Dear Madam,

I am writing this letter to extend my apologies for the inconveniences that

occurred at the sales conference.
To refer to your first complaint, I am completely sure that none of my
colleagues would have stolen anything. I can remember that we have left it in
the presentation room so it must be there. If you do not manage to find it,
write a letter to us and we will pay for the new one.
I apologize for the mini-bar incident. Some people did not know that they could
not use them. I am asking you to send the mini-bar bill to this e-mail and the
company will pay it.
We need those boxes as fast as possible. Please talk to director general because
they are confidental. We do not want those documents to leak out. My
company will foot the delivery bill.
It is very unlikely that those were conference participants. None of my
colleagues were drunk and noisy and the hotel was full so those people must
have been others.
Thank you for taking the time to read this letter and once again I am terribly
sorry.
Yours sincerely,
Balázs Czakó