Pdo - SP-2415

Revision: 1.
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Petroleum Development Oman LLC Effective: April 2022
Petroleum Development Oman L.L.C.

SP–2415
PDO BEHAVIOR-BASED SAFETY SYSTEM Requirements
Document ID SP-2415
Document Type Specification
Security Unrestricted
Discipline Operation Safety
Owner MSE/1 – Operation Safety
Issue Date April 2022
Version 1.1
Keywords: IHTIMAM, BBS
This document is the property of Petroleum Development Oman, LLC. Neither the whole nor any part of this
document may be disclosed to others or reproduced, stored in a retrieval system, or transmitted in any form
by any means (electronic, mechanical, reprographic recording or otherwise) without prior written consent of
the owner.
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i Document Authorisation
Authorised for Issue
Document Authorisation
Document Authority Document Document

(CFDH) Custodian Controller
Shukri, Mahmoud MSEM Hinai, Younis MSE1 Ghafri, Saif MSE11
Date : 22-08-2021 11:17 AM Date : 05-07-2021 9:21 AM Date : 05-07-2021 8:51 AM
ii Revision History
iii The following is a summary of the 4 most recent revisions to this document. Details of all
revisions prior to these are held on file by the issuing department.
Version
No. Date Author Scope / Remarks
The Intention of the documents to provide a simple but detailed guide for all
participants in IHTIMAM implementation according to their roles and
Saif Al responsibilities. Also, to set minimum requirement to verify and approve
Ghafri alternative BBS programs proposed by contractors who are not following
MSE11 PDO BBS program
Rev 1.0 May 2021
Saif Al The intention of this review is to update the roles and

Ghafri responsibility, details of measuring success, plan
MSE11 observation details, the ownership transfer and adding
Rev 1.1 April 2022 steering committee TOR in appendices.
iii Related Corporate Management System (CMS) Documents
The related CMS Documents can be retrieved from the Corporate Management Portal (CMS).
Table of Contents
1. Introduction........................................................................................................... 5
1.1. Purpose ................................................................................................................................ 5

1.2. Scope ................................................................................................................................... 5
1.3. Description ............................................................................................................................ 5
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1.4. IHTIMAM Training ................................................................................................................. 6

1.5. Structure, Roles and Responsibilities ....................................................................................... 6
2. IHTIMAM Implementation process .......................................................................... 7
2.1 Pre-Implementation process ................................................................................................... 8

2.2 Post Implementation process ................................................................................................. 9
3. IHTIMAM Observations......................................................................................... 11
3.1 IHTIMAM planned observations ............................................................................................ 11

3.2 Conducting Ad Hoc IHTIMAM Interventions observations ....................................................... 12
3.3 Observation process ............................................................................................................ 13
4. Identify Critical Behaviours (ICB) Process .............................................................. 14
4.1 Human Behaviour ................................................................................................................ 14

4.2 ICB theory .......................................................................................................................... 14
4.3 How to create ICBs for a company/unit................................................................................. 15
4.4 How to write the behaviours in the correct format: ................................................................ 15
5. Measuring Success – IHTIMAM KPIs...................................................................... 15
5.1 Lagging KPIs ....................................................................................................................... 16

5.2 Leading KPIs ....................................................................................................................... 16
5.3 Post- implementation Performance target ............................................................................. 16
6. Data analysis and Database access ....................................................................... 18
6.1 Upload IHTIMAM Observation into the database .................................................................... 18

6.2 Database analysis and report extraction ................................................................................ 19
7. The Implementation and use of IHTIMAM in the PDO Main Offices ......................... 19
7.1 Description of the Specification for the Main Offices ............................................................... 19

7.2 Purpose for the implementation of IHTIMAM in the PDO Main Offices ..................................... 19
8. Actions close out and Followed-up ........................................................................ 19
8.1 Description of Action Follow-up and Action Close-out ............................................................. 19

9. IHTIMAM sustainability review .............................................................................. 20
9.1 Online survey ...................................................................................................................... 20

9.2 Site engagement ................................................................................................................. 20
9.3 Deep dive data analysis ....................................................................................................... 20
10. Compliance Audits................................................................................................ 20
10.1 Description of IHTIMAM Compliance Audits ........................................................................... 20

10.2 Purpose of IHTIMAM Compliance Audits ............................................................................... 21
10.3 Specification for IHTIMAM Compliance Audits ........................................................................ 21
10.4 Distribution of Reports from IHTIMAM Compliance Audits ...................................................... 21
11. IHTIMAM ownership transfer ................................................................................ 21
12. IHTIMAM implementation in Call off contracts........................................................ 22
13. BBS verification assessment .................................................................................. 23
13.1 PDO’s BBS minimum requirement. ........................................................................................ 23

13.2 Observation Cards ............................................................................................................... 24
13.3 Resources, Roles & Responsibilities....................................................................................... 25
13.4 Training and Building Capabilities ......................................................................................... 25
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13.5 Sub-Contractors .................................................................................................................. 25

13.6 Measuring Performance ....................................................................................................... 25
13.7 Feedback & Recognition ....................................................................................................... 26
13.8 Consequences ..................................................................................................................... 26
13.9 Incident Investigation .......................................................................................................... 26
13.10 Sustainability Reviews ....................................................................................................... 26
14. Appendences: ...................................................................................................... 27
14.1 Appendix 1: IHTIMAM RASCI Chart ...................................................................................... 27

14.2 Appendix 2 IHTIMAM steering committee TOR ...................................................................... 28
IHTIMAM Steering Committee MOM Template .............................................................................. 29
14.3 Appendix 3: IHTIMAM IMPLEMENTATION AND COMPLIANCE AUDIT ...................................... 30
14.4 Appendix 4: BBS system initial approval checklist .................................................................. 31
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1. Introduction
1.1. Purpose
SP 2415 is intended to provide a simple but detailed guide for all participants in IHTIMAM implementation
according to their roles and responsibilities.
1.2. Scope
This Specification applies to all PDO employees and contractors implementing IHTIMAM where the adherence
to this specification has been specified as mandatory.
1.3. Description
IHTIMAM is PDO’s Behavior Based Safety System that was developed in house. IHTIMAM concept bases
itself on new findings in behavioural science that are key factors in its methodology:
1. People’s behaviours are driven by influencers, the system or situation, not the individual.
2. No matter what measures are put in place, if the influencers of the unsafe behaviour are not
identified and resolved, the unsafe behaviour will continue to happen.
Unlike other BBS systems, with IHTIMAM the principal focus for safety improvement should not be on the
psychology of correcting worker behaviour; rather it should be on the design of the workplace, its methods
and management systems.
Leadership is considered as another major factor that contributes towards the success of a BBS system.
Therefore, while many systems focus mainly on the frontline, IHTIMAM is equally focused on leadership
behaviours, and by leadership, this includes everyone in a supervisory position. This is because it has been
proven that leadership can improve employee safety behaviour by as much as 86%.
IHTIMAM is completely customized to PDO & its contractors, and can be customized to any company,
industry, and organization as consideration is given to the types of hazards, how they impact employees
and work on resolving them. This is reflected in the following features:
 The Observation Cards: Observation cards are focused on the most critical behaviours, linked to the
most hazardous activities. Cards are designed individually for each company/activity to ensure focus and
priority is given to tackle the critical issues first.
 Training & Coaching: Training and coaching is done for every level in the organization, including
CEO’s and Directors. This ensures that every role is specified and understood to help and support the
implementation of IHTIMAM at site.
 Database: IHTIMAM is supported by comprehensive database that includes an action tracking
system. The system also allows for analytics to be done through multiple reports, which drill down to
identify the root cause of the unsafe behaviours to understand why people behaving the way they do,
which allow us to proactively problem solve issues.
 Governance of the system is done through periodic sustainability reviews and audits.
 Simultaneously, tools have been developed to improve the reporting culture, communication,
engagement, recognition, and continuous improvement through safety leadership.
 KPIs: Identify leading and lagging Key performance indicators (KPIs) that proactively measure the
performance and highlight areas of concern. The KPIs are converted into metrics to calculate the
percentage of maturity level and presented in a visual dashboard in IHTIMAM database.
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1.4. IHTIMAM Training
IHTIMAM training is specific to audience, there are four different types of IHTIMAM training:
1- Online awareness training is designed to give the basic awareness about IHTIMAM program for PDO
and contractor staff working in offices. The training can be completed within 30 minutes and valid for three
years. it is available in PDO Training Platform PTP
2- IHTIMAM Training the Trainer TTT which is designed to prepare trainers coaches who will be
capable to deliver training, coaching and conduct planned observations. TTT is a two days course delivered
by MSE11 team, the training can be booked through AL MANAR or through MSE11 team directly.
3- IHTIMAM Leadership Workshop LW which is a workshop designed for leaders to give basic
leadership skills that contribute to the success of IHTIMAM. In addition, discuss their roles and
responsibilities in IHTIMAM. The LW is four hours training and can booked through AL MANAR or through
MSE11 team directly.
4- IHTIMAM Site Crew Training which is the training that is delivered by the approved trainers to other
employees.
1.5. Structure, Roles and Responsibilities

