Supervise

Work-Based
Learning
 SELF-ASSESSMENT CHECK
INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary
data or information which is essential in planning training
sessions. Please check the appropriate box of your answer
to the questions below.
BASIC COMPETENCIES
CAN I…? YES NO
1. Participate in Workplace Communication
1.1 Obtain and convey workplace information 
1.2 Speak English at a basic operational level 
1.3 Participate in workplace meetings and 
discussions
1.4 Complete relevant work related documents 
2. Work in Team Environment
2.1 Describe team role and scope 
2.2 Identify own role and responsibility within team 
2.3 Work as a team member 
2.4 Work effectively with colleagues 
2.5 Work in socially diverse environment 
3. Practice Career Professionalism
3.1 Integrate personal objectives with organizational 
goals
3.2 Set and meet work priorities 
3.3 Maintain professional growth and development 
4. Practice Occupational Health and Safety Procedures
4.1 Identify Hazards and Risks 
4.2 Evaluate Hazards and Risks 
4.3 Control Hazards and Risks 
4.4 Maintain OHS Awareness 
4.5 Perform Basic First-Aid Procedures 
COMMON COMPETENCIES
1. Develop and Update Industry Knowledge
1.1 Seek Information on the Industry 
1.2 Update Industry Knowledge 
1.3 Develop and Update Local Knowledge 
1.4 Promote Products and Services to Customers 
2. Observe Workplace Hygiene Procedures
 2.1 Follow Hygiene Procedures 
2.2 Identify and Prevent Hygiene Risks 
3. Perform Computer Operations
3.1 Plan and Prepare for task to be Undertaken 
3.2 Input Data into Computer 
3.3 Access Information using Computer 
3.4 Produce/Output Data using Computer System 
3.5 Maintain Computer Equipment and Systems 
4. Perform Workplace and Safety Practices
4.1 Follow Workplace Procedures for Health, Safety 
and Security Practices
4.2 Perform Child Protection Duties Relevant to the 
Tourism Industry
4.3 Observe and Monitor People 
4.4 Deal with Emergency Situations 
4.5 Maintain Safe Personal Presentations Standards 
5. Provide Effective Customer Service
5.1 Great Customer 
5.2 Identify Needs of Customers 
5.3 Deliver Service to Customer 
5.4 Handle Queries through use of Common 
Business Tools and Technology
5.5 Handle Complaints/Conflict Situations, 
Evaluation and Recommendations
CORE COMPETENCIES
1. Provide Housekeeping Services to Guests
1.1 Receive Housekeeping Requests 
1.2 Provide/Service Housekeeping Requests 
1.3 Provide Advice to guest 
1.4 Liaise with Other Departments 
2. Clean and Prepare Rooms for Incoming Guests
2.1 Set-up Equipment and Trolleys 
2.2 Access Rooms for Servicing 
2.3 Make-up Beds 
2.4 Clean and Clear Rooms 
2.5 Clean and Store Trolleys and Equipment 
3. Provide Valet/Butler Service
3.1 Provide Valet Services to Guests 
3.2 Display Professional Standards 
3.3 Care for Guest Property 
4. Laundry Linen and Guest Clothes
4.1 Collect Laundry for Laundering Functions 
4.2 Perform Laundering Functions 
4.3 Process Laundered Item 
4.4 Return Laundered Item 
5. Clean Public Areas, Facilities and Equipment
5.1 Select and Set-up Equipment and Materials 
5.2 Apply Cleaning Technique 
5.3 Clean Dry and Wet Areas 
5.4 Maintain and Store Cleaning Equipment and 
Chemicals
6. Deal with/Handle Intoxicated Guests
6.1 Determine the Level of Intoxication 
6.2 Apply Appropriate Procedures 
6.3 Comply with Legislation 
 EVIDENCES/PROOF OF CURRENT COMPETENCIES

Current
Proof/Evidence Means of validating
competencies
Submitted an
authenticated photocopy
and valid, sufficient,
Provide recent certificate of
Housekeeping to employment
Guest Certificate of Employment

Administered RPL
assessment thru written,
demo and oral
questioning
Submitted an
authenticated photocopy
and valid, sufficient,
Provide recent certificate of
Valet/Butler employment
Service Certificate of Employment

Administered RPL
assessment thru written,
demo and oral
questioning
Submitted an
authenticated photocopy
and valid, sufficient,
Laundry Linen recent certificate of
and Guest Clothes employment
Certificate of Employment

Administered RPL
assessment thru written,
demo and oral
questioning
Submitted an
authenticated photocopy
Clean Public
and valid, sufficient,
Areas, Facilities Certificate of Employment recent certificate of
and Equipment
employment

Administered RPL
assessment thru written,
demo and oral
questioning
 Submitted an
authenticated photocopy
and valid, sufficient,
Deal with/Handle Certificate of Employment recent certificate of
Intoxicated employment
Guests

Administered RPL
assessment thru written,
demo and oral
questioning
 IDENTIFYING TRAINING GAPS

