TRACEY JORDAN

trajrdn70@gmail.con | 914-987-8807 | Columbiana, AL 35051

Summary

Skills

 [Type] Specialized Care  Relationship Building

 Emotional Awareness  Problem-Solving
 Direct Patient Care  Case Needs Assessment
 Utilization Review  Social Work
 Case Management Tracking  Decision-Making

Experience

The Geo Group. Inc. | Columbiana, AL  Provided case management services including intake, assessment, crisis
Case Manager intervention, advocacy, referral and monitoring of families.
06/2021 - Current  Maintained up-to-date case records with case activity status.
 Linked clients with social services, health care providers and governmental
agencies to help claim or reclaim individual autonomy.
 Maintained logs and electronic client records following department and
agency policies for effective monitoring.
 Participated in regular team meetings and in-house training sessions to
boost group effectiveness.

Pelham High School | Pelham , AL  Supported students throughout academic instruction and assignments.
Paraprofessional  Applied positive reinforcement to redirect negative behaviors.
04/2017 - 05/2018  Offered students personalized educational, behavioral and emotional
support.
 Supplied one-on-one attention to each student during group activities.
 Observed students to help teachers identify potential learning blocks and
opportunities for support.
 Handled clerical duties, managed classrooms and coordinated documents
for teachers.

Department of Homeless Services | New  Answered calls and complaints while providing community-oriented
York, NY police services to improve and enhance quality of life community-wide.
Special Officer  Supported positive relationships between community leaders and general
11/2002 - 04/2014 public by demonstrating courteous and cooperative behavior when
interacting with citizens and visitors.
 Wrote detailed arrest and accident reports.
 Partnered with team members to implement service initiatives and achieve
team objectives.
 Drafted incident reports detailing criminal activity, civil proceedings and
varied incidents.
 Rendered assistance to accident victims and other persons requiring first
aid for physical injuries or medical crises.
 Testified in court at criminal hearings and trials as to scenes observed,
 evidence collected and previous incidents.
 Attained staff feedback to deliver information to superiors for corrective
action.

Education and Training

John Jay College of Criminal Justice of The City University of New York | New York, NY
Criminal Justice
01/2022

Robert C. Hatch | Uniontown, Alabama

High School Diploma
05/1988
 Received my High school diploma.