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Narrative Report Leah
Narrative Report Leah
Narrative Report Leah
UNIVERSITY OF ANTIQUE
COLLEGE OF BUSINESS AND ACCOUNTANCY
Sibalom, Antique
NARRATIVE REPORT
IN
OJTIP – 2B
(INTERNSHIP 400HRS)
Submitted to:
Submitted by:
IRENE N. CORNELIO
MAY 2023
Republic of the Philippines
UNIVERSITY OF ANTIQUE
COLLEGE OF BUSINESS AND ACCOUNTANCY
Sibalom, Antique
TABLE OF CONTENTS
I. Acknowledgement
II. Introduction
VII. Conclusion
VIII. Recommendation
IX. Exhibit
Republic of the Philippines
UNIVERSITY OF ANTIQUE
COLLEGE OF BUSINESS AND ACCOUNTANCY
Sibalom, Antique
ACKNOWLEDGEMENT
ACKNOWLEDGEMENT
Allow me to thank the people
first behind the success of being
here at NMDC and for making
our OJT a possible one.
First and foremost, I would like
to thank God for his infinite
love and guidance throughout
my
practicum. For giving me the
strength and knowledge so I
have completed my practicum
hours.
Republic of the Philippines
UNIVERSITY OF ANTIQUE
COLLEGE OF BUSINESS AND ACCOUNTANCY
Sibalom, Antique
apply in the future. The success of my training could not be possibly turn into reality without
the people who help me in different ways. Therefore, I would like to take this opportunity to
express my gratitude and to sincerely thank the following persons who helped, guided and
To the Almighty God for the knowledge, strength and guidance. With love and gratitude,
I thank him for guiding me during my training. Also, for the wisdom He has bestowed upon me
and for giving me enough knowledge and ability to perform each task that was assigned to me.
Republic of the Philippines
UNIVERSITY OF ANTIQUE
COLLEGE OF BUSINESS AND ACCOUNTANCY
Sibalom, Antique
To my family and loved ones who has been my inspiration and strength. You are
definitely one of the reasons why I keep going. Thank you for the courage you have given me to
do what I need to and for all the hardships, patience, love and support all throughout my on-the-
job-training journey.
To DISCOVERY SHORES BORACAY who provided me a good training that can apply
in the future. The whole period of training was in part with the course that I am currently taking.
Thank you to all its staff who had played a major part in the acquisition of my training and for
To our practicum coordinator, Mr. Randy Puyong and to our own practicum adviser, Mr.
Cyril Lagarto , and to all the teachers who have been part of my journey in college, thank you for
the knowledge you had shared with us which really helped a lot in my training.
To my co-trainees and friends for the happiness and for being there to support and
comfort me during my training. I thank them for the friendship and teamwork and for being my
companion whom I can share my laughter with. Thank you very much!
INTRODUCTION
enhance and develop their skills by actually doing the work and performing it as a worker to the
company or establishment and contribute to its success. The training is much defined as the
transfer of the required skills and knowledge usually of a supervisor to the student trainee or
The goal of the OJT program is to place participants in occupation that will enhance their
prospects for long-term employment and will ultimately permit them to become self-sufficient.
Republic of the Philippines
UNIVERSITY OF ANTIQUE
COLLEGE OF BUSINESS AND ACCOUNTANCY
Sibalom, Antique
OJT involves the acquisition of specific skills and employment competencies, through exposure
in an actual work setting, to the processes, work tasks, tools, and methods of a specific job or
group of jobs.
learnings they have learned from school. It also helps them to obtain applicable knowledge and
skills by performing in actual work setting. Colleges and universities require their students to
undergo such training within a specific number of hours as part of the curriculum.
the real tools, equipment, and documents. In effect, the work place becomes a development
venue for student trainees to learn more about their chosen field and practice what they have
learned from school. On the other hand, a valuable OJT program also profits the companies
who accept trainees. First OJT or intern provides extra manpower for a less significant labor
cost than a regular employee. Most of them are all eager to learn the ropes so chances are high
that they’ll be given a chance to work on the same company as an employee after graduating.
Employers can use this internship strategy as method in recruiting employees. Since the trainer
or supervisor can follow the trainees’ progress, he can gauge based on performance, behavior
and attitude if the trainee will make good recruit after the completion of his internship. The
trainees can bring fresh ideas into the organization. Given the opportunity to converse their
Republic of the Philippines
UNIVERSITY OF ANTIQUE
COLLEGE OF BUSINESS AND ACCOUNTANCY
Sibalom, Antique
minds freely and without fear, we may be able to contribute significantly in brainstorming
sessions or research and eventually help improve the organizations productivity. While training
the interns, employers are in fact also teach their employees to guide the trainees by stretching
their patience, develop teaching skills and make them more sensitive to the needs and mind set
of the younger generation. The course of supervision also teaches them how to share what they
know and be receptive to questions. Hence, the internship also becomes an avenue in training
Accommodating on-the-job trainees can truly be beneficial not only to the trainees but
also to the companies that provide opportunities for this type of learning. Such training can be
an investment that will be valuable to the company later on. This is also why trainees should
take their internship seriously as it can become a powerful tool and possibly even a source of
recommendation when they take that big lift from being students to career professionals.
COMPANY PROFILE
Republic of the Philippines
UNIVERSITY OF ANTIQUE
COLLEGE OF BUSINESS AND ACCOUNTANCY
Sibalom, Antique
A family-run beach resort, White House Beach Resort was built by Leonard and Nenette
Tirol in the early 90s, as a familyy beach house to enjoy with the family and where they could
entertain friends. Built on the sit of the Tirol family’s ancestral beah home, the Tiro family laid
the foundations of what is today, the most prime portion of the island (Station 1). Back in th early
70s, White House stood alone on what remains to be the most pristine and exclusive beachfront
on Boracay’s world-famous White Beach, offering the clearest waters, the finest sand and the
most exquisit sunset views. Since it was literally a “white’ house, it was referred to as the
“Puting Bahay”, eac time someone asked for directions. The family beach house was
considered by guests as their own ‘dream vacation house”, and as the family began to add
rooms and expand in order to accommodate more guests, they opened its doors to the public in
the late 90s and to this day, have maintained their reputation as one’s “home away from home”
Remember your best memories at the beach, when all that mattered were the simple
pleasures in life – when as a child, the bach was your magical sandbox, when the blazing sun
illuminated your world, when the gentle sea caressed your caes away, when the ocen’s breath
sand lullabies and carred your dreams to heaven, when the keleidoscope sunset sky mirrored
your deepest reflections, and when the starlit ight promised to grant your ever wish? All this is
yours to re-live, each time youstay at White House Beach Resort. Live the fantasy of having you
Republic of the Philippines
UNIVERSITY OF ANTIQUE
COLLEGE OF BUSINESS AND ACCOUNTANCY
Sibalom, Antique
own gatewa in Boacay Island, where personalised service meets casual elegance, comfort and
DO’S
4. Maintain good grooming and maintain a high standards of hygien on yourself and around
you.
5. Be cooperative, maintain team work and always offer a help to your colleagues.
9. Be punctual.
DONT’S
1. Don’t remain on the promises more than fifteen (15) minutes after the end of your shift
9. No gathering, chatting with unnecessary noiseand using abusive and offensive language
15. No text messaging or calling usng personal mobile while on duty. Use of official mobile
phone for personal purposes is not allowed. Telephone conversations should be limited
to business calls.
In food and beverage there are different areas like forno osteria kitchen and bar an
itallian restaurant, 360 roof lounge, bogarts bar, indigo restaurants, sand bar, lounge and coffee
area which I assign to forno osteria, 360 roof lounge and bogarts bar.
My first day at food and beverage, I felt different emotons, I was excited and nervous because I
was immediately assigned to the 360 bar lounge rooftop. At first we were just observing, then a
staff member told us to set up the cutlery, I don’t have an idea about the cutlery he taught us he
said it’s always right toset up one of my staff taught us how to take orders, he also taught us
what happy hour is for drinks and what time it starts happy hour first duty, I already got involved
in the taking order, of course I’m nervous because I might make a mistake and then the first
time I take an order and it’s a foreigner, I listed their order after I made a repeat order, then I
asked for their room number and it was given to the cashier, I was happy because I served their
order properly, around 8 pm the event was start it’s a birthday celebration, of course our first
duty was to have an event right away , we had no idea what to do, we were just being taught as
our seniors just serve. First we got water untill we passed out, at first I was still nervous to hold
bar tray because its contents might spill, our first duty was tiring my feet hurt and my whole
body was about to fall, so the first day of my duty was memorable.
Nxt day I was still assign in 360, it was very hot because of their their happy hour started on
the rooftop around 4 pm, there was many guest bathing in the jacuzzi and swimming pool, I was
still observing untill the staff told me not to watch. I should give the guest immediately toweled
off when get arrived, I was given immediately given the menu, around 8 pm still still happy hour
there was a guest who arrived, two siblings at the time I was only at the bar so they ordered
from me I didn’t undertand what the girl was saying for me, its because he’s englings half pinoy
and then I said sorry ma’am she just hung up she really adjusted for me because he knew I was
Republic of the Philippines
UNIVERSITY OF ANTIQUE
COLLEGE OF BUSINESS AND ACCOUNTANCY
Sibalom, Antique
having a hard time then she told his brother that I was ojt then they were so kind they always
say thank you, it’s so nice to feel that someone really appreciates your service, the tip is just a
bonus. The who issigned me to the 360 lounge., I’m very thankful because I learned a lot not
only in taking orders but also in how to get along with staff and how to communicate with the
guests.
I was a little bit nervous as I start my first day of training at the Front Office department.
On the other hand, I was also excited since I really wanted to be assigned there because I am
planning to apply for that position someday. I am interested on the learning that I may gained
there. Front office is considered to be the nerve center of the hotel for it has all the access of all
the departments of the hotel. I was scheduled in the aternoon that week, my duty starts at one
in the afternoon and ends at ten in the evening. That was a closing shift. I am grateful to be
assigned in this department. What we are doing there is that we offer welcome drinks upon the
arrival of the guest, aswer the querries of the guest,we give and tally the number of towels being
asked there per day, we do compilation of receipts, we do the manifest, we do the breakfast
coupon and distribute it to the other departments especially on the bar and FNB department and
on the room of the guests, we do updating the board everyday and we also clean the office.
Republic of the Philippines
UNIVERSITY OF ANTIQUE
COLLEGE OF BUSINESS AND ACCOUNTANCY
Sibalom, Antique
In my one week of training, I realized that it so nice to be assigned there especially when
you always hear a positive feedbacks and comments from the guest, you will really inspired to
go to work everyday. I was never satisfied with the learning I have there because I am expecting
more. But maybe its just normal for a week of taining. I believe that when you work in the front
office, you should know how to handle multiple responsibilities efficiently and with grace; you
need to be fast learners because sometimes in urgent care, things changed quickly that’s why
you should be able to learn new processes quickly. I also learned that we always need to smile
and greet not only the guests but also the staffs and all the people around you politely.
In my second week of training at White House Boracay,I was assigned at the Food and
Beverage department. Our task there is just a cycle. When our duty starts, we will just clean the
area both the bar and its dining. So we’re gonna sweep and mop the floor, wipe the tables and
chairs, and prepare the utensils needed. We do prepare everything so that when the guests
arrived, everything is ready. Then we will proceed to the beachfront, it is in the bar department
for the serving of breakfast. Breakfast is usually serve there since the guests always wanted to
When the guest arrived, we will greet them as usual and assist them to their table, then
we will go and prepare the table, we do set-up with paper mat, spoon,fork and knife, that’s
actually the basic step. Next we will ask the guests of their room number to be relayed and
prepared on the kitchen department. Also we will ask the guest if we are going to serve their
complimentary drink first or just serve it with the meal. If he/she wants to serve it first, then we
The foods are being prepared on the kitchen department which is located at the back of
the house, only the beverages are being prepared on the bar. So when the meals of the guests
are ready, then we will go and get it there. It is always necessary to observe and apply the
prescribed standards, so we will place it on the tray and cover it, it is necessary to put the cover
to ensure that the foods being served are safe and clean. Like safe from dust thay may possibly
carried by air or whatever foreign objects that may possibly fall or comes with the food while
We also act as a steward, we do bussing out and washing soiled dishes. When the
guests are done, we will buss out and clean the table in preparation for the next possible guest.
We sometimes do order taking taking and billing out, we’re just trainees so they don’t trust us
At 10 o’clock, the breakfast will end,so we go back to the resto and we wait for the
guests to walk in. Then same cycle goes when the guest arrive. We do the usual task. And the
most important thing is that we always make sure that guests are satisfied with the services we
are providing.
In a week of training at the resto, I realized that working in the hosptaliy industry is really
fun because you will be encountering lot of people. Based on my experience, I learned that as a
server, you should have some knowledge about the local areas as to advise guest on best
means of transport to the places of interest. When dealing with guest, you have to be courteous
and patient, you should converse with them pleasantly and softly and always add a smile at a
right time. Also, you should know hw to approach the guest correctly, yes it is right to anticipate
guest needs and wishes but not too much and should careful watch over them during the
Republic of the Philippines
UNIVERSITY OF ANTIQUE
COLLEGE OF BUSINESS AND ACCOUNTANCY
Sibalom, Antique
service. And the most important thing is that, server should always have a good memory and
CONCLUSION
“Every accomplishment starts with a decision to try.”, they say. Having my 600 hours
training done is an accomplishment for me. The training really helped me enhanced my skills
and the things I’ve learned really adds to the knowledge I’ve acquired in my four years of
studying. It’s really different when it was only taught in the classroom than you are in the actual
scenario wherein you are applying what you have learned in the classroom. It’s so fulfilling that
you already know what it is, what it should be and how it should be. What I did was that, I
always tried, I always believed that I can. Until such time that I told myself, “I did it!”.
