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2 Esa Bach1-1 Oral-Comp
2 Esa Bach1-1 Oral-Comp
Listen to a conversation between a person conducting a survey and an airline customer. Tick (✓) the
sentences T (true) or F (false).
T F
1. Mr Jones expected the flight to be good. ...... ......
2. Flight 772 left for Dallas ten hours later than expected. ...... ......
3. Anna wasn’t surprised to hear about the problems with the website. ...... ......
4. The customer waited a long time at the airport. ...... ......
5. He didn’t get the meal that he ordered. ...... ......
6. The airline compensated the customer for the damaged suitcase. ...... ......
7. The customer will probably fly with the airline again. ...... ......