1.5.1 IHTIMAM structure
Figure 1 shows the hierarchy of IHTIMAM:
Figure 1 IHTIMAM organization structure
1.5.2 IHTIMAM roles and responsibilities
IHTIMAM roles and responsibilities are detailed in IHTIMAM RASCI chart in appendix 1.
The roles and responsibilities might vary from one directorate to another depending on the hierarchy
structure of the directorate. Where this applicable the following should be considered:
- In absence of PDO Coastal Focal point role the Contract Holder CH will take his/her roles & responsibilities
- In absence PDO Site Focal point role the PDO Coastal Focal point take will his/her roles & responsibilities
- In case the HSE team lead is taking the roles of IHTIMAM directorate lead then will take both roles.
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2. IHTIMAM Implementation process

There are two implementation processes, pre and post implementation process to ensure commitment,
integration, and sustainability within the organization.
Table 1 IHTIMAM pre- Implementation
STEP PRE-IMPLEMENTATION GUIDANCE

1.0 Kick Off In this step, a meeting is to take place between PDO BBS Team, PDO
Meeting with Management in respect to the selected Contractor and the Contractor
PDO BBS Team Management and HSE Team.
The agenda of the meeting is to discuss the Program, what PDO is
offering, roles and expectations of both parties, and how IHTIMAM may
benefit the contractor.
2.0 Identify The CEO/Director is required to appoint IHTIMAM focal point who will be
focal points responsible of IHTIMAM implementation and maturity within the
and define company/directorate. The focal point is required to form a team from
roles and coastal and field to assist in the implementation and maturity. The team
responsibilities may consist of:
- IHTIMAM coastal focal point
- IHTIMAM coastal focal point
- HSE lead
- HSE advisors
- Steering Committee Members (Refer to Appendix 2)
3.0 This step requires awareness sessions to be held for the contractor and
Conduct PDO staff to inform employees of IHTIMAM and what are the changes they
Engagement can expect. This step is to minimize resistance and build ownership when
sessions the system begins implementation. This step can be replaced by
Engagement video. The engagement link can be viewed for the below links
1- (Internal) http://pdotube.pdo.shell.om/pdotube/avc-view.aspx?v=1156
2- (Externally) https://www.youtube.com/watch?v=aZhJ4LF8kbQ
4.0 Follow the guide for ICB provided in this in the appendix.
Conduct ICB
5.0 In this step the MSE11 team will work on:

Planning 1- Uploading all information onto the IHTIMAM Aegis Database such
IHTIMAM as:
implementation o Employee information (creating usernames and passwords)
o Upload company information (name, locations, disciplines, and
behaviours)
o Create specific roles with accessibility to different facilities within
the database for selected individuals.
2- MSE11 team design hard copy observation cards and send it to
contractors for printing
3- Start nomination for different types of trainings
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2.1 Pre-Implementation process

In the pre-Implementation 5 main steps developed as shown in figure 2
Figure 2 Pre-Implementation process
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2.2 Post Implementation process

In the Post-Implementation 5 main steps developed as shown in figure 3
Figure 3 Post Implementation process
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Table 2 Post Implementation process
STEP GUIDANCE
1.0 IHTIMAM has 4 types of trainings. These are:
Conduct 1. Online awareness training (This is a mandatory course for
Training PDO staff and office staff contractors. It provides a general
awareness on IHTIMAM and raising observations)
2. IHTIMAM Leadership Workshop (this is a half day workshop
that is held for management and the leadership team of both PDO &
contractors, it is based around safety leadership and how they can
best support implementation of IHTIMAM and improve safety
performance in their workplace)
3. IHTIMAM TTT (this is a 2-day course that is an in-depth
understanding of behaviour based safety, leadership and engineering
a safety culture in the workplace, attendees of this training are then
expected to deliver the supervisor and crew training in their
companies)
4. Site supervisor & crew training (this is a one-hour session
delivered at site by the trained trainers, for the site supervisors and
their crew, it focuses on what is IHTIMAM and how to use it)
2.0 A bi-weekly set meeting (time and date agreed by PDO and contractor
Conduct staff) is to take place to discuss implementation progress, statistics
Steering and any support required. The meeting is to be shifted to a monthly
Committee meeting when contractors/department achieved maturity
Meetings Refer to Appendix 2 The steering committee TOR
3.0 Management are required to be part of IHTIMAM implementation, this
Management is to include IHTIMAM within management review agenda
commitment
4.0 Sustainability reviews are conducted after implementation has been
Sustainability ongoing and all post implementation actions have reached over 95%
reviews completion, in accordance to the respective milestones put in place by
PDO and the contractor. It is an extensive overview of the overall
effectiveness of the system and targets the following key indicators:
- Improvement in safety performance regarding safety statistics
such as reduction in LTIF
- Improvements in communication and engagement
- Improvement in action close out rates
- Improvements in safe percentage scores
- Improvements in safety culture
Improvements in management involvement
This process is done in three steps

1- Employee Perception survey
2- Data deep dive
3- Site visit to review the actual implementation on site
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3. IHTIMAM Observations
There are two types of IHTIMAM observations, IHTIMAM planned observations and IHTIMAM Adhoc
intervention observations.
3.1 IHTIMAM planned observations
3.1.1 Definition of planned observations:
Planned IHTIMAM observation is observation conducted by trainers/Supervisors to systematically
eliminate unsafe acts in the workplace by coaching employees on the selected critical behaviours as well as
engaging with them in such a manner that there will not be repeated incidents.
3.1.2 Purpose of IHTIMAM planned observations

The purpose of the IHTIMAM planned observations is to eliminate the identified critical behaviours (ICB)
through systematic coaching, engaging with individual/group and through completion of corrective actions
and making effective use of information gathered during IHTIMAM planned observation
The supervisors/Trainers are expected to mature the ICBs within a period of 6 months to 1 year. This
should be done through applying the IHTIMAM observing techniques.
3.1.3 Specification for Conducting IHTIMAM planned observations
 Conducted by trainers/supervisors who completed IHTIMAM train the trainer’s course

 Trainer/supervisor prepare for the IHTIMAM planned observations by setting time slot of 10-15
minutes in the LSW to conduct the planned observation.
 Trainer/Supervisor are required to raise 2 IHTIMAM planned observations per month.
 The Trainer/supervisor utilize the planned observation process to give feedback and coaching
according to 3.1.4.
3.1.4 IHTIMAM observing techniques

To conduct successful observations the trainer/Supervisor should follow the below guidance:
1- Don’t Hide
let the person or people you are observing know you are there. It is normal to wonder, “If they know I am
there, they might do everything right.” One of the goals should be to help create new habits, not to catch a
rule violator.
2- Observe
“Can the employee perform the task safely?”. “Do I see anything that concerns me?”
Your observation should find if workers can perform the task safely. You should proactively identify
concerns that might increase the chances of an injury. Observations should not be used as a faultfinding
opportunity
3- Reinforce
Importance should be placed on reinforcing what the worker is correctly doing to ensure that s/he is not
just being lucky when it comes to injury prevention. If an individual has performed
a discretionary precaution while performing the work, this is an excellent time to reinforce precisely what
you observed and encourage him/her to continue.
4- Ask
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If you see a safe precaution being taken or an exposure to risk, ask the most appropriate questions. For
example: Why did you do it that way? Is that the way you always do it? Do you feel safe doing it that way?
Is there a safer way to do it? Were you trained to do it that way?
5- Express concern
When a risk is identified during an observation, expressing concern is a preferred approach rather than
stating someone is “at risk” and “unsafe. If we do not show concern the individual may get defensive. If
you show concern with how a task is performed, this offers a better chance for a conversation leading to an
understanding of why risk is a part of the task.
3.1.5 Documentation of the planned observation.