Management, the course requires us to undergo the On-the-Job Training in order to experience
a real working environment. On-the-Job Training is indeed vital and necessary to students because
the program expands the students’ knowledge as it helps the students explore their strengths
and weaknesses in the actual work area. OJT assists with career development by providing real
work experiences that provide students with opportunities to develop professional skills and
competencies. Upon completing the number of hours needed for the On-the-Job Training, the
trainee has been provided with intensive learning experience, ethical working values, better
Not only did the trainee gain practical skills but also had the opportunity to meet different people
and learned how to deal with them in an ethical way. The trainee was also able to contribute to
the company’s need of assistance. That, being said, through these observations, having an
internship or OJT program is pivotal to the preparation of students in the “real world” of work.
This internship, as a mode of learning, will go a long way into making the trainee a better
worker if this not only becomes part of her academic learning, but also in application to her daily
Therefore, I conclude many students realize and know that the On-The-Job training
(OJT) could help them to wider their knowledge and enhance their skills. It gave a leveled-up
self-confidence, to know more thing on the future job. In how to discipline their selves especially
when it comes to time management, a good observer, and good interrelation to co- employees.
Republic of the Philippines
UNIVERSITY OF ANTIQUE
COLLEGE OF BUSINESS AND ACCOUNTANCY
Sibalom, Antique
Nothing beats experience as the perfect learning tool. This On-the- Job Training served
inspiration to be more serious and focused in being a better work holder. I was encouraged to
do more efforts in my way of service. Since I was given some ideas about the work I might
encounter on my future job, I am inspired to be a best services and hospitality provider. Despite
of the struggles and hard times, it was still a very meaningful experience. The training enriched
my confidence created a foundation of being a good employee someday. It caused a very huge
This training made me realize that it is really good to know what you’re doing, and to
love it. As a student under training, what I can do for now is to learn whatever I can in the future,
be inspired, love the path I am taking, and do my best in everything I do, with a positive outlook
in mind. I realized that I should be more focused in being the best at my work and do everything
heartily and with all that I can. It is also very warm to the heart to know that you have
accomplished something and even warmer when there are people who are so proud of what
you have done and I felt this feeling during my On- the-Job Training. It inspired me to be more
determined and competitive in everything that I do in my daily life as a student today and as a
professional someday. My On-the-Job Training is very helpful and will be very helpful to me as I
really gave me a taste of the real world a glimpse of what lies ahead after I graduate.
Republic of the Philippines
UNIVERSITY OF ANTIQUE
COLLEGE OF BUSINESS AND ACCOUNTANCY
Sibalom, Antique
RECOMMENDATION
For the incoming OJT student, they must observe good working ethics. Always report to
work on time. Cooperate with another co-employee or worker. Strictly observe Company
policies and regulations. Be responsible enough to any task given to you. Bring lots of patience
in work. Always wear a smile. Be a professional in your work manner and in your appearance.
Be hardworking and should practice self-discipline. Distractions must be minimized in the work
environment.
One advantage to OJT is the fact that it allows the learners to practice their new skills in the real
environment in which they’ll be working, using actual tools and equipment; however, this can
quickly become a disadvantage if the real world work environment is too distracting for learning
to take place.
Accommodating on-the-job trainees can truly be beneficial not only to the trainees but also to
the companies that provide opportunities for this type of learning. There is wisdom in the front
lines. Such training can be an investment that will be valuable to the company later on. This is
also why trainees should take their internship seriously as it can become a powerful tool and
Republic of the Philippines
UNIVERSITY OF ANTIQUE
COLLEGE OF BUSINESS AND ACCOUNTANCY
Sibalom, Antique
possibly even a source of recommendation when they take that big lift from being students to
career professionals.
abundance of real-world skill and knowledge; however, it must be carefully implemented and
Discovery Shores Boracay the best luxury resort in Boracay, Discovery shores also known for
its stunning location and excellent service. The most luxurious resort in Boracay station 1
famous for powder white sand is a sun worshiper’s mecca where entertainment and dining
options abound.
That gives them more income lots of gives comments to the service and being hospitable.
Recommended in Discovery Shores Boracay to lay up the good work and continue a good
quality services, friendly staff always. Keep greeting w/ grand dame vow to all guest. Also
maintain the cleanliness and sanitary practices, so we can avoid accident contamination and
continue hospitable.
Republic of the Philippines
UNIVERSITY OF ANTIQUE
COLLEGE OF BUSINESS AND ACCOUNTANCY
Sibalom, Antique
EXHIBIT