M.

Souza (2013) Through all the presents analysis and results, it is possible to conclude that the field of customer
satisfaction of electric power service has no maturity, but it tends to grow.

https://www.pomsmeetings.org/ConfProceedings/065/Full%20Papers/Final%20Full%20Papers/065-0378.pdf?
fbclid=IwAR0uzrmhc6msNOqEFKq7E5nsrtUpal1NSejZvI2EQEoRmlGGQcYutFzv0Wc

Joefel Libo-on (2021) There is a difference in the expected satisfaction by the employees to that of what the consumers
perceive. It means that the employee look-up to the services quality offered by ILECO II in a significantly higher
expectation, but the consumer did not perceive such service quality.

https://www.aijbm.com/wp-content/uploads/2021/08/S48162177.pdf

Ehigie Jhonson & Jesse Karlay (2018) Responsiveness, empathy, and assurance are influential to customer satisfaction.
Price of service is the most influential variable on customer satisfaction.

https://www.diva-portal.org/smash/get/diva2:1246475/FULLTEXT01.pdf

A study by Wasim Jabber (2015) revealed that by offering some marketing recommendations for DESCO's management
to help them increase customer satisfaction by raising the caliber of DESCO's services.

https://dspace.bracu.ac.bd/xmlui/bitstream/handle/10361/4923/14282033.pdf?sequence=1&isAllowed=y

Luusa, John (2020) asserts that Kenya Power consider relying on core systems that would allow them to learn about the
information needs of their customer base as communication methods are crucial to their satisfaction.

https://su-plus.strathmore.edu/items/68340fa6-9ed9-45d4-8fb1-5386ca999639

Rajesh Holmukhe (2016) implied that the slow progress of governance and the need to bring distribution loss levels to a
minimum that is tolerable are the key difficulties facing the distribution segment. Some of the main problems in the
power sector for customer satisfaction include reducing obsolescence in addition to sustaining the pace of changes and
expanding investments for the distribution sector.

https://iaeme.com/MasterAdmin/Journal_uploads/IJM/VOLUME_7_ISSUE_5/IJM_07_05_004.pdf

According to Raul Alberto Mori, (2019) factors that are related to quality and costs, respectively, have a different impact
on consumer satisfaction and pricing perception. In other words, customer satisfaction with total energy services is
influenced by quality traits including dependability, voltage stability, and responsiveness to claims, and it appears to
respond to price-related traits through judgments of pricing fairness.

https://repositorio.udesa.edu.ar/jspui/bitstream/10908/18673/1/%5BP%5D%5BW%5D%20T.%20M.%20Eco.%20Jimenez
%20Mori%2C%20Raul%20Alberto.pdf

The findings of a study by Sunita Saini (2018) Delivering superior services to customers is at the heart of profit-making.
Instead of investing money to improve the quality of the services, it will further increase consumer pleasure and loyalty.

https://www.ijream.org/papers/IJREAMV03I113513.pdf