Noble,Maylen

BSHM-3A

Diversity in Hospitality Industry

Diversity and multiculturalism in the workplace are vital for any thriving business that wants to attract top
talent and appeal to a broad customer base. As a customer-centric industry, diversity in hospitality is even
more important.

A diverse hospitality team brings fresh perspectives, better customer service, improved decision-making,
and greater creativity.

What is diversity in the hospitality industry?

At the very foundation of diversity is an understanding that as humans we all come with our own unique
and varied life experiences, cultural histories, and perspectives. Diversity in hospitality means
recognizing, valuing, and leveraging these differences in both your employees and your customers to
improve the overall experience for everyone.

What are the 4 types of diversity in the workplace?

To better understand diversity in the workplace it can be useful to think about different factors that play
into it. Some of these are innate while others are external. Let’s take a look at the four main diversity
types.

1. Internal diversity

Some are characteristics we’re born with and these are things we don’t choose and can’t change about
ourselves, including: Age, Nationality,Ethnicity,Race ,Cultural, identity,Sex assigned at birth,Gender
identity,Sexual orientation,Physical ability and Mental ability.

2. External diversity

External characteristics are those related to a person but not things they are born with. External diversity
is influenced by the external world, including surroundings and other people, so they are aspects of a
person that can change over time. External characteristics include: Socioeconomic
status,Education,Geographic location,Citizenship,Religious beliefs,Life experiences,Personal interests
and hobbies,Familial status and Relationship status.
 3. Organizational diversity

Organizational, or functional, diversity involves characteristics assigned to different employees within an

organization that distinguishes them from one another. An organization can be a paid workplace but can
also be a volunteer environment or any activity undertaken as part of an organized group. Organizational
diversity includes: Place of work,Role or job function,Employment status,Management status,Seniority
and Type of pay.

4. Worldview diversity

Lots of factors, including external, internal, and organizational characteristics combine to form our
worldview. Our worldview is how we interpret the world around us and includes: Outlook on life, Moral
compass and Political leanings.

Why is diversity so crucial in the hospitality industry?

The hospitality and hotel industry is a unique melting pot of cultural diversity where workers, customers,
and clients from different backgrounds from all over the world come together. This can present
challenges, for example, a lack of cultural awareness and not hearing diverse voices can create unhappy
teams and a poor customer experience. But diversity also presents unique opportunities. Having a
culturally diverse team can:

•Help you better understand and improve the service for different types of guests

•Tap into different views, ideas, and perspectives to innovate and offer new and different services

•Create better market segmentation because you understand your audience and can adapt services and
products to meet their needs.

References:https://lesroches.edu/blog/diversity-hospitality-industry/