Required Units of Current Training

Competency/Learning Competencies Gaps/Requirement
Outcomes based on CBC s
1. Provide 1. Provide
Housekeeping Services Housekeeping
to Guests Services to Guests
1.1 Receive Housekeeping 1.1 Receive
Requests Housekeeping
Requests
1.2 Provide/Service 1.2 Provide/Service
Housekeeping Requests Housekeeping
Requests
1.3 Provide Advice to 1.3 Provide Advice to
guest guest
1.4 Liaise with Other 1.4 Liaise with Other
Departments Departments
2. Clean and Prepare 2. Clean and
Rooms for Incoming Prepare Rooms for
Guests Incoming Guests
2.1 Set-up Equipment and 2.1 Set-up
Trolleys Equipment and
Trolleys
2.2 Access Rooms for 2.2 Access Rooms
Servicing for Servicing
2.3 Make-up Beds 2.3 Make-up Beds
2.4 Clean and Clear 2.4 Clean and Clear
Rooms Rooms
2.5 Clean and Store 2.5 Clean and Store
Trolleys and Equipment Trolleys and
Equipment
3. Provide Valet/Butler 3. Provide
Service Valet/Butler
Service
3.1 Provide Valet Services 3.1 Provide Valet
to Guests Services to Guests
3.2 Display Professional 3.2 Display
Standards Professional
Standards
3.3 Care for Guest 3.3 Care for Guest
Property Property
4. Laundry Linen and 4. Laundry Linen
Guest Clothes and Guest Clothes
4.1 Collect Laundry for 4.1 Collect Laundry
Laundering Functions for Laundering
Functions
4.2 Perform Laundering 4.2 Perform
Functions Laundering
Functions
4.3 Process Laundered 4.3 Process
Item Laundered Item
5. Clean Public Areas, 5. Clean Public
Facilities and Areas, Facilities
Equipment and Equipment
5.1 Select and Set-up 5.1 Select and Set-
Equipment and Materials up Equipment and
Materials
5.2 Apply Cleaning 5.2 Apply Cleaning
Technique Technique
5.3 Clean Dry and Wet 5.3 Clean Dry and
Areas Wet Areas
5.4 Maintain and Store 5.4 Maintain and
Cleaning Equipment and Store Cleaning
Chemicals Equipment and
Chemicals
6. Deal with/Handle 6. Deal with/Handle
Intoxicated Guests Intoxicated Guests
6.1 Determine the Level of 6.1 Determine the
Intoxication Level of Intoxication
6.2 Apply Appropriate 6.2 Apply
Procedures Appropriate
Procedures
6.3 Comply with 6.3 Comply with
Legislation Legislation
 TRAINING NEEDS

CORE COMPETENCIES
Module
Gaps Title/Module of Duration (hours)
Instruction

Clean and Prepare Cleaning and

Rooms for Incoming Preparing Rooms for 66 hours
Guests Incoming Guests
 TRAINING PLAN

Qualification: HOUSEKEEPING NC II
Facilities/ Assessme Date
Trainees’ Training Training Mode of
Staff Tools and Venue nt and
Requirements Activity/Task Training
Equipment Method Time
1.Provide Housekeeping Services to Guests
1.1Receive  Receive guest On the Job Romnick -Telephone Providers Demonstra April
Housekeeping request and Training/ A. Narciso Multi- tion/ Oral
-Wardrobes 1, 2023
Requests deliver Purpose Questionin
Supervised Training – April
housekeeping -Slippers Cooperativ g/
Industry Supervisor 10, 2023
services -Hangers e Interview
Learning
 Confirm and
note guest -Hairdryer
66Hours
requests -Electric Magsaysay
 Apologize when Fan Naguilian
request is Isabela
-Emergency
delayed Light
 Refer to
appropriate -Flat Iron
department -Electric
1.2 Provide/Service  Identify kettles
Housekeeping service/item
Requests through liaison
 Locate and
deliver the items
to guest room
 Set up the
equipment in
guest room
 Remove
requested items
 from guest
rooms
1.3 Provide advice  Advise guest on
to guest services and
items available
 Advise guest on
the use of items
 Demonstrate to
guest the proper
use of item
 Provide support
services with
other staff and
department
1.4 Liaise with  Report
other departments equipment
malfunction
 Advise
dangerous or
suspicious to
the
management
 Update the
status in other
department
2. Clean and Prepare Rooms for Incoming Guests
2.1 Set up  Clean supplies On the Job Rominick -Mops Providers Demonstra April 11,
Equipment and and equipment Training/Su A. Narciso Multi- tion/ Oral 2023 –
-Brushes
Trolleys for servicing pervised Purpose Questionin April 19,
rooms Industry -Brooms Cooperativ g/ 2023
 Identify and Learning Training e Interview
-Buckets 66Hours
select sufficient Supervisor
numbers of -Dust Pans
supplies -Garbage Magsaysay
  Safely load the Receptacles Naguilian
trolley with Isabela
-Squeegee
adequate
supplies -Lint Free
Cleaning
2.2 Access Rooms  Identify the Cloths
for Servicing room requiring
service -Spray
 Establish room Bottles
access -Carpet
2.3 Make up Beds Sweeper
 Strip beds and
mattresses. -Vacuum
Check pillows Cleaner
and linen for (dry and
stains and wet)
check damage -Linens
rooms
 Segregate items -Amenities
with stains
 Replace bed
linens
2.4 Clean and  Clean rooms
Clear Rooms with minimum
disruption
 Clean and
check all
furniture,
fixtures and
fittings
 Check,
replenish or
replace room
supplies.
 Identify pests
promptly and
take appropriate
 action
 Check rooms for
any defects and
report
accurately
 Record damage
items
 Report promptly
any unusual or
suspicious
person
 Collect and
store guest’s
belongings left
in vacated
rooms
2.5 Clean and  Clean trolleys
Store Trolleys and and equipment
Equipment after use
 Store correctly
all items
 Check and
replenish or
reorder supplies
and items
 Provide
additional
housekeeping
services as
requested
 Turn over
procedure for
next shift is
carried out
3.Provide Valet/Butler Service

