PRACTICE 2

Empathic Listening

REFLECT CONTENT
DO

Put the meaning of the person’s words in your own words.

“So you’re saying ______.”

REFLECT FEELING
Concentrate on and echo the way the person feels.
“You’re frustrated about ______.”

JUDGE
DON’T

Agree or disagree with what the other person is saying.

“I couldn’t agree more!”
“Are you out of your mind?”

JUMP TO CONCLUSIONS
Ask questions based on assumptions.
“So you want to quit, is that it?”

ADVISE
Recommend solutions or give counsel.
“When I was in that situation, ______.”
“You should ______.”

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