Business and Professional Communication 3rd Edition Beebe Mottet Test Bank

Business and Professional Communication 3rd

Edition Beebe Mottet Test Bank

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 Testbank Questions
Title/Author: Business and Professional Communication: Principles and Skills for
Leadership/ Steven A. Beebe and Timothy P. Mottet
Chapter Number: 5

Question Counts Required:

Multiple Choice – 10 questions @ Bloom’s level: Understanding 10
Multiple Choice – 15 questions @ Bloom’s AAE 10
Short Answer – 5 questions @ Bloom’s AAE 5
Essay – 5 questions @ Bloom’s AAE 5
Total questions per chapter: 35

Note: Here starts10 Multiple Choice Understanding level questions

Question Title M/C Question 1

Assessment
Multiple-choice
Type
_________ is a way of tailoring communication to another person’s
Question Stem
processes.

Answer Correct Feedback

Answer (x)
a. Style flexing X
b. Social styling Consider This: This process
is demonstrated when an
analytical leader, who is
working with a team of
drivers, enhances his or her
leadership effectiveness by
communicating more like a
driver.
LO 5.1: Examine how an
awareness of the three basic
Answer personality traits is required
Choices for effective communication
c. Centralizing Consider This: This process
is demonstrated when an
analytical leader, who is
working with a team of
drivers, enhances his or her
leadership effectiveness by
communicating more like a
driver.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
d. Decentralizing Consider This: This process
is demonstrated when an
 analytical leader, who is
working with a team of
drivers, enhances his or her
leadership effectiveness by
communicating more like a
driver.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
Learning LO 5.1: Examine how an awareness of the three basic personality traits is
Objective required for effective communication
Topic/Concept Adapting to Social Style Differences
Difficulty
Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Understand Apply What Analyze It Evaluate It
(mark X where
the Concepts You Know
applicable)
X

Question Title M/C Question 2

Assessment
Multiple-choice
Type
Which types of people are high on responsiveness and low on
Question Stem
assertiveness?

Answer Correct Feedback

Answer (x)
a. Amiable X
b. Competitive Consider This: These types
of people are relationship
specialists.
LO 5.1: Examine how an
awareness of the three basic
Answer
personality traits is required
Choices
for effective communication
c. Analytical Consider This: These types
of people are relationship
specialists.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
d. Expressive Consider This: These types
of people are relationship
 specialists.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication

Learning LO 5.1: Examine how an awareness of the three basic personality traits is
Objective required for effective communication
Topic/Concept Adapting to Social Style Differences
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Understand Apply What Analyze It Evaluate It
(mark X where
the Concepts You Know
applicable)
X

Question Title M/C Question 3

Assessment
Multiple-choice
Type
Question Stem Which types of people are technical specialists?

Answer Correct Feedback

Answer (x)
a. Analytical X
b. Expressive Consider This: These types
of people are low on both
responsiveness and
assertiveness.
LO 5.1: Examine how an
awareness of the three basic
Answer personality traits is required
Choices for effective communication
c. Competitive Consider This: These types
of people are low on both
responsiveness and
assertiveness.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
d. Amiable Consider This: These types
of people are low on both
responsiveness and
 assertiveness.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication

Learning LO 5.1: Examine how an awareness of the three basic personality traits is
Objective required for effective communication
Topic/Concept Adapting to Social Style Differences
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Understand Apply What Analyze It Evaluate It
(mark X where
the Concepts You Know
applicable)
X

Question Title M/C Question 4

Assessment
Multiple-choice
Type
A “mental software” that helps you understand the world and provides the
Question Stem framework that shapes the messages you send and receive every day is
called

