After Sales Service Policy

After Sales
Service Policy

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After Sales Service Policy

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After Sales Service Policy

ACCESS maintenance agreement

Purpose: List of points to be checked during ACCESS maintenance agreement 9020 / 9030

1 - General information

Customer name: ___________________________ Date : ___________________________

Town : ___________________________ Printer serial no. : ___________________________
Contact name : ___________________________ Visit report no. : ___________________________
Contract no. : ___________________________ Service engineer : ___________________________

2 – Printer information before maintenance

Type of printer: r 9020 r 9030 IP54 r 9030 IP65

Head type: r1.1 r 1.2 rG rM

Reference of the ink: _________________ Reference of the make up: _______________

Total hours: ____________hrs

Active hours: ___________hrs

Software version CPU Appli: _____________ IMP Appli: _____________

Boot: _____________ Boot: _____________

Printer cabinet: r Securely mounted r No leakage

r No mechanical damage r No door sealing damage
Comments: ____________________________________________________________________

Print module r securely mounted r No leakage r No mechanical damage

Comments: ____________________________________________________________________

3 – Installation
Checked
Accessory adjustment (cell, tacho., etc.) r ______________________________
Installation to IMAJE specifications (temperature, console/head distance) r ______________________________
Printer connected to suitable power supply and correctly grounded r ______________________________
No vibrations on head(s) r ______________________________
Head/object distance as specified r ______________________________
Position of umbilic (no vibrations, radius of curvature > 150 mm) r ______________________________
Correct grounding of cabinet, head and stand r ______________________________

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4 – Operational check before maintenance
OK Not OK Comments
Operator interface functioning r r ____________________________________
Printer start-up r r ____________________________________
Jet centered and stable r r ____________________________________
No gutter overflow r r ____________________________________
Break-off point setting r r ____________________________________
Jet speed differential jet1 to jet 2 < 1m/s r r ____________________________________

Pref: ______b Pacc: ______b T: ______°C Ptamp: ______b

MANUAL PRINT TEST SAMPLE (or comments in case the printer does not function properly)

5 – Parts replaced

Pressurization kit filter Part Location

Part number: ENM16203

Location: left side of the printer

cabinet
r Part
Replacement: 6 months * replaced
* depends on the quality of the air
and can be adjusted accordingly

Quantity: 1
Air filters ** Part Location
Part number: A36022
includes to filters

Location: left side of the printer

cabinet and under the cabinet

Replacement: 1 year or 8 000 Hrs*

(total hours counter)
* depends on the quality of the air r Part
and can be adjusted accordingly replaced

Quantity: 1

** not applicable in case of IP65 printer

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6 – Printer rinsing
The printer must be rinsed every two years

Last printer rinsing date: ___ / ___ / ___

Rinsing: required r Yes r No

Rinsing: complete r OK r Not OK

Comments: ______________________________________________________________

7 – Parts replaced (other than those included in the maintenance agreement)

Yes No
Parts replacement r r

Part number Description Comments

__________ _______________________________________ ____________________________________
__________ _______________________________________ ____________________________________
__________ _______________________________________ ____________________________________
__________ _______________________________________ ____________________________________
__________ _______________________________________ ____________________________________

8 –Software update
Yes No Comments
Software update available r r ____________________________________
Software update performed r r ____________________________________

Software versions after update CPU Appli: ___________ IMP Appli: ___________
Boot: ___________ Boot: ___________

9 –Operational test after parts replacement and update

OK Not OK Comments
Printer start-up r r ____________________________________
No ink leakage r r ____________________________________
Ink type setting r r ____________________________________
Head level setting r r ____________________________________
Autocalibration r r ____________________________________
(only if the ink circuit has been changed)

Faults checking OK Not OK Comments

Cover fault r r ____________________________________
Recuperation fault r r ____________________________________
EHT fault r r ____________________________________

Once the printer is ready to print: OK Not OK Comments

Jet centered and stable r r ____________________________________
No gutter overflow r r ____________________________________
Break-off point setting r r ____________________________________
Jet speed differential jet1 to jet 2 < 1m/s r r ____________________________________

Pref: ______b Pacc: ______b T: ______°C Ptamp: ______b

MANUAL PRINT TEST SAMPLE

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After Sales Service Policy
10 User
Yes No Comments
The user knows the safety rules r r ____________________________________
Printer documentation is available r r ____________________________________
The user knows basic maintenance r r ____________________________________
procedures
The user knows how to use the operator r r ____________________________________
interface
The user needs training r r ____________________________________

11 Maintenance report

Yes No Comments
Maintenance complete r r ____________________________________
____________________________________
____________________________________
____________________________________
____________________________________

Action to be taken by Imaje by ___ / ___ / ___¤ Action to be taken by customer by ___ / ___ / ___
¤
¤
¤
¤
¤

Service engineer Customer

Name: Name:
Signature: Signature:

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Appendix: Time schedule

We have tried to estimate the time you need for each section.
This sheet is for the Imaje network, but can be given to the customer on request.

