Professional Documents
Culture Documents
Omp A23 Go BPD SD DL Returns V2.0
Omp A23 Go BPD SD DL Returns V2.0
Project Name
GO Excellence
Customer Name
Gas & Oil Pakistan Ltd.
SAP Project Manager Customer Project Manager
Abdus Samad Shahid Ashfaq
DOCUMENT IDENTIFICATION
REVISION HISTORY
2
REVIEW AND APPROVAL
3
REVIEW AND APPROVAL
4
TABLE OF CONTENTS
LEGEND ............................................................................................................................................................ 6
PROCESS DESCRIPTION................................................................................................................................ 7
Business Process Requirements ................................................................................................................... 7
Business Process Description ....................................................................................................................... 7
Business Process Diagrams .......................................................................................................................... 8
Process Step Detailed Requirements & Solution ....................................................................................... 10
Locations Where this Business Process is Performed ............................................................................. 10
Operational Decisions or Logic within the Process .................................................................................. 11
Integration Points .......................................................................................................................................... 11
Potential Future Process Improvements (out of scope for this implementation) .................................. 11
FUNCTIONAL SOLUTION DESIGN ............................................................................................................... 12
Organization Structure Considerations ...................................................................................................... 12
Master Data Considerations (including all relevant data relationships) .................................................. 20
System Configuration Considerations ........................................................................................................ 20
TECHNICAL/DEVELOPMENT RELATED ITEMS ......................................................................................... 21
Workflow ......................................................................................................................................................... 21
Reporting (operational and analytical) ........................................................................................................ 21
Interfaces ........................................................................................................................................................ 22
Enhancements ............................................................................................................................................... 22
Output (e.g. Forms) ....................................................................................................................................... 22
Modifications .................................................................................................................................................. 23
5
LEGEND
6
PROCESS DESCRIPTION
Gas & Oil Pakistan has the following business requirements in order to Execute the process of Sales Return
Order.
Sales Return Delivery Order should be created under the following requirement/conditions:
This process describes the Sales Return Delivery Order Processing for FUEL & LUBRICANTS within Gas &
Oil Pakistan Limited. The Sales Return delivery will be processed after the Credit approval of Sales Return
Order.Once the Sales Return Order gets approve then the delivery for Returns can be created.
Process Characteristics
Email, Phone Call from Customer to Gas & Oil Sales & Marketing
Process Trigger
Department. Sales Process. Re-conciliation of ledger.
Shipping Point , Sales Return Order, Return Quantity , Storage
Process Input
Location , Batch # .
Process Output Not Required in this process
Process Owner Gulraiz Ahmed & Ahsan Iftikhar
Process Volumes Low
Process Frequencies Customer Demand
7
Business Process Diagrams
Following is the process for Sales Return Order Processing. Sales Return Delivery Process will be started
once the Sales Return Order gets approved & ready for Ready for the Goods Receipt.
Start
Sales Invoice
Creation of
Return Order in
reference of
Sales Invoice
1
1.1 1.2
NO
Return Order
Approves
Return Order
ready for
Return
Delivery
Process
End
8
GO LUBRICANTS RETURN DELIVERY ORDER PROCESSING (SD-DL-003)
Start
Creation of Sale
Return Delivery Order Post Goods Receipt with
in reference of Sales Sales Return Delivery
Return Order Order
Stock Return
Note
Sales Return
Delivery
Ready for the
Credit Invoice
End
9
Process Step Detailed Requirements & Solution
Locations
Number of
Location Country Function Point of Contact
Users
Gas & Oil Pakistan Gulraiz Ahmed, Ahsan
Pakistan Sales & Marketing
Head - Office Iftikhar
Gas & Oil Pakistan Gulraiz Ahmed, Ahsan
Pakistan Sales & Marketing
Regional - Office Iftikhar
Lube Ware House
Pakstsn Operations Mirza Umair & Fasih Uddin
& Depots
10
Operational Decisions or Logic within the Process
Following decisions & Logics will be available within the process of Sales Order Creation:
Shipping Type:
It is mandatory that User will have to enter the shipping type (means of transport) at the time of Sales Return
Delivery Order creation.
Truck #:
It is optional that User may enter the Truck # at the time of Sales Returns Delivery Order creation at item
level.
It is mandatory that User will have to enter the Return Storage Location at line item level.
Integration Points
Integration SAP
ID
Point Component
Integration of Sales
Organization with
102 Material Master
Plant data of
Material.
103 Credit Approvals Finance
11
FUNCTIONAL SOLUTION DESIGN
Sales Organization:
Sales organization is the highest level in SD/LE system hierarchy. It can be used to represent a regional,
national or international subdivision of a marketplace in which products are sold. The sales organization will
be responsible for selling and distributing goods and services. It is liable for the products sold and responsible
for a customer’s rights of recourse. Sales organization is assigned to a company code where sales revenue is
recognized (Links SD & FI). Plants are normally assigned to a sales organization.
Following sales organization will be defined for Gas & Oil Pakistan Limited.
