Organization Changes Impact challenges

 2022 has been

1. Druk PNB
Bank Positive :
Druk PNB Bank Ltd marked by
1. The branch launched in
opened a new branch in
Headquarters: Norzin unprecedented
Olakha, Thimphu, Opp: Olakha enables to have a
Lam, main traffic, post hardships and
Lungtenpug Helipad on better customer service in
box 502, Thimphu sacrifices due to the
August, 3, 2022, to the surrounding area, it
COVID-19 pandemic,
enhance customer also helps to have better
History: which impacted the
service and outreach. outreach ambiance with
Druk PNB, a community and
2. Druk PNB Bank Ltd elegant style and
Bhutanese commercial necessitated
had launched Maestro customers to have a
bank, was founded in significant mitigation
Debit Card on 2nd delightful experience.
2008 under the efforts.
December 2011 2. Maestro Debit Card
Companies Act of the  Emergence of new
3. In April 2021, the Bank offers access to ATMs
Kingdom of Bhutan variant of COVID-19
launched the Druk Pay worldwide, shopping at 13
2000. The Royal which leads to
app, introducing million outlets, and
Monetary Authority of lockdowns disrupting
attractive features to allowing currency
Bhutan has granted it a the banking services
enhance the value and withdrawals in local
license under the delivery.
popularity. currencies, with favorable
Financial Institutions  The High Court upheld
4. The IT product- Point exchange rates for
Act of Bhutan 1992. It a Thimphu dzongkhag
of Sales (POS) which international purchases.
had a paid-up capital of court's judgment that
was launched on 21st 3. DRUK Pay has unique
Nu. 449.712 million as sentenced a senior
May 2019, installed 185 features that enables easy
of December 31, 2014, executive of Druk PNB
POS machines in 2020 and convenient use for its
with shares held by to three years in
and 298 POS machines esteemed customers.
Punjab National Bank, prison for fraudulently
as on 31.12.2021. 4. POS improved
India, Bhutanese remitting Indian
operations for customers.
promoters, and the currency from Bhutan.
This includes reducing
general public. Druk Employee fraudulent.
waiting time, faster
PNB is the first FDI (Dolkar, 2022)
scanning of items, quicker
bank in Bhutan
payments, etc. With these
Aum sangay om is the
operational improvements,
current chairman and
Druk PNB has provided
Mr. vijay Kumar is the
customers better service
Chief Executive Officer
without wasting anytime
of Druk PNB LTD and gaining customer
loyalty.

Negative :
 Cardless withdrawals
services can be
disrupted by technical
issues or system
failures, leading to
inconvenience or
delays in accessing
banking services.
 Druk Pay services
pose security risks if
unauthorized access to
mobile devices or
banking information is
gained.
 Maestro debit cards
may have limited
acceptance, may not
be suitable for
international travel or
online transactions,
may offer fewer
benefits, may have
security concerns, and
depend on the
availability and
functioning of the card
issuer's network and
ATM networks.
https://drukpnbbank.bt/druk-pnb-mobile-app/

https://drukpnbbank.bt/category/latest-news-updates/

https://drukpnbbank.bt/press-release/
https://drukpnbbank.bt/annual-report-2021/
https://drukpnbbank.bt/annual-report-2022/