IHTIMAM observation cards are accessible for both PDO staff and contractors from within PDO network or
external network. It is very important to note that when capturing the observation in the database is to
select where the observation occurred not the observer details. More details and videos on how to upload
observation card can be found in the help section in the IHTIMAM database or through this link
https://aegis.pdo.co.om/AegisApp/Views/Help/BBS/ihtimam_learning_videos_.htm?ms=AAA%3D&st=MA%
3D%3D&sct=MA%3D%3D&mw=MjQw#
3.1.5.1 From External (outside PDO network). The observation card link can be found in
PDO.co.om/hseforcontractors. Alternatively, can be accessed by searching in web search engine “IHTIMAM
observation card “. This page is mobile compatible and can be accessed from mobile phones.
3.1.5.2 From Internal (Inside PDO network). The observation card can be found in PDO landing page in
starred application. Alternatively, can be accessed from HSE under application.
3.1.5.3 Hard copy observation card. This is mainly for contractor who don’t have access to a network. The
contractors will be required to nominate a focal point to collect and upload hard observations cards.
3.1.6 Frequency and Responsibilities for conducting planned observation

Trainers/Supervisors are required to raise 2 IHTIMAM planned observations per month.
Trainers/Supervisors are required to attend train the trainer course to qualify to conduct Planned
observations.
3.2 Conducting Ad Hoc IHTIMAM Interventions observations

3.2.1 Description of Ad Hoc IHTIMAM interventions observations
Ad Hoc IHTIMAM is the intervention when safe or unsafe act is observed in the workplace. All employees
are required to intervene when safe or unsafe observation observed
3.2.2 Purpose of Ad Hoc IHTIMAM interventions observations

 To eliminate unsafe acts in the workplace by employees regularly identifying unsafe acts and
practices
 To intervene with personnel in such a manner that there will not be repeated incidents of the same
or similar unsafe acts.
3.2.3 Specification for conducting Ad Hoc IHTIMAM interventions observations

Conducted by all employees who attend any type of IHTIMAM training.
Employees will:
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
 Intervene with personnel when observing unsafe acts or conditions
 Make notes of what he observed, the action that was taken and the follow-up action that is required
 Hold a conversation with personnel who have been observed and intervene where unsafe acts or
conditions have been observed using the IHTIMAM techniques that he or she have been trained to use
 Capture the intervention in the IHTIMAM database.
3.2.4 Documentation of the Ad Hoc IHTIMAM interventions observations

Refer to 3.1.5
3.2.5 Frequency for conducting Ad Hoc IHTIMAM interventions observations
Ad Hoc IHTIMAM interventions observations have no set frequency.
3.2.6 Responsibilities of conducting Ad Hoc IHTIMAM interventions observations

 All employees have a duty and a responsibility to conduct Ad Hoc IHTIMAM interventions observations
to address unsafe acts irrespective of the location
 All Leaders are required to ensure that their direct reports conduct Ad Hoc IHTIMAM interventions
observations as the need or opportunity arises.
3.3 Observation process
 Observation: the observer to conduct planned observation or adhoc intervention observation

 Observer giving feedback and ask for the root cause
 Observer capture the data in IHTIMAM database
 The Supervisor verify the observation and assign actions of require. The supervisors must agree
with the action party before assigning the action
 Action party to close out actions in the agreed timeframe
 Supervisor to feedback to the observer on the status of the observation
3.3.1 IHTIMAM Observation card

Each observation card is limited to one discipline, minimum of 4 behaviors and maximum of 6. This makes
it easy for employees to focus on the critical behaviors.
Compliance level for each behavior is monitored and if it is sustainable over 90% then new behavior will
replace it.
Various disciplines and critical behaviors are developed in collaboration with the implementing team i.e. by
the team for the team. A sample filled observation card is available in the help section in the observation
card page https://aegis.pdo.co.om/IhtimamOBSCard/Views/Help/OBSCardHelp.pdf
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Figure 4 Example of IHTIMAM observation card
4. Identify Critical Behaviours (ICB) Process

4.1 Human Behaviour
Human behaviour defined as the response of individuals or groups of humans to internal

and external influencers.
It refers to every physical action and observable emotion associated with individuals
or group of people
It is important to understand behaviours, and what influences them to successfully identify the at-risk
behaviours on the site.
4.2 ICB theory
ICB focuses on the behaviours that account for majority of injuries on your site or office, thus incorporating
the Pareto Principle also known as the 80/20 rule.
The 80/20 rule is the idea that by focusing on 20% of the most critical behaviours that cause your injuries,
you will eliminate 80% of your injuries.
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4.3 How to create ICBs for a company/unit
 These are the steps to identify the critical behaviours:

 Analyse previous incidents reports (TRCs, Near misses, FAC, HIPOs, observation records, CCTV
camera records).
 Categorize the behaviours under common variables.
 Identify the behaviours that led to the injury.
 Prioritize the behaviours:
 List each behaviour under its relevant category.
 List the most critical behaviours, only 4-6 behaviours are allowed in each card at once
4.4 How to write the behaviours in the correct format:

 Behaviour should be specific and observable (where exactly, when doing which activity, avoid
generalizing)
 Start with behaviours executers (employee, operator, permit holder, etc)
 Re-write in positive statement (what you want to see as behaviours)
 Use the present continuous to write the behaviours. (e.g. Driller and Assistant Drillers are removing
the personnel from line of fire prior to operate tongs and winch)
5. Measuring Success – IHTIMAM KPIs
The leading and lagging Key performance indicators (KPIs) are designed to measure the performance and highlight
areas of concern. Leading and lagging KPIs are converted to metrics to calculate the percentage of maturity level
and presented in a visual management board dashboard as illustrated in figure 5. There are three performance
level to calculate IHTIMAM maturity
1- Green ≥85%
2- Amber <85% - ≥65%
3- Red. <65%
Figure 5 Leading & Lagging KPIs calculation

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5.1 Lagging KPIs

1. The Percentage of employees’ knowledge in IHTIMAM, this is calculated through face to face
assessment to measure the level of knowledge. To be done every quarter
2. Quality of observations and feedback. The quality assessment is done by the MSE11 team
through sampling basis.
3. Percentage of critical behaviours contributed to incidents. This is to measure if any of the
identified critical behaviours contribute to any of the incidents. This measuring if the unit is
implementing IHTIMAM correctly and eliminating the unwanted unsafe behaviours.
4. Percentage of safe score (ratio between safe and unsafe behaviours) and percentage of
retire the identified critical behaviours. Units should retire the identified critical behaviours within 1 year
of implementation. This will measure if the ICB is retired in that period. The measurement is done
through % safe score which is the ration between safe to unsafe in every identified behaviours. This
will be auto calculated using the database.
5.2 Leading KPIs
 Training completion
 All level of employees should be trained in one of the IHTIMAM training as detailed in 5.3
 Close out actions
 Raised actions to be closed in agreed to target date as detailed in 5.3
 Number of intervention observations. See 5.3
 Number of Planned observations
 All the certified trainers require to raised 2 planned observation per months as detailed in 5.3
 Leadership commitment and visibility, Leaders (senior and mid management) to conduct a monthly
Gemba/visit in IHTIMAM
 Number of steering committee meetings with stakeholders (companies’ focal points, supervisors
and HSE teams)
This to be done in biweekly basis to discuss IHTIMAM performance. The steering committee meeting can
be moved to a monthly meeting when sustain IHTIMAM maturity level (>85%).
5.3 Post- implementation Performance target