3.1 Provide Valet  Define role of On the Job Romnick -Logbook Providers Demonstra April
Services to Guests valet Training/Su A. Narciso Multi- tion/ Oral 22, 2023
-Flat Iron
 Prepare valet pervised Purpose Questionin – April
services to be Industry -Ironing Cooperativ g/ 30, 2023
delivered Learning Training Board e Interview
 Deliver valet Supervisor -Steam
services within 66hours
Presser
limit of Magsaysay
-Sewing Kit Naguilian
responsibility
 Record valet -Shoe Isabela
services polish set

3.2 Display  Establish

Professional rapport and
Standards feelings of
goodwill to
guest
 Access and
utilize guest
records
 Follow valet
grooming and
communication
standards
3.3 Care for guest  Set luggage in
property room
 Process guest
clothes
 Clean guest
shoes
 Repair or
organize guest
property
  Maintain
confidentiality
of guest’s
property and
activities
4. Laundry Linen and Guest Clothes
4.1 Collect  Identify the role On the Job Romnick -Laundry Demonstra May
Laundry for of an on- Training/Su A. Narciso Area tion/ Oral
Providers 3, 2023
Laundering premise laundry pervised Questionin
-Apron Multi- – May
Functions  Pick up guest Industry g/
Purpose 11, 2023
clothes Learning Training -Headwear Interview
Cooperativ
 Pick up in- Supervisor 66
-Waterproof e
house items clothing hours
4.2 Perform  Sort and count and
Laundering correctly the footwear Magsaysay
Functions items Naguilian
-Washing
Isabela
 Check the machine
laundering -Dryer
items for stains
 Select laundry -Laundry
methods soap
 Operate laundry -Fabric
equipment Conditioner
 Record any
damage arising
from the -Bleach
laundering - Bucket
process
 Use cleaning - Laundry
agents and busket
chemicals
 Check the items
after laundering
process
  Complete
pressing and
finishing
process
4.3 Process  Perform post
Laundered Item cleaning
laundry activity
 Check results of
cleaning
 Process internal
record and
billing
 Report
necessary
internal laundry
4.4 Return  Deliver guest
Laundered Item clothes
 Deliver in-house
items
5. Clean Public Areas, Facilities and Equipment
5.1 Select and Set  Select On the Job Romnick - Demonstra May 15,
up Equipment and equipment Training/Su Directional tion/ Oral 2023 –
A. Narciso Providers
Materials according to the pervised Signage Questionin May 24,
Multi-
type of cleaning Industry g/ 2023
-Warning Purpose
 Check all Learning Training Interview
Signs Cooperativ
equipment if Supervisor e
clean and in -Dust Pan 66
safe working -Hard hours
condition prior Broom Magsaysay
to use Naguilian
-Garbage
 Select and Isabela
Bag
prepare dry and
wet cleaning -Gloves
agents and -Apron
 chemicals -Headwear
 Select protective
clothing
5.2 Apply Cleaning  Assess
Technique furniture,
fixtures, ceilings
and walling for
cleaning
 Select cleaning
equipment and
chemicals
 Apply cleaning
technique on
furniture and
walling
materials
 Apply
procedures
 Clean the
equipment and
store chemicals
5.3 Clean Dry and  Prepare wet and
Wet Areas dry areas for
cleaning
 Place barricade
or warning
signs
 Select and apply
cleaning agents
and chemicals
 Use equipment
safely
 Dispose garbage
and used
chemicals
5.4 Maintain and  Clean
Store Cleaning equipment after
Equipment and use
Chemicals  Arrange routine
preventive
maintenance
 Identify and
report defects
items
 Store equipment
in the
designated area
 Store and
control
chemicals
6. Deal with/Handle Intoxicated Guests
6.1 Determine the  Assess the level On the Job -Telephone Providers Demonstra May 28,
level of intoxication of intoxication Training/Su Multi- tion/ Oral 2023 –
-Bond
of guest pervised Purpose Questionin June 03,
Paper
 Offer assistance Industry Romnick Cooperativ g/ 2023
politely to Learning -Logbook e Interview
A. Narciso
intoxicated
guest 48
 Refer ungently Training Magsaysay hours
difficult Supervisor Naguilian
situation Isabela
 Watch carefully
and do not
touch the
intoxicated
guest lying on
the floor
 Sought
immediate
assistance from
 hotel security
personnel
6.2 Apply  Analyze and
Appropriate apply
Procedures procedures to
the situation
 Explain politely
the position
 Assist the guest
to leave the
premises when
necessary
6.3 Comply with  Deal with
Legislation intoxicated
person
 Deal with
underage
drinkers with
caution and
care
 Comply with
legislative
requirements

