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  • Elearning Version Poster Version W1816 3

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    dennis terrones salcedo
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    The diagnostic and repair process involves several steps: 1. Collecting data from the driver about the vehicle symptom through an interview and test drive. 2. Entering the data into the diagnostic management system to plan service and identify potential issues. 3. Using diagnostic tools like diagnostic trouble codes and technical manuals to troubleshoot and diagnose the specific issue. 4. Checking vehicle functions, previous repairs, and parameter values to determine the cause and appropriate repair. 5. Verifying that the repair was successful and either completing the repair or handing it over to customer service.

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    The diagnostic and repair process involves several steps: 1. Collecting data from the driver about the vehicle symptom through an interview and test drive. 2. Entering the data into the diagnostic management system to plan service and identify potential issues. 3. Using diagnostic tools like diagnostic trouble codes and technical manuals to troubleshoot and diagnose the specific issue. 4. Checking vehicle functions, previous repairs, and parameter values to determine the cause and appropriate repair. 5. Verifying that the repair was successful and either completing the repair or handing it over to customer service.

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    2 views1 page

    Elearning Version Poster Version W1816 3

    Uploaded by

    dennis terrones salcedo
    The diagnostic and repair process involves several steps: 1. Collecting data from the driver about the vehicle symptom through an interview and test drive. 2. Entering the data into the diagnostic management system to plan service and identify potential issues. 3. Using diagnostic tools like diagnostic trouble codes and technical manuals to troubleshoot and diagnose the specific issue. 4. Checking vehicle functions, previous repairs, and parameter values to determine the cause and appropriate repair. 5. Verifying that the repair was successful and either completing the repair or handing it over to customer service.

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    © All Rights Reserved
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    of 1

    Diagnostic &

    Repair Process
    Logical reasoning Activity First contact Preparations Arrival Diagnostics Return

    Data collection / verification


    1 Driver Interview Telephone Face to face

    2 Confirm the symptom Test drive/Inspection Test drive/Inspection

    To get the best view 3 Register DMS DMS DMS


    Work Order handover
    of the situation Service planning Service planning Service planning
    4 Service planning

    5 Diagnostic Trouble Codes Driver Display Driver display Tech Tool

    6 Symptom related issue Tech Tool

    Known solution
    7 Campaign VDA+/GDS VDA+/Tech Tool
    Check if a solution
    8 Technical Service Bullentin Impact Impact
    already exist
    9 Software update FOL Tech Tool

    Function
    10 User function Driver Hand Book Driver Hand Book Driver Hand Book Driver Hand Book
    Check if the system 11 Impact Impact
    Truck function Impact
    is working correctly
    12 Electrical function Wiring Diagram Wiring Diagram

    Historic / current data


    13 Diag and Repair history PHV Tech Tool
    Check previous
    14 Vehicle Data VDA+ VDA+
    repairs
    15 Parameter check VDA+ VDA+ /Tech Tool

    Repair & handover


    16 Repair & Verification Impact /Tech Tool
    Verify the repair To CSR
    17 Repair not completed ARGUS

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