The leading and lagging KPIs targets are detailed in table 3 which is used as a guide based on 1000
employees where applicable and marked.
The below calculations are used to calculate the KPIs:
1- To calculate the number of planned observations, based on 2 planned observations per month per
supervisor
𝑃𝑙𝑎𝑛𝑛𝑒𝑑 𝑜𝑏𝑠𝑒𝑟𝑣𝑎𝑡𝑖𝑜𝑛𝑠 𝑡𝑎𝑟𝑔𝑒𝑡 = 𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑡 𝑐𝑒𝑟𝑡𝑖𝑓𝑖𝑒𝑑 𝑡𝑟𝑎𝑖𝑛𝑒𝑟𝑠 × # 𝑜𝑓 𝑚𝑜𝑛𝑡ℎ𝑠 𝑠𝑖𝑛𝑐𝑒 𝐼𝐻𝑇𝐼𝑀𝐴𝑀 𝑖𝑚𝑝𝑙𝑒𝑚𝑒𝑛𝑡𝑒𝑑 × 2
𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑎𝑐𝑡𝑢𝑎𝑙 𝑝𝑙𝑎𝑛𝑛𝑒𝑑 𝑜𝑏𝑠𝑒𝑟𝑣𝑎𝑡𝑖𝑜𝑛𝑠 𝑟𝑎𝑖𝑠𝑒𝑑

𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑃𝑙𝑎𝑛𝑛𝑒𝑑 𝑜𝑏𝑠𝑒𝑟𝑣𝑎𝑡𝑖𝑜𝑛𝑠 =
𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑡𝑎𝑟𝑔𝑒𝑡 𝑝𝑙𝑎𝑛𝑛𝑒𝑑 𝑜𝑏𝑠𝑒𝑟𝑣𝑎𝑡𝑖𝑜𝑛𝑠
2- To calculate the current number of intervention observation, use the below formulas:
𝑇𝑜𝑡𝑎𝑙 𝑛𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑒𝑚𝑝𝑙𝑦𝑒𝑒𝑠

𝐼𝑛𝑡𝑒𝑟𝑣𝑒𝑛𝑡𝑖𝑜𝑛 𝑜𝑏𝑠𝑒𝑟𝑣𝑎𝑡𝑖𝑜𝑛𝑠 𝑡𝑎𝑟𝑔𝑒𝑡 = ( 𝑡ℎ𝑒 𝑚𝑜𝑛𝑡ℎ𝑙𝑦 𝑡𝑎𝑟𝑔𝑒𝑡 𝑒. 𝑔 300) ×
1000 𝑒𝑚𝑝𝑙𝑦𝑒𝑒𝑠
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𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑎𝑐𝑡𝑢𝑎𝑙 𝑖𝑛𝑡𝑒𝑟𝑣𝑒𝑛𝑡𝑖𝑜𝑛 𝑜𝑏𝑠𝑒𝑟𝑣𝑎𝑡𝑖𝑜𝑛𝑠 𝑟𝑎𝑖𝑠𝑒𝑑

𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑖𝑛𝑡𝑒𝑟𝑣𝑒𝑛𝑡𝑖𝑜𝑛 𝑜𝑏𝑠𝑒𝑟𝑣𝑎𝑡𝑖𝑜𝑛𝑠 =
𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑡𝑎𝑟𝑔𝑒𝑡 𝑖𝑛𝑡𝑒𝑟𝑣𝑒𝑛𝑡𝑖𝑜𝑛 𝑜𝑏𝑠𝑒𝑟𝑣𝑎𝑡𝑖𝑜𝑛𝑠
3- To calculate the number of closed actions target, use the below formula:

𝑇𝑎𝑟𝑔𝑒𝑡 = ( 𝑡ℎ𝑒 𝑚𝑜𝑛𝑡ℎ𝑙𝑦 𝑡𝑎𝑟𝑔𝑒𝑡 𝑒. 𝑔 150) ×
1000 𝑒𝑚𝑝𝑙𝑦𝑒𝑒𝑠
4- To calculate the training completion, target is 100 % completion rate:
𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑒𝑚𝑝𝑙𝑦𝑒𝑒𝑠 𝑐𝑜𝑚𝑝𝑙𝑡𝑒𝑑 𝑡ℎ𝑒 𝑡𝑟𝑎𝑖𝑛𝑖𝑛𝑔

𝑇𝑟𝑎𝑖𝑛𝑖𝑛𝑔 𝑐𝑜𝑚𝑝𝑙𝑒𝑡𝑖𝑜𝑛 = × 100
5- To calculate the leadership commitment and visibility base on monthly site visit on IHTIMAM
𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑠𝑖𝑡𝑒 𝑣𝑖𝑠𝑖𝑡𝑠 𝑐𝑜𝑛𝑑𝑢𝑐𝑡𝑒𝑑
leadership commitment and visibility = × 100
12 𝑣𝑖𝑠𝑖𝑡𝑠 𝑝𝑒𝑟 𝑦𝑒𝑎𝑟
6- To calculate the steering committee base on bi-weekly basis

𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑠𝑡𝑒𝑒𝑟𝑖𝑛𝑔 𝑐𝑜𝑚𝑚𝑖𝑡𝑡𝑒
Steering committe = × 100
24 𝑠𝑡𝑒𝑒𝑟𝑖𝑛𝑔 𝑐𝑜𝑚𝑚𝑖𝑡𝑡𝑒𝑒 𝑝𝑒𝑟 𝑦𝑒𝑎𝑟
7- To calculate the percentage knowledge, based on interview basis conducted by HSE advisors or focal
points:
𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑒𝑚𝑝𝑙𝑜𝑦𝑒𝑒𝑠 ℎ𝑎𝑣𝑒 𝑡ℎ𝑒 𝑘𝑛𝑜𝑤𝑒𝑙𝑑𝑔𝑒 𝑖𝑛 𝑎𝑙𝑙 𝐼𝐻𝑇𝐼𝑀𝐴𝑀 𝑝𝑟𝑜𝑐𝑒𝑠𝑠
% Knoweldge = × 100
𝑇𝑜𝑡𝑎𝑙 𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑒𝑚𝑝𝑝𝑙𝑜𝑦𝑒𝑒𝑠 𝑎𝑠𝑘
8- To calculate the quality of observations (This is done by MSE11 team)
𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑜𝑏𝑠𝑒𝑟𝑣𝑎𝑡𝑖𝑜𝑛 𝑓𝑢𝑙𝑓𝑖𝑙 𝑡ℎ𝑒 𝑔𝑢𝑑𝑙𝑖𝑛𝑒𝑠 𝑖𝑛 𝑡𝑎𝑏𝑙𝑒 2

% Observation Quality = × 100
𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑜𝑏𝑠𝑒𝑟𝑣𝑎𝑡𝑖𝑜𝑛𝑠 𝑠𝑎𝑚𝑝𝑙𝑒 𝑎𝑛𝑎𝑙𝑦𝑠𝑒𝑑 𝑝𝑒𝑟 𝑢𝑛𝑖𝑡
9- To calculate the Percentage of critical behaviours (ICB)contributed to incidents
𝑛𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝐼𝐶𝐵𝑠 𝑐𝑎𝑢𝑠𝑒𝑑 𝑖𝑛𝑐𝑖𝑑𝑒𝑡𝑛𝑠 𝑖𝑛 𝑡ℎ𝑒 𝑢𝑛𝑖𝑡𝑠

% ICB contribute to incidents = × 100
𝑇𝑜𝑡𝑎𝑙 𝑛𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝐼𝐶𝐵𝑠
10- To calculate the % safe score and % retired ICBs

𝑛𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑠𝑎𝑓𝑒 𝑜𝑏𝑠𝑒𝑟𝑣𝑎𝑡𝑖𝑜𝑛 𝑓𝑜𝑟 𝑜𝑛𝑒 𝐼𝐶𝐵
% Safe Score = × 100
𝑇𝑜𝑡𝑎𝑙 𝑛𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑜𝑏𝑠𝑒𝑟𝑣𝑎𝑡𝑖𝑜𝑛𝑠 𝑖𝑛 𝑡ℎ𝑒 𝑜𝑛𝑒 𝐼𝐶𝐵
𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝐼𝐶𝐵𝑠 𝑟𝑒𝑡𝑖𝑟𝑒𝑑 𝑖𝑛 1 𝑦𝑒𝑎𝑟

% Retired ICBs = × 100
𝑇𝑜𝑡𝑎𝑙 𝑛𝑢𝑚𝑏𝑒𝑟 𝐼𝐶𝐵𝑠
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Table 3 Post Implementation targets
Post- implementation Performance criteria

