‫'! ‪ &/‬‬ ‫‪:+6); 1‬‬
‫; ‪. ! /6 # C U F !& V H/ .‬‬
‫‪& -) * E1 1 H 8 &/ !' : +‬‬
‫ ‪:1 -. 1 8/ W 8 9 7 H/‬‬
‫) ‪N × p (1 − p‬‬
‫=‪n‬‬
‫[[‬ ‫]‬
‫) ‪N − 1 × (d 2 ÷ z 2 ) + p (1 − p‬‬ ‫]‬
‫ ‪; !+= 187 & + # 1 8/ 7" / #‬‬
‫‪O / G ! 5 &/ !1 207 8 49 220 7+‬‬
‫;! ‪V. 1 = O$ (4.2)8' 202 / 8‬‬ ‫‪,‬‬
‫‪. 9 7‬‬
‫ '‪9 7 -. 1 = :(4.2) 8‬‬
‫نسبة العينة)‪(%‬‬ ‫حجم العينة‬ ‫عدد الموظفين‬ ‫المسمى الوظيفي‬ ‫م‬
‫‪72,7‬‬ ‫‪147‬‬ ‫‪259‬‬ ‫وظيفة تخصصية‬ ‫‪1‬‬
‫‪4.9‬‬ ‫‪10‬‬ ‫‪10‬‬ ‫رئيس شعبة‬ ‫‪2‬‬
‫‪10.8‬‬ ‫‪22‬‬ ‫‪30‬‬ ‫رئيس قسم‬ ‫‪3‬‬
‫‪9.4‬‬ ‫‪19‬‬ ‫‪25‬‬ ‫مدير دائرة‬ ‫‪4‬‬
‫‪1.9‬‬ ‫‪4‬‬ ‫‪4‬‬ ‫مدير عام‪ /‬وكيل‬ ‫‪5‬‬
‫‪100‬‬ ‫‪202‬‬ ‫‪364‬‬ ‫اإلجمالي‬
‫‪ 1 4.5‬‬
‫‪8' V/ . 1‬‬ ‫‪, 7+ 9 1‬‬ ‫‪& K- +, 8‬‬
‫)‪ 9 ! 4 # 6 # #9 7+ ; !-) ' (2‬‬
‫‪.=G <)' . 1 +; #DE = . 1 # 4 7+‬‬
‫‪64‬‬
A: #* #' # #
E ! O$ . G ! F #+ + :" 8-
1 D 9 7 1 K ) # 9
.(1 #
#= 7+ += -. 65 # ; # 1 #+ + : & 8-
: #*
9 1 K- 9 8- K- :" 2= A
: 6 &/
.! -. (6) # # :" 1
.! -. (5) # # 5 : & 1
.! -. (5) # # = 6 :>& 1
.! -. (5) # # -1 : 1
.! -. (5) # # !+ :K 1
. 1 , V) 1 K- 6& 1 5 K- : & 2= A
: 6 &/
.! -. (7) # # 5E :" 1
.! -. (8) # # : & 1
.! -. (7) # # #= :>& 1
.! -. (10) # # = : 1
.! -. (7) # # V) :K 1
: ! 89 (
# & 8- ! -. OZ/ 8Z >/ ; ! -. O/ ? &/ !+
(5) V. 0 7)1 ! - ) 7+ K- V. ;
V. 0 (3) ) V. 0 (4) V. 0 !
(4.3) 8' . O$ (1) ' V. 0 (2) '
! K- ! :(4.3)8'

: 1 2 1 2 < ; ;0 : ; ;0 !
5 4 3 2 1
65
! " 9999 4.6
&/ !' [- !1$ ; . *" K- # ; V -
: ZZ #- ) " V # V-/
:(>A , " )? 2( > =1
8 # # V' 5; : " # + 7+ ; U 1 &
8/ 8 >/ 5; : # # \ 2/0 1 >/ : 0 .
V/ #/ 2 W , 8 ' . ! : 8/ (15) ' # ;
2$ . 1 4/ # 8= 2 ] !' #/ 2 ^ &/ ! ' .(1)8'
.(2)8' V/ . * . ; ! - !/ -
:- " =2
: Internal consistency +;4 " ! " ::!
: 1 ; ! -. # -. V ( V; -
1 # # ) 1 #+ + - 3 [,
K- 1 # ) ; !61 H/ 8 -. [+ K-
K- V ( # V-/ 4 K- 1" ) ( . 1
: 6 # O$
+ , 2 - +;4 " ! " .
K- 9 K- 1 # ) ; !61 :(4.4) 8'
! P < ! & &O
0.01 + */, 0.80

0.01 + */, 0.76 5
0.01 + */, 0.83 = 6
0.01 + */, 0.81 -1
0.01 + */, 0.57 !+
) !61 K- 1 # (4.4) 8' . /$ * ! 9
" ZZ1 )ZZ ; ZZ1 MZZ >ZZ/ 0.01 #ZZ ZZ' ZZ; (ZZ ZZ+ *ZZ/, ZZ ZZ'
>ZZ Z& ZZ Z1 ZZ Z 0.76 (5ZZ Z ) ZZ Z& ZZ Z1 )ZZ Z ; ZZ Z1 MZZ Z 0.8 (ZZ Z )
66
‫) ‪MZZ 0.81 )ZZ ; ZZ1 MZZ (ZZ-1 ) ZZ ZZ1 0.83 )ZZ ; ZZ1 MZZ (ZZ= 6‬‬
‫‪Z KZ- # 7Z+ .Z Z Z 0.57 (Z !+)K 1 ) ; 1‬‬
‫‪.[- $ V 1 K- # : + V 1‬‬
‫‪#ZZ ZZ1 ZZ ! Z-. #ZZ )ZZ ; !6ZZ1 2 Z, 8ZZ ZZ-. ZZ1 ZZ #ZZ #ZZ KZZ- # ZZ‬‬
‫"‪: 6 # O$ 3/ 7+ 1 K 1‬‬
‫ '‪1 " " " 1 ! -. # -. # ) ; 1 :(4.5) 8‬‬
‫& ‬
‫ ‪! P‬‬ ‫‪ & 6‬‬ ‫‪#‬‬
‫! <‬
‫ ‪0.01 + */,‬‬ ‫‪0.73‬‬ ‫ ‪49 # ) !D ! 8 / 9 4‬‬ ‫‪1‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.83‬‬ ‫‪1 9 O* # - -. ! - 8‬‬ ‫‪2‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.82‬‬ ‫ ‪1 ! ) / O$ ! 2 ,‬‬ ‫‪3‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.72‬‬ ‫ ‪9 K 1 # / / W‬‬ ‫‪4‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.84‬‬ ‫‪8+ #1 O* 9" O$ 7+ D‬‬ ‫‪, 5 /‬‬ ‫‪5‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.60‬‬ ‫=‪= 9 V. : 0 < 49 8‬‬ ‫‪6‬‬
‫‪ZZ+ *ZZ/, ZZ ZZ' )ZZ !6ZZ1 ZZ ZZ ZZ1 ! Z -. # (4.5)8ZZ' ZZ #ZZ‬‬
‫( ; ‪Z1 # 7+ (0.84 – 0.6) # ) ; !61 !/ >/ 0.01‬‬
‫" ‪.[- $ V 1 1 # : + V 1 [ -.‬‬
‫ '‪1 "5 " & 1 ! -. # -. # ) ; 1 :(4.6) 8‬‬
‫‪1‬‬
‫( ;‬ ‫‪5 1 ! -.‬‬ ‫‪#‬‬
‫; )‬
‫ ‪0.01 + */,‬‬ ‫‪0.83‬‬ ‫تحرص الوزارة على تدريب الموظفين كل حسب اختصاصه في العمل‬ ‫‪1‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.80‬‬ ‫يقوم الموظف بمھام تتالءم مع المؤھل العلمي الذي يحمله‬ ‫‪2‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.65‬‬ ‫يتم مشاركة الموظف في ورش عمل ترتبط بتخصصه في العمل‬ ‫‪3‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.86‬‬ ‫تراعي الوزارة تطوير وحداتھا المتخصصة‬ ‫‪4‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.60‬‬ ‫يقوم الموظف بمھام جميعھا ذات عالقة بمسماه الوظيفي‬ ‫‪5‬‬
‫‪Z+ *Z/, Z Z' ) !61 5 1 ! -. # (4.6) 8' #‬‬
‫‪Z1 # 7+ (0.86 – 0.6) # ) ; !61 !/ >/ 0.01 ; :‬‬
‫& ‪.[- $ V 1 5 1 # : + V 1 [ -.‬‬
‫‪67‬‬
‫ '‪1 "= 6 " >& 1 ! -. # -. # ) ; 1 :(4.7) 8‬‬
‫( ;‬ ‫‪) ; 1‬‬ ‫‪= 6 1 ! -.‬‬ ‫‪#‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.82‬‬ ‫; ‪FE‬‬ ‫‪= )) +, . 49‬‬ ‫‪E 8‬‬ ‫‪1‬‬
‫‪!D = 1 89 -1 ! - /6 49 #‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.67‬‬ ‫‪2‬‬
‫‪1 !;/ . ;, E K* 7, < #‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.72‬‬ ‫‪3 + ' E [D 49 E 8‬‬ ‫‪3‬‬
‫‪ !/; / . E [D 49 1‬‬ ‫‪0 V‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.73‬‬ ‫‪4‬‬
‫)‬
‫ ‪0.01 + */,‬‬ ‫‪0.80‬‬ ‫‪1 =, !) / . 49‬‬ ‫‪E‬‬ ‫‪5‬‬
‫‪ZZ+ *ZZ/, ZZ ZZ' )ZZ !6ZZ1 ZZ ZZ= 6 ZZ1 ! Z -. # (4.7) ZZ #ZZ‬‬
‫‪# 7ZZ+ ZZ ZZ (0.82 – 0.67) #ZZ )ZZ ; !6ZZ1 !ZZ/ >ZZ/ 0.01 ZZ; :ZZ‬‬
‫‪ZZ$ ZZ VZZ Z 1 ZZ= 6 ZZ1 # : ZZ+ VZZ ZZ1 ZZ [ZZ -. >ZZ& ZZ1‬‬
‫‪.[-‬‬
‫ '‪1 "-1 " 1 ! -. # -. # ) ; 1 :(4.8) 8‬‬
‫( ;‬ ‫‪) ; 1‬‬ ‫‪-1 1 ! -.‬‬ ‫‪#‬‬

‫يوجد في الوزارة عدد كبير من الوظائف التخصصية التي تقوم بوظائف‬
‫ ‪0.01 + */,‬‬ ‫‪1‬‬
‫محددة‬
‫‪0.77‬‬
‫يوجد في الوزارة عدد كبير من الوحدات واإلدارات التنظيمية‬
‫ ‪0.01 + */,‬‬ ‫‪2‬‬
‫المتخصصة‬
‫‪0.77‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.64‬‬ ‫يوجد تواصل فعال بين اإلدارة وفروعھا المنتشرة جغرافيا ً‬ ‫‪3‬‬
‫يتم اتخاذ قرار بشأن تحديث مھام العمل ومعداته في الوحدات اإلدارية من‬
‫ ‪0.01 + */,‬‬ ‫‪0.59‬‬ ‫‪4‬‬
‫خالل المرور عبر سلسلة متعددة من المستويات اإلدارية‬
‫ ‪0.01 + */,‬‬ ‫‪0.73‬‬ ‫تشجع الوزارة إنجاز المھام المعقدة من خالل فرق العمل‬ ‫‪5‬‬
‫‪ZZ+ *ZZ/, ZZ ZZ' )ZZ !6ZZ1 ZZ ZZ-1 ZZ1 ! Z -. # (4.8) 8ZZ' ZZ #ZZ‬‬
‫‪.[- $ V 1 -1 1 # : + V 1 [ -. 1‬‬
‫‪68‬‬
‫ '‪1 " !+ " K 1 ! -. # -. # ) ; 1 :(4.9) 8‬‬
‫( ;‬ ‫‪) ; 1‬‬ ‫‪ !+ 1 ! -.‬‬ ‫‪#‬‬
‫ينبثق تقرير ما ھو مطلوب في العمل عن التحالفات واالرتباطات‬
‫ ‪0.01 + */,‬‬ ‫‪0.51‬‬ ‫‪1‬‬
‫والمصلحة الجماعية‬
‫يتم الحصول على المعلومات المتعلقة بالعمل من خالل زمالء العمل أكثر‬
‫ ‪0.01 + */,‬‬ ‫‪2‬‬
‫من الحصول عليھا بالطرق الرسمية‪.‬‬
‫‪0.43‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.57‬‬ ‫تحرص الوزارة على خلق جو تعاوني بين الموظفين‬ ‫‪3‬‬
‫يوجد جماعات غير رسمية مؤثرة على صناعة واتخاذ القرارات داخل‬
‫ ‪0.01 + */,‬‬ ‫‪0.72‬‬ ‫‪4‬‬
‫الوزارة‬
‫ ‪0.01 + */,‬‬ ‫‪0.82‬‬ ‫تدعم الجماعات غير الرسمية قرارات اإلدارة العليا وتسھل تنفيذھا‬ ‫‪5‬‬
‫ ‪ZZ ZZ ' )ZZ !6ZZ 1 ZZ ZZ !ZZ + ZZ 1 ! Z Z-. # (4.9) 8ZZ ' ZZ #ZZ‬‬
‫‪A0.43) #ZZ )ZZ ; !6ZZ1 !ZZ/ >ZZ/ (0.05) (0.01) ZZ; :ZZ ZZ+ *ZZ/,‬‬
‫‪!Z+ Z1 # : Z+ VZ Z1 Z [Z -. KZ Z1 # 7Z+ (0.82‬‬
‫ ‪.[- $ V 1‬‬
‫‪6& 1 5 - +;4 " ! " .R‬‬
‫‪K- ". 1‬‬ ‫ '‪," K- 1 # ) ; 1 :(4.10) 8‬‬
‫ ‪! P‬‬ ‫& ! <‬ ‫‪&O‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.84‬‬ ‫‪5E‬‬