Answer Correct Feedback

Answer (x)
a. culture. X
b. expression. Consider This: This is a
learned system of
knowledge, behavior,
attitudes, beliefs, values,
and norms shared by a
group of people.
Answer
LO 5.2: Explain why
Choices
understanding and adapting
to cultural diversity is
important for effective
communication
c. style. Consider This: This is a
learned system of
knowledge, behavior,
attitudes, beliefs, values,
and norms shared by a
group of people.
LO 5.2: Explain why
 understanding and adapting
to cultural diversity is
important for effective
communication
d. analysis. Consider This: This is a
learned system of
knowledge, behavior,
attitudes, beliefs, values,
and norms shared by a
group of people.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
Learning LO 5.2: Explain why understanding and adapting to cultural diversity is
Objective important for effective communication
Topic/Concept Adapting to Cultural Differences
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Understand Apply What Analyze It Evaluate It
(mark X where
the Concepts You Know
applicable)
X

Question Title M/C Question 5

Assessment
Multiple-choice
Type
In which type of culture do people gather subtle information from facial
Question Stem
expressions, vocal cues, and even silence to interpret messages?

Answer Correct Feedback

Answer (x)
a. High-context X
b. Low-context Consider This: In these
types of cultures, nonverbal
cues are extremely
Answer
important when interpreting
Choices
messages.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
c. Individualistic Consider This: In these
types of cultures, nonverbal
 cues are extremely
important when interpreting
messages.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
d. Collectivistic Consider This: In these
types of cultures, nonverbal
cues are extremely
important when interpreting
messages.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
Learning LO 5.2: Explain why understanding and adapting to cultural diversity is
Objective important for effective communication
Topic/Concept Adapting to Cultural Differences
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Understand Apply What Analyze It Evaluate It
(mark X where
the Concepts You Know
applicable)
X

Question Title M/C Question 6

Assessment
Multiple-choice
Type
People belonging to ________ cultures rely more explicitly on language and
Question Stem
on the meanings of words.

Answer Correct Feedback

Answer (x)
a. low-context X
b. high-context Consider This: These types
Answer of people use fewer
Choices contextual cues to send and
interpret information.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
 c. individualistic Consider This: These types
of people use fewer
contextual cues to send and
interpret information.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
d. collectivistic Consider This: These types
of people use fewer
contextual cues to send and
interpret information.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
Learning LO 5.2: Explain why understanding and adapting to cultural diversity is
Objective important for effective communication
Topic/Concept Adapting to Cultural Differences
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Understand Apply What Analyze It Evaluate It
(mark X where
the Concepts You Know
applicable)
X

Question Title M/C Question 7

Assessment
Multiple-choice
Type
What is described as the cultural construction of what it means to be a man
Question Stem
or woman?

Answer Correct Feedback

Answer (x)
a. Gender X

Answer b. Style Consider This: This can be

Choices described as the cultural
and psychological
characteristics associated
with our biological sex.
LO 5.3: Analyze how being
aware of the communication
differences between men
 and women increases
leadership effectiveness
c. Culture Consider This: This can be
described as the cultural
and psychological
characteristics associated
with our biological sex.
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
d. Attitude Consider This: This can be
described as the cultural
and psychological
characteristics associated
with our biological sex.
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
Learning LO 5.3: Analyze how being aware of the communication differences
Objective between men and women increases leadership effectiveness
Topic/Concept Adapting to Gender Differences
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Understand Apply What Analyze It Evaluate It
(mark X where
the Concepts You Know
applicable)
X

Question Title M/C Question 8

Assessment
Multiple-choice
Type
Which conversational ritual focuses on sharing information about
Question Stem
relationships?

Answer Correct Feedback

Answer (x)
Answer a. Rapport talk X
Choices
b. Report talk Consider This: This ritual
avoids sharing factual or
statistical information, and
is typically used by women.
 LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
c. Connection lens Consider This: This ritual
avoids sharing factual or
statistical information, and
is typically used by women.
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
d. Status lens Consider This: This ritual
avoids sharing factual or
statistical information, and
is typically used by women.
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
Learning LO 5.3: Analyze how being aware of the communication differences
Objective between men and women increases leadership effectiveness
Topic/Concept Adapting to Gender Differences
Difficulty
Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Understand Apply What Analyze It Evaluate It
(mark X where
the Concepts You Know
applicable)
X

Question Title M/C Question 9

Assessment
Multiple-choice
Type
Question Stem Which group of people are accepting of authority that earns their respect?

