Project Charter: [Tabletop Menu Tablets]

DATE: [16/6/2023]

Project Summary

Rolling out tabletop menu tablets & digitizing the ordering process at each table in the
bar area of Sauce & Spoon North and Sauce & Spoon Downtown to speed up service
and serve more guests.

Project Goals

 Reduce the average table turn time by around 30 minutes Before end of the Q2
to reduce the guest wait time.
 Increasing appetizer sales by 15% before the end of Q2 to raise the average
check total to $75.
 Cut food waste by 25% by communicating specific guest requests to the
kitchen more directly before the end of Q2 to increase profitability.
 Increase daily guest counts by 10%.
 Increase our product mix
 Decrease employee burnout and turnover.
 Reduce the number of negative customer reviews.

Deliverables

 A plan to train the staff on the new system.

 Clear data points to track metrics.
 Fully integrated tablet system.
 Seamless ordering experience.
 Effective ticketing system.
  Hire more cooks

Scope and Exclusion

In-Scope:
● Sauce & Spoon North and Sauce & Spoon Downtown.
● Employee Satisfaction

Out-of-Scope:
● Policy on order returns due to error.

Benefits & Costs

Benefits:
● Improved guests experience.
● Increased sales
● Reduced cost
● Reduced errors
● Reduced employee turnover
● keep up with the growing digital presence in the restaurant industry

Costs:
● Training materials & fees: $10,000.
● Hardware and software implementation across location: $30,000.
● Maintenance (IT fees through EOY) $5,000
● Update website and menu design fee $5,000
● Other customization fees $550

Appendix:

● Gilly has misaligned with Carter, Deanna, and Alex about adjusting policy on
order returns. The address is adjusting policy separately and not included it in
scope project
● Caster gives feedback about food waste goals to include metrics that better
capture restaurant staff’s performance. Then, address is accept the feedback
● Carter gives feedback about improving the satisfaction of the kitchen staff.
Because employee turnover has been high. The address is accept the
feedback
● Alex wanted a more aggressive increase, however Gilly pointed out that the
tablets may not have that big an impact on app sales at her location, North
 location targeted for a 10% increase sales and the Downtown location targeted
for a 20% increase sales. The address is 15% average increase overall as a
target/goal.
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