‫ ‪0.01 + */,‬‬ ‫‪0.89‬‬ ‫‬
‫ ‪0.01 + */,‬‬ ‫‪0.74‬‬ ‫=‪#‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.94‬‬ ‫=‬
‫ ‪0.01 + */,‬‬ ‫‪0.88‬‬ ‫)‪V‬‬
‫‪*ZZ/, ZZ ZZ' )ZZ !6ZZ1 ZZ ZZ KZZ- ZZ1 # (4.10) 8ZZ' ZZ #ZZ‬‬
‫‪MZ 0.84 (5ZE ) ; 1 ) ; 1 M >/ 0.01 # ' ; ( +‬‬
‫‪)ZZ ; ZZ1 MZZ (#=Z ) >ZZ& ZZ1 ZZ 0.89 (ZZ ) ZZ& ZZ1 )ZZ ; ZZ1‬‬
‫‪ZZ Z Z 1 )ZZ Z Z ; ZZ Z Z 1 MZZ Z Z 0.94 )ZZ Z Z ; ZZ Z Z 1 MZZ Z Z (ZZ Z Z = ) ZZ Z Z ZZ Z Z 1 0.74‬‬
‫‪# : ZZ+ VZZ ZZ1 ZZ KZZ- # 7ZZ+ .ZZ ZZ ZZ 0.88 (V) )KZZ‬‬
‫‪.[- $ V 1 K-‬‬
‫‪69‬‬
‫‪#ZZ ZZ1 ZZ ! Z-. #ZZ )ZZ ; !6ZZ1 2 Z, 8ZZ ZZ-. ZZ1 ZZ #ZZ #ZZ KZZ- # ZZ‬‬
‫"‪: 6 # O$ 3/ 7+ 1 K 1‬‬
‫ '‪1 ". 1 5E " " 1 ! -. # -. # ) ; 1 :(4.11) 8‬‬
‫( ;‬ ‫‪) ; 1‬‬ ‫‪5E 1 ! -.‬‬ ‫‪#‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.74‬‬ ‫‪.1 =0 / . 1 8+ 7+ / / 0‬‬ ‫‪1‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.80‬‬ ‫) ‪1 =0 =6 . 1 / 49‬‬ ‫‪2‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.81‬‬ ‫‪[+ =0 =6 4 1 / . 49 7-‬‬ ‫‪3‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.55‬‬ ‫‪= / . 1‬‬ ‫‪ : 5E / #‬‬ ‫‪4‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.84‬‬ ‫‪. 1 ! . / 7+ = 5 /‬‬ ‫‪5‬‬
‫‪. ; 8‬‬ ‫‪. / . 1 1 2 ' 49 4E‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.67‬‬ ‫‪6‬‬
‫ ‪.‬‬ ‫‬
‫ ‪0.01 + */,‬‬ ‫‪0.76‬‬ ‫ ( ‪= 1 9 !1 E # - . 8+ 49‬‬ ‫‪7‬‬
‫‪*ZZ/, ZZ ZZ' )ZZ !6ZZ1 ZZ 5ZZE ZZ1 ! Z-. # (4.11) 8ZZ' ZZ #ZZ‬‬
‫‪7Z+ Z Z (0.84 – 0.55) #Z )Z ; !6Z1 !Z/ >/ 0.01 ; : +‬‬
‫‪Z$ Z VZ Z1 5ZE Z1 # : Z+ VZ Z1 Z [ -. " 1 #‬‬
‫‪.[-‬‬
‫ '‪1 ". 1 " & 1 ! -. # -. # ) ; 1 :(4.12) 8‬‬
‫( ;‬ ‫‪) ; 1‬‬ ‫‪ 1 ! -.‬‬ ‫‪#‬‬
‫يساھم التدوير الوظيفي للموظفين في زيادة إلمامھم بمختلف أعمال‬

‫ ‪0.01 + */,‬‬ ‫‪0.64‬‬ ‫‪1‬‬
‫الوزارة‬
‫ ‪0.01 + */,‬‬ ‫‪0.69‬‬ ‫تشجع الوزارة على ابتكار المعرفة من خالل الحوافز والمكافآت‪.‬‬ ‫‪2‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.68‬‬ ‫يھتم الموظف بتطوير مھاراته في مجال العمل‪.‬‬ ‫‪3‬‬
‫يحرص الموظف على استكشاف الجديد من معلومات ومھارات في مجال‬
‫ ‪0.01 + */,‬‬ ‫‪0.74‬‬ ‫‪4‬‬
‫عمله‬
‫ ‪0.01 + */,‬‬ ‫‪0.74‬‬ ‫تتم االستفادة من المعرفة المتوفرة لدى ذوي الخبرة والكفاءة في الوزارة‬ ‫‪5‬‬
‫يحرص الموظف على الحضور والمشاركة في المؤتمرات وورش العمل‬
‫ ‪0.01 + */,‬‬ ‫‪0.63‬‬ ‫‪6‬‬
‫المتعلقة بالعمل‬
‫ ‪0.01 + */,‬‬ ‫‪0.84‬‬ ‫تعمل الوزارة على تطوير المعرفة الحالية بما يتالءم مع أنظمتھا وقوانينھا‬ ‫‪7‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.66‬‬ ‫تھتم الوزارة بجذب الكفاءات من خارج الوزارة الكتساب معارف جديدة‬ ‫‪8‬‬
‫‪70‬‬
‫‪ZZ+ *ZZ/, ZZ ZZ' )ZZ !6ZZ1 ZZ ZZ ZZ1 ! Z-. # (4.12) 8ZZ' ZZ #ZZ‬‬
‫‪.[- $ V 1 1 # : + V 1 [ -. & 1‬‬
‫ '‪1 ". 1 #= " >& 1 ! -. # -. # ) ; 1 :(4.13) 8‬‬
‫( ;‬ ‫‪) ; 1‬‬ ‫‪#= 1 ! -.‬‬ ‫‪#‬‬
‫يوجد للوزارة أرشيف الكتروني يوثق المعلومات في قواعد بيانات خاصة‬

‫ ‪0.01 + */,‬‬ ‫‪0.71‬‬ ‫‪1‬‬
‫يسھل الوصول لھا‬
‫تتوافر في الوزارة قاعدة بيانات عن مجاالت العمل‪ ،‬أنشطته والقوانين‬
‫ ‪0.01 + */,‬‬ ‫‪0.71‬‬ ‫‪2‬‬
‫المنظمة له‬
‫تحرص الوزارة على المحافظة على الموظفين الذين يمتلكون المعرفة‬
‫ ‪0.01 + */,‬‬ ‫‪0.70‬‬ ‫‪3‬‬
‫والخبرة‪.‬‬
‫تحرص الوزارة على جمع وتخزين المعرفة وتوفيرھا للموظفين لالستفادة‬
‫ ‪0.01 + */,‬‬ ‫‪0.80‬‬ ‫‪4‬‬
‫منھا وقت الحاجة بسھولة ويسر‬
‫ ‪0.01 + */,‬‬ ‫‪0.81‬‬ ‫توثق الوزارة جميع اإلجراءات والسياسات الخاصة بإدارة المعرفة‬ ‫‪5‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.70‬‬ ‫توثق الوزارة بيانات الجمھور وتحفظھا الكترونيا ً‬ ‫‪6‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.83‬‬ ‫يتم تصنيف الوثائق وحفظھا بطريقة تسھل استرجاعھا واستخدامھا‬ ‫‪7‬‬
‫‪Z+ *Z/, Z Z' )Z !6Z1 Z #=Z Z1 ! -. # (4.13) 8' #‬‬
‫‪ZZ $ ZZ VZZ Z Z1 #=Z Z ZZ 1 # : ZZ + VZZ ZZ 1 ZZ [ZZ -. >ZZ & ZZ 1‬‬
‫‪.[-‬‬
‫ '‪1 ". 1 = " 1 ! -. # -. # ) ; 1 :(4.14) 8‬‬
‫( ;‬ ‫‪) ; 1‬‬ ‫‪= 1 ! -.‬‬ ‫‪#‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.81‬‬ ‫تعتمد الوزارة الوثائق والنشرات الداخلية لتوزيع المعرفة‬ ‫‪1‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.84‬‬ ‫تحرص الوزارة على توفير التدريب كوسيلة لنقل المعرفة‬ ‫‪2‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.75‬‬ ‫يحرص موظفي الوزارة على تبادل المعرفة فيما بينھم‬ ‫‪3‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.65‬‬ ‫تعزز مشاركة المعرفة التي يملكھا الموظف من القوة الوظيفية لديه‬ ‫‪4‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.68‬‬ ‫تساھم فرق العمل في مشاركة المعرفة داخل الوزارة‬ ‫‪5‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.81‬‬ ‫تھتم الوزارة بتسھيل عملية تبادل المعرفة بين العاملين‬ ‫‪6‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.84‬‬ ‫يناقش المسؤول والموظفون قضايا العمل مما يسھم في تبادل المعرفة‬ ‫‪7‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.81‬‬ ‫تتدفق المعرفة بين الموظفين بسھولة ويسر‬ ‫‪8‬‬
‫تحرص الوزارة على تعزيز االتصال والتواصل مع ذوي الخبرات‬
‫ ‪0.01 + */,‬‬ ‫‪9‬‬
‫والكفاءات لالستفادة من خبراتھم‬
‫‪0.82‬‬
‫توظف الوزارة الموقع الرسمي لھا على االنترنت في عملية تبادل‬
‫ ‪0.01 + */,‬‬ ‫‪10‬‬
‫المعرفة‪.‬‬
‫‪0.72‬‬
‫‪71‬‬
‫‪ZZ+ *Z/, Z ZZ' )Z !6Z1 ZZ Z= Z1 ! Z-. # (4.14) 8Z' Z #Z‬‬
‫‪.[- $ V 1 = 1 # : + V 1 [ -. 1‬‬
‫ '‪1 ". 1 V) "K 1 ! -. # -. # ) ; 1:(4.15) 8‬‬
‫( ;‬ ‫‪) ; 1‬‬ ‫‪V) 1 ! -.‬‬ ‫‪#‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.83‬‬ ‫يتم تطبيق المعارف الجديدة للمساعدة في تحسين إجراءات العمل‬ ‫‪1‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.64‬‬ ‫تھتم الوزارة في توظيف المعارف المكتسبة لتحسين خدمات الجمھور‬ ‫‪2‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.90‬‬ ‫تضع الوزارة خطة إلدارة المعرفة فيھا‬ ‫‪3‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.87‬‬ ‫يوجد مدير إلدارة المعرفة في الوزارة‬ ‫‪4‬‬
‫يوظف الموظف المعرفة المتوفرة لديه في حل المشكالت وأداء مھام‬
‫ ‪0.01 + */,‬‬ ‫‪5‬‬
‫العمل‬
‫‪0.66‬‬
‫ ‪0.01 + */,‬‬ ‫‪0.66‬‬ ‫يتم االستفادة من قواعد البيانات التي توفرھا الوزارة‬ ‫‪6‬‬
‫تتابع الوزارة مستوى تطبيق العاملين للمعرفة الجديدة التي تم اكتسابھا‬
‫ ‪0.01 + */,‬‬ ‫‪0.88‬‬ ‫‪7‬‬
‫خالل التدريب وورشات العمل‬
‫‪Z+ *Z/, Z Z' )Z !6Z1 Z VZ) Z1 ! -. # (4.15) 8' #‬‬
‫‪ZZ$ ZZ VZZ Z 1 VZZ) ZZ1 # : ZZ+ VZZ ZZ1 ZZ [ZZ -. KZZ ZZ1‬‬
‫‪.[-‬‬
‫‪Reliability 94! 9$ 4.7‬‬

‫‪: #- ) !& # &/ !--/‬‬
‫‪: Alpha T 2 – < $ =1‬‬

‫' ‪#DZZ Z E = 9ZZ Z #ZZ Z (33) ZZ Z ' ZZ Z + 7ZZ Z + ZZ Z ; VZZ Z ) ZZ Z &/ !ZZ Z‬‬
‫;‪A: >/ !& K- c 1 H/ 8 =G <)' . +‬‬
‫;‪:ZZ ZZ KZZ- cZZ ZZ ZZ' # ZZ Z 9 ZZ KZZ- ZZ :‬‬
‫‪. + !& 1 K- # 7+ . 0.90‬‬
‫‪.Z Z Z 0.96 :Z Z Z. 1‬‬ ‫&‪, KZ- cZ Z ' # :‬‬
‫‪. + !& 1 K- # 7+‬‬
‫ ‪ZZ1" ZZ1 ZZ ZZ- .ZZ$0 #ZZ- cZZ ZZ ZZ1 OZZ$ (4.16) 8ZZ' ZZ‬‬
‫ ‪. / 7+ K-‬‬
‫‪72‬‬
1 c ' :(4.16) 8'
6& 1 5 - + , 2 -
c ! - + 1" c ! - + 1"
0.86 7 5E 0.85 6
0.85 8 0.81 5 5
0.86 6 #= 0.80 5 = 6
0.92 10 = 0.73 5 -1
0.89 7 V) 0.60 5 !+
0.96 39 0.90 26
: Split _half methods 'U < $ =2

!Z' 8Z >Z/ *= - ) 8 !& !61 H/ &/ !'
" 4ZZ ! Z -. <ZZ #ZZ )ZZ ; ZZ1 HZZ/ 8ZZ #ZZ 7ZZ, Z ZZ; ZZ
: 9/ ' 6 & 4 ! -. <
(0.70) ZZ- ) 3ZZ ZZ Z 9 ZZ KZZ- #ZZ )ZZ ; ZZ1 MZZ :;
7Z+ .Z Z Z (0.82) !Z& Z1 OZ Z1 # Z A # Z Z1 8
.+ !& K- #
(0.86) Z- ) 3Z #Z )Z Z1 M . 1 , K- :&
7Z+ .Z Z Z (0.93) !Z& Z1 OZ Z1 # Z A # Z Z1 8
.+ !& K- #
#- # !& K- # # ' ) ; 1 O$ (4.17)8'
.1
1 ; K- !& K- # # ) ; 1 ' :(4.17) 8'
. 1 , K- 9 K-
*= *=
1" 1"
# # ) ; 1 # # ) ; 1
0.87 0.76 5E 0.87 0.77
0.82 0.69 0.85 0.74 5
0.79 0.65 #= 0.76 0.61 = 6
0.88 0.79 = 0.73 0.57 -1
0.89 0.81 V) 0.62 0.45 !+
0.93 0.86 0.82 0.70
73
' (! & 4.8
(SPSS) Statical Package for the */0 / 6 # ; M 8
.Social Sciences
1) =

#Z Z1) Z= ! ! , ; 4 A4 8 8
. ; * (4.18) 8' O$ [+
1) = * :(4.18) 8'
; ( ; ' 1"
.200 1.073
9 1

.158 1.127 5
.252 1.017 = 6
.130 1.169 -1
.298 .974 !+
.879 .588 9 1 ! -.
.364 .921 5E
, !+
.326 .951
.381 .908 #=
.610 .760 =
. 1
.393 .900 V)
.600 .766 . 1 , !+ ! -.
( 0.05) # ; . 1" ; ( ' # O$ (4.18) 8'
1 */0 ! ; 8 8 >/ 1) = ! #
=: */0 ! " 8 8 ' !$ . 7+ t
) : 1 4 /; / ) * : ! 2/, -1
F !*. . 1 4 E " 8 . /
. ! F 4 . &/
.; ! -. !& . 1 :(Cronbach's Alpha) c 1 -2
V # V-/ :(Person Correlation Coefficient) # ) 1 -3
. 6 ; ! -. # V;
74
) ; K- :(Person Correlation Coefficient) # ) 1 -4
.! F # '61 ; 8
, ! ' ; ) ! , . 1 (Sign Test) E0 -5
.; 8 3 /
F 1 . V . # , . 1 :(TA Test) ! -6
.K <
1 # V 4E ( One Way ANOVA ) :/" # / -7
. . . F ! F
.# K / . 1 ! - LSD -8
. F 7+ . - ! F &C /; / -9
75

5.1
. " ! 5.2
. $% &' ( $ 5.3
. 5.4

‫‪ 5.1‬‬
‫ "! ‬
‫‪., * - #$ %&$ ' ()* $ +‬‬ ‫‪ $, #$‬‬
‫ ‪*. 3 ( $ . . *,‬‬ ‫ " ‪- ' 12 34 /* / 0‬‬
‫ * ‪. ( * #‬‬
‫‪ " ! 5.2‬‬
‫ ‪( ,‬‬ ‫‪ ' *+ 5.2.1‬‬

‫ &‪9: (5-1) 7‬‬ ‫‪6‬‬
‫*‪, #:: :: = :: >:: <:: :: ' 4::" /::‬‬ ‫‪$ ::. : %27.5 ; ::‬‬ ‫‪,‬‬
‫ < *‪/: : : , ": ? , #$ ) 4" /‬‬
‫‪(&:: (':: = !:: ":: :: $ %::2 ::‬‬ ‫‪:: @" ::&, <:: :: $ %::2‬‬
‫‪3::) D+::B (&::‬‬ ‫ ‪: ::&, (:: 4:: B ::B ) (::B :: A:: $ /::‬‬
‫‪": :‬‬ ‫" ‪ ,‬‬ ‫‪, /. B‬‬ ‫ "‪* (" 3 7 , ( 3‬‬
‫ <‪.‬‬ ‫‪ #$,‬‬
‫ < ‪: #: D: ) :" : : /: ( : /* .‬‬ ‫ ; ‪%42.9‬‬ ‫‪,‬‬
‫‪/:: * : :: ::. B >:: D:: :: , :: %57.1"::‬‬ ‫‪0:: :: : ::‬‬
‫‪F .: %:0 /:* :B :. 3,: 3,: :, 3:,) ( : :. .‬‬
‫‪.#@, 0‬‬ ‫"‬ ‫' ( ( ‪, * ( (* /‬‬
‫*‪.< 34 ) /‬‬ ‫‪$ .‬‬ ‫ ; ‪%34.8‬‬ ‫ ‪,‬‬
‫جدول رقم )‪ (5-1‬توزيع أفراد العينة حسب الجنس‬
‫‪" -.‬‬
‫ ‪/‬‬ ‫(‬
‫) ‪34‬‬ ‫ (‬ ‫"‪4‬‬
‫‪%62.9‬‬ ‫‪%65.2‬‬ ‫‪%57.1‬‬ ‫‪%72.5‬‬ ‫"‬
‫‪%37.1‬‬ ‫‪%34.8‬‬ ‫‪%42.9‬‬ ‫‪%27.5‬‬ ‫‪#@,‬‬
‫‪77‬‬
‫‪" , " / *+ 5.2.2‬‬
‫‪9: (5-1)7& "2‬‬ ‫‪6‬‬
‫‪:"= : , : 30 : :&, (:" 7 , . *,‬‬ ‫‬ ‫ ; ‪%15.8‬‬ ‫‪,‬‬
‫‪:: : !:: : 7:: : 40 #:: : 30 : : 7:: : , G: : :: : . 7 $ : : 2‬‬ ‫‪:: :‬‬ ‫‪0:: : : :‬‬
‫‪: 3: /::* 7:: . 7::‬‬ ‫‪0:: : 3: " :: , #: !:: ::@ 4::. .%58.9‬‬
‫‪ :2 : 34 : -: ;:, #:$ : : .2007 7: 7:) <, . 2014-2008‬‬
‫ ‪(2 $‬‬ ‫‪7, *. 3 ( $ A B /* $ ' " 2‬‬
‫ ‪. .‬‬
‫‪%8.4 7: 50 #: 40‬‬ ‫‪: 7: , G: : . 7 $ :2‬‬ ‫‪:‬‬ ‫ ‪0:‬‬ ‫ ‪%16.8 ,‬‬
‫‪::‬‬ ‫‪0:: ::@ ::, #:: ::$ $) :: H:: ::@ 4::. :: 50 7:: , 4::‬‬
‫ *‪.7)' <, . 7$ /‬‬
‫شكل رقم )‪ :(5-1‬توزيع أفراد العينة حسب العمر‬
‫‪. 0 & , " / *+ 5.2.3‬‬

‫‪9:(5-2)7& "2‬‬ ‫‪6‬‬
‫‪/::* ::$ . :: . 7 $ : 2‬‬ ‫‪:: :: ' 1::2 34 /0::‬‬ ‫‪: %72.8 ; :: ::‬‬ ‫‪,‬‬
‫‪>:: D:: /::. B >:: :: I:: ..... ":: ?:: ::@ : %::0‬‬
‫‪ : : %:: :0 D:: :$B F:: : :: : /:: : * : : :: : 34 :: : :: : :: :. B‬‬
‫"" < ' ‪. J D /‬‬
‫‪K: %9.4 :: 7::&, K::1 :: . 7 $ : 2‬‬ ‫‪::‬‬ ‫‪0:: : %10.9 ; :: ::‬‬ ‫ ‪,‬‬
‫‪( : : :: H:: , ::@ -:: D.::2 K::1 7:: %5 ,‬‬ ‫‪: /::* ::‬‬
‫ ‪34 : L:* ( :. :) : : : . #B: 3 :@ /: *2‬‬
‫‪78‬‬
‫‪, /::* #B:: 3 :: = !:: : %::0 $M::2‬‬ ‫‪::‬‬ ‫‪0:: ::,‬‬
‫ ‪: " : :. %:2 7: !:" : : $. 3‬‬ ‫" ‪: : :)$‬‬
‫ ‪.$) *. > 4 /* $ #)$‬‬
‫" ‪::) ::. :: :: H:: , : 7J:: 7:: :: ::‬‬ ‫‪: :: %2 ; :: :‬‬ ‫ ‪,‬‬
‫‪:: 34 : ( ::. :) : :: :N -: ::@ , ' -:= (4 :‬‬
‫‪D:$B /: : H‬‬ ‫ ‪. (Kٕ ( # ! 4. 3 " ( O /‬‬
‫*) ‪. ) )* / B$ K4 ?$‬‬
‫شكل رقم )‪ :(5-2‬توزيع أفراد العينة حسب المسمى الوظيفي‬
‫‪. ' , " / *+ 5.2.4‬‬

‫‪9:(5-3) 7& "2‬‬ ‫‪6‬‬
‫‪:: (:: 5 : : ::&, 7 :: :: . 7 $ : :2‬‬ ‫‪::‬‬ ‫‪0:: : %16.3 ; :: ::‬‬ ‫‪,‬‬
‫ ‪: 3: /::* :: ' 1::2 34 :: (:: . 7:: ::$) #:: !:: ::@ 4::.‬‬
‫‪(@:: :: ,‬‬ ‫* ‪: :) /::‬‬ ‫‪0:: : : K4:: ?:: $ :: D:: 2015-2011‬‬
‫‪:: F, (75):: 2014-2011 : 3: /::* (:: . /:: Q::$ <:: 34 ::$ :: 0‬‬
‫ ‪3: (: . F, !: :" 7: ;:, #: %: , 34 /0 /‬‬ ‫ ; ‪%16.8‬‬
‫‪.(201532 J ( ' 12 34 )A* " 0 /* 2015 7 +‬‬
‫‪،%63.4 :: !:: (:: 10 #:: :: (:: 5‬‬ ‫ ‪: :: 7 :: :: . : *, :: J ,‬‬
‫‪2014-2008 : 3: /::* (::‬‬ ‫ ‪/:: (:: . D:: ::. :: H:: ::@ 4::.‬‬
‫ ‪.2007 7 7) <, D 3J2 %0‬‬
‫‪79‬‬
‫‪: 15 #: (: 10‬‬ ‫‪: : 7 : : . 7 $ :2‬‬ ‫‪:‬‬ ‫ ‪0‬‬ ‫ ; ‪%8.9‬‬ ‫‪,‬‬
‫ ; ‪: :. : = : , @ - .@", 15 7 %11.4‬‬ ‫ ‪,‬‬
‫‪: %: @" #:$ : .‬‬ ‫ @ ‪, 0: K'1 ( 34‬‬ ‫ ‪, F 7‬‬
‫ ‪::*. H:: 4:: :: #:: : 7 *: . :: ::, : : $ . (K:‬‬
‫‪: (+":2 : /:* :0 /:" : : :0 : : /" 0‬‬
‫=‪. $ ) K‬‬ ‫)( ‪ /‬‬
‫شكل رقم )‪ :(5-3‬توزيع أفراد العينة حسب عدد سنوات الخدمة‬
‫‪." 1% , " / *+ 5.2.5‬‬

‫‪9: (5-4) 7& "2‬‬ ‫‪6‬‬
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‫‪α = 0.05‬‬ ‫* المتوسط الحسابي دال إحصائيًا عند مستوي داللة‬
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4 .519 -0.64 60.4 3.0 2
(
5 .925 -0.09 59.2 3.0 * *. 3 B 34 > 3
7 *.000 -4.88 50.4 2.5 34 /* *. 3 4
(+"2 /* ; 3* *. %0 %0

3 *.032 -2.15 62.8 3.1 5
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1 *.000 -4.34 66.4 3.3 34 * / ( & 3 ' 7 6
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D (sig) B () 7
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6 *.007 -2.68 54.8 2.7 7
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1.000 0.00 59.6 3.0 A" "( LD "

0.05 ‫* المتوسط الحسابي دال إحصائيًا عند مستوي داللة‬
:: "::*. A:: B " ? :: ::. (:)* /::* :: :: :*, KX : (5-13) 7::& ::
9:/$ " 3)* " / 4 D 4
/ 4 Q$ ".34 * / ( & 3 ' 7 " (6) 7& 3) /* 91
: 3:) H: : . !: 0.05 : :&, /:. .000 F: ' ) %66.4
:: B:: , #::$ :: :: 3.3 B:: α = 0.05 ::' - : :: :
: *, , /::. :: (:: ) B:: ::)* :: : 4 ::& 3: ) H:: : '
(20103:) : >: : H: A: .3:) H: #:$ 3: " : :)* .
: :)* "#:&= +:' :4= " (:. /0: , R (0, <
"(: $. #:$ $ . - 3* ( 3& , " , #$ 3 "
:" #$ B$ " / "' B # ;2 < 4.
.B
Q:$ ": . (K: : /:* 3: $ 3 %. A B 7 " (1) 7& 3) /* 92
H: : . !: 0.05 : :&, /: .003 F: ' ) %63.2 / 4
, #:: $ :: :: 3.2 B:: α = 0.05 :: ' - : : :: :: :: 3: :)
/:. : ( ) B )* 4 & 3) H ' B
.3) H #$ 3 " )* . *, ,
7:: K, (+"::2 :: /::* ;:: 3*:: ::*. %::0 %::0 " (5) 7::& 3:) /::* 98
0.05 : ::&, /:: .032 F:: :: ' :: ) %62.8 /:: 4:: Q::$ " :: .
:: 3.1 B:: α = 0.05 ::' - : :: :: :: 3:) H:: :: . !::
B:: ::)* :: : 4 ::& 3: ) H:: : ' :: B:: , #::$ ::
: >: A: .3:) H: #$ 3 " )* . *, , /. ( )
117
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;: * :", F: "(+":2 : /:* F: 3*: *. AB, " #$ 3 " )*
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: . !: 0.05 ", / .519 F ' ) %63.2 / 4 Q$
: . :*, , #$ α = 0.05 ' - J 3) H
:: : : :: 7:: 1X (:: " :: . : :*, , F, 3: :) H:: :: :: ;:: 7 ::
:: 1 ::" #::$ ::& :: J :: . : *, , F, ::$ $) ::)* :: 3: " ::)*
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%59.2 ‫ النس!!بي‬4:: Q::$ " :: * ::*. 3 ::B 34 :: >:: " (3) 7::& 3: ) /::* 94
:: :: J 3: ) H:: :: . !:: 0.05 : ::", /:: .925 F:: :: ' :: )
: ;: 7 : : . :*, , #:$ : : α = 0.05 :' - :
:: 3: " ::)* :: : :: 7::1X (::" :: . :*, , F, 3:) H:: ::
.3:) H: : : : 1 " #$ & J . *, , F, $ $) )*
?::$ /0:: , R:: (::0, <:: (2012:: ) :: >:: :: H:: %::$
:*. 3 : : 1 : " , #$ )* / B$ K4
>:: : : : : : : : : : , %:: : : : :$ ."( : : : : : :: : : : :*" #:: : : : :$ :: : : : :) B 7 : : : : : :: : : : :1 /:: : : : :*
" , #::$ 3: " :: ::)* /0:: , R:: (::0, <:: (2007F"::2B)
."*. A B B > 7 $. 3
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.007 F: : ' : ) %54.8 / 4 Q$ " . (2 D +
α = 0.05 :' - : : : : 3:) H: . ! 0.05 &, /
118
: ::) 3: ) H:: : ' :: B:: , #::$ :: :: 2.7 /:: B::
.3) H #$ $ $& )* . *, , /. ( ) B )*
%50.4 /:: 4:: Q::$ " 34

:: /::* ::*. 3 :: :: " (4) 7::& 3::) /::* 96
:: :: 3:) H:: :: . !: 0.05 : ::&, /:: .000 F:: :: ' : )
:: B:: , #::$ :: :: 2.5 /:: B:: α = 0.05 ::' - : ::
:: . : :*, , /:: . :: (:: ) B:: :: )* : : :: ) 3: :) H:: : :'
: ' ;:, #: : )* H @ 4. .3) H #$ $ $& )*
:" : !: ' / $ *. 3 3
%::$ . : : J : 3: D: 3: :: #: :*. 3 7:
7 :$. :: 34 /0:: , R:: (::0, <:: (2014 :: ) :: >:: R::
7:) :*. A: B " , #:$ 3: " : :)* *:2 ( : :$ /.
." A B #$ @ *. $ . 34
, F, (5 : :: $" ::) 3 F:: A:: B ::. /:: B:: , ::) : " 7:: "::2
: . !: 0.05 : :", / 1.000 F ' ) ،%59.6 / / B
:' : B: , #:$ : : α = 0.05 :' - : : : J .
; 7 . *, , ) " 3 / > - A B .
34 /::* ::*. A:: B :: :: :: 1 ::" #::$ ::& :: J :: . : *, , F, ::. ::
: ' 1:2 34 3:& , :@ :0 : .34J LB& /* ' 12
:B >: 34 : : D:$B : : 4 # O 3 ' *. A B #$
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, (0, / (2011/ ) > R A .$ #$ . *. A B A . /
7:: 7::. !:: ::* /::* ::*. A:: B :: :: ;:: 7 :: -::" ( ::$ /::* :
#::$ $ ::. D :: R : #:: ' ::, 7::, 7 : ) :: ::*. $ $ ::. A:: B -:: ( ::$
:: >:: R:: %::$ . : @ :: #::$ :: . :: :: 7:: #::ٕ :: * ::*. 3
34 /* *. A B * #$ )* *2 ( $ , (0, / (2014 )
B: : ) :. /:* , (0, / (2011 B4) 7 $.
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7 ( M M &+. ( K

9:
. ( M M ' ( &+ ' : 9
. ( M M ' ( &+ :$ 9
T* " ' T* 7 * 0.05 ' - &, (P-value) ("
. ( M M ' ( &+ ;N $) $
&2 5.4.1
.*. 3ٕ / 0 " ., ' ( &+ '
3ٕ / 0 " ., F& D B &+ ! , (5-14)7& 6
. α = 0.05 ' - . M &+. 0.773 # ; & ($ *.
9:;N ) $ T* " J T* " ; $
' - *. 3ٕ / 0 " ., ' ( &+
. α = 0.05
‫( يوضح معامل االرتباط بين أبعاد الھيكل التنظيمي وعمليات إدارة المعرفة‬5-14) ‫جدول رقم‬
' ) B . T
*. 3ٕ / 0 " ., ' ( &+
*.000 0.773
. α = 0.05 ' -
α = 0.05 ‫* معامل االرتباط دال إحصائيًا عند مستوي داللة‬
(bahrani and others,2013),(Gelard and ،(2013/*B ) > H A
others,2013), (Alawamleh and others,2013), (Ghorbani and others,2011), (Bahrani and
- ' ( &+ ;, R (0, < others,2013)
.*. 3ٕ / 0 " α = 0.05 '
120
9: ( #= A@
. " = ٕ 0 .7 - J $ M <9' ( $ 5.4.1.1
3ٕ / 0 " F& D B &+ ! , (5-15)7& 6
α = 0.05 &, / .000 F ' ) , .618 # ; & ($ *.
T* " ; $ . α = 0.05 ' - . M &+. /
9:;N ) $ T* " J
' - *. 3ٕ / 0 " ' ( &+
. α = 0.05
" " = J " "0 .7 " - - D $ " @ (5H15) ;< (
*. 3 " .
' R
*. 3 A B > 4 4 2 / 0
.618 .523 .521 .493 .527 .584 B ' .

*.000 *.000 *.000 *.000 *.000 *.000 ' -
K !$ , @ ; * - F F0 7 > H A
, ( 7 ) . 7 "$ <@ A # F1 F $ .
،2012، X B) (&$ $" $) / ( ) /* B
( $. $ .$ * N @ @" , 7J .(164
, ' (2006/2 7 ) j D ( #$ %. 7 * ' ;" B
34 , < *. 3 ( $ 4 4. ( @ " ;N - @
@ / 0 % " < 0 " 0 >
< . !" $ 2 *.
0 $$ 7) $$ (K ( $ . 6 < . (K
/* 3 F - *. $ " , ;N2 F 4
, # % , L %0 F, > B *. # 34