Answer Correct Feedback

Answer (x)
Answer a. Generation Y X
Choices
b. Seniors Consider This: These
individuals were born
between 1982 and 2000.
LO 5.4: Describe strategies
 to overcome generational
differences in
communication
c. Baby boomers Consider This: These
individuals were born
between 1982 and 2000.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
d. Generation X Consider This: These
individuals were born
between 1982 and 2000.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
Learning LO 5.4: Describe strategies to overcome generational differences in
Objective communication
Topic/Concept Adapting to Generational Difference
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Understand Apply What Analyze It Evaluate It
(mark X where
the Concepts You Know
applicable)
X

Question Title M/C Question 10

Assessment
Multiple-choice
Type
What are words like “drill down,” “friend me,” “avatar,” and “second life”
Question Stem
examples of?

Answer Correct Feedback

Answer (x)
a. Slang X
b. Jargon Consider This: These words
Answer
are often not understood by
Choices
the older employees in a
workplace.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
 c. Tech talk Consider This: These words
are often not understood by
the older employees in a
workplace.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
d. Small talk Consider This: These words
are often not understood by
the older employees in a
workplace.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
Learning LO 5.4: Describe strategies to overcome generational differences in
Objective communication
Topic/Concept Adapting to Generational Difference
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Understand Apply What Analyze It Evaluate It
(mark X where
the Concepts You Know
applicable)
X
Note: Here starts 15 Multiple Choice Apply, Analyze, Evaluate level questions

Question Title M/C Question 11

Assessment
Multiple-choice
Type
Jane had difficulty understanding what the teacher was explaining. She was
Question Stem confused and did not know how she was going work on the end of chapter
assignments. What strategy should Jane apply?

Answer Correct Feedback

Answer (x)
a. Ask questions. X
b. Establish rules. Consider This: In
intercultural exchanges,
such direct actions are
required.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
c. Be positive. Consider This: In
Answer intercultural exchanges,
Choices such direct actions are
required.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
d. Be patient. Consider This: In
intercultural exchanges,
such direct actions are
required.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
Learning LO 5.2: Explain why understanding and adapting to cultural diversity is
Objective important for effective communication
Topic/Concept Adapting to Cultural Differences
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

Question Title M/C Question 12

Assessment
Multiple-choice
Type
Juanita failed to meet several deadlines on her project because of the tight
scheduling. Instead of taking responsibility and staying clear of conflict, she
Question Stem
blamed others for her underperformance. What should Juanita do when she
is in these types of situations?

Answer Correct Feedback

Answer (x)
a. Be positive. X
b. Be patient. Consider This: When faced
with such a problem, one
should stay optimistic and
work with the team to build
strategies and solutions.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
c. Establish rules. Consider This: When faced
Answer with such a problem, one
Choices should stay optimistic and
work with the team to build
strategies and solutions.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
d. Ask questions. Consider This: When faced
with such a problem, one
should stay optimistic and
work with the team to build
strategies and solutions.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
 communication

Learning LO 5.2: Explain why understanding and adapting to cultural diversity is

Objective important for effective communication
Topic/Concept Adapting to Cultural Differences
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

Question Title M/C Question 13

Assessment
Multiple-choice
Type
During the weekly team meeting, John, an American man, Tatsu, a
Japanese woman, and Varun, an Indian man, were having numerous
Question Stem conflicts and disagreements. Their diverse cultural backgrounds were
interfering with effective communication. What approach can best help sort
out the situation?

Answer Correct Feedback

Answer (x)
a. Being patient X
b. Double-checking solutions Consider This: The key in
such circumstances is to
behave in a way that
displays tolerance and
openness toward other
Answer
people.
Choices
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
c. Being positive Consider This: The key in
such circumstances is to
behave in a way that
displays tolerance and
openness toward other
 people.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
d. Asking questions Consider This: The key in
such circumstances is to
behave in a way that
displays tolerance and
openness toward other
people.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
Learning LO 5.2: Explain why understanding and adapting to cultural diversity is
Objective important for effective communication
Topic/Concept Adapting to Cultural Differences
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

Question Title M/C Question 14

Assessment
Multiple-choice
Type
In an aluminum processing factory, the workers were allowed to express
their views and stand up for themselves without personally attacking other
Question Stem workers. If one worker noticed any type of error in the production process,
he or she had the authority to ask the supervisor to look into the situation.
Which social style was promoted in the factory?

Answer Correct Feedback

Answer (x)
a. Assertiveness X
Answer
Choices b. Responsiveness Consider This: People
displaying this type of
behavior can initiate,
maintain, and disengage
from conversations.
LO 5.1: Examine how an
 awareness of the three basic
personality traits is required
for effective communication
c. Flexibility Consider This: People
displaying this type of
behavior can initiate,
maintain, and disengage
from conversations.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
d. Amiability Consider This: People
displaying this type of
behavior can initiate,
maintain, and disengage
from conversations.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
Learning LO 5.1: Examine how an awareness of the three basic personality traits is
Objective required for effective communication
Topic/Concept Adapting to Social Style Differences
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

Question Title M/C Question 15

Assessment
Multiple-choice
Type
The head of a creative writing team at an advertisement agency was not
communicating openly with his team, and this was hampering the team’s
Question Stem
effectiveness and productivity. What strategy should the supervisor use to
manage this situation better?

Answer Correct Feedback

Answer Answer (x)
Choices a. Ask for opinions. X
b. Keep conversations Consider This: An effective
casual. leader should make all the
key group decisions after
 consulting his or her fellow
team members.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
c. Structure meetings. Consider This: An effective
leader should make all the
key group decisions after
consulting his or her fellow
team members.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
d. Be direct and Consider This: An effective
straightforward. leader should make all the
key group decisions after
consulting his or her fellow
team members.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
Learning LO 5.4: Describe strategies to overcome generational differences in
Objective communication
Topic/Concept Adapting to Generational Differences
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

Question Title M/C Question 16

Assessment
Multiple-choice
Type
Shaun, a team leader, has been assigned a new project. He calls for a
Question Stem meeting and provides each of his team members well-defined deadlines and
task-oriented assignments. What strategy did Shaun adopt?
 Answer Correct Feedback
Answer (x)
a. Be direct and X
straightforward.
b. Ask for opinions. Consider This: Employees
perform better when they
are aware of their roles and
deadlines in the project.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
Answer c. Keep conversations Consider This: Employees
Choices casual. perform better when they
are aware of their roles and
deadlines in the project.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
d. Structure meetings. Consider This: Employees
perform better when they
are aware of their roles and
deadlines in the project.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
Learning LO 5.4: Describe strategies to overcome generational differences in
Objective communication
Topic/Concept Adapting to Generational Differences
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

Question Title M/C Question 17

Assessment
Multiple-choice
Type
During a team discussion, Ming wanted to use a ritual apology when it was
Question Stem her turn to speak. Which statement would best suit her needs, and how
would using such an approach benefit her?
 Answer Correct Feedback
Answer (x)
a. "I am sorry, but I want to X
share my point of view on
this topic.” She wanted to
appear less abrupt.
b. ”I am sorry, but all Consider This: This
viewpoints have been approach is typically used
below par.” She wanted to by women as a
reject other people’s “conversational smoother.”
ideas. LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
Answer leadership effectiveness
Choices c. ”I am sorry, but my Consider This: This
viewpoint is technically approach is typically used
superior to that of the by women as a
team leader.” She wanted “conversational smoother.”
to undermine other LO 5.3: Analyze how being
people’s authority. aware of the communication
differences between men
and women increases
leadership effectiveness
d. ”I am sorry that my point Consider This: This
of view was inaccurate.” approach is typically used
She wanted to provide an by women as a
actual apology. “conversational smoother.”
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
Learning LO 5.3: Analyze how being aware of the communication differences
Objective between men and women increases leadership effectiveness
Topic/Concept Adapting to Gender Differences
Difficulty
Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

Question Title M/C Question 18

Assessment
Multiple-choice
Type
The senior production manager at Linc Corporation has been given the
authority by the board of directors to make all the crucial organizational
Question Stem
decisions and take any necessary action to ensure deadlines are met. What
does this indicate about Linc Corporation, and why?