Prepared by: Recommending Approval: Approved by:

MARY JANE A. LUZADAS CAROL G. AGGABAO NANCY C. CLAVE

Trainer Principal School President
 Technical Education and Skills Development Authority
Isabela School of Arts and Trades
Calamagui 2nd, City of Ilagan, Isabela

TRAINEE’S RECORD BOOK

Trainee’s No. MJL1010

NAME: ____________________________________

QUALIFICATION: HOUSEKEEPING NCII

TRAINING DURATION: 400 HRS

TRAINER: MARY JANE A. LUZADAS

Instructions:
This Trainees’ Record Book (TRB) is intended to serve as NOTES:
record of all accomplishment/task/activities while undergoing
training in the industry. It will eventually become evidence
that can be submitted for portfolio assessment and for __________________________________________________________
whatever purpose it will serve you. It is therefore important __________________________________________________________
that all its contents are viably entered by both the trainees
and instructor. __________________________________________________________

The Trainees’ Record Book contains all the required __________________________________________________________

competencies in your chosen qualification. All you have to do
is to fill in the column “Task Required” and “Date
Accomplished” with all the activities in accordance with the
training program and to be taken up in the school and with
the guidance of the instructor. The instructor will likewise
indicate his/her remarks on the “Instructors Remarks”
column regarding the outcome of the task accomplished by
the trainees. Be sure that the trainee will personally
accomplish the task and confirmed by the instructor.
It is of great importance that the content should be
written legibly on ink. Avoid any corrections or erasures and
maintain the cleanliness of this record.
This will be collected by your trainer and submit the
same to the School Administrator and shall form part of the
permanent trainee’s document on file.
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________

THANK YOU.
BASIC COMPETENCIES procedure for
Unit of Competency: 1 PARTICIPATE IN WORKPLAN the location
and storage
 Interact clearly
and concisely
Learning Task/Activity Date Instructor
Outcome Required Accomplishe s Remarks
d 1.2  Attend team
Participate meetings on
1.1Obtain  Inform relevant in time
and convey information workplace  Express own
workplace  Gather and meetings opinion clearly
informatio convey and  Establish
n information discussion meeting input
through s  Conduct
questioning,
workplace
active listening
interaction
and speaking
skill  Ask questions
about simple
 Transfer
routine
information
workplace
and ideas
procedures
 Use
 Interpret
appropriate
meeting
non-verbal
outcomes
communicatio
n 1.3  Employ range
 Follow Complete of forms
appropriate relevant  Record
lines of work workplace data
communicatio related  Use basic
n with documents mathematical
supervisors routine
and colleagues  Identify errors
 Define in recording
workplace information
  Report Unit of Competency: 2 WORK IN A TEAM ENVIRONMENT
requirement to
supervisor

Learning Task/Activity Date Instructor

_________________________ MARY JANE A. LUZADAS Outcome Required Accomplishe s
Trainee’s Signature Trainer’s Signature d Remarks
1.1Describe  Identify the
team role role and
and scope objective of the
team
 Identify team
parameters,
reporting
relationships
and
responsibilities

1.2 Identify  Identify

own role Individual role
and and
responsibilit responsibilities
y within  Identify roles
team and
responsibility
of other team
members
 Identify
reporting
relationships
within team
and external to
team
 1.3 Work as  Interact
a team effective and
member appropriate
forms of
communicatio
ns
 Contribute
effective
and
appropriate
contributio
n on
individual
skills and
competenci
es
 Observe
protocols in
reporting
using standard
operating
procedures
 Contribute
development of
team work
plans based on
an
understanding
of team’s role
and objectives

_____________________ MARY JANE A. LUZADAS

Trainee’s Signature Trainer’s Signature
Unit of Competency: 3. PRACTICE CAREER of equipment
PROFESSIONALISM and facility

1.3Maintain  Identify
Learning Task/Activity Date Instructor professional trainings and
Outcome Required Accomplishe s Remarks growth and career
d development opportunities
1.1Integrate  Improve  Demonstrate
personal personal proof of
objectives growth and career
with work plans advancement
organizationa  Maintain Obtain relevant
l goals Intra- and to job and
interpersonal career
relationships
 Demonstrate
the _____________________ MARY JANE A. LUZADAS
performance Trainee’s Signature Trainer’s Signature
of duties
1.2 Set and  Achieve
meet work personal,
priorities team and
organization
al goals and
objectives.
 Utilize
efficiently
and
effectively to
manage work
 Practice
economic
use and
maintenance
Unit of Competency: 4 PRACTICE OCCUPATIONAL SAFETY procedures
AND HEALTH POLICIES AND PROCEDURES  Follow
Procedures for
dealing with
workplace
Learning Task/Activity Date Instructor accidents, fire
Outcome Required Accomplis s Remarks and
hed emergencies
1.1Identify  Explain  Use Personal
hazards and workplace protective
risks safety and equipment
hazard control (PPE)
practices  Establish
 Identify appropriate
workers, assistance
workplace and 1.4Maintain  Establish
environment OHS emergency-
 Recognize awareness related drills
workplace and trainings
accidents, fire  Complete
and other workplace
emergencies requirements
1.2Evaluate  Identify in OHS
hazards and maximum personal
risks tolerable limits records
 Determine
Effects of the
hazard
 Identify safety ________________________ MARYJANE A. LUZADAS
hazard Trainee’s Signature Trainer’s Signature
1.3Control  Follow
hazards and Occupational
risks Health and
Safety (OHS)
 knowledge
COMMON COMPETENCIES
 Develop  Assist queries
Unit of Competency: 1 DEVELOP AND UPDATE INDUSTRY
and update
KNOWLEDGE  Use informal
local
and/or formal
knowledge
research
 Maintain local
Learning Task/Activity Date Instructors contact
Outcome Required Accomplished Remarks
 Promote  Describe
 Seek  Identify and products promotional
informatio access and initiative
n on the sources of services to
industry information  Apply selling
customers
skills
 Obtain
information to
assist effective _________________________ MARY JANE A. LUZADAS
work
Trainee’s Signature Trainer’s Signature
performance
 Access and
update
specific
information
 Apply day-to-
day work
activities