%0 #$ . 0 ? 3 3 O
. L *. 0 4
121
‫ ‪&+ R (0, < (Ghorbani and others,2011) > H A‬‬
‫ ٕ‪, (0, / (Ganjinia,2012) > *. 3‬‬ ‫( ' ‪ .‬‬
‫ ‪ > /4 "2 A‬‬ ‫ ‪.*. 3 B2, B 3‬‬ ‫ ‪" .‬‬
‫)‪ . ' ( &+ R (0, < (Shabankareh and others,2012‬‬
‫‪!" " &+. L‬‬ ‫ ) ‪, /* . %$ (*. > 4 *.‬‬
‫) ‪.*. K #$ $ /$ F. @N (0, / (2006/2 7‬‬
‫‪. " = ٕ 0 .7 8 - J $ M <9' ( $ 5.4.1.2‬‬
‫ " ‪/ 0‬‬ ‫ ‪ F& D B &+ ! , (5-16)7& 6‬‬
‫‪α = 0.05‬‬ ‫ٕ‪&, / .000 F ' ) , .671 # ; & ($ *. 3‬‬
‫ ‪ T* " ; $ . α = 0.05 ' - . M &+. /‬‬
‫‪9:;N ) $ T* " J‬‬ ‫ ‬
‫ " ‪' - *. 3ٕ / 0‬‬ ‫ ‪ ' ( &+‬‬
‫‪. α = 0.05‬‬
‫جدول رقم)‪ (5-16‬يوضح معامل االرتباط بيرسون بين "التخصص" و"إدارة المعرفة"‬
‫‪*. 3‬‬ ‫ "‬
‫ ‪ ' R‬‬
‫‪*. 3‬‬ ‫ ‪A B‬‬ ‫ ‪> 4‬‬ ‫ ‪4‬‬ ‫ ‬ ‫ ‪ 2‬‬ ‫ ‪/ 0‬‬
‫‪.671‬‬ ‫‪.575‬‬ ‫‪.580‬‬ ‫‪.470‬‬ ‫‪.590‬‬ ‫‪.650‬‬ ‫معامل االرتباط‬
‫التخصص‬
‫‪*.000‬‬ ‫‪*.000‬‬ ‫‪*.000‬‬ ‫‪*.000‬‬ ‫‪*.000‬‬ ‫‪*.000‬‬ ‫مستوى الداللة‬
‫‪α = 0.05‬‬ ‫* معامل االرتباط دال إحصائيًا عند مستوي داللة‬
‫‪ , #$ "1‬‬ ‫& ‪ 3 " H) . )B H (K‬‬
‫ ‪ ' $ 1 $ 6 /* 7 . #$ *, %2V 6‬‬
‫‪3‬‬ ‫‬ ‫* ‪ 7 #$ *= ;= *. (' 3 4 #‬‬ ‫‬
‫&‪#$ 0 3‬‬ ‫ ‪34 4 /" ;, @ - /‬‬ ‫)‪. (2449243 K+‬‬
‫ ‪Y /* %0 "2 * . 4 4. $.* *. 3 ( $‬‬
‫‪( (& 7‬‬ ‫‪, ;N2‬‬ ‫ ; *‪ . /‬‬ ‫ ; ‪B D #$‬‬
‫‪K‬‬
‫ ‪ < ) B . 4 4 2 *. #$ 3) / %0‬‬
‫‪ ) / %0 K, # ! F1 (2013 ) #$‬‬
‫‪122‬‬
‫ ‪ @N R (0, < (2006/2 7 ) > H A‬‬ ‫‪. $‬‬
‫‪./$ @N , /* H > ? %$ *. K #$ $ F.‬‬
‫‪. " = ٕ 0 .7 +. $ - J $ M <9' ( $ 5.4.1.3‬‬
‫' "‪/ 0 " 4‬‬ ‫ ‪ F& D B &+ ! , (5-17) 7& 6‬‬
‫‪α = 0.05‬‬ ‫ٕ‪&, / .000 F ' ) , .503 # ; & ($ *. 3‬‬
‫ ‪ T* " ; $ . α = 0.05 ' - . M &+. /‬‬
‫‪9:;N ) $ T* " J‬‬ ‫ ‬
‫( '‪3 ' " = ٕ 0 .7 +. $ - J $ M <9‬‬
‫‪. α = 0.05 $‬‬
‫جدول رقم )‪ (5-17‬يوضح معامل ارتباط بيرسون بين "الالمركزية" و" إدارة المعرفة"‬
‫‪*. 3‬‬
‫ ‪ ' R‬‬ ‫ " ‪/ 0‬‬
‫‪*. 3‬‬ ‫ ‪A B‬‬ ‫ ‪> 4‬‬ ‫ ‪4‬‬ ‫ ‬ ‫ ‪ 2‬‬
‫‪.503‬‬ ‫‪.416‬‬ ‫‪.392‬‬ ‫‪.317‬‬ ‫‪.523‬‬ ‫‪.510‬‬ ‫معامل االرتباط‬
‫الالمركزية‬
‫‪*.000‬‬ ‫‪*.000‬‬ ‫‪*.000‬‬ ‫‪*.000‬‬ ‫‪*.000‬‬ ‫‪*.000‬‬ ‫مستوى الداللة‬
‫‪"2 * $) 0 /* 4" 4‬‬ ‫ ‪, /* F0 B > H A‬‬
‫ ( * =* *‪ 0 %= > ( ) > /‬‬
‫‪* 1‬‬ ‫@‪7‬‬ ‫‪ Y) * %.‬‬ ‫‪, ! N2‬‬ ‫‪ 0 12‬‬
‫‪) $ .‬حريم والخشالي‪،2006،‬ص‪- .(148‬‬ ‫‪ ( $. *. ) 7) "2‬‬
‫‪) ( +‬‬ ‫@ ‪ & B 3 KB , #$ ! ,‬‬
‫‪($B /* H 4 4. $ M2 ' 34 BB /* %0 !2 ,‬‬
‫ ‪.*. 3 ( $‬‬ ‫‪.‬‬ ‫‪, ;N2‬‬ ‫‪ ( ' .‬‬
‫ ‪/ @N R (0, < (2006/2 7 ) > H %$‬‬
‫‪ /* %+ ' # (& H @ 4. 0 *. K /* 4" $‬‬
‫* ‪/ ' 12 34 ) 7 3 M . /* " ( 2‬‬
‫ ‪3 ( $‬‬ ‫ "‪44 F 4‬‬ ‫ @ ! ‪& D$B 7 N‬‬
‫‪123‬‬
/* 7 /" 4" + & D$B * . ' 12 34 7 , *.
/ (Gelard and others,2013) > H A .*. 3 ( $ .
> A !" *. B2, B 3 " B$ 4" ' , (0,
. ' ( " &+ R (0, < (Ghorbani and others,2011)
(0, / (Shabankareh and others,2012) > A !" *. 3ٕ 4"
*. > 4 ) / 0 " 4" . ' ( " &+
.(*.
. " = ٕ 0 .7 " - J $ M <9' ( $ 5.4.1.4
/ 0 " ). F& D B &+ ! , (5-18)7& 6
α = 0.05 &, / .000 F ' ) , .635 # ; & ($ *. 3ٕ
T* " ; $ . α = 0.05 ' - . M &+. /
9:;N ) $ T* " J
$ 3 ' " = ٕ 0 .7 " - J $ M <9' (
. α = 0.05
"‫( يوضح معامل ارتباط بيرسون بين " التعقيد" و "إدارة المعرفة‬5-18) ‫جدول رقم‬
*. 3 "
' R
*. 3 A B > 4 4 2 / 0
.635 .528 .557 .485 .524 .619 ‫معامل االرتباط‬
‫التعقيد‬
*.000 *.000 *.000 *.000 *.000 *.000 ‫مستوى الداللة‬
* 0, #$ F / ( 0 , < F0 B > H A
4 ( 0 /* ). 4 $" .* ( 0 " , , A (' #
# $. 3 3 4 # F1 0 ). 3 4 , F, 3 (' #
0 %, A ) H . . /*M F . /)*= 4 " ,
< (Ghorbani and others,2011) > H A (432013; )
%$ *. 3ٕ / 0 " ). . ' ( &+ R (0,
' ( &+ 7 R (0, < (Shabankareh and others,2012) >
.*. 3ٕ / 0 " ). .
124
‫ٕ = " ‪.‬‬ ‫‪ '( - J $ M <9' ( $ 5.4.1.5‬‬
‫ ( ٕ‪3‬‬ ‫! ‪ F& D B &+‬‬ ‫ ‪, (5-19)7& 6‬‬
‫‪α = 0.05‬‬ ‫‪&, /‬‬ ‫‪.000‬‬ ‫) ' ‪F‬‬ ‫ ‪, .316 # ; & ($ *.‬‬
‫" *‪ T‬‬ ‫‪; $ . α = 0.05 ' - .‬‬ ‫ ‪ M‬‬ ‫ ‪ &+. /‬‬
‫‪9:;N ) $ T* " J‬‬ ‫ ‬
‫ٕ = " ' ‪$ 3‬‬ ‫( '‪ '( - J $ M <9‬‬
‫‪. α = 0.05‬‬
‫جدول رقم )‪ (5-19‬يوضح معامل ارتباط بيرسون بين "جماعات الممارسة" و " إدارة المعرفة"‬
‫‪*. 3‬‬
‫ ‪ ' R‬‬ ‫ " ‪/ 0‬‬
‫‪*. 3‬‬ ‫ ‪A B‬‬ ‫ ‪> 4‬‬ ‫ ‪4‬‬ ‫ ‬ ‫ ‪ 2‬‬
‫‪.412‬‬ ‫‪.316‬‬ ‫‪.348‬‬ ‫‪.342‬‬ ‫‪.317‬‬ ‫‪.452‬‬ ‫معامل االرتباط‬ ‫جماعات‬
‫‪*.000‬‬ ‫‪*.000‬‬ ‫‪*.000‬‬ ‫‪*.000‬‬ ‫‪*.000‬‬ ‫‪*.000‬‬ ‫مستوى الداللة‬ ‫الممارسة‬
‫ ‪ 0 3, . ( , < F0 B > H A‬‬
‫ ‪- " ( $. *. ) # % 7 J %. ( *= D "' 3‬‬
‫=* ‪D ) /* 3 ' M $ A@ & /* 4 7 J #‬‬
‫‪ ' "2 3= H 7 7 "2 7$. *)@ 7‬‬ ‫‪, 0 3 #$‬‬
‫‪ D / ) ) (@ 0 .‬‬ ‫ ‪*= - " *.‬‬ ‫‪,‬‬
‫ ‪.* "2‬‬ ‫ ‪+M ( 0 > B‬‬ ‫‪< "2 .‬‬ ‫ ‪ .‬‬
‫‪H > 2 4 #$ . ' 12 34 #$ , F, .(932010‬‬ ‫)‬
‫‪/* .‬‬ ‫‪" , /* *. ( , 3) , F2 D2 >& +‬‬ ‫ (‬
‫‪.(402008( 4) "*= Kj +‬‬ ‫ ‪ ( ' #$ , 0‬‬
‫ ‪ ( , R (0, < (2006/2 7 ) > H A‬‬
‫ ‪. $ .$ 0 *. K /* F. / @N‬‬
‫‪125‬‬
I 5.4.2
( ). 4" + ) / 0 " .= @N '
.*. 3 #$ (
. $, <@ 1 (, & @ " H
:., #:$ (>: ) :*. 3 : M : O: K @ ( & ! A) $
#:$ /: 0 :" :., @N: ! 34M ' 12 34 /* / 0 "
.R 6 (5-20) 7& *. 3 $"
" = . ( &' 0 .7 "2 $ ? 8 (5H20);< (
. NB @N
F T $) ( M
. F . (B)
//1.61 6.7 10.8 (@
**4.11 0.24 0.3 1.3
**4.90 0.30 0.4 1.9
0.6 **62.3
*2.29 0.12 0.3 0.7 4" +
**3.93 0.24 0.5 1.8 ).
*2.43 0.12 0.4 0.9 (
** p-value < 0.01 * p-value < 0.05 // p-value > 0.05
, #:$ : : (F=62.3, P < 0.01) "%" & , (5-20) 7& 6
:.,) $) : (: M (:* :& : :*. 3 #$ / 0 " ., @N
(: M ::. : /&:: >: :: M " ::*. 3 /:$" :: : %60 (/:: 0 :"
.0.60 O $ . . , < -,
:*. 3 : 1: #:$ . / ' . J " (5-20) 7&
9: M /* / 0 " ., $.
= *. 3
e + + ( 4" +) 0.7 ( ( ) 0.9 + ( ) 1.3 +( ). ) 1.8 + ( ) 1.9
(: $ 3 4 # ! F1 3 ) 3 4 /* , F, 9
.%1.9 *. 3
126
(:: $ :: 3:: 4 #:: !:: F1 : 3:: ::) :: ). :: 3:: 4 :: /::* , F, 9
.%1.8 *. 3
(:: $ : 3:: 4 #: !: F1 : 3: ::) : : 3:: 4 : /:* , F, 9
.%1.3 *. 3
:: 3:: 4 #:: !:: F1 : : 3:: :: ) :: (:: 3:: 4 :: /:: * , F, 9
.%0.9 *. 3 ( $
(: $ : 3 4 # ! F1 3 ) 4" + 3 4 /* , F, 9
.%0.7 *. 3
II 5.4.3
"/ I/ -I (J ( D J $ M L ( $
0 O 3+" '($ -%> = + " = J &' 0 .7
>
$, > 1 (, & @ " H
9: ( A@

5I/ 5 -I5 5(J 5( D5 J $ M L ( $ 5.4.3.1
.( O 3+" '($ -%> = + " = J &' 0 .7 "/
(:: : B:: : : : :: :) $ T-Test :: : 7 : : : : @ (: : & : : H:: : :: : '
3 #:: $ /:: 0 :: " :: ., @N:: (:: :: (:: 0 (:: B:: 0::
.34J LB& /* ' 12 34 /* *.
9:/$ (5-21) 7& 6

B (t-test= 0.45 ,P-value > 0.05) ' ( A* 7 9
/ 0 " ., #$ ( /* < ( B " (
@1 ' (< ") ? M , #$ ' /B. #$ . " .
. ' 12 34 /0 - / 0 " ., @ ( #$
127
B (t-test= -0.30 ,P-value > 0.05) ' ( A* 7 9
. " . *. 3 ., #$ ( /* < B " (
( #$ @N ; ? (< ") ? M , #$ ' /B. #$
. ' 12 34 /0 - *. 3 ., @
;*0 . (Kٕ N /* (+ . $ . 1*" # ! @ 4.
7 R (0, < (2014، ) > H A .7 ("
7 $. 34 /* *2 ( $ ( ) /* ' ( A*
/ (2011$.) > %$ ? M # -4. *. 3 ( $
/* *. 3 "= $ . ' ( A* (0,
> , %$ < 6 B$ (. /* "= 2
/* *. 3 ' ( A* (0, < (2012*2 )
.< 6 ? # -4. @ ? K - L
= J &' 0 .7 I/ -I (J L !>. "" ? (5-21)(
( O "
< .M
-
T %' %' "/
' B B
F . F .
.385 .87 4.7 21.0 4.3 21.5
.687 .40 4.1 15.3 3.7 15.6
.313 -1.01 4.7 12.6 4.3 11.9 4" +
.594 .53 3.5 15.6 3.1 15.8 ).
.275 1.09 3.8 14.1 3.3 14.7 (
.652 .45 15.8 78.6 13.3 79.5 0 .7 "/ P(
.613 -.51 5.1 21.1 4.7 20.8 2
.577 -.56 6.3 23.9 5.5 23.5
.526 .64 5.3 22.4 4.9 22.9 4
.776 -.28 8.1 30.2 7.4 29.9 > 4
.610 -.51 5.6 21.1 5.3 20.7 A B
.762 -.30 27.1 118.8 23.1 117.7 " = J "/ P(
128
55"/ 5 I/ 55 -I55 5 (J 55( 55 55 J 5 $ M L 5 55( $ 5.4.3.2
. " O 3+" =+Q PD '($ -%> = + " = J &' 0 .7
(:& : (One-Way ANOVA – F:= : : $ ) : : 7: !: : A:) $
7 50 &,-40 7 40 &, -30 7 30 &,) . /* = (*
::., ::@, :: :: ' 1::2 34 /0:: -:: :: (:: :: (@"N::* 7:: 50
.*. 3 #$ / 0 "
9:/$ (5-22) 7& 6

1::2 34 /0:: ::& : : ' (:: /::* :: ::' ( A::* :: 7:: 9
:: ). :: 4" + : ) :: /:: 0 :: " ::., #::$ 34: J L::B) :: '
7: : . ( M , #$ . 7 * %+ ' -4. ( (
#::$ ::" 3":: /:: 0 ::" ::., #::$ 0:: : #::$ F:: ::@, ;:: :"
.
1:: : 2 34 /0:: : :: : & : : : :: : (:: : /:: : * :: : :: : ' ( A:: : * :: : 9
::. (:)* #::$ !::" ::. /:: 0 ::" ::., (:)* #::$ 34:J L::B) :: '
: 7: 40 : ::&, 930 : 7: 30 : :&,) : . 7 ::* %+ :' -4:. :
:: :: 7:: :: . (:: : A:: %::2" (@"N::* 7:: 50 7:: 50 : ::&,940
: *, , (5-23) 7::& :: : 6:: :: ?:: :: /::* :: . (::) $ LSD
:: :. :: : 9 :: :&, : : (:: : 7 :: : 7:: : 40 #:: : 30 : : 7:: : , :: : :: : .
H:: (@"N::* 7:: 50 : 7:: 50 #:: 40 : ) : /::* :: . : *, : 9::
.-= . ( A* F, 0+ 7 /* ' ( A
1::2 34 /0:: ::& : : ' (:: /::* :: ::' ( A::* :: 7:: 9
::., /::* A::* 0::+ 7:: !::" ::. ::*. 3 ::., (:)* #::$ 34:J L::B) :: '
7 :* %+ :' -4:. (A: B >: 4 4 2 ) #$ " *. 3
(@"N* 7 50 7 50 &,-40 7 40 &, -30 7 30 &,) .
3 (:)* #$ 0 #$ F @, ; " 7 . ( M , #$
' :*. , #: !: :@ 4:. : #:$ :" :*. 3 :., #:$ ' . *.
> R H A . . ( > 2 ! -. 3 * /*
129
( ::) /::* :: ::' ( A::* :: 7:: R:: (::0, <:: (2014 :: )::
:: M #:: -4::. ::*. 3 (:: $ :: 7 : $. :: 34 /::* *: 2 ( : ::$
( ::) /::* :: ::' ( A::* :: 7:: R:: (::0, <:: (2012:: ) :: .
. . # -4. K= #$ @, *. 3 A B / B$ K4 ?$ /0
.7 "/ I/ -I (J ( L !>. R2 - @ (5H22)(
" " = J &' 0
3 D ( P(
F - "2
$ " "
48.6 3 145.7 (
.059 2.53 19.2 198 3806.7 (
201 3952.4 L
57.8 3 173.3 (
*.007 4.10 14.1 198 2789.1 ( 8
201 2962.4 L
38.0 3 113.9 (
.120 1.97 19.3 198 3817.7 ( +. 9
201 3931.6 L
10.7 3 32.1 (
.390 1.01 10.6 198 2095.5 ( "
201 2127.6 L
6.1 3 18.4 (
.677 0.51 12.1 198 2392.0 ( '(
201 2410.4 L
593.6 3 1780.9 (
**.032 3.00 197.8 198 39166.7 ( 0 .7 "/
201 40947.6 L
48.2 3 144.6 (
.100 2.11 22.8 198 4524.2 ( 8>
201 4668.8 L
76.4 3 229.1 (
.079 2.30 33.2 198 6582.9 (
201 6812.0 L
.517 0.76 19.4 3 58.1 ( -+
130
‫ ‪3‬‬ ‫ ‪D‬‬ ‫ (‬ ‫(‪P‬‬
‫ ‪F‬‬ ‫ ‪-‬‬ ‫‪"2‬‬
‫‪$‬‬ ‫ "‬ ‫ ‬ ‫ "‬
‫‪25.4‬‬ ‫‪198‬‬ ‫‪5032.9‬‬ ‫ (‬
‫‪201‬‬ ‫‪5091.0‬‬ ‫ ‪L‬‬
‫‪102.5‬‬ ‫‪3‬‬ ‫‪307.6‬‬ ‫ (‬ ‫‬
‫‪.155‬‬ ‫‪1.77‬‬ ‫‪58.0‬‬ ‫‪198‬‬ ‫‪11490.4‬‬ ‫ (‬ ‫‪*+‬‬
‫‪201‬‬ ‫‪11798.0‬‬ ‫ ‪L‬‬
‫‪47.8‬‬ ‫‪3‬‬ ‫‪143.5‬‬ ‫ (‬ ‫‬
‫‪.179‬‬ ‫‪1.65‬‬ ‫‪29.0‬‬ ‫‪198‬‬ ‫‪5733.9‬‬ ‫ (‬ ‫‪LD‬‬
‫‪201‬‬ ‫‪5877.4‬‬ ‫ ‪L‬‬
‫‪1329.0‬‬ ‫‪3‬‬ ‫‪3987.1‬‬ ‫ (‬ ‫‬
‫‪.084‬‬ ‫‪2.24‬‬ ‫‪592.4‬‬ ‫‪198‬‬ ‫‪117299.7‬‬ ‫ (‬ ‫‪ " = J‬‬
‫‪201‬‬ ‫‪121286.8‬‬ ‫ ‪L‬‬
‫( )‪ " ( $ ( " LSD ? (5H23‬‬
‫‪# 40‬‬ ‫‪# 30‬‬
‫‪7 50‬‬ ‫‪&,‬‬ ‫ ‪D‬‬
‫‪50‬‬ ‫‪&,‬‬ ‫‪40‬‬ ‫‪&,‬‬ ‫ " ‬ ‫‪"2‬‬
‫*‪@"N‬‬ ‫‪7 30‬‬ ‫ ‬
‫‪7‬‬ ‫‪7‬‬
‫‪//.339‬‬ ‫‪//.664‬‬ ‫‪//.058‬‬ ‫‪1‬‬ ‫‪16.2‬‬ ‫‪7 30‬‬ ‫‪&,‬‬
‫‪*.011‬‬ ‫‪*.013‬‬ ‫‪1‬‬ ‫‪14.7‬‬ ‫‪7 40‬‬ ‫‪&, # 30‬‬
‫التخصص‬
‫‪//.545‬‬ ‫‪1‬‬ ‫‪16.6‬‬ ‫‪7 50‬‬ ‫‪&, # 40‬‬
‫‪1‬‬ ‫‪17.2‬‬ ‫‪@"N* 7 50‬‬
‫‪//.556‬‬ ‫‪//.743‬‬ ‫‪//.079‬‬ ‫‪1‬‬ ‫‪81.7‬‬ ‫‪7 30‬‬ ‫‪&,‬‬
‫‪*.043‬‬ ‫‪*.027‬‬ ‫‪1‬‬ ‫‪76.7‬‬ ‫‪7 40‬‬ ‫‪&, # 30‬‬ ‫أبعاد الھيكل‬
‫‪//.746‬‬ ‫‪1‬‬ ‫‪82.8‬‬ ‫‪7 50‬‬ ‫‪&, # 40‬‬ ‫التنظيمي‬
‫‪1‬‬ ‫‪84.2‬‬ ‫‪@"N* 7 50‬‬
‫‪ //‬غير دالة‬ ‫* دالة عند ‪0.05‬‬ ‫** دالة عند ‪0.001‬‬
‫‪131‬‬
55"/ 5 I/ 55 -I55 5 (J 55( 55 55 J 5 $ M L 5 55( $ 5.4.3.3
5 O 3+55" =+55Q P55D 5 '($ -%55> = + 55 5 " = J &55' 550 55.7
. 0 &
: : (One-Way ANOVA – F::= :: :: $ ) :: A:: B 7:: !:: : : A::) $
? : 7::& ? : 3: :: 7:: :: :: ") :: . : *= :: 0 ( : : A::
:@, : : ' 1:2 34 /0 F ( ( 0 .2
.*. 3 #$ / 0 " .,
9:/$ (5،24)7& 6

1:: 2 34 /0:: :: & : : :: (:: /:: * :: :: ' ( A:: * :: 7:: 9
7 : %+ :' -4:. :. / 0 " ., ()* #$ 34J LB) '
!:" ( : : 0 .:2 ? : 7& ? 3 7 ") 0
: : ) :: : :: :.= #:: :$ : : ' :: : /:: :* :: : :: :' ( A:: :* :: : '
#::$ :: :: :: 0 ( : %+ :' -4::. (:: (:: :: ). ::
:" (:)* #$ 0 #$ F @, ; " 7 / 0 # M ,
.3" .= #$ ' . / 0
: ' 12 34 /0 & ( /* ' ( A* 9
: 7: : ") 0 ( %+ ' -4. 4" + . #$ 34J LB)
: 0 ( : : A: %:2" ( : : 0 .:2 ? : 7:& ? : 3
(5،25) 7::& :: : :: ?: :: /::* :: . (::) $ LSD :: :: 7::
%:0 /:* : . :*, : #:$, : (: 7 : . /* . K ,
7 :: :: K:: , : : !:: " ( : : :: 0 .:: 2 ? : : 7:: & ? : :) ::
7:: : /::* :: ::' ( A:: H:: 7::&' K::1 : #::$, : (::
.-= %0 A* F, 0+
: B$: : " / $. 3 , ; $ %. * /. B > , @ -
: ) :: +:: :: B:: 3 6:: : N -:: :: 4" %:: . ' : )
.( + F, "$ ' 7N 7 3& /0 V* ?". #$
132
1::2 34 /0:: ::& : : ' (:: /::* :: ::' ( A::* :: 7:: 9
7 : %+ : ' -4::. ::. ::*. 3 ::., (: )* #::$ 34: J L::B) :: '
!:" ( : : 0 .:2 ? : 7& ? 3 7 ") 0
:2 ) :*. 3 :., #:$ :' : /:* ' ( A* '
, #::$ :: :: :: 0 ( : %+ : ' -4::. (A:: B >:: 4 4:: ::
3 (: )* #::$ 0:: : #::$ F:: ::@, ;:: : " 7:: / 0:: # : :: M
.3" *. 3 ., #$ ' . *.
3 : : :' ( A:* (:0, < (2012*2 ) > H A
/ 0:: # : :: M -4::. :: @ ?:: K:: -:: L:: :: /::* :: ::*.
/:* :*. 3 : A:* : 7 R (0, < (2011$.) > A
H:: %::$ / 0:: # : $ -4::. B::$ (::. /::* :: "= ::2 : ::
: : :: ::' ( A:: * :: R:: (::0, <:: (2014 :: ) :: >:: ::
.7. 6 A *. 3 ., . " /* 3 7.
.7 "/ I/ -I (J ( L !>. R2 - @ (5H24)(
0 & " = J &' 0
- B ( L
.=
' F (. (.
9.5 4 38.1 (
.751 .480 19.9 197 3914.3 (
201 3952.4 L
18.6 4 74.2 (
.285 1.266 14.7 197 2888.2 ( 8
201 2962.4 L
50.2 4 201.0 (
*.034 2.653 18.9 197 3730.6 ( +. 9
201 3931.6 L
23.1 4 92.2 (
.067 2.232 10.3 197 2035.3 ( "
201 2127.6 L
12.2 4 48.9 (
.399 1.019 '(
12.0 197 2361.6 (
133
- B ( L
.=
' F (. (.
201 2410.4 L
414.1 4 1656.3 (
.085 2.076 199.4 197 39291.3 ( 0 .7 "/
201 40947.6 L
25.4 4 101.5 (
.360 1.095 23.2 197 4567.3 ( 8>
201 4668.8 L
23.5 4 94.1 (
.600 .690 34.1 197 6717.9 (
201 6812.0 L
32.4 4 129.6 (
.277 1.286 25.2 197 4961.4 ( -+
201 5091.0 L
81.1 4 324.5 (
.238 1.393 58.2 197 11473.5 ( *+
201 11798.0 L
15.4 4 61.6 (
.720 .522 29.5 197 5815.7 ( LD
201 5877.4 L
579.3 4 2317.2 (
.431 .959 603.9 197 118969.7 ( " = J LD
201 121286.8 L
0 & ( $ ( " LSD ? (5H25) (
0 .2 ? 7& ? 3 7 D
0 "2

*0.019 *0.029 **0.008 //0.163 1 17.3 7
//0.080 //0.179 *0.030 1 13.9 3
//0.262 //0.678 1 10.9 7& ? ‫الالمركزية‬
//0.764 1 11.6 .2 ?
1 12.0 0
134
55"/ 5 I/ 55 -I55 5 (J 55( 55 55 J 5 $ M L 5 55( $ 5.4.3.4
=5 5O 3+5" =+5Q P5D 5'($ -%5> = + " = J &' 0 .7
.
(& (One-Way ANOVA – F= $ ) 7 ! A) $

&, – 10 ( 10 &, – 5 ( 5 &,) . *= 3
@, ' 12 34 /0 - ( (@"N* 15 15
.*. 3 #$ / 0 " .,
9:/$ (5927)7& 6

1::2 34 /0:: ::& : : ' (:: /::* :: ::' ( A::* :: 7:: H
-: #:$ :. :" ' :. /: 0 :" :., (:)* #:$ 34J LB) '
::&, – 10 : (: 10 : :&, – 5 : (:: 5 : :&,) : 3: %+ :' -4:.
.(@"N* 15 15
1::2 34 /0:: ::& : : ' (:: /::* :: ::' ( A::* :: 7:: 9
-4:. : #:$ . " ' . *. 3 ., ()* #$ 34J LB) '
15 : :&, – 10 : (: 10 : :&, – 5 : (: 5 : &,) 3 %+ '
.(@"N* 15
:$ . 7:, ' : . /:* : ( %+ *, , # ! @ 4.
A: :$) : : ( : ;: ) : : 0, 6: : ; : : . ? /*
. . /* ( %+ 7J / 0 " ., 70 ( /*
:: ' ( A:: * :: 7:: R:: (:: 0, <:: (20103:: ) :: >:: R:: A:: *
>:: A:: :: (:: :: M A::$. B::$ (::. /::* ::*. 3 >::& ::
F :: :: :: ::' ( A::* :: 7:: R:: (::0, <:: (2010::) ::
: <: :* (2014 : ) : >: A: :*. ( (: @ ?
/::* /::* ::*. 3 (:: $ :: N 3: /B:: # ::) :: $ ::. L:: & #:: A::*
.(4 - #$ * 34 A ) # #. 34 , 7 $. 34
135
‫()‪0 .7 "/ I/ -I (J ( L !>. R2 - @ (5H26‬‬
‫'& ‪ = " = J‬‬
‫مستوى‬ ‫اختبار‬ ‫متوسط‬ ‫درجات‬
‫مجموع المربعات‬ ‫مصدر التباين‬ ‫األبعاد‬
‫الداللة‬ ‫اختبار ‪F‬‬ ‫المربعات‬ ‫الحرية‬
‫‪2.089‬‬ ‫‪3‬‬ ‫‪6.266‬‬ ‫ (‬ ‫‬

‫‪.957‬‬ ‫‪.105‬‬ ‫‪19.930‬‬ ‫‪198‬‬ ‫‪3946.169‬‬ ‫ (‬ ‫الرسمية‬
‫‪201‬‬ ‫‪3952.436‬‬ ‫ ‪L‬‬
‫‪5.766‬‬ ‫‪3‬‬ ‫‪17.297‬‬ ‫ (‬ ‫‬
‫‪.762‬‬ ‫‪.388‬‬ ‫‪14.874‬‬ ‫‪198‬‬ ‫‪2945.079‬‬ ‫ (‬ ‫التخصص‬
‫‪201‬‬ ‫‪2962.376‬‬ ‫ ‪L‬‬
‫‪24.780‬‬ ‫‪3‬‬ ‫‪74.341‬‬ ‫ (‬ ‫‬
‫‪.285‬‬ ‫‪1.272‬‬ ‫‪19.481‬‬ ‫‪198‬‬ ‫‪3857.268‬‬ ‫ (‬ ‫الالمركزية‬
‫‪201‬‬ ‫‪3931.609‬‬ ‫ ‪L‬‬
‫‪4.877‬‬ ‫‪3‬‬ ‫‪14.630‬‬ ‫ (‬ ‫‬
‫‪.713‬‬ ‫‪.457‬‬ ‫‪10.671‬‬ ‫‪198‬‬ ‫‪2112.934‬‬ ‫ (‬ ‫التعقيد‬
‫‪201‬‬ ‫‪2127.564‬‬ ‫ ‪L‬‬
‫‪23.851‬‬ ‫‪3‬‬ ‫‪71.552‬‬ ‫ (‬ ‫‬
‫‪.113‬‬ ‫‪2.019‬‬ ‫‪11.812‬‬ ‫‪198‬‬ ‫‪2338.869‬‬ ‫ (‬ ‫جماعات الممارسة‬
‫‪201‬‬ ‫‪2410.421‬‬ ‫ ‪L‬‬
‫‪174.8‬‬ ‫‪3‬‬ ‫‪524.4‬‬ ‫ (‬ ‫‬
‫‪.465‬‬ ‫‪.856‬‬ ‫‪204.2‬‬ ‫‪198‬‬ ‫‪40423.2‬‬ ‫ (‬ ‫أبعاد الھيكل التنظيمي‬
‫‪201‬‬ ‫‪40947.6‬‬ ‫ ‪L‬‬
‫‪37.734‬‬ ‫‪3‬‬ ‫‪113.203‬‬ ‫ (‬ ‫‬
‫‪.181‬‬ ‫‪1.640‬‬ ‫‪23.008‬‬ ‫‪198‬‬ ‫‪4555.614‬‬ ‫ (‬ ‫التشخيص‬
‫‪201‬‬ ‫‪4668.817‬‬ ‫ ‪L‬‬
‫‪40.868‬‬ ‫‪3‬‬ ‫‪122.605‬‬ ‫ (‬ ‫‬
‫‪.307‬‬ ‫‪1.210‬‬ ‫‪33.785‬‬ ‫‪198‬‬ ‫‪6689.440‬‬ ‫ (‬ ‫التوليد‬
‫‪201‬‬ ‫‪6812.045‬‬ ‫ ‪L‬‬
‫‪7.397‬‬ ‫‪3‬‬ ‫‪22.190‬‬ ‫ (‬ ‫‬
‫‪.833‬‬ ‫‪.289‬‬ ‫‪25.600‬‬ ‫‪198‬‬ ‫‪5068.780‬‬ ‫ (‬ ‫التخزين‬
‫‪201‬‬ ‫‪5090.970‬‬ ‫ ‪L‬‬
‫‪45.392‬‬ ‫‪3‬‬ ‫‪136.175‬‬ ‫ (‬ ‫‬
‫‪.512‬‬ ‫‪.771‬‬ ‫‪58.898‬‬ ‫‪198‬‬ ‫‪11661.825‬‬ ‫ (‬ ‫التوزيع‬
‫‪201‬‬ ‫‪11798.000‬‬ ‫ ‪L‬‬
‫‪5.079‬‬ ‫‪3‬‬ ‫‪15.238‬‬ ‫ (‬ ‫‬
‫‪.916‬‬ ‫‪.172‬‬ ‫‪29.607‬‬ ‫‪198‬‬ ‫‪5862.153‬‬ ‫ (‬ ‫التطبيق‬
‫‪201‬‬ ‫‪5877.391‬‬ ‫ ‪L‬‬
‫‪398.8‬‬ ‫‪3‬‬ ‫‪1196.5‬‬ ‫ (‬ ‫‬
‫‪.579‬‬ ‫‪.658‬‬ ‫‪606.5‬‬ ‫‪198‬‬ ‫‪120090.3‬‬ ‫ (‬ ‫إدارة المعرفة‬
‫‪201‬‬ ‫‪121286.8‬‬ ‫ ‪L‬‬
‫‪136‬‬
"/ I/ -I (J ( J $ M L ( $ 5.4.3.5
O 3+" =+Q PD '($ -%> = + " = J &' 0 .7
." 1%
(:& : (One-Way ANOVA – F:= : : $ ) : : 7: !: : A:) $
(:: :: (3:: " : ? ::" ::&N* 7::$) :: . :*= :: $. (+1:: :
.*. 3 #$ / 0 " ., @, ' 12 34 /0 -
9:(5927)7& 6
1::2 34 /0:: ::& : : ' (:: /::* :: ::' ( A::* :: 7:: 9
7 +1: %+ :' -4:. :. /: 0 " ., ()* #$ 34J LB) '
.(3 " ? " &N* 7$) $.
: ) .= #$ ' /* ' ( A* 7 9
: M , #:$ : : : $. 7 +1 %+ ' -4. ( ( ).
:: " :: ., (: )* #:: $ 0:: : : #::$ F:: :: @, ;:: : :" 7:: /:: $. ::1
.3" .= #$ ' . / 0
: ' 12 34 /0 & ( /* ' ( A* 9
? :" :&N* 7:$) : $. 7 +1: %+ :' -4:. : 4" + :. #:$ 34:J L:B)
(::) $ LSD :: :: 7:: :: $. (+1:: : A:: %::2" (3:: " :
:$ : : . :*, , : (5928)7:& : : : ?: : /* .
H:: ::&N* 7::$ D::, :: . : *, : #::$, : (:: 7 :: ? ::" 3::2
.-= $. (+1 A* F, 0+ 7 /* ' ( A
1::2 34 /0:: ::& : : ' (:: /::* :: ::' ( A::* :: 7: 9
-4:. -: #:$ :. :" :. :*. 3 :., (:)* #:$ 34:J LB) '
, #::$ :: :: (3:: " : ? ::" ::&N* 7::$) :: $. 7 +1:: %+ : '
:*. 3 (:)* #$ 0 #$ F @, ; " 7 / $. 1 M
.3" H., #$ ' .
/ $. 1 J * ! < 7 *. 3 7 # ! @ 4.
>& . + / 7$. R /" B > "=
137
:: 7:: R:: (::0, <:: (2007F"::2B) :: >:: :: H:: A:: .:: "'
H: %:$ .; , *. 3 7 *, ' ( A*
#:$= /: $. :1 6: A:* : R: (:0, <: (20103:) : >:
.) <
.7 "/ I/ -I (J ( L !>. R2 - @ (5H27)(
" 1 " = J &' 0
- B ( L
.=
' F (. (.
3.571 3 10.714 (
.910 .179 19.908 198 3941.721 (
201 3952.436 L
8.925 3 26.776 (
.614 .602 14.826 198 2935.600 (
201 2962.376 L
58.799 3 176.396 (
*.028 3.100 18.966 198 3755.213 ( 4" +
201 3931.609 L
4.238 3 12.714 (
.755 .397 10.681 198 2114.851 ( ).
201 2127.564 L
12.252 3 36.756 (
.384 1.022 11.988 198 2373.664 ( (
201 2410.421 L
101.4 3 304.3 (
" .,
.687 .494 205.3 198 40643.3 (
/ 0
201 40947.6 L
19.270 3 57.809 (
.480 .827 23.288 198 4611.008 ( 2
201 4668.817 L
40.092 3 120.277 (
.316 1.186 33.797 198 6691.767 (
201 6812.045 L
138
- B ( L
.=
' F (. (.
26.668 3 80.005 (
.370 1.054 25.308 198 5010.966 ( 4
201 5090.970 L
45.942 3 137.826 (
.506 .780 58.890 198 11660.174 ( > 4
201 11798.000 L
18.311 3 54.933 (
.601 .623 29.406 198 5822.458 ( A B
201 5877.391 L
503.1 3 1509.3 (
.478 .832 604.9 198 119777.5 ( *. 3
201 121286.8 L
" 91% ( $ ( " LSD ? (5H28) (
B
H " ? " &N* 7$ $. (+1 .=
/
//.318 //.396 **.010 1 13.8 &N* 7$
//.089 //.624 1 11.7 ? "
4" +
//.182 1 12.4
1 17.0 H "
55"/ 5 I/ 55 -I55 5 (J 55( 55 55 J 5 $ M L 5 55( $ 5.4.3.6
-5. 5O 3+5" =+Q PD '($ -%> = + " = J &' 0 .7
."
: A: (One-Way ANOVA – F= $ ) 7 ! A) $

: " 4::" :: ' 1::2 ( :: 34 :: ::) ) :: . : *= ::$ :: . ":: ,
:., @, ' 12 34 /0 F ( ( '
.*. 3 #$ / 0 "
139
9:(5-29) 7& 6
12 34 /0 & ' ( /* ' ( A* 7 9
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140
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F .=
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14.506 2 29.011 (
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201 3952.436 L
48.634 2 97.268 (
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201 2127.564 L
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201 5090.970 L
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201 11798.000 L
141
- B ( L
F .=
' (. (.
44.755 2 89.510 (
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201 5877.391 L
346.9 2 693.8 (
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142

6.1
6.2
6.3
6.4

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= : .& 34 5*67 '8 * % &+ , %* % *" <
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>* & 9%58 && .&3 %* >* & 9%62 - >* & 9%63 1
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):"*# +, " -$ & $ '(#

= : 9 .& 34 5*67 '8 * % % & ' &. %* % *" <
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144
‫&&‪& T6& (& 2I * "+* A‬‬ ‫< ‪)I. # & $+*& ) 5‬‬
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‫جدول رقم )‪ (5-31‬يوضح نتائج تتعلق بمدى اإلجابة عن أسئلة الدراسة‬

‫& > ‪01‬‬ ‫@‬
‫& & > *‪9 8,&I 9 &) &+ , - %‬‬
‫‪82 " 9(5<2) ) * 3‬‬
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‫‪128 " 9(5<27) ) * 3‬‬
‫جدول رقم )‪ (5-32‬يوضح نتائج تتعلق بمدى تحقق أھداف الدراسة‬

‫& > ‪01‬‬ ‫@ ‪$‬‬
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‫‪145‬‬
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147
‫المراجع‬

. :
: " ! "#
.2007 & – $
. ) * "+, # &-) " #. (
/# 0 - 1 :2 , + &-) 3 " 4
. ) 5
0 - 8. :! "9# ! + +, # &-) 3 " ) 3 67
.2011 15 /#
:! ": 8ٕ +, # : , # " )
.2002 25
.2010 1‫ ط‬/# 0 - 8. :! " , " =
/# 0 - 8. :! " 3 + ># "
.2008 15
@* 5 /# 0 - 8. :! ": 6)A , # " 0
.2011
: "- # 3 " ) B
.2007 15 /# 0 - 6 )
.2012 15 :! " , , " 5
15 /# 0 - :! ))D , , C !
.2013
0 - > :! " , # , , , , " + +- !
.2012 15 /#
0 - ) * " 3 @3 : " #) ! +-
. 2012 35 /#
149
.2011 25 /# 0 - 8. :! " 3 " + -!
.2010 15 /# 0 - 8. :! " - + -!
8. :! " ))D + EF, :!* 3 " + # !
.2012 15 0 !5-
.2010 45 0 - :F :! ", # , , " +#
.2005 #- , 0 " 3 "G7 +)
.2011 15 /# 0 - 8. :! ", 3" 87!
.2007 2 5 # :! " - , "
0 - " :! "- ##)H >. – 3 "
.2005 15 /#
:! "H EF, – ##)H – #H "
.2009 5 B
.2007 15 /# 0 - J> :! " 3 " 6I )
. :

* 8A 5# + , * , # : " ) & A
.2012 "I K5L + * * 5= @-! ) – *
3 8= + I , + M ( B 5# " N)
.2010 "
+., @-! ) # @-! ) I ! MA " )A O
.2014 ": H#H 0
5-) + +, # K 3 -! + 7 " A+=
.2010 " 5)-.
# > - + 8* # #L7! 3 " := 5
.2011"I K5L + - 5)#
, #-! "5# N #>A – 3 " B 05
" , -# # P 0
.2007
150
Q 5 @-! ) # +) I , # " + -) !
.2008F +
+ * 0 # + 3 " ) :-
.2011 "I K5 5)-.
.2010 "!# :) 5)-. + 3 /L" ( !
" , - -# 5# : 3 " : B9
.2008
" 8. @-! RMA 5)-. - , # : 5# " : G-
.2006
3 I K5L + N - + 8 ># " B +=
.2011"+., 8* +
@-! >MA 5)-. ))D + 3 "5# " O ! :
.2012 8 (- )F ))D @-! 5# )" 8* N#)
.2014 "+))D 8* # #L7! 3 -! " >
N K # + M ( B N 3 "N> 0
.2012 "C!# :) I , -
+- , 3 "5# + R +, # S " +5
.2013 " 5 3 +
@-! ) -# , 8 + +, # : " :A
.2013 " 9 .= + 5)-.
:
8ٕ #. ( + 3 -! "5# /L " A I*
.2012 :* 0! () - @L* - ">5#
- " * + -! + 3 MA " 00
.2009 1 5 - :!* 3 + *
9 - - ", # TF # + , # M A " N )
.2011 M7M #LH --
151
@-! ) # 0 @-! +, # : A MA A ,.
- -)-) 5# -- * - "! + ( "
.2010 :* 0! + M - )
) , # 8 + +, # : A MA " +0
M - ) U - 8L - " * .0#)
.2006 :*
- - " L . , 8A 8. # + " N) )
.2010 25 #LH -- 9
L7! + 5) 9# +, # : MA #" ) ! + )
#LH - -)-) 6- U - "+, # 8* F , #
.2007 47

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University',2012.
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Knowledge Distribution', 2012 .
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Organizational Structure Perspective',2013.
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Innovation- A field study for managers at Palestinian Ministries in Gaza
strip', 2011.
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Dimensions and Knowledge Managmet in Educational Organization',2011.
- Golmani and orhters, 'Investigation the Influence Of Knowledge
Management Practices On Organizational Performance',2013.
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Organizational Structure and Konwledge Management among the Expert of
Physical Education Organization, 2012.
- Steiger and others, ' An Examination Of Organizational Structure Types and
Management Levels on Knowledge Management Practices
Organizations',2014.
153
‫المـــالحـق‬
(1)

1
2
3
! 4
&'( ! # $ %# 5
! + % * 6
* 7
+ 3' 2001 * / . 8
&'( – 3 $ 5 9
8 # 10
* /; / 2: * 9 $ + # 11
< 12
* /; / + = ' / 13
< / ? 3' + *& > 14
< / ? 3' 2 001 # * = 0 15
155
‫ملحق رقم )‪ (2‬االستبانة في صورتھا النھائية‬
‫الجامعة اإلسالمية‬
‫عمادة الدراسات العليا‬
‫كلية التجارة‬
‫قسم إدارة األعمال‬
‫‪$B 1 / +B 1‬‬
‫ * ‪D E 5 * $‬‬
‫‪#‬‬ ‫ ‪ F :$0 : G B‬‬
‫& * ‪HHH85 :0‬‬
‫‪ ! – !" #$ %&' ( !) *) " :/ # .I J5 * K‬‬
‫<‪3> L$ + 5 8 $0 A‬‬ ‫‪ ! H "$ '- ./0 1.‬‬
‫( ‪. +‬‬
‫ <‪1 8# :A‬‬
‫‪3 8 $ /Q A $ H B‬‬ ‫‪O #‬‬ ‫ ‪< N& F * O / P * L‬‬
‫‪.0K $ R5 PS( *1‬‬ ‫‪%‬‬
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‫‪156‬‬
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‫‪. 40‬‬ ‫‪ 30‬‬ ‫‪. 30‬‬ ‫‬
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‫‪0! 10‬‬ ‫‪–5‬‬ ‫‪0! 5‬‬ ‫‬
‫‪ 15‬‬ ‫‪ 15‬‬ ‫‪ – 10‬‬
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‫‪"3#‬‬ ‫‪ 2#‬‬
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‫تقيس الفقرات التالية أبعاد الھيكل التنظيمي التي تم تناولھا خالل الدراسة وھي‬
‫) الرسمية‪ ،‬التخصص‪ ،‬المركزية‪ ،‬درجة التعقيد‪ ،‬جماعات الممارسة(‬
‫يرجى وضع إشارة أمام العبارة التي تعكس درجة موافقتكم حول الفقرات التالية‪-:‬‬
‫ *'‬
‫)&‬
‫' ‬
‫) ‬
‫‪ $‬‬

‫‪+#‬‬
‫)‬
‫‪ $‬‬
‫‪*+! 2 $# 73! 0!;!4<! 03! & 3! !73! =# >++ 83! : 3! ' 2 !3! . ',$+ + :‬‬
‫‪.? 3! @A‬‬ ‫‪B‬‬ ‫!‪$3! 0 C 0!! 73‬‬
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‫‪$3! ,+ 0!@* > FB 0!;!4A 3 4‬‬ ‫‪3‬‬
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‫ ‪'2 !#‬‬ ‫‪2 $23 F !23! -I! FB+ 2 ? 3! !A J>+‬‬ ‫‪5‬‬
‫‪6! 23 . -+3! '3! L 8!<! 2+3! M#+# D- 3! 6+2‬‬ ‫‪6‬‬
‫‪157‬‬
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03? 3! Q6+ $3! -+# 72$+ 3! 0!! 73! *+! >C) D- 23
13
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5+ 2 # %# 3! =3? D- 3! % ++ 14
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15
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P,+ '+ 2$3! !<! 0!! 3! Y 0 43! + 26
158
‫( ( ‪* / 0 +# 1 &'# :‬‬
‫تقيس الفقرات التالية عمليات إدارة المعرفة التي تم تناولھا خالل الدراسة وھي )التشخيص‪ ،‬التوليد‪ ،‬التوزيع‪،‬‬
‫التخزين والتطبيق(‪ ،‬يرجى وضع إشارة أمام العبارة التي تعكس درجة موافقتكم حول الفقرات التالية‪-:‬‬
‫ *'‬
‫)&‬
‫' ‬
‫) ‬
‫‪ $‬‬

‫‪+#‬‬
‫)‬
‫‪ $‬‬
‫ ‪92@ P 4 P‬‬ ‫‪# $ 3! 4,3! >+ ' 2 !3! . ',$+ + :,#‬‬
‫!<!‪. $3! 64< '4+>+ .+3! $ 3# 2 2 >3!/‬‬ ‫‪27‬‬
‫‪$3! 64< 6C3! $ 3! >+ 3'# D- 3! Q@+‬‬ ‫‪28‬‬
‫‪=2 64< 6C3! D$ 3! >+3 G G#+ D- 3! 72+‬‬ ‫‪29‬‬
‫ ‪6! 3! '4+>+ .+3! $ 3! U2 83! J*%3! >+ 3'#‬‬ ‫‪30‬‬
‫‪$ 3! 0!4 >+ 2 6! 3! J>+‬‬ ‫‪31‬‬
‫‪+3 W + '4+> .+3! $ 3! P‬‬ ‫‪$3# ;#3! # D- 3! D%+‬‬
‫‪32‬‬
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‫الرحمن الرحيم‬ ‫بسم‬

‫ﺃﺛﺮ ﺃﺑﻌﺎﺩ ﺍﳍﻴﻜﻞ ﺍﻟﺘﻨﻈﻴﻤﻲ ﻋﻠﻰ ﺇﺩﺍﺭﺓ ﺍﳌﻌﺮﻓﺔ‬

‫دراسة حالة‪ :‬وزارة الشؤون االجتماعية‬

‫إلى الكرام إخوتي وأخواتي‪...‬‬

‫إلى رفيقة عمري‪ ،‬أختي وغاليتي ‪ .....‬وديان الھسي‪.‬‬

‫إليھم جميعا ً أھدي ثمرة جھدي المتواضع‬

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