Answer Correct Feedback

Answer (x)
a. They follow a centralized X
organizational culture
because they value a
narrow distribution of
power.
b. They follow a Consider This: In these
decentralized types of organizations, the
organizational culture effective power is placed in
because they value a the hands of one leader or a
broad distribution of selected few.
power. LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
Answer
c. They follow a relational Consider This: In these
Choices
organizational culture types of organizations, the
because they value a effective power is placed in
hierarchical distribution of the hands of one leader or a
power. selected few.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
d. They follow a dimensional Consider This: In these
organizational culture types of organizations, the
because they value an effective power is placed in
unstable distribution of the hands of one leader or a
power. selected few.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
Learning LO 5.2: Explain why understanding and adapting to cultural diversity is
Objective important for effective communication
Topic/Concept Adapting to Cultural Differences
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)
Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

Question Title M/C Question 19

Assessment
Multiple-choice
Type
Cassie is an engineering undergrad. She does not like talking much, and
Question Stem has become a quiet and withdrawn person while in her program. Which
social style can you identify in Cassie?

Answer Correct Feedback

Answer (x)
a. Analytical X
b. Amiable Consider This: People of this
social style are low on both
assertiveness and
responsiveness.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
c. Driver Consider This: People of this
Answer
social style are low on both
Choices
assertiveness and
responsiveness.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
d. Expressive Consider This: People of this
social style are low on both
assertiveness and
responsiveness.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication

Learning LO 5.1: Examine how an awareness of the three basic personality traits is
Objective required for effective communication
Topic/Concept Adapting to Social Style Differences
Difficulty Easy Moderate Difficult
Level
X
(mark X where
applicable)

Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

Question Title M/C Question 20

Assessment
Multiple-choice
Type
The team leader of a project decided to take her team members for an
outing. In spite of the majority wanting to go for a hike and a picnic, the
Question Stem
team leader took them to the state museum, which happened to be her
preferred choice. Which cultural value is being portrayed here?

Answer Correct Feedback

Answer (x)
a. Individualism X
b. Centralized power Consider This: Personal
distribution interests are valued over
group interests in this
culture.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
c. Collectivism Consider This: Personal
Answer interests are valued over
Choices group interests in this
culture.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
d. Feminine values Consider This: Personal
interests are valued over
group interests in this
culture.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
Learning LO 5.2: Explain why understanding and adapting to cultural diversity is
Objective important for effective communication
Topic/Concept Adapting to Cultural Differences
Difficulty
Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

Question Title M/C Question 21

Assessment
Multiple-choice
Type
Pat and Gerard met each other for the first time in a business meeting. As a
conversation starter, they shared factual and statistical information about
Question Stem
their individual projects. Which conversational ritual was being used by
them?

Answer Correct Feedback

Answer (x)
a. Report talk X
b. Rapport talk Consider This: This ritual is
generally used by men in
order to relate with each
other.
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
c. Ritual opposition Consider This: This ritual is
Answer
generally used by men in
Choices
order to relate with each
other.
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
d. Style flex Consider This: This ritual is
generally used by men in
order to relate with each
other.
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
 leadership effectiveness

Learning LO 5.3: Analyze how being aware of the communication differences

Objective between men and women increases leadership effectiveness
Topic/Concept Adapting to Gender Differences
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

Question Title M/C Question 22

Assessment
Multiple-choice
Type
Jean-Paul tried talking with one of his female colleagues several times, but
each time, the conversation turned out unsuccessful. Jean-Paul finally
realized he could not connect with her at an emotional level. He had started
Question Stem
each conversation by talking about the details of their individual projects,
but then the talks would abruptly end. What was Jean-Paul doing wrong,
and what should he do instead?

Answer Correct Feedback

a. Jean-Paul was using the
report talk conversational
ritual; he should try using
the rapport talk ritual.
b. Jean-Paul was using the
Answer ritual opposition
Choices conversational ritual; he
should try using the ritual
apology technique.
c. Jean-Paul was using the
style flexing
Answer (x)
X
Consider This: Jean-Paul
should keep in mind that
men and women have
different conversation
rituals.
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
Consider This: Jean-Paul
should keep in mind that
 conversational ritual; he men and women have
should try using the social different conversation
styling ritual. rituals.
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
d. Jean-Paul was using the Consider This: Jean-Paul
compliment should keep in mind that
conversational ritual; he men and women have
should try using the ritual different conversation
technique. rituals.
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
Learning LO 5.3: Analyze how being aware of the communication differences
Objective between men and women increases leadership effectiveness
Topic/Concept Adapting to Gender Differences
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level Apply Analyze It Evaluate It

(mark X where WhatYou
applicable) Know
X

Question Title M/C Question 23

Assessment
Multiple-choice
Type
In spite of belonging to Gen Y, Sam has a very formal style of
communication. He blindly trusts and accepts the authority of his
supervisors. Sam also prefers communicating with his colleagues face to
Question Stem face or over the phone, and very rarely uses online media. Due to these
personality quirks, Sam’s colleagues often mock him by saying that he
comes from another generation. Which generation are Sam’s friends
referring to?

Answer Correct Feedback

Answer Answer (x)
Choices a. Veteran X
b. Gen X Consider This: People from
this generation are born
 before 1946.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
c. Gen Z Consider This: People from
this generation are born
before 1946.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
d. Boomer Consider This: People from
this generation are born
before 1946.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
Learning LO 5.4: Describe strategies to overcome generational differences in
Objective communication
Topic/Concept Adapting to Generational Differences
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

Question Title M/C Question 24

Assessment
Multiple-choice
Type
At Nirvana Corp., the Gen Y employees weren’t sharing their ideas with the
employees belonging to the veteran and boomer generations because they
Question Stem thought the older employees had outdated thought processes, were
intractable, and were too old to change. What were the Gen Y employees
doing wrong?

Answer Correct Feedback

Answer Answer (x)
Choices a. They were stereotyping X
the older generation
employees.
 b. They were not improving Consider This: If allowed to
the accountability of the be involved, the older
older generation generation can also change
employees. and engage their experience
to help the younger
generation.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
c. They were phasing out Consider This: If allowed to
the older employees from be involved, the older
key decisions by using generation can also change
tech talk. and engage their experience
to help the younger
generation.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
d. They were not interacting Consider This: If allowed to
with the older employees be involved, the older
in a formal manner. generation can also change
and engage their experience
to help the younger
generation.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
Learning LO 5.4: Describe strategies to overcome generational differences in
Objective communication
Topic/Concept Adapting to Generational Differences
Difficulty
Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

Question Title M/C Question 25

Assessment
Multiple-choice
Type
Lydia, the team lead at a PR firm, is loved and respected by all of her team
Question Stem
members. Although Lydia is an analytical person, and her team is entirely
 composed of people possessing the driver social style, she tries to improve
her leadership effectiveness by communicating more like them. She is
always direct with her team members, focuses on outcomes, and allows
them the freedom to determine goals and objectives. What approach does
Lydia adopt in this scenario?

Answer Correct Feedback

Answer (x)
a. Style flexing X
b. Social styling Consider This: When
individuals use this
approach, they maximize
the fit between them and
another person.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
c. Centralizing Consider This: When
Answer individuals use this
Choices approach, they maximize
the fit between them and
another person.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
d. Decentralizing Consider This: When
individuals use this
approach, they maximize
the fit between them and
another person.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
Learning LO 5.1: Examine how an awareness of the three basic personality traits is
Objective required for effective communication
Topic/Concept Adapting to Social Style Differences
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

Note: Here starts5 Short Answer level questions

Question Title SA Question 26

Assessment
Essay
Type
Why is identifying a social style considered a combination of the two
Question Stem primary dimensions of assertiveness and responsiveness? Distinguish
between the two.
Learning LO 5.1: Examine how an awareness of the three basic personality traits is
Objective required for effective communication
Topic/Concept Adapting to Social Style Differences
Difficulty
Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

Question Title SA Question 27

Assessment
Essay
Type
Question Stem Perform an in-depth analysis of the four quadrants of social style.
Learning LO 5.1: Examine how an awareness of the three basic personality traits is
Objective required for effective communication
Topic/Concept Adapting to Social Style Differences
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

Question Title SA Question 28

Assessment
Essay
Type
Evaluate the importance of understanding the cultural context of an
Question Stem
organizational communication process.
Learning LO 5.2: Explain why understanding and adapting to cultural diversity is
Objective important for effective communication
Topic/Concept Adapting to Cultural Differences
Difficulty
Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

Question Title SA Question 29

Assessment
Essay
Type
Assess how men and women communicate differently on the job by using
Question Stem
different conversational rituals.
Learning LO 5.3: Analyze how being aware of the communication differences
Objective between men and women increases leadership effectiveness
Topic/Concept Adapting to Gender Differences
Difficulty
Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

Question Title SA Question 30

Assessment
Essay
Type
Why is Gen Y known as the “connected” generation? Explain how to better
Question Stem
understand this generation.
Learning LO 5.4: Describe strategies to overcome generational differences in
Objective communication
Topic/Concept Adapting to Generational Differences
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
(mark X where Apply What Analyze It Evaluate It
applicable) You Know
 X

Note: Here starts 5 Essay questions

Question Title Essay Question 31

Assessment
Essay
Type
Question Stem Analyze the style flexing guidelines for each of the four social styles.
Learning LO 5.1: Examine how an awareness of the three basic personality traits is
Objective required for effective communication
Topic/Concept Adapting to Social Style Differences
Difficulty
Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

Question Title Essay Question 32

Assessment
Essay
Type
Examine the various types of cultural values. Discuss the strategies that can
Question Stem
help an individual adapt to cultural differences in a workplace.
Learning LO 5.2: Explain why understanding and adapting to cultural diversity is
Objective important for effective communication
Topic/Concept Adapting to Cultural Differences
Difficulty
Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

Question Title Essay Question 33

Assessment
Essay
Type
Question Stem How is ritual apology different from ritual opposition? Also, analyze the
 other types of conversational rituals in depth.
Learning LO 5.3: Analyze how being aware of the communication differences
Objective between men and women increases leadership effectiveness
Topic/Concept Adapting to Gender Differences
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

Question Title Essay Question 34

Assessment
Essay
Type
Why is it important to have comprehensive knowledge of different
Question Stem conversational rituals? Assess the guidelines that can help to enhance one’s
use and understanding of such rituals.
Learning LO 5.3: Analyze how being aware of the communication differences
Objective between men and women increases leadership effectiveness
Topic/Concept Adapting to Gender Differences
Difficulty Easy Moderate Difficult
Level
(mark X where X
applicable)

Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

Question Title Essay Question 35

Assessment
Essay
Type
Examine the qualities found among the members of the boomer generation.
Question Stem Discuss the strategies to consider when managing employees belonging to
that generation.
Learning LO 5.4: Describe strategies to overcome generational differences in
Objective communication
Topic/Concept Adapting to Generational Differences
Difficulty Easy Moderate Difficult
Level
X
(mark X where
Business and Professional Communication 3rd Edition Beebe Mottet Test Bank

applicable)

Skill Level
Apply What Analyze It Evaluate It
(mark X where
You Know
applicable)
X

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