Distribution Channel
Distribution Channel defines the organization‘s reach to market strategy. A distribution channel is a mean
through which saleable materials or services reach the customer. It allows customers to be treated differently
depending on the channel they are assigned to. Master data for customers, conditions and materials can be
maintained separately for each distribution channel. Distribution channel can be used to define responsibilities,
achieve flexible pricing and differentiate sales statistics. Distribution Channel is assigned to the Sales
Organization. The detail grouping of Distribution Channel will be catered in the Customer Master.
Following distribution channels will be defined for Gas & Oil Pakistan Limited.
12
Division.
Division defines a product/brand marketing strategy of the organization. Division is used to group materials,
products and services sold by the company. Divisions can be used to achieve flexible pricing for materials and
differentiate sales statistics on the basis of materials, products and services. Master data for customers,
materials and conditions can be maintained separately for each division.
Following divisions will be defined for Gas & Oil Pakistan Limited.
Division Description
10 GO POL Products
20 GO Lubricant Products
Sales Areas
A sales area is a unique and allowable combination of a sales organization, distribution channel and division.
Each SD document is assigned to exactly one sales area and this assignment cannot be modified. GO sales
area will belong to only one company code. This relationship is created by the assignment of the sales
organization to the company code. During the processing of Sales and Distribution documents, the system
accesses master data for customer, materials and conditions according to the sales area.
Following Sales Areas will be defined for Gas & Oil Pakistan Limited.
Sales Distribution
Division Sales Area
Organization Channel
2000 10 10 2000-10-10
2000 20 10 2000-20-10
2000 30 10 2000-30-10
2000 40 10 2000-40-10
2000 10 20 2000-10-20
2000 20 20 2000-20-20
2000 30 20 2000-30-20
2000 40 20 2000-40-20
13
Sales Offices / Sales Regions
Sales office will represent a sales region of GO Retail , Network & Consumer Sales. It will be defined as a
regional hub of all the GO sales zones . Each sales office/region in SAP would report to a particular sales
Area.
Following sales office/region will be defined for Gas & Oil Pakistan Limited
Sales Office/Sales
Description
Regions
2001 South I
2002 South II
2003 Central
2005 KPK
Following Sales Zones (Sales Groups) will be defined & assigned to respective Sales Regions (Sales Offices).
14
SW2 Sahiwal II
LH1 Lahore I
LH2 Lahore II
MUZ Muzaffargarh
MU1 Multan I
2004 Southern Punjab
MU2 Multan II
BHP Bahawalpur
PE1 Peshawar I
2005 KPK
PE2 Peshawar II
15
Shipping Point
Shipping point is an organizational element that manages shipping activities. Each outbound delivery is
processed at a shipping point. A shipping point can be a physical location or a logical location. Shipping
points are assigned to plants. A shipping point should have physical proximity to the plant to which it is
assigned.
Following shipping point will be defined for Gas & Oil Pakistan Limited.
16
Delivering Plant
Delivering Plant is an organizational unit which is used as place from where the product will be delivered to
Customer. In SAP SD the plant is considered as Delivering Plant.
Following Delivering Plant will be defined & assigned for Gas & Oil Pakistan Limited.
Bakri Shikarpur
2015
17
2019 APL Machike
2020 Faisalabad
2024 Vehari
2025 Chakpirana
2026 Sihala
2027 Tarujabba
2028 PAPCO
18
2044 COCO Site 14
19
Master Data Considerations (including all relevant data relationships)
• Customer Master.
• Product Master (GO LUBRICANTS & FUEL)
• Pricing Master
Following Return Delivery types will be defined for the Process of Sales Return Order.
20
TECHNICAL/DEVELOPMENT RELATED ITEMS
Workflow
Workflows
WRICEF Data Object
Description Engaged Parties Owner
ID (Sales Order)
Reporting
Report Type
WRICEF
Description (ABAP, BI, Data Elements Relevant KPI Owner
ID
BOBJ)
21
Interfaces
Interfaces
WRICEF Interface Frequency /
Description Applications Owner
ID Method Volumes
Enhancements
Enhancements
Data Object Alternative
WRICEF Functional
Description (Sales SAP Reason Owner
ID Gap
Order) Standard
Truck # will be
entered at line
Optional field item of Sales
Sales Order - No standard
SD-EHN03 to enter Truck N/A Order in case
item level field available
# at item level user creates
Bowser Wise
Sales Order.
Output / Forms
Data Object Output
WRICEF
Description (Sales Type (Form, Frequency Volumes Owner
ID
Order) EDI, etc.)
Stock Return Delivery SMART
SD=SF09 LOW
Note (GRN) Order FORM
22
Modifications
Modifications
ID Descripti Business/ Functiona Alternative Reason Owner
on Data Object l Gap SAP Standard
23
www.sap.com/contactsap
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP or its affiliated companies shall not be liable
for errors or omissions with respect to the materials. The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty statements
accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality
mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platform directions and functionality are
all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation
to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are
cautioned not to place undue reliance on these forward-looking statements, and they should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other
countries. All other product and service names mentioned are the trademarks of their respective companies. See http://www.sap.com/corporate-en/legal/copyright/index.epx for additional trademark
information and notices.