First 3 6 12
months months months
Training 85% 100% 100%
Number of Planned observations
12 24 52
Per trainer/Supervisor
Sustainability review 0 1 2
Management site visits
3 6
(Leadership commitment) 12
Number of closed ad hoc 300 400 800
intervention Observation (per Total= Total=
1000 employees) Total= 300
700 1500
150 200 500
Closed Actions in system (per
1000 employees) total total
Total=150
350 700
Steering committee meetings 6 12 24
Table 4 Quality observation measurement criteria
Quality observation calculation criteria guide Weightage

Selecting the correct critical behaviours that match with the feedback giving 15%
Feedback giving correctly 15%
Root cause of the behaviours is written clearly by the observer or verifier 15%
Action assign correctly to the action party 15%
the observation helps to prevents incidents or to correct unsafe behaviours 15%

for all team or individual
Overall understanding of IHTIMAM concept 25%
Total 100%
6. Data analysis and Database access

Database manual can be found in this link https://aegis.pdo.co.om/AegisApp/Views/Help/BBS/index.htm#
6.1 Upload IHTIMAM Observation into the database

Refer to 3.1.5
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6.2 Database analysis and report extraction

There are different types of reports are available in IHTIMAM database.
Observation report
 Performance report
 % Knowledge report
 IHTIMAM total performance report
 Action close out report
 LSR reports
 Root cause reports
 Directorates reports (for PDO employees’ participation)
The reports can be extracted from this link

https://aegis.pdo.co.om/AegisApp/Views/ObservationReports.aspx.
7. The Implementation and use of IHTIMAM in the PDO Main Offices

7.1 Description of the Specification for the Main Offices
PDO and Contractor trainers based at the PDO Main Offices are required to participate fully in the
programme by conducting IHTIMAM planned observations in their office areas. PDO and contractors’ staff
are requested to conduct Ad Hoc IHTIMAM Interventions in any parts of the Main Offices.
7.2 Purpose for the implementation of IHTIMAM in the PDO Main Offices
The purpose for conducting IHTIMAM Ad hoc Interventions in the PDO Main Office Areas is to eliminate
unsafe acts in all areas and locations where people work and to raise and maintain the safety awareness.
This is to be achieved by all trained employees regularly identifying unsafe acts, conditions, and practices
and by engaging with personnel in such a manner that there will not be repeat incidents. All the
observations observed in PDO MAF will be captured in the database according to the below example:
8. Actions close out and Followed-up

8.1 Description of Action Follow-up and Action Close-out
Actions are created in the Database by the observation card verifiers. The verifiers identify the action party
and agreed on time frame to close out the actions. These actions remain in the Database as “Open” until
they are followed up and “Closed” by the action party in the agreed time frame. If the action party doesn’t
close the action within the time frame the action status will change to “overdue” in the database.
The purpose of closing out actions is to ensure that actions are taken to address the Unsafe Acts and
Unsafe Conditions and to prevent their recurrence.
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9. IHTIMAM sustainability review

Sustainability review is conducted as part of IHTIMAM assurances by collecting facts from online survey,
site engagement and deep dive analysing.
It is an extensive overview of the overall effectiveness of the system and targets the following key
indicators:
 Improvement in safety performance regarding safety statistics such as reduction in LTIF
 Improvements in communication and engagement
 Improvement in action close out rates
 Improvements in safe percentage scores
 Improvements in safety culture
 Improvements in management involvement
The sustainability review comprises three comprehensive assurance structures, which combine into one
complete sustainability review report. The objective of this process is to assess IHTIMAM implementation
quality and maturity, and to identify and address areas of improvement.
9.1 Online survey
The online perception survey is a survey sent to for all level of employees within company. Four weeks’ time
can ensure response from all shifts, as well as for sufficient time to conduct a quality survey. Subsequently,
all received responses were analysed by MSE11 team. This online survey allows to identify the actual
implementation status in the field and helps to identify area of improvements.
9.2 Site engagement

face-to-face engagement to be conducted with all team members. The engagement sessions aim to verify
the online survey results, bridging communication gaps, raising the visibility of the IHTIMAM focal point and
team, and to obtain feedback and suggestions from employees. Among the feedback obtained were users’
and focal point’s experiences in processing the IHTIMAM cards and maintaining their stand on challenges
and recommendations in the observations. The engagement sessions were conducted in sampling basis.
Various levels of employees such as frontline workers, technicians, trainees, supervisors, coordinators, and
managers have been engaged with several open questions and interacted discussions
9.3 Deep dive data analysis

Deep Dive data analysis is a process conducted by MSE11 to further analyse the data submitted into the
IHTIMAM database for the entire company. The Deep Dive is focused on whether KPIs for Quality of
Observations and Feedbacks, Close-outs, and Percentage Safe Score of the Identified Critical Behaviours
(ICBs) are met. In addition, critical behavioural trends are analysed to evaluate the maturity and the
possibility of retiring of adding certain behaviour categories. In general, the Deep Dive is intended to provide
an analysis of the overall IHTIMAM implementation and its contribution towards the LTIF correlation of the
organisation.
10. Compliance Audits

10.1 Description of IHTIMAM Compliance Audits
A corporate IHTIMAM Compliance Audit is a formal and structured audit conducted to assess or evaluate
the level of compliance by the PDO community and by contractors to the PDO requirements for IHTIMAM
as it has been set out in this specification and as set out in the training given to Leaders and their personnel.
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10.2 Purpose of IHTIMAM Compliance Audits

The compliance audit will:
 Review the status of implementation of IHTIMAM
 Evaluate the competence of personnel to use and administer IHTIMAM
 Review the quality of the IHTIMAM interventions conducted
 Review the quality of the IHTIMAM cards and data captured
 Review the overall IHTIMAM maturity level
 Review the quality and effectiveness of corrective action management
 Review the Department or Area data and the reports produced from the data
 Produce an audit report with recommendations.
10.3 Specification for IHTIMAM Compliance Audits

For audits in the PDO Community the IHTIMAM directorate lead will:
 Arrange the audit team members and advise the date and time for the audit
 Conduct the audit or assign the responsibility for conducting the audit to a member of the PDO HSE
structure
 Produce a report following the audit using the IHTIMAM audit template (see appendix 3).
 For audits at contractor sites the PDO HSE Team Leader will:
 Advise the Contract Holder and the Manager of the Contractor of the date and time for the audit
 Arrange the audit team members
 Conduct the audit or assign the responsibility for conducting the audit to a member of the PDO HSE
structure
 Produce a report following the audit using the required audit template (refer to appendix2).
10.4 Distribution of Reports from IHTIMAM Compliance Audits

The IHTIMAM directorate lead will submit the audit report to the Directors and copy PDO Behavioural Safety
team
For contractor audits The PDO HSE team leader will submit the audit report to the Contract Holder, the
Manager of the Contractor and to the PDO Behavioural Safety team.
11. IHTIMAM ownership transfer

To ensure IHTIMAM sustainability, the ownership of IHTIMAM process is to be transferred to the line. The
unit is eligible for ownership transfer when meeting the below criteria:
1. Completed 1 year of implementation

2. Closed the sustainability review actions.
3. Sustained 85% maturity level for 3 months
4. Contractor/ department has the capability for ownership transfer
The IHTIMAM directorate focal point hold the accountability to ensure maturity and sustainability of
IHTIMAM and the responsibility will be on the direct line (e.g., CH). The detailed roles and
responsibilities are detailed in RASCI chart appendix 1.
Refer to IHTIMAM ownership transfer’s SOP in CMS
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12. IHTIMAM implementation in Call off contracts
The unconventional contracts who provide services to PDO as per the request. The contracts involve low
number of manpower who visited the site few days a month. Some of those contractors are based in Oman
while some of them are based abroad.
The current IHTIMAM process not suite the nature of those contracts, therefore a tailored process is done
to ensure affective IHTIMAM implementation.
The IHTIMAM maturity level depend on the actual time spent on site, the KPIs is as follow:
1- Training: 4 hours training conducted by MSE11 team. The training booking to be done
directly through MSE11 team.
2- Management site visit: leadership commitment is a key in IHTIMAM success. The
contractor’s management to conduct site visit on IHTIMAM.
3- Number of intervention observation conducted by crew when visiting the site
4- Number of closed actions that are generated to rectify and prevent unsafe behaviours from
reoccurring
5- Steering committee meeting which is the meeting that is conducted to review IHTIMAM
performance (Refer to Appendix 2 The steering committee TOR)
The target calculation is according to table 5:
Table 5 Call off contract KPIs target
KPIs Target Criteria
Training 100% completion