 Update  Use informal

industry and/or formal
knowledge research
 Share
updated
Unit of Competency: 2 OBSERVE WORPLACE HYGIENE Unit of Competency: 3 PERFORM COMPUTER OPERATIONS
PROCEDURES

Learning Task/Activity Date Instruct

Learning Task/Activity Date Instructors Outcome Required Accomplis ors
Outcome Required Accomplished Remarks hed Remarks
 Follow  Implement Plan and  Determine task
hygiene workplace prepare for requirements
procedure hygiene task to be
 Select
procedures undertaken
appropriate
 Handle and hardware and
store of items software
 Follow OHS
 Identify  Identify guidelines
and prevent potential Input data  Use appropriate
hygiene hygiene risks into program/applic
risks computer ation
 Minimize and
remove risks  Check and save
Report the accuracy of
hygiene information
risks
 Store in storage
media
____________________ MARY JANE A. LUZADAS  Perform work
Trainee’s Signature Trainer’s Signature Access  Select correct
information program/applic
using ation
computer
 Access
program/applic
ation
  Select correctly
desktop icons
 Use safe
keyboards
Produce/  Use appropriate
output data software
using commands
computer
 Print out data
system
 Transfer files
and data
Maintain  Implement
computer systems for
equipment cleaning
and systems
 Check virus
and regular
back-ups
 Implement
basic file
maintenance
 Maintain
document
systems

____________________ MARY JANE A. LUZADAS

Trainee’s Signature Trainer’s Signature
Unit of Competency: 4 PERFORM WORKPLACE AND SAFETY  Determine
PRACTICES apprehension
of offenders

NC Level II  Arrest
offenders
Learning Task/Activity Date Instructor
Outcome Required Accomplishe s Remarks  Fulfill
d administrative
responsibilitie
 Follow  Follow correct s
workplace health, safety
procedures and security  Deal with  Follow
for health, procedures emergency emergency
safety and situations procedures
 Identify and
security  Assist
report
practices colleagues to
breaches
resolve
 Report
suspicious  Report details
behavior of emergency
situation
 Perform  Identify issue  Maintain  Identify and
child of sexual safe follow safe
protection exploitation personal personal
duties presentatio standards
 Describe
relevant to n standards
national
the tourism  Maintain  Identify
actions
industry a safe and workplace
 Describe secure health, safety
actions that workplace and security
can be take
 Maintain
 Observe  Prepare areas framework
and and people
monitor  Implement
 Implement procedures
people
observation
 Investigate
 injuries,
illnesses and
incidents
 Evaluate
organization’s
health, safety
and security
effectiveness

_______________________ MARY JANE A. LUZADAS

Trainee’s Signature Trainer’s Signature
Unit of Competency: 5 PROVIDE EFFECTIVE CUSTOMER limitation
SERVICE
Deliver  Attend
service to customer needs
customer
 Maintain
Learning Task/Activity Date Instruct appropriate
Outcome Required Accomplis ors rapport with
hed Remarks customer

Greet  Greet customer  Enhance the

customer quality of
 Give service
appropriate
situation Handle  Use common
queries business tools
 Observe non - through use and technology
verbal of common
communication  Record
business tools
queries/inform
 Demonstrate and
ation
sensitivity to technology
cultural and  Perform
social promptly and
difference correctly
Handle  Greet guest
complaints/ with smile and
conflict eye-to-eye
Identify  Use
situations, contact
needs of appropriate
evaluation
customers interpersonal  Resolve the
and
skills complaint
recommendati
 Assess within limit
ons
customer needs  Establish
nature and
 Provide
details of
information
complaint
 Identify
personal  Identify threats
to personal
 safety
 Perform
appropriate
action to
resolve
complaint
 Apply effective
communication
skills

_____________________ MARY JANE A. LUZADAS

Trainee’s Signature Trainer’s Signature

CORE COMPETENCIES
Unit of Competency: 1 PROVIDE HOUSEKEEPING SERVICES in guest
TO GUEST room
 Provide  Advise
advice to guest guest on
services
Learning Task/Activity Date Instructor and items
Outcome Required Accomplishe s available
d Remarks  Advise
 Receive  Receive guest on
Housekeeping guest the use of
Request request and items
deliver  Demonstrat
housekeepi e to guest
ng services the proper
 Confirm use of item
and note  Provide
guest support
requests services
 Apologize with other
when staff and
request is department
delayed  Liaise with  Report
 Refer to other equipment
appropriate departments malfunction
department  Advised
dangerous
 Provide/  Identify or
Service service/ite suspicious
Housekeeping m through to the
Requests liaison managemen
 Locate and t
deliver the  Update the
items to status in
guest room other
 Set up the department
equipment
______________________ MARY JANE A. LUZADAS
Trainee’s Signature Trainer’s Signature

Unit of Competency: 2 CLEAN AND PREPARE ROOMS FOR

INCOMING GUESTS
 items with
stains
Learning Task/Activity Date Instructors
Outcome Required Accomplished Remarks  Replace bed
linens
Set up  Clean
Equipment supplies and Clean and  Clean rooms
and equipment Clear with
Trolleys for servicing Rooms minimum
rooms disruption
 Identify and  Clean and
select check all
sufficient furniture,
numbers of fixtures and
supplies fittings
 Safely load  Check room
the trolley supplies and
with replenish
adequate  Identify pests
supplies promptly and
take
Access  Identify the appropriate
Rooms for room action
Servicing requiring  Check rooms
service for any
 Establish defects and
room access report
Make up  Strip beds accurately
Beds and  Record
mattresses. damage items
Check pillows  Report
and linen for promptly any
stains and unusual or
check suspicious
damage person
rooms  Collect and
 Segregate store guest’s
belongings
 left in
vacated
rooms
Clean and  Clean trolleys
Store and
Trolleys equipment
and after use
Equipment  Store
correctly all
items
 Check and
replenish or
reorder
supplies and
items
 Provide
additional
housekeeping
services as
request
 Turn over
procedure for
next shift is
carried out

_____________________ MARY JANE A. LUZADAS

Trainee’s Signature Trainer’s Signature

Unit of Competency: 3 PROVIDE VALET/BUTLER SERVICES

TO GUESTS
 shoes
Learning Task/Activity Date Instructor  Repair or
Outcome Required Accomplishe s Remarks organize guest
d property
 Maintain
 Provide  Define role of confidentiality
Valet valet of guest’s
Services to  Prepare valet property and
Guests services to activities
deliver
 Deliver valet
services within
limit of
responsibility
 Record valet
services
 Display  Establish
Professiona rapport and
l Standards feelings of
goodwill to
guest _____________________ MARY JANE A. LUZADAS
 Access and
utilize guest Trainee’s Signature Trainer’s Signature
records
 Follow valet
grooming and
communicatio
n standards
 
 Care for  Set luggage in Unit of Competency: 4 LAUNDRY LINEN AND GUEST
guest room CLOTHES
property  Process guest
clothes
 Clean guest
 Learning Task/Activity Date Instructors laundering
Outcome Required Accomplished Remarks process
 Complete
Collect  Identify the
pressing and
Laundry for role of an on-
finishing
Laundering premise
process
Functions laundry
 Pick up Process  Perform post
guest clothes Laundered cleaning
 Pick up in- Item laundry
house items activity
 Check
Perform  Sort and
results of
Laundering count
cleaning
Functions correctly the
 Process
items
internal
 Check the
record and
laundering
billing
items for
 Report
stains
necessary
 Select
internal
laundry
laundry
methods
 Operate Return  Deliver guest
laundry Laundered clothes
equipment Item  Deliver in-
 Record any house items
damage
arising from
the ____________________ MARY JANE A. LUZADAS
laundering Trainee’s Signature Trainer’s Signature
process
 Use cleaning Unit of Competency: 5 CLEAN PUBLIC AREAS, FACILITIES
agents and AND EQUIPMENT
chemicals
 Check the
items after
 Learning Task/Activity Date Instructors technique on
Outcome Required Accomplished Remarks furniture and
walling
 Select and  Select
materials
Set up equipment
 Apply
Equipment according to
procedures
and the type of
Materials cleaning  Clean the
equipment
 Check all
and store
equipment if
chemicals
clean and in
safe working  Clean Dry  Prepare wet
condition and Wet and dry areas
prior to use Areas for cleaning
 Select and  Place
prepare dry barricade or
and wet warning signs
cleaning  Select and
agents and apply
chemicals cleaning
 Select agents and
protective chemicals
clothing  Use
 Apply  Assess equipment
Cleaning furniture, safely
Technique fixtures,  Dispose
ceilings and garbage and
walling for used
cleaning chemicals
 Select  Maintain  Clean
cleaning and Store equipment
equipment Cleaning after use
and Equipment  Arrange
chemicals and routine
 Apply Chemicals preventive
cleaning maintenance
  Identify and
report defects
items
 Store
equipment in
the
designated
area
 Store and
control
chemicals

_____________________ MARY JANE A. LUZADAS

Trainee’s Signature Trainer’s Signature

Unit of Competency: 6 DEAL WITH/HANDLE INTOXICATED

GUESTS

Learning Task/Activity Date Instructors

Outcome Required Accomplished Remarks
Determine  Assess the  Assist the
the level of level of guest to
intoxication intoxication leave the
of guest premises
 Offer when
assistance necessary
politely to
Comply  Deal with
intoxicated
with intoxicated
guest
Legislation person
 Refer
 Deal with
ungently
underage
difficult
drinkers with
situation
caution and
 Watch care
carefully and
do not touch  Comply with
the legislative
intoxicated requirements
guest lying
on the floor
______________________ MARY JANE A. LUZADAS
 Sought
immediate Trainee’s Signature Trainer’s Signature
assistance
from hotel
security
personnel
Apply  Analyze and
Appropriate apply
Procedures procedures
to the
situation
 Explain
politely the
position
 TRAINEE’S PROGRESS SHEET

NAME: JANELLA A. BAUTISTA TRAINER: MARY JANE A. LUZADAS

QUALIFICATION: HOUSEKEEPING NC II NOMINAL DURATION: 400 HOURS
Training Date Date Trainee’s Supervisor’s
Units of Competency Training Activity Rating
Duration Started Finished Initial Initial
1.Provide Housekeeping Services to Guests
1.1Receive  Receive guest 68 Hours April April Competent JAB MJL
Housekeeping request and deliver 1, 2023 09,2023
Requests housekeeping
services
 Confirm and note
guest requests
 Apologize when
request is delayed
 Refer to
appropriate
department
1.2 Provide/Service  Identify
Housekeeping service/item
Requests through liaison
 Locate and deliver
the items to guest
room
 Set up the
equipment in
guest room
 Remove requested
items from guest
rooms
1.3 Provide advice to  Advise guest on
guest services and items
 available
 Advise guest on
the use of items
 Demonstrate to
guest the proper
use of item
 Provide support
services with other
staff and
department
1.4 Liaise with other  Report equipment
departments malfunction
 Advised dangerous
or suspicious to
the management
 Update the status
in other
department
2. Clean and Prepare Rooms for Incoming Guests
2.1 Set up Equipment  Clean supplies and 88 Hours April April Competent JAL MJL
and Trolleys equipment for 11,2023 21,2023
servicing rooms
 Identify and select
sufficient numbers
of supplies
 Safely load the
trolley with
adequate supplies
2.2 Access Rooms for  Identify the room
Servicing requiring service
 Establish room
access
2.3 Make up Beds  Strip beds and
mattresses. Check
 pillows and linen
for stains and
check damage
rooms
 Segregate items
with stains
 Replace bed linens
2.4 Clean and Clear  Clean rooms with
Rooms minimum
disruption
 Clean and check
all furniture,
fixtures and
fittings
 Check room
supplies and
replenish
 Identify pests
promptly and take
appropriate action
 Check rooms for
any defects and
report accurately
 Record damaged
items
 Report promptly
any unusual or
suspicious person
 Collect and store
guest’s belongings
left in vacated
rooms
2.5 Clean and Store  Clean trolleys and
Trolleys and equipment after
Equipment use
  Store correctly all
items
 Check and
replenish or
reorder supplies
and items
 Provide additional
housekeeping
services as
requested
 Turn over
procedure for next
shift is carried out
3.Provide Valet/Butler Service
3.1 Provide Valet  Define role of valet 66Hours April 22, April 29, Competent JAB MJL
Services to Guests  Prepare valet 2023 2023
services to deliver
 Deliver valet
services within
limit of
responsibility
 Record valet
services
3.2 Display  Establish rapport
Professional Standards and feelings of
goodwill to guest
 Access and utilize
guest records
 Follow valet
grooming and
communication
standards
3.3 Care for guest  Set luggage in
property room
  Process guest
clothes
 Clean guest shoes
 Repair or organize
guest property
 Maintain
confidentiality of
guest’s property
and activities
4. Laundry Linen and Guest Clothes
4.1 Collect Laundry for  Identify the role of 66Hours May May Competent JAB MJL
Laundering Functions an on premise 3, 2023 11, 2023
laundry
 Pick up guest
clothes
 Pick up in-house
items
4.2 Perform  Sort and count
Laundering Functions correctly the items
 Check the
laundering items
for stains
 Select laundry
methods
 Operate laundry
equipment
 Record any
damage arising
from the
laundering process
 Use cleaning
agents and
chemicals
 Check the items
 after laundering
process
 Complete pressing
and finishing
process
4.3 Process Laundered  Perform post
Item cleaning laundry
activity
 Check results of
cleaning
 Process internal
record and billing
 Report necessary
internal laundry
4.4 Return Laundered  Deliver guest
Item clothes
 Deliver in-house
items
5. Clean Public Areas, Facilities and Equipment
5.1 Select and Set up  Select equipment 66 Hours May May Competent JAB MJL
Equipment and according to the 15,2023 24,2023
Materials type of cleaning
 Check all
equipment if clean
and in safe
working condition
prior to use
 Select and prepare
dry and wet
cleaning agents
and chemicals
 Select protective
clothing
5.2 Apply Cleaning  Assess furniture,
Technique fixtures, ceilings
and walling for
cleaning
 Select cleaning
equipment and
chemicals
 Apply cleaning
technique on
furniture and
walling materials
 Apply procedures
 Clean the
equipment and
store chemicals
5.3 Clean Dry and Wet  Prepare wet and
Areas dry areas for
cleaning
 Place barricade or
warning signs
 Select and apply
cleaning agents
and chemicals
 Use equipment
safely
 Dispose garbage
and used
chemicals
5.4 Maintain and Store  Clean equipment
Cleaning Equipment after use
and Chemicals  Arrange routine
preventive
maintenance
 Identify and report
defects items
 Store equipment in
 the designated
area
 Store and control
chemicals
6. Deal with/Handle Intoxicated Guests
6.1 Determine the level  Assess the level of 66Hours May June Competent JAB MJL
of intoxication intoxication of 26,2023 4,2023
guest
 Offer assistance
politely to
intoxicated guest
 Refer ungently
difficult situation
 Watch carefully
and do not touch
the intoxicated
guest lying on the
floor
 Sought immediate
assistance from
hotel security
personnel
6.2 Apply Appropriate  Analyze and apply
Procedures procedures to the
situation
 Explain politely
the position
 Assist the guest to
leave the premises
when necessary
6.3 Comply with  Deal with
Legislation intoxicated person
 Deal with
underage drinkers
 with caution and
care
 Comply with
legislative
requirements

Total
400
Hours
Note: The trainee and the supervisor must have a copy of this form. The column for rating maybe used either by giving a numerical rating or
simply indicating competent or not yet competent. For purposes of analysis, you may require industry supervisors to give a numerical rating for
the performance of your trainees. Please take note however that in TESDA, we do not use numerical ratio.
 POST-TRAINING EVALUATION

INSTRUCTIONS:
The following contains a number of statements which measure how
you are satisfied with the performance of your trainers during the whole
duration of your training. The evaluation scales are measure by Likert Scale
the following scale are:
(1) Poor
(2) Fair
(3) Good
(4) Very Good
(5) Excellent

Please give your honest rating by checking on the corresponding cell

of your response. Your answers will be treated with utmost confidentiality.

TRAINERS/INSTRUCTORS Poor/
Fair/ Very
Unsatisfac
Satisfacto
Good/ Good/ Excellent
tory Adequate
ry Very
Name of Trainer:
Satisfac
MARY JANE A. LUZADAS tory
3 5
2 4
1
1. The instructors
demonstrate educational
knowledge and skills.
2. Instructors were organized
and systematic in
dispensing their roles.
3. The instructors understand
and meet your needs.
4. The instructors give you a
helpful tools and resource
for the period of training.
5. Promote effective structure
in helping you understand
topics and concepts.
6. Ability to provide adequate
feedback.
7. Fosters the importance of
teamwork and instills
positive work values.
8. Promote and emphasize the
importance of maintaining
a safe and organized
environment in the
classroom and workshops.
9. Provides extra attention to
trainees and students with
specific learning needs
10. Promotes and
encourages proper
grooming and hygiene
practices
11. There was enough
engaging multimedia in the
courses and assessments
12. Maximizes use of training
supplies and materials
13. Attends classes regularly
and promptly
14. Demonstrates self-control

15. Dresses appropriately

16. Shows empathy

 INSTRUCTIONS:
The following contains a number of statements which measure how
you are satisfied with the performance of your trainers during the whole
duration of your training. The evaluation scales are measure by Likert Scale,
the following scale are:
(1) Poor
(2) Fair
(3) Good
(4) Very Good
(5) Outstanding

Please give your honest rating by checking on the corresponding cell

of your response. Your answers will be treated with utmost confidentiality.
.

Poor/ Fair/ Good/ Very Outstandi

Unsatisfa Satisfac Adequa Good/ ng
ctory tory te Very
PREPARATION Satisfac
tory
1 2 3 4 5
1. The anticipated activities
and outcomes are clarified
and made explicit.
2. The goals and objectives of
each training session are
clearly and comprehensively
explained.
3. The facilities were fully
equip.
Poor/ Fair/ Good/ Very
Excellent
Unsatisfa Satisfac Adequa Good/
ctory tory te Very
DESIGN AND DELIVERY Satisfac
tory
1 2 3 5
4
1. The training program
interactive and engaging
2. The training meet your
expectations
3. Trainees were given
enough time and
 resources to complete the
training
4. Content was simple to
understand.
5. Examples, illustrations
and demonstration help
you learn
TRAINING Poor/ Fair/ Good/ Very Excellent
FACILITIES/RESOURCES Unsatisfa Satisfac Adequa Good/
ctory tory te Very
Satisfac
tory 5
1 2 3
4
1. The available training
resources are sufficient.
2. The training venue is
suitable and creates a
conducive learning
environment.
3. There is an ample supply
of equipment, supplies,
and materials.
4. The equipment, supplies,
and materials meet the
requirements and are
fitting for the purpose.
5. Timely provision of
supplies and materials.
SUPPORT STAFF Poor/ Fair/ Good/ Very Excellent
Unsatisfa Satisfac Adequa Good/
ctory tory te Very
Satisfac
tory 5
1 2 3
4
1. Communication

2. Attitude

3. Punctuality

4. Creativity

5. Cooperation with co-

workers

Comments/Suggestions:
GOOD JOB AND WELL DONE!_____________________________________
___________________________________________________________________
___________________________________________________________________