SECTION CODE: H057

COURSE CODE/TITLE: MFC 303 System Analysis and Management

Day/Time/Room: Sat. 0530-0830 ONLINE

Practical Exercise 4

I. Provide your ideas on the following:

1. Define or describe each of these terms:
a. Waiting line - s when a person or object spends time waiting in a line to
complete a transaction or activity.
b. Queuing theory - refers to the mathematical study of the formation, function,
and congestion of waiting lines, or queues.
c. Queuing models - is a mathematical description of a queuing system which
makes some specific assumptions about the probabilistic nature of the arrival
and service processes, the number and type of servers, and the queue
discipline and organization.
d. Service facility - means buildings and structures, including fixed machinery
and equipment, used or to be used to service goods.
e. Waiting line management system - is a critical part of service industry. It deals
with issue of treatment of customers in sense reduce wait time and
improvement of service.

2. Give at least ten(10) examples of waiting line or queues that can be used
To make management decisions.

3. Explain the basic components of a queuing process.

4, Describe the characteristics of a queuing system.

4. Explain and illustrate the principles of queuing theory.

II. Problem Solving.

1. (Problem for waiting line and queuing theory)

A University cafeteria line in the student center is a self-service
facility in which students select the food items they want and then form a
single line to pay the cashier, students arrive at the cashier at a rate of
about four (4) per minute according to a Poisson Distribution. The single
cashier ringing up sales takes about 12 seconds per customer, following an
exponential distribution.
a. What is the probability that there are more than two students in
the system ? more than three students? More than four
students?
b. What is the probability that the system is empty?
c. How long will the average student have to wait before reaching
the cashier?
d. What is the expected number of students in the queue?
e. What is the average number in the system?
f. If a second cashier is added (who works at the same pace), how
will the operating characteristics computed in parts (b), (c), (d)
and € change? Assume that customers wait in a single line and
go to the first available cashier.

2. PNB Savings Bank currently has one drive-in teller window. The arrivals follow
 A Poisson probability distribution, with a mean arrival rate of 10 cars per
Hour. The service times follow an exponential probability distribution,
With a mean service rate of 12 cars per hour.
a. What is the probability that tere are no customers in the system?
b. If you were to drive up to the bank, how many cars would you expect
to see waiting and being served?
c. What is the probability that at least one car will be waiting to be
served?
d. What is the average time in the queue waiting for service?
e. As a potential customer of the system, would you be satisfied with the
above waiting line characteristics.

3. Ping Bok Barber Shop is a popular haircutting and styling salon near the campus
Of a well-known university. Four barbers work full time and spend an
Average of 15 minutes on each customer. Customers arrive all day long
At an average rate of 12 per hour. Arrivals tend to follow the Poisson
Distribution, and service times are exponentially distributed.
a. What is the probability that the shop is empty?
b. What is the average number of customers in the barber shop?
c. What is the average time spent in the shop?
d. What is the average time that a customer waits to be called to the
Barber chair?
e. What is the average number waiting to be served?
f. What is the shop’s utilization rate?
g. Ping Bok is thinking of adding a fifth barber. How will this affect
The utilization rate?

Submit a computer generated output (Font: TNR – 12) in short bond paper.
Date of submission: December 5, 2022 to this email: guillermo.ragojr@mseuf.edu.ph