§ Section Approx Comments

time (min)
1 General information To be filled in before service
2 Printer information before maintenance 5
3 Installation 5
4 Operational check before maintenance 5
5 Parts replaced 20 Air filter replacement
6 Printer rinsing 45 Every two years only
7 Parts replaced (other than those included in the - Related to the part changed
maintenance agreement)
8 Software update 5
9 Operational test after parts replacement and update 20
10 User 10
11 Maintenance report 5

Total 120 Does not include the software update

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STANDARD maintenance agreement

Purpose : List of points to be checked during STANDARD maintenance agreement 9020 / 9030

1 - General information

Customer name: ___________________________ Date : ___________________________

Town : ___________________________ Printer serial no. : ___________________________
Contact name : ___________________________ Visit report no. : ___________________________
Contract no. : ___________________________ Service engineer : ___________________________

2 – Printer information before maintenance

Type of printer: r 9020 r 9030 IP54 r 9030 IP65

Head type: r1.1 r 1.2 rG rM

Ink reference: _________________ Make up reference: _______________

Total hours: ____________hrs

Active hours: ___________hrs

Software version CPU Appli: _____________ IMP Appli: _____________

Boot: _____________ Boot: _____________

Printer cabinet: r Securely mounted r No leakage

r No mechanical damage r No door sealing damage
Comments: ____________________________________________________________________

Print module r securely mounted r No leakage r No mechanical damage

Comments: ____________________________________________________________________

3 – Installation
Checked
Accessory adjustment (cell, tacho., etc.) r ______________________________
Installation to IMAJE specifications (temperature, console/head distance) r ______________________________
Printer connected to suitable power supply and correctly grounded r ______________________________
No vibrations on head(s) r ______________________________
Head/object distance as specified r ______________________________
Position of umbilic (no vibrations, radius of curvature > 150 mm) r ______________________________
Correct grounding of cabinet, head and stand r ______________________________

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After Sales Service Policy
4 – Operational checks before maintenance
OK Not OK Comments
Operator interface functioning r r ____________________________________
Printer start-up r r ____________________________________
Jet centered and stable r r ____________________________________
No gutter overflow r r ____________________________________
Break-off point setting r r ____________________________________
Jet speed differential jet1 to jet 2 < 1m/s r r ____________________________________

Pref: ______b Pacc: ______b T: ______°C Ptamp: ______b

MANUAL PRINT TEST SAMPLE (or comments in case the printer does not function properly)

5 – Parts replaced

Pressurization kit filter Part Location

Part number: ENM16203

Location: left side of the printer

cabinet
r Part
Replacement: 6 months * replaced
* depends on the quality of the air
and can be adjusted accordingly

Quantity: 1

Air filters ** Part Location

Part number: A36022
includes to filters

Location: left side of the printer

cabinet and under the cabinet

Replacement: 1 year or 8 000 Hrs*

(total hours counter)
* depends on the quality of the air r Part
and can be adjusted accordingly replaced

Quantity: 1

**: not applicable in case of IP65 printer

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Ink circuit** Part Location

Part number: related to the ink base

Location: accessible from the right r Part

door replaced

Replacement: 8 000 Hrs (active

hours counter) or 4 years

Quantity: 1

**: the printer must be rinsed before changing the ink circuit

6 – Printer rinsing
The printer’s ink circuit must be rinsed every two years only if the ink circuit has not been changed.

Last printer rinsing date: ___ / ___ / ___

(in case the ink circuit has not been changed)

New ink circuit r Yes r No

(in this case, rinsing is not required)

Rinsing: required r Yes r No

Rinsing: complete r OK r Not OK

Comments: ______________________________________________________________

7 – Parts replaced (other than those included in the maintenance agreement)

Yes No
Parts replacement r r

Part number Description Comments

__________ _______________________________________ ____________________________________
__________ _______________________________________ ____________________________________
__________ _______________________________________ ____________________________________
__________ _______________________________________ ____________________________________
__________ _______________________________________ ____________________________________

8 –Software update
Yes No Comments
Software update available r r ____________________________________
Software update performed r r ____________________________________

Software versions after update CPU Appli: ___________ IMP Appli: ___________
Boot: ___________ Boot: ___________

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9 –Operational test after parts replacement and update

OK Not OK Comments
Printer start-up r r ____________________________________
No ink leakage r r ____________________________________
Ink type setting r r ____________________________________
Head level setting r r ____________________________________
Autocalibration r r ____________________________________
(only if the ink circuit has been changed)

Fault checking OK Not OK Comments

Cover fault r r ____________________________________
Recuperation fault r r ____________________________________
EHT fault r r ____________________________________

Once the printer is ready to print: OK Not OK Comments

Jet centered and stable r r ____________________________________
No gutter overflow r r ____________________________________
Break-off point setting r r ____________________________________
Jet speed differential jet1 to jet 2 < 1m/s r r ____________________________________

Pref: ______b Pacc: ______b T: ______°C Ptamp: ______ b

MANUAL PRINT TEST SAMPLE

10 User
Yes No Comments
The user knows the safety rules r r ____________________________________
Printer documentation is available r r ____________________________________
The user knows basic maintenance r r ____________________________________
procedures
The user knows how to use the operator r r ____________________________________
interface
The user needs training r r ____________________________________

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11 Maintenance report

Yes No Comments
Maintenance complete r r ____________________________________
____________________________________
____________________________________
____________________________________
____________________________________

Action to be taken by Imaje by ___ / ___ / ___¤ Action to be taken by customer by ___ / ___ / ___
¤
¤
¤
¤
¤

Service engineer Customer

Name: Name:
Signature: Signature:

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Appendix: Time schedule

We have tried to estimate the time you need for each section.
This sheet is for the Imaje network, but can be given to the customer on request.

§ Section Approx Comments

time (min)
1 General information To be filled in before service
2 Printer information before maintenance 5
3 Installation 5
4 Operational check before maintenance 5
5 Parts replaced 20 Air filter replacement
45 Rinsing
30 Ink circuit replacement
6 45 Only if the ink circuit has not been
Printer rinsing changed
7 - Related to the part changed
Parts replaced (other than those included in the
8 maintenance agreement) 5
9 Software update 20
10 Operational test after parts replacement and update 10
11 User 5
Maintenance report
150 Does not include the software update
Total and includes only one rinsing

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