Management
visit on 2 per year
IHTIMAM
Observation in Number of employees visiting site x

the system number of visits per year x 15%
Closed Action in
Number of cards per year /2
the system
Steering
Committee 4 per year
meetings
The contract holder is responsible to ensure contractor is performing according to the identified KPIs. The
MSE11 holds the right to investigate the performance when needed.
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13. BBS verification assessment
Is a process that is conducted to review and approve other companies’ BBS system. The verification
assessment is conducted in three main steps:
 Desktop review
 F2F assessment review
 Site visit
It is conducted as per the below process and timeline:

1- Receive a request for BBS Verification Assessment:
a. Contract holder sends a request to MSE-11 team for behavioural-based safety verification
assessment.
b. For the pre-HSE evaluation, Request will be received from MSE12 team to evaluate the BBS for the
new bidder.
2- MSE11 Reply to the request by send out BBS initial assessment checklist (appendix 4) within 5 days:
Contractor fills the checklist form and provides the required evidences for verification.
3- Contractor sends the checklist and the evidences back to MSE-11/MSE12 focal point for verification
within 14 days
4- MSE-11 team member to conduct a Desktop Review: MSE-11 FP goes through the submitted
checklist form, the provided evidences and BBS procedures for review to ensure it is meeting the PDO’s
BBS minimum requirements.
5- MSE-11 FP contacts contract holder/MSE12 FP for any additional evidences required. This process
should be completed within 5 days
6- MSE11 team may conclude the banding results from the BBS initial assessment or
7- Contract Holder to arrange a F2F assessment between MSE11 team and the contractor within 3
days
8- MSE-11 Team / HSE Lead member to conduct the F2F assessment to be completed in 1 day
9- Contractors to provide the additional evidences if required within 14 days
10- Conduct scoring within 3 days: MSE-11 FP reviews the submitted evidences.
11- MSE-11 FP conducts the scoring based on the BBS verification assessment
12- MSE-11 team member shares the banding results to the contract holder within 1 day
13- MSE11 to uploads gaps and actions in PIM after agreement with CH (Action party CH) within 7 days
There are three banding criteria

1- Green >5%
2- Amber 65% - 45%
3- Red <45%
13.1 PDO’s BBS minimum requirement.

This PDO’s BBS minimum requirement is to provide a detailed guide to evaluate other companies own BBS
system. All of the below sections should be considered and met.
13.1.1 General Requirements

In accordance with article 9 in the C9 section of the contractual agreement between PDO & Contractors, it
states that ‘Contractor shall implement a BBS Program; including incentives in line with PR-1171 Appendix
R. Contractor may adopt Company BBS System (IHTIMAM) or alternative provided it is approved by
Company. Should the Contractor wish to implement an alternative system, they are to establish, document,
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implement, maintain, collect data and continually improve their BBS system in accordance with the BBS
requirements described in this document and determine how it fulfills these requirements.
Alternative BBS shall be submitted to the PDO MSE11 team for review. PDO MSE11 team reserves the right
to reject BBS proposals submitted by the contractor if it fails to meet the requirements stipulated in this
document. PDO MSE11 team may grant initial approval of the alternative BBS program based on
documents and evidences submitted by contractor, but the final approval will be subject to field
verification.
PDO reserves the right to audit contractors BBS at any given time during the life of the contract without
prior notification.
Contractors shall include the requirements listed in the appendix 3 in their submission to MSE11 team for
approval.
13.1.2 BBS Procedure requirement

The management shall define, document, and authorize the company’s BBS procedure and mission and
ensure that within the defined scope of BBS system:
1. Includes a commitment to the prevention of injuries and illness and continual improvement.
2. Is communicated to all personnel working under the control of the contractor with the intent that
they are made aware of it.
3. Defines the main activities the contractor does to improve safety performance.
4. Defines the objectives of the BBS system to be periodically verified.
5. Is reviewed periodically to ensure that it remains relevant to the contractor.
6. Defines the areas and departments involved in the BBS system.
7. Defines behavioral measures and outcome statistics.
8. Defines the schedule of the reviews for verifying the achieved results.
9. Shall use the recorded incidents to correlate with safety observations and behaviors to ensure focus
is prioritized to the highest risk activities and behaviours.
13.1.3 Defining Objectives of the BBS System

The Contractor shall establish implement, document, and maintain a plan for achieving its BBS objectives.
The plan shall include as a minimum:
1. Designation of accountability of BBS system activity at relevant functions and levels of the
contractor (e.g. conduction of observations, providing paper checklist at dept. level, entering data in the
system, conducting review meetings with workers, system checks, steering committee members etc.)
2. Designation of accountability and authority for achieving objectives at relevant functions and levels
of the contractor.
3. The means and timeframe by which the objectives are to be achieved
The program shall be reviewed at regular intervals and adjusted to ensure that the objectives are achieved.
A drafted plan shall be submitted along with the BBS documentation to MSE11 team for approval.
13.1.4 Implementation of BBS System
13.2 Observation Cards
The contractor shall ensure that all risks and accidents are considered when establishing and designing the
observation cards.
The Contractor shall have in place, documented, and updated behavioral checklists for the on-site
observation of safety actions and conditions.
Behavioral checklist shall be customized and related to company activities.
Behaviors included in the checklists shall prevent specific risks and accidents of the company.
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13.3 Resources, Roles & Responsibilities.

Management shall demonstrate its active commitment to the BBS system by:
1. Evaluating data on both behaviors change and safety outcomes to measure the effectiveness of the
BBS system.
2. Ensuring the availability of resources essential to establish, implement, maintain, and improve the
BBS system - resources includes specialized skills, organizational infrastructures, technology, and
financial resources.
3. Defining, documenting, communicating roles, responsibilities, accountabilities, and delegating
authorities to facilitate effective BBS management.
Safety Leaders shall demonstrate its active commitment to the BBS system by:
1. Assembling and analyzing behavioral observation data and reporting results to managers
2. Making personal observations according to the defined plan and assuring quality and reliability of
the observations made by observers.
3. Organizing and conducting safety meeting with his/her direct reports.
4. Closing actions or addressing proposals to management for a necessary improvement of safety
conditions prompted from the behavioral observations.
5. Reinforcing and motivating his/her direct reports for their safe behaviors, observation activities,
suggestions on continuous improvement and all other behaviors that support safety values.
Observers shall demonstrate its active commitment to the BBS system by:
1. Conducting observations
2. Assuring quality and reliability of the observations.
3. Actively participating to safety meetings and training sessions
4. Providing ideas towards safety improvement.
13.4 Training and Building Capabilities
The contractor shall identify training needs associated with their BBS system implementation. Training shall
also be evaluated for its effectiveness to deliver the message as well as the effectiveness of the individual
trainer.
13.5 Sub-Contractors
Sub-contractors shall have a well stablished BBS system. If the Sub-contractors do not have a BBS system,
the main contractor shall include them in their system.
13.6 Measuring Performance
The Contractor shall establish, implement, and maintain a procedure to monitor and measure the BBS
effectiveness and efficiency on a regular basis. This procedure shall provide and document:
1. Quantitative measures of safe/at-risk behaviors and safe/at-risk conditions.
2. Reduction of safety indicators such as frequency of lost time injuries index, increase in observations,
reduction in HiPos and other incidents).
3. Monitoring the implementation of the BBS activities at each level of the organization (e.g. number
of observations, number of safety meetings, management site visits etc.
After one year from the start of the BBS system, the Contractor shall show safe behaviors and outcomes
improvements, compared to a baseline. Those improvements shall be sustained or increased in the
following years to be reasonably assured that the behaviors and outcomes have been influenced by the
BBS system and that the BBS system is indeed effective.
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13.7 Feedback & Recognition

The Contractor shall establish, implement, and maintain a feedback procedure for communicating data,
performance, and action close out and overall engagement of the employees.
The Contractor shall address feedbacks to workers, leadership, and management members alike.
The Contractor shall provide in accordance with C9 an incentive system that reinforces safe behavior.
Examples of behaviors to reinforce are:
 Safe behaviours on the job.
 Improvement of safe behaviour indexes.
 Number and quality of observations.
 Number of and attendance of steering committee meetings.
 Number of removed barriers to safe behaviours.
 Number of trained individuals, able to effectively use the system.
Incentives and recognition should focus around leading indicators, and steer away from lagging indicators
such as number of observations received.
The criteria for achieving rewards and celebration shall be public and well known by employees.
A monitoring system should be in place to ensure that recognition is provided adequately and is
incentivizing behaviors that contribute towards the objective of the BBS system.
13.8 Consequences
Behavioral observations are best used influence and coach employees towards safe behavior. They shall
not to be used in disciplinary actions. The employees’ observations with behavioral checklist shall not
produce any penalties, or penalization for the observed workers.
13.9 Incident Investigation
The Contractor shall establish, implement, and maintain a process to investigate and analyze accidents in a
way that also:
1. Determines underlying behaviors that have contributed towards the incident.
2. The root causes that influenced the behavior that led to the incident.
3. Identify corrective and preventive actions, that may relate to existing BBS tools, observation
checklist or processes.
4. Following up and tracking the implementation of corrective and preventive actions needed.
5. Communicate to workers the results of such investigations, and the changes that may impact them.
13.10 Sustainability Reviews
The Contractor shall ensure that internal reviews of the BBS System are conducted every 12 months at
maximum. These reviews are to determine the following:
1. Whether the BBS system in place is effective in achieving the objectives set by the management of
the company.
2. The BBS system has resulted in improvements in cultural behaviors such as management
involvement, continuous improvement, improvement in communication & engagement, as well as
contributions to safety meetings and events etc.
3. The BBS system has resulted in safer worker behavior and made a significant improvement in safety
performance.
Results of sustainability reviews shall be shared with PDO MSE11 team, PDO CH and contractor top
management. The sustainability review report shall include actions and opportunities for improvement.
26
Revision: 1.1
14. Appendences:
14.1 Appendix 1: IHTIMAM RASCI Chart
PDO Coastal Focal point/CH

IHTIMAM Directorate Lead
MSE11 Database Analyst
Contractor Coastal FP
Operation team lead

PDO Site Focal point
RASCI Definitions
PDO HSE team lead

IHTIMAM trainers
Contractor site FP
R = Responsible
PDO HSE advisor

A = Accountable
Director/CEO
(Supervisors)
MSE11 team
S = Support
C = Consult
I = Informed
N
Process Task Definition Roles
o.
Develop corporate roll out strategy and
1 I A/R S S
Implementation plan
1
Develop roll out strategy within directorate
Implementatio A/
2 (Select contractors or locations, liaise with I S S C S S
n Strategy and R
contract holders, assign responsibilities
planning
3 Implement & support BBS incentive scheme I C S A R S S I S S S
4 Governance of methodology A/R I I I
5 Kick off meeting for the new contractors I R A S S S S
6 Conduct Focal point Workshop R A S S S S
7 Pre-implementation engagement with crew I A S R/S S R I I S
2
8 complete and update the Master Datasheet S A S R/S S R S S S
Pre-
9 Training Plan for employees I I A R/S S R S S S
implementation
10 Identification of the Critical Behaviours S A S R/S R S C C S
Process
11 Design the hard Observation card A/R I I I I I
12 Translation of the behaviors A/R I I I I
13 Print the hard copy observation card I I I I A/R I I I I
13 Training coordination and Management A R
14 Training delivery of TTT, LW + enhancements A/R I S I I I I I I
3
15 Conduct Database training . A/S R
Training
16 Conduct Awareness training A/R S S
17 Conduct site crew training I I I I A S R I I R
18 Conduct steering committee S A S R S R S S I I S
19 Coaching A I I I I I I R I I I
4
20 Corporate statistics A R
Post-
21 Monthly progress report to Directors A/R C S I I I
implementation
process 22 Conduct weekly planned observations I I I I A I R S S R
Governance of database (Support, Management
23 A R
of data, enhancements, …etc.)
5
Mature and sustain IHTIMAM within the
Performance 24 A S R S S S S S S S S
directorate
and Maturity
25 Level 3 Compliance Audits I A S S S S S S S S R
6
26 Conduct overall performance review A S R I I I I I I I I
Performance
27 Conduct Sustainability Review I A/R S S I S S S I I I S
Review &
Incidents analysis to correlate IHTIMAM with
evaluation 28 A/R I I I I I I I I I I
companies performance
27
Revision: 1.1
14.2 Appendix 2 IHTIMAM steering committee TOR
IHTIMAM STEERING COMMITTEE MEETINGS TERMS OF REFERENCE

IHTIMAM SC Meeting
What
IHTIMAM is PDO’s Behaviour Based Safety System; it aims at improving the safety culture and involves all levels
Background
within the organization. It is vital that each company has a dedicated steering committee led by the leadership team
to ensure the sustainability and effectiveness of IHTIMAM.
Frequency Occurs every 2 week(s) or Monthly for matured companies
When Day: 00/00/2021– Time: 07:00 AM – Chang per company /location as recurrence -
Where Virtually or face two face meeting
Chairman IHTIMAM Directorate lead and PDO Focal point or delegate

1- PDO focal point
Participants
2- Contract Holder
3- Site focal points and supervisors
4- Coastal Focal point
5- Operation team lead
6- Operation Supervisors
7- Contractor company HSEM / PDO HSEA
1- Overall update by the contractor company /cluster -focal point.
Agenda
2- Review and discuss IHTIMAM performance reviewing the statistics and IHTIMAM maturity KPIs.
3- Review Management commitment including visibility and engagement (Gemba walks, Visits, Cards raised by
management and supervisors, quality of cards, behaviour trends, Observer type, Actions by system verifiers,
etc.).
4- The overall training status.
5- Update the master data sheet and the statistic.
6- Review observation quality report.
7- Challenges and support required.
8- Knowledge sharing and best practices.
9- Develop action plan and to be reviewed every steering committee.
10- Review audit results to improve and adjust the IHTIMAM system process.
Review opportunities for recognition and praise to individuals or teams
11- Sets the agenda for each meeting.
Responsibilities of
12- Ensures that agendas and supporting materials are delivered to members in advance of meetings.
Steering Committee Chair
13- Makes the purpose of each meeting clear to members and explains the agenda at the beginning of each meeting.
14- Clarifies and summarizes what is happening throughout each meeting.
15- Keeps the meeting moving by putting time limits on each agenda items and keeping all meetings to half hours
or less.
16- Encourages broad participation from members in discussion by calling on different people.
17- Ends each meeting with a summary of decisions and assignments with a clear action plan with action parties
and target date in the action tracking sheet.
18- Follows up with consistently absent members to determine reason for absence.
19- Conducts MoM and disseminates across to all members.
20- Discuss the status of the actions from previous meetings at the beginning of the meeting.
1- Actively participate in meetings through attendance, discussion, and review of minutes, papers and other
Responsibilities of the
Steering Committee documents.
members
2- Provide a delegate when unable to attend.
3- Provide the up to date data to be discussed during the meeting
4- Cascade relevant information to other staff.
28
Revision: 1.1
5- Understand the goals, objectives, and desired outcomes of IHTIMAM.

6- Take a genuine interest in the IHTIMAM maturity level and overall success.
7- Act on opportunities to communicate positively about IHTIMAM.
8- Check that IHTIMAM is aligned with the organizational strategy as well as policies and directions across
company as a whole.
9- Support open discussion and debate and encourage fellow Steering Committee members to voice their insights.
Updating and sharing minutes of meeting register (MOM) in meeting managed by IHTIMAM company /cluster
Recording
focal point.
Knowledge sharing and Document and share the best practices with the all company and organization by IHTIMAM company /cluster focal
best practices point to company , and MSE11 focal point to share within organization.
IHTIMAM Steering Committee MOM Template
Date of Meeting:
SC Meeting
Meeting Number: 1 Chairman:
Prepared By:
SC Members Name Company Status
1
2
3
4
5
6
Performance review
1 Overall update by the contractor company-focal point
2 Discuss IHTIMAM performance reviewing the statistics and IHTIMAM maturity KPIs
3 Review Management commitment including visibility and engagement (Gemba walks, Visits, Cards raised by management and supervisors,
etc.).
4
Knowledge sharing and best practices

1
2
Action Plan Action Lead Due date Status

1 Review the critical behaviours Open
2 Share the best practice to front line employees Open

3 Open
29
Revision: 1.1
14.3 Appendix 3: IHTIMAM IMPLEMENTATION AND COMPLIANCE AUDIT

IHTIMAM IMPLEMENTATION AND COMPLIANCE AUDIT
1. IHTIMAM IMPLEMENTATION STATUS
No Requirement Yes No Comment
1.1 A Focal Point has been appointed and has been trained
1.2 All Supervisors who have been identified as verifiers are trained
1.3 The IHTIMAM specification is available as required
1.4 IHTIMAM Deposit Boxes are installed as required
1.5 Focal points appointed to collect hard copy observations from
IHTIMAM deposit boxes and upload them in IHTIMAM database
2. SCHEDULING OF SUPERVISORS IHTIMAM OBSERVATIONS AND COMPLIANCE TO
SCHEDULES
No. Requirement Yes No Comment
2.1 All supervisors have been scheduled to conduct planned
observation
2.2 Supervisors know and understand the planned observations
requirement
2.3 Supervisors comply to the schedule
3. CONDUCTING IHTIMAM OBSERVATIONS
3.1 IHTIMAM planned observations are conducted according to
standard
3.3 IHTIMAM cards are deposited / submitted timeously
3.4 IHTIMAM cards are completed correctly and accurately
3.5 All trained employees conduct Ad Hoc IHTIMAM observations
according to standard
4. CAPTURING DATA IN IHTIMAM DATABASE
4.1 Supervisors upload the planned observation timeously
4.2 Observers upload IHTIMAM ado intervention observation to the
database
4.3 The Focal Point collects and upload IHTIMAM cards timeously
5. PRODUCING REPORTS USING THE IHTIMAM DATA CAPTURE SHEET
5.1 HSE advisors and supervisors are having the knowledge to
analyses data and produce reports from IHTIMAM database
5.2 Supervisors and HSE advisors are conducting IHTIMAM steering
committee to discuss IHTIMAM progress
5.3 Supervisors and HSE advisors Share lessons learned and findings
with the employees
6. THE MANAGEMENT OF CORRECTIVE ACTIONS FROM IHTIMAM
6.1 Verifiers record corrective action (in IHTIMAM database
6.2 Action parties closes the actions timeously
6.3 Focal points follow up with action party to close out action on time
30
Revision: 1.1
14.4 Appendix 4: BBS system initial approval checklist

1. What is the A. Monthly
frequency of the B. Quarterly
senior Management C. Yearly
involvement in the
BBS meetings, field
visits and BBS system D. BBS managed by HSE department as part of their role
performance reviews?
2.How the recorded A. To Identify the focused risk and targeted Behaviours and develop customized
incidents and the card based on the activity and risk
previous HSE data B. To develop generic observations card to suit all companies’ operation regardless
were utilized when of the different activities and risks
design the BBS C. Incidents records should not be considered when designing BBS observation
system. card.
A.Part of the HSE orientation program with no validity date
3.How employees are B.Part of the other HSE training conducted by certified trainers
trained to utilize the Specific BBS training by certified trainers
company’s BBS D. Online BBS training
E.No BBS training, only coaching at site
A.Yes, detailed procedure/specification available
4.Is there a specific
B. No written documents available for BBS.
written BBS
C.Part of the other HSE documents
document?
D. Simple BBS guideline available
5- Is sustainability A.Full review specific for BBS at least one a year
review or full review B. Review done as part of the other HSE review
of the system
C.No annual review for BBS
conducted?
6- Are there Steering A.Schedule meeting to discuss the BBS performance
committee and follow B. Meeting on need basis to discuss BBS performance
up meetings C.BBS is discussed in other HSE meeting quarterly
conducted to discuss
BBS? D. No meetings to discuss the BBS performance and data
A.Microsoft Excel, manual entry data collection tool is exist.
B. No data collection tool is available
9- Is there a
C.A comprehensive intelligent data collection tool application/program is available
provision for online
and supported with the feature to analyze and process the entered data with action
reporting tool and
tracking features
action tracking?
D. Simple database available to present that data are analyzed periodically with
action tracking
A.KPIs are established are embedded in HSE management system and frequent
reviews are carried out.
10- BBS KPIs to B.NO set KPIs for the BBS system.
measure the success C.Leading and lagging KPIs established with very clear smart criteria and actions.
are clearly defined? KPIs are met and reviewed quarterly.
D. The Quantity of the observations cards is set as KPI to measure the BBS
performance.
31

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Revision: 1.

Petroleum Development Oman L.L.C.

Document Type Specification

Discipline Operation Safety

Owner MSE/1 – Operation Safety

Issue Date April 2022

Keywords: IHTIMAM, BBS

Authorised for Issue

Document Authority Document Document

Saif Al The intention of this review is to update the roles and

iii Related Corporate Management System (CMS) Documents

1.1. Purpose ................................................................................................................................ 5

1.4. IHTIMAM Training ................................................................................................................. 6

2.1 Pre-Implementation process ................................................................................................... 8

3.1 IHTIMAM planned observations ............................................................................................ 11

4.1 Human Behaviour ................................................................................................................ 14

5.1 Lagging KPIs ....................................................................................................................... 16

6.1 Upload IHTIMAM Observation into the database .................................................................... 18

7.1 Description of the Specification for the Main Offices ............................................................... 19

8.1 Description of Action Follow-up and Action Close-out ............................................................. 19

9.1 Online survey ...................................................................................................................... 20

10.1 Description of IHTIMAM Compliance Audits ........................................................................... 20

12. IHTIMAM implementation in Call off contracts........................................................ 22

13. BBS verification assessment .................................................................................. 23

13.1 PDO’s BBS minimum requirement. ........................................................................................ 23

13.5 Sub-Contractors .................................................................................................................. 25

14.1 Appendix 1: IHTIMAM RASCI Chart ...................................................................................... 27

1.4. IHTIMAM Training

1.5. Structure, Roles and Responsibilities

Figure 1 shows the hierarchy of IHTIMAM:

Figure 1 IHTIMAM organization structure

1.5.2 IHTIMAM roles and responsibilities

2. IHTIMAM Implementation process

Table 1 IHTIMAM pre- Implementation

STEP PRE-IMPLEMENTATION GUIDANCE

5.0 In this step the MSE11 team will work on:

2.1 Pre-Implementation process

Figure 2 Pre-Implementation process

2.2 Post Implementation process

Figure 3 Post Implementation process

Table 2 Post Implementation process

This process is done in three steps

3.1.2 Purpose of IHTIMAM planned observations

3.1.3 Specification for Conducting IHTIMAM planned observations

 Conducted by trainers/supervisors who completed IHTIMAM train the trainer’s course

3.1.4 IHTIMAM observing techniques

3.1.5 Documentation of the planned observation.

3.1.6 Frequency and Responsibilities for conducting planned observation

3.2 Conducting Ad Hoc IHTIMAM Interventions observations

3.2.2 Purpose of Ad Hoc IHTIMAM interventions observations

3.2.3 Specification for conducting Ad Hoc IHTIMAM interventions observations

3.2.4 Documentation of the Ad Hoc IHTIMAM interventions observations

3.2.6 Responsibilities of conducting Ad Hoc IHTIMAM interventions observations

3.3 Observation process

 Observation: the observer to conduct planned observation or adhoc intervention observation

3.3.1 IHTIMAM Observation card

Figure 4 Example of IHTIMAM observation card

4. Identify Critical Behaviours (ICB) Process

Human behaviour defined as the response of individuals or groups of humans to internal

4.2 ICB theory

4.3 How to create ICBs for a company/unit

 These are the steps to identify the critical behaviours:

4.4 How to write the